SureCare (Charnwood & Rushcliffe)

Oak Business Centre, Unit 23, 79-93 Ratcliffe Road, Loughborough LE12 7PU
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9.9 46 Reviews
  • SureCare (Charnwood & Rushcliffe), Loughborough
SureCare Charnwood & Rushcliffe provides high quality care services for people in their own homes. Offering a range of services such as full-time live-in care, dementia care and palliative care, all services are designed to promote choice, independence and self respect.

The SureCare Charnwood & Rushcliffe team works with clients and their families to establish the best care plans for each individual, based not only around their needs but also their interests, existing routines and preferred lifestyle.

The person-centred care provided includes services such as assistance with getting in and out of bed, washing and bathing, support with medication, and skin and hair care. SureCare also offers support with daily life activities. This may include accompanying clients on trips out, support with shopping, assistance with attending social activities, as well as holiday and respite care.

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Care Provided by SureCare (Charnwood & Rushcliffe)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sandra Strong (Registered Manager)

Funding & Fees Guide for SureCare (Charnwood & Rushcliffe)

  • Prices

  • From £27.00 per hour weekdays to £29.50 per hour weekends
    Visits of 30 & 45 minute are also available if approriate following assessment. Please contact us for prices.

  • No charge for initial assessment.
    No package retention charge for holidays.
    No package retention charge for hospital admissions.

SureCare (Charnwood & Rushcliffe) Reviews (46)

Total of 46, showing 1-20
9.9

SureCare (Charnwood & Rushcliffe) has a Review Score of 9.9 (9.917) out of 10, based on 10 reviews in the last 2 years. Over all time SureCare (Charnwood & Rushcliffe) has 46 reviews.

Overall Experience

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Review from M H (Sister of Client) published on 5 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister was cared for by the SureCare Team for a couple of years until she was admitted to a care home. I could not fault the care she received and was always contacted immediately if there was a problem. Always kind and considerate, I know she was in safe hands.

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Review from Susannah P (Daughter of Client) published on 19 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We used SureCare at the end of my dad's life for just under 2 weeks, their care was outstanding and couldn't do enough to help you. (Talk about going above and beyond, this is an understatement). Carers formed such a bond with us all, especially my dad. Such caring individuals and a credit to SureCare.
I
cannot thank you all enough for everything. Highly recommended.

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Review from D C (Client) published on 28 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Through a healthcare plan membership, I was able to get up to 18 hours post-surgery care following a total knee replacement. I chose SureCare and found every aspect of working with them to be completely professional. The communication with the management team was very quick and proficient and all the
carers were positive, friendly, polite, totally helpful and supportive. I would recommend SureCare without hesitation. Thank you so much.

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Review from Carol K (Daughter of Client) published on 25 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has had excellent care from sure care for over 2 years and she has been provided with ongoing extending care as her needs increased. The staff have always been attentive, supportive and treat Mum with dignity and kindness.

Reply from Sandra Strong, Manager at SureCare (Charnwood & Rushcliffe)

Thank you for your very kind words. We always try our best to accommodate changing care requirements. It was a privilege to support your Mum.


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Review from Cath M (Daughter-in-law of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare provided an excellent level of care to my mother-in-law in her final year of life. They showed compassion and ensured her dignity was protected, but most of all, took the time to establish a relationship with her and treat her as a person not just as their job. They tried to send the same carers
on rotation, which was really helpful due to her quite difficult physical needs. They also provided flexibility when we needed extra or less care. Communication was also very good. Highly recommend it if you are looking for a personalised care service.

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Review from Lyn J (Daughter of Client) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum looks forward to her carer arriving every day. She loves the help and personal attention they give her and I really appreciate the kindness and professionalism they show to Mum. If I could give more than 5 stars I certainly would - I cannot fault the care they provide in any way. Thank you SureCare,
you are angels in disguise.

Reply from Sandra Strong, Manager at SureCare (Charnwood & Rushcliffe)

Thank you for you kind words. I will pass your comments on to the staff.


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Review from Keith H (Client) published on 7 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have carers that are trained to a high standard. They respect my personal property. They carry out my requests - anything I need doing.

Reply from Jonathan Woodcock at SureCare (Charnwood & Rushcliffe)

Thank you for your positive review. It is great to be able to pass this on to your carers at our upcoming staff meetings.


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Review from Elizabeth W (Daughter of Client) published on 24 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to Mum were excellent, couldn't have wanted better for her. Thank you.

Reply from Sandra Strong, Manager at SureCare (Charnwood & Rushcliffe)

Thank you for your kind words. I will pass these on to the staff.


