Cera - Yorkshire South & West

Unit 5, Ashley Industrial Estate, Rawmarsh Road, Rotherham S60 1RU
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8.0 3 Reviews
  • Cera - Yorkshire South & West, Rotherham
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Care Provided by Cera - Yorkshire South & West

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Bev Green (Manager)
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Cera - Yorkshire South & West Reviews (3)

8.0

Cera - Yorkshire South & West has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Cera - Yorkshire South & West has 3 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 0
  • 0

Date Published

3
0
0
1
2

Review from Andrea T (Daughter of Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Absolutely lovely and thoughtful caring staff. Each and everyone I have met has provided excellent care and they go above and beyond in their duties, making my mum laugh and involving her in conversation, which really has increased her memory and conversation skills. The staff also give advice and support
to my dad. In his words, they do a damn good job and he would be lost without them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Paula W (Daughter of Client) published on 19 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Would like to thank all the caring staff for caring for my mum for a short time. The time and patience you gave her were amazing, nothing was ever any trouble for you. Once again, thank you for making my mum comfortable in her final days.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joanne M (Friend of Client) published on 18 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My very dear friend has used this care provider for many years now and they have enabled her to live an independent life with their dedicated care and support.
Whenever I have needed to ring the office, I have always been dealt with professionally and efficiently.
All the carers are dedicated to
their jobs and always carry out all care in a professional manner. They are all extremely quality caregivers who understand the depth of their responsibilities.
I would highly recommend Cera - Yorkshire South & West, without hesitation to look after my loved one.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Cera - Yorkshire South & West is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Cera - Yorkshire South & West is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Cera - Yorkshire South & West is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 8 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Cera - Yorkshire South & West

What Type of Services does Cera - Yorkshire South & West offer?

Cera - Yorkshire South & West offers Home Care.

How many Carers does Cera - Yorkshire South & West employ?

Cera - Yorkshire South & West employs 103 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Cera - Yorkshire South & West to verify any information. View our terms and conditions. Cera - Yorkshire South & West has a Basic Service – more info.