Review from Carol C (Daughter of Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience

The SureCare carers do not receive enough recognition that they so deserve because they do not do the on for monetary gain, but because they have genuine compassion for the care of vulnerable people. Every one of the carers tries to achieve their objective while visiting my mum, but it is not always

possible within the constraints that they have to work to. I have found them all very courteous and professional in their approach, and the little extra they do doesn't go noticed. They are all very reliable, so that gives me peace of mind, so I would like to take this opportunity to say thank you all at SureCare for looking after my mum.

Reply from Jonathan Woodcock, Director at SureCare (Charnwood & Rushcliffe)

Thank you for such a wonderful review. We will pass your comments on to the care team.

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Review from T D (Client) published on 21 July 2021
Submitted via Postal Card • Report

Overall Experience

Carers are competent at a variety of household tasks. There are mostly carried out well and promptly. I would prefer to have the same carer each time, but understand it is not always possible. Carers are friendly and polite, always helpful.

Reply from Jonathan Woodcock, Director at SureCare (Charnwood & Rushcliffe)

Thank you for taking the time to send a review and your positive feedback. This is very much appreciated by the SureCare team.

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Review from Carey E (Sister of Client) published on 1 July 2021
Submitted via Website • Report

Overall Experience

On behalf of my family, many, many thanks for the years you have looked after our brother. Your great teamwork and reliability meant that he could live his last decade with dignity, safety and the confidence that his needs would always be met.

He had a big care package, which included a morning

call to get him ready for the day, a lunch call, a teatime call and an overnight carer as well. Being 98% paralysed, my brother had complex needs. He was always very clear about what he needed and wanted, and his carers always rose to meet the challenge with good grace and thoroughness.

More than this, the great care, genuine care, kindness and friendship from his carers, enriched his life beyond measure. My family and I know that he would not have lived as well and as long without the dedication shown by his carers and all the SureCare team.

Thank you from the bottom of my heart for everything.

Reply from Sandra Strong, Manager at SureCare (Charnwood & Rushcliffe)

Thank you so much for this recognition and kind words; it is so appreciated by all of the team to have that acknowledgement.

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Review from R G (Client) published on 23 October 2020
Submitted via Postal Card • Report

Overall Experience

My family reviewed a number of agencies and found that SureCare (Charnwood & Rushcliffe) to be well recommended and arranged assistance from 1st October 2019. Staff and management are very good.

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Review from Maurice N (Client) published on 21 October 2020
Submitted via Postal Card • Report

Overall Experience

95% very good.

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Review from J F (Sister of Client) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience

My sister was very happy with her care from SureCare. They were very caring.

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Review from Christopher E (Client) published on 21 July 2020
Submitted via Postal Card • Report

Overall Experience

My only real issue, which is a very rare occasion, I got a phone call one evening saying there was no staff to cover, no contingency, so I would have no one to come in to help me. No back-up, no agency and in my condition this is not on.
Having said that, SureCare are the best company I have ever had,

being severely disabled they can assist with my needs and care.

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Review from Rekha P (Daughter of Client) published on 7 July 2020
Submitted via Postal Card • Report

Overall Experience

SureCare staff have been professional, reliable and treated our 92-year-old mother with dignity and respect, despite there being a language barrier.

Reply from Sandra Strong, Manager at SureCare (Charnwood & Rushcliffe)

Thank you for your kind words and review, it is very much appreciated.

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Review from Jean (Sister of Client) published on 3 July 2020
Submitted via Website • Report

Overall Experience

My sister has had a number of new carers recently but they have continued to be very sympathetic and caring. They are also very co-operative and willing to respond to requests from me and inform me immediately of any difficulties or problems related to my sister and her needs. There have been minor

issues re cleaning but when I have complained they have been resolved. On occasions, they have been quick to inform me if they felt a doctor's visit was necessary. There has never been an occasion when a visit has been missed and timing is usually adhered to - in this work the carers cannot be expected to work to rigid timekeeping. The increase in cost when the business was taken over, in February I think, was a shock and I shall need to watch my sister's finances closely for the next few months. When she is reassessed by the council it may be that her contribution will be amended.

