Home Instead (Cambridge)

45 Mill Road, Cambridge CB1 2AW
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9.0 88 Reviews
  • Home Instead (Cambridge), Cambridge
Home Instead Cambridge provides tailored care & support to people within their own homes.

Home Instead was born from personal experiences with poor care, and Home Instead Cambridge has filtered down the company’s ethos to its teams of office staff and Care Professionals.

They regularly keep in touch with clients, be it a home visit or a telephone call, to make sure that they are more than satisfied with the service and to see if they can help in any other ways. They are proud to be a family business and their ethos and values are carried right the way through to Care Professionals.

The team of Care Professionals offer help around the home, shopping, trips out, meal preparation, personal care, support with medication and specialist dementia care, including Alzheimer's care at home.

Services are offered in central Cambridge, St Ives and all villages in South Cambs.

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Care Provided by Home Instead (Cambridge)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Tom McEwan (Managing Director)

Funding & Fees Guide for Home Instead (Cambridge)

  • Prices

  • Available on request

Home Instead (Cambridge) Reviews (88)

Total of 88, showing 81-88
9.0

Home Instead (Cambridge) has a Review Score of 9.0 (8.972) out of 10, based on 6 reviews in the last 2 years. Over all time Home Instead (Cambridge) has 88 reviews.

Overall Experience

  • 66
  • 19
  • 3
  • 0
  • 0

Date Published

88
2
3
6
82

Review from H S (Daughter of Client) published on 16 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers were friendly and encouraging and were a great help to the person they were caring for (my father) and the carer (my mother). My father enjoyed the visits and the carers were very patient and friendly.

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Review from Bridget (Daughter of Client) published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had care provided by Home Instead for the last six months. Having experience of other agencies I can't begin to tell you how good Home Instead have been. The carers arrive on time. Stay for the allotted time and provide the care expected. In fact they actually make suggestions as to some
extra things they can do for me. They have helped in improving the quality of my life by relieving some of the stress of caring for my parents.

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Review from R M (Client) assisted by family/friend published on 6 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On a Monday I have a lady who is very good, Tuesday and Friday a younger lady comes, she does need informing what to do. Different people come on Saturday and Sunday and are of mixed ability. (one hour a day).

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Review from Jean M (Wife of Client) published on 26 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good choice of kind, understanding carers, who's job is very difficult. Office staff very helpful when you need help.

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Review from Jenny C (Daughter of Client) published on 20 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care provided to my father by Home Instead. Setting up his care package was undertaken very professionally but also with genuine warmth and respect for his wishes. The regular carers were well trained, proactive in her approach to my father's care and was always friendly and
helpful.

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Review from D C (Nephew of Client) published on 16 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt appeared to be happy with the care she received. It enabled her to remain in her home during the last few months of her life. This has been her express wish.

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Review from Ralph M (Client) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service provided was good, efficient and reliable.

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Review from Mollie L (Client) published on 19 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Much appreciated, I am able to stay in my own home. Problem with walking and I need to use a stick all the time. I cannot wash my back with ease. I have a stoma this needs special care and the carer understands the need to prevent infection.

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Current Review Score: 9.0 (8.972)

Overview of Review Score

The Review Score of 9.0 (8.972) out of 10 for Home Instead (Cambridge) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 5 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.472 for Home Instead (Cambridge) is calculated as follows: ( (21 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 36 Ratings = 4.472

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Cambridge) is based on 5 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 = 4.5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Jun 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Cambridge) to verify any information. View our terms and conditions. Home Instead (Cambridge) has an Enhanced Service – more info.