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Review from P E (Son of Client) published on 11 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When my mum needed help at home, SureCare (Charnwood & Rushcliffe) were very understanding and responsive. Care visits were both put in place and increased very quickly. Everyone from the team in the office to the carers who visited was friendly, professional and provided good/excellent standards of
care and communication. Even though the care only lasted a short time because my mother had to go into hospital, she formed a bond with the carers and looked forward to their visits. I would have no hesitation in recommending SureCare (Charnwood & Rushcliffe).

Reply from Jonathan Woodcock, Director at SureCare (Charnwood & Rushcliffe)

Thank you for your very kind words. We always try our best to accommodate changing care requirements, as inevitably, this happens at the most challenging of times. It was a privilege to support your mother.


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Review from A E (Client) published on 9 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had three and a half weeks of post-operative care following major surgery. The assistance from all carers was first class and included personal washing, changing compression socks, making meals, washing up and laundry. It gave me a measure of independence as opposed to relying all the time on friends
and family. This was appreciated by all. The carers were prompt, efficient and professional. Also, sociable and chatty - they lifted my spirits.

Reply from Sandra Strong, Manager at SureCare (Charnwood & Rushcliffe)

Thank you for your feed back. I will pass your comments on to the staff.


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Review from G H (Daughter of Client) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare has been invaluable with the care and companionship they have given to Mum since my father's passing and also to me, living far away. I couldn't have asked for a more professional, reliable, caring and devoted team.
A huge thanks once again to everyone both at the office and those who visit
Mum; I couldn't have done it without you.
Thanks again.

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Review from N H (Daughter of Client) published on 18 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has overall had good care from all the carers. She has a good relationship with them, and I appreciate some support as her main full-time carer, so even if it's only four hours a week, it's something.
I deal with any changes, and everyone I have spoken to at the office has been helpful.

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Review from Gareth S (Client) published on 18 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been diagnosed with two forms of cancer and having undergone spinal surgery and living alone, it was obvious that care would be necessary. Choosing SureCare was probably the best decision I have made. The team of professionals have responded to my needs with gusto; they arrive within the agreed
window for morning and evening slot. The members don't just walk in; they announce it to ensure privacy. They spare time for a quick natter, and they then go about and complete the essential tasks. Time permitting, they always ask if anything else needs to be done. I feel I'm treated like a person, which brightens my mood. Well done to everyone.

Reply from Sandra Strong, Manager at SureCare (Charnwood & Rushcliffe)

Thank you for your kind words. I will pass your comments on to the team.


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Review from E H (Daughter of Client) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

3-4 years ago, my mother's care provider gave one months notice. SureCare was the third or fourth agency I contacted, and the relief when I was told she would be visited that afternoon was great. Since then, the carers have given excellent care to my mother, and when I contacted the office, I knew the
person I spoke to was fully aware of the situation. In the last couple of weeks of Mums life, the care given to Mum, my brother and I, was superb.

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Review from J S (Wife of Client) published on 1 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

SureCare looked after my husband for eighteen months. The experience of the individual carers varied as would be expected, but every one of them treated him with gentleness, respect and good humour - they could not have tried harder to make his final months as comfortable as possible.

Reply from Jonathan Woodcock, Director at SureCare (Charnwood & Rushcliffe)

Thank you so much for your wonderful review. Your kind words are really appreciated.


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Review from Betty L (Client) published on 25 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was apprehensive when first needing care, but all the staff and carers have been thoughtful, respectful, efficient and always cheerful!

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Review from Carol A (Client) published on 24 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided is very good. The girls are polite, friendly, helpful and consider all aspects of care.

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Review from J S (Client) published on 22 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding.

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Review from Josephine R (Client) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service, really calm, kind and efficient.

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Review from A H (Relative of Client) published on 22 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Having home visits gives confidence and peace of mind with the knowledge your loved ones are being taken care of at regular intervals in the comfort of their own environment. For that, we can't thank you enough.

Reply from Sandra Strong, Manager at SureCare (Charnwood & Rushcliffe)

Thank you for your lovely comments. We will pass your comments on to the team.


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Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for SureCare (Charnwood & Rushcliffe) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for SureCare (Charnwood & Rushcliffe) is calculated as follows: ( (56 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Charnwood & Rushcliffe) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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Frequently Asked Questions about SureCare (Charnwood & Rushcliffe)

What Type of Services does SureCare (Charnwood & Rushcliffe) offer?

SureCare (Charnwood & Rushcliffe) offers Home Care.

How many Carers does SureCare (Charnwood & Rushcliffe) employ?

SureCare (Charnwood & Rushcliffe) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact SureCare (Charnwood & Rushcliffe) to verify any information. View our terms and conditions. SureCare (Charnwood & Rushcliffe) has a Platinum Service – more info.