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Review from A P (Sister of Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience

My sister (98) was receiving care from SureCare twice a day together with care from her son (77), my nephew, when he had a severe stroke in April and was rushed to hospital where he remained for 3 weeks. I live 90 miles away and due to Covid-19 and my age was unable to go to my sister. However, I arranged

with SureCare for a carer to go 4 times a day and also stay overnight for the first 2 nights. This was all done with great speed and efficiency. SureCare have kept me up to date with the situation, and on my nephew's return home have arranged care for him also. Carers have been very good and I can't thank you enough for making a serious situation better.

Reply from Sandra Strong, Registered Manager at SureCare (Charnwood & Rushcliffe)

Thank you for your kind words. We will always try to be as flexible as possible in these kind of situations.

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Review from F S (Wife of Client) published on 1 July 2020
Submitted via Postal Card • Report

Overall Experience

Care staff are kind and courteous. If a few minutes late in arriving, always apologise but generally prompt. My husband is pleased to see the care worker arrive to shower and dress him, a shave is given.
I have used another agency in the past and I think SureCare are preferable both in the staff provided

and the management.

Reply from Sandra Strong, Registered Manager at SureCare (Charnwood & Rushcliffe)

Thank you for your kind words. I will pass your comments on to the carers.

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Review from I F (Son of Client) published on 5 June 2020
Submitted via Postal Card • Report

Overall Experience

From the start, in December 2019, the care offered by your carers was great. We were given the same carer more often than not, which was important as it gave stability for my father. It was nice to listen to the chat between the carer and my father. It was good-humoured with a little cheek given by

my father and laughter, which helped all of us in a difficult and ultimately a very sad time.

Reply from Sandra Strong, Manager at SureCare (Charnwood & Rushcliffe)

Thank you for your kind words. It was a pleasure to meet you all.

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Review from Rebecca L (Granddaughter of Client) published on 14 January 2020
Submitted via Postal Card • Report

Overall Experience

Surecare looked after my grandparents for approximately four and a half years. On many occasions, they went above and beyond their services contract hours, showing immense care, love and support for my grandparents and our family. Two staff members, in particular, are amazing, they are true stars at

Surecare. Thank you Surecare for all your help, love and support over the years.

Reply from Sandra Strong at SureCare (Charnwood & Rushcliffe)

Thank you for your kind words. I will pass the feedback to the staff.

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Review from S H (Client) published on 13 January 2020
Submitted via Postal Card • Report

Overall Experience

The staff, service and price far exceeded our expectations. All of the staff without exception were kind, caring, respectful and gentle. It wasn't only their job it was their vocation. The service was professional and punctual. There were only 2 occasions when the carer was late one was the flood and

another was an emergency. I was informed both times and they were most apologetic. Value for money was superb. My heartfelt thanks to each one of you.

Reply from Sandra Strong at SureCare (Charnwood & Rushcliffe)

Thank you for your kind words. It was a pleasure being of assistance.

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Review from J M (Client) published on 10 December 2019
Submitted via Postal Card • Report

Overall Experience

Delighted with all services.

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Review from Patrica S (Wife of Client) published on 23 May 2018
Submitted via Postal Card • Report

Overall Experience

I appreciate knowing in advance when my husband's Carers are due to arrive and mostly they are on time and very efficient at coping with him, especially as he is reluctant to get out of bed! He enjoys talking to other people, including going to dementia groups, daycare and Singing for the Brain.

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Review from F F (Client) published on 15 March 2018
Submitted via Postal Card • Report

Overall Experience

Carers very helpful and caring. We are very pleased with all the help given over last few months.

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Review from George S (Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience

I am extremely satisfied with the care I am given. The carer is courteous, respectful and a very pleasant person.

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Review from Valerie P (Husband of Client) published on 4 December 2017
Submitted via Postal Card • Report

Overall Experience

I am very satisfied with the service that I am being given at the moment.

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Review from John Y (Client) published on 22 August 2017
Submitted via Website • Report

Overall Experience

This company do one thing very well and that is lying to you. When they took me on, I was able to sometimes walk with a walker but now due to the distress caused to me and the messing around, I am back in a wheelchair. The staff also have zero training in how to deal with someone in a wheelchair.

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SureCare (Charnwood & Rushcliffe)

Care Provided by SureCare (Charnwood & Rushcliffe)

Good to Know

Funding & Fees Guide for SureCare (Charnwood & Rushcliffe)