Bluebird Care Ealing

Prafula's Story
Prafula started off as a care worker at a large care company and worked herself up to be a care coordinator but became frustrated with the way things were run. She could see inefficiencies and vast problems that made consistency of care difficult to provide. Determined that a home care company could do better she obtained all the necessary leadership and care management qualifications and founded Bluebird Care (Harrow) in 2007. Due to the great reputation, she had built in Harrow she decided to open her second franchise (Brent) in 2012 to follow in her footsteps.
“We recognise that each person is valuable and unique with his and her own purpose, personality and history”.

Munjal's Story
Munjal has a background in Business and Entrepreneurship, having worked for a number of start-ups and big companies including running his own shop.

However, through his family, he had personal experience of the poor level of care delivered and along with Prafula he passionately believed that care could and should be done better.

“The package of care is specifically tailored to the needs of our customers, and this is reviewed frequently to ensure it continues to meet the person’s needs”.

Ushma, Munjal and Prafula’s daughter, has been a member of the Bluebird Care (Harrow)’s team since it first opened in 2007. She was also introduced to the care industry by both her parents at a young age. Working closely with her mother and brother she gained first-hand experience of running a busy day-to-day care business. Now with a broad range of experience in the care industry, Ushma is the care manager for Bluebird Care (Harrow).

Ushma is qualified in Level 5 in Health and Social Care and holds a BSc Honours degree in Media Business, Ushma works very closely with her brother Chaitan who is both responsible for managing both Bluebird Care (Harrow and Brent).
“People with dementia are still people who still have stories and character, they are all individuals. They just need to be interacted in a human level”.

Chaitan, Munjal and Prafula's son has been a member of the Bluebird Care (Harrow)’s team since it first opened.

He was introduced to the care industry by both his parents at a young age. Working closely with his mother Prafula he has gained first-hand experience and has learnt the majority of his skills and obtained the knowledge of how to run a busy day-to-day care business.

Chaitan is qualified in CMI Level 4 NVQ in Leadership and Management for Care Services and holds a BSc Honours degree in Computer Science. Chaitan is also a registered care manager with the Care Quality Commission.

“Nothing is more important than helping people live their full, independent, dignified lives within the comfort of their own homes”.

Bluebird Care Ealing is managed by Dean. He has fifteen years of varied experience primarily in
health and social care and education. Born and bred in Ealing, Dean has built a team of professional,
honest and caring people who have the skills and knowledge to provide the best possible care to the
local population.
As the CQC registered manager, the buck stops with Dean. He demands the best for our customers
and employees alike. Dean will be the first person to visit any potential customers and risk assessing
their care needs, creating a care plan that allows the rest of our team to deliver the best possible
service. Dean constantly drives the business forwards and ensures that policies and procedures are
followed.
Dean has recently assumed the role of lead trainer and has introduced new, industry-leading
technology to push our limits and specialise our skills.

Anhar is yet another shining example of talent and progression in our business. She joined our team
in 2018 as a care assistant and has been promoted to the compliance officer. Anhar has always been a
favourite among her customers and has a positive, caring and honest nature.
Anhar supports Lucy in enforcing our policies and procedures ‘In the field’. She is our go-to person
for ensuring the safe delivery of our services to customers. Anhar supports the care workers to get to
grips with the everchanging world of statutory regulations, as well as reinforcing the basics, such as
PPE use and timekeeping. Anhar is our eyes and ears on the ground to ensure everyone feels happy,
safe and well informed. She can be contacted directly to raise any concerns or complaints.

Elijah started his career journey as a care assistant at our Bluebird Care (Harrow & Brent) franchises. He quickly proved himself to be an outstanding team member with a calm and considerate attention to detail and reporting. He has a natural kind and caring approach to his work, colleagues, and the service he delivers to our customers.

We are really proud to see Elijah develop his career further at Bluebird Care (Ealing) and welcome the work he is doing to continuously improve the quality of our services.

Anna has been employed at Bluebird Care (Ealing) since 2015. She is the epitome of outstanding, person-centred care.

Anna has consistently proven to be exactly the type of person we aspire to work with, and she has delivered the most amazing level of care to our customers for several years now.

Anna understands our ethos, care values and culture and is now guiding our other team members to reach their full potential. She remains a valuable member of our team and is in the perfect role to remind all of us just how important our services are to those we care for.

Lisa joined our team in March 2024 and arrived with a great deal of experience in the adult health and social care sector.

We wish her all the best at the start of her career journey at Bluebird Care (Ealing).

With over 10 years of experience in all aspects of accounts and finance, Kanu joined our team at Bluebird Care in July 2015.

He is a fully qualified member of the Association of Accounting Technicians. Kanu's role includes invoicing, payroll, and customer advice around the financial aspects of care.

He enjoys working in a busy, but friendly environment and a popular member of the Bluebird Care team.

James started in May 2024 and has been responsible for our social media presence as well as public relations trying to make it so all the people who need our care are able to hear about us and get the quality care they deserve.

We welcomed June to the Ealing branch as a Coordinator in May 2024, she has previous experience with care and has already started making big strides we would like to wish her the very best of luck.