SureCare (Charnwood & Rushcliffe)

Oak Business Centre, Unit 23, 79-93 Ratcliffe Road, Loughborough LE12 7PU
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Top 20 award
9.9 46 Reviews
  • SureCare (Charnwood & Rushcliffe), Loughborough
SureCare Charnwood & Rushcliffe provides high quality care services for people in their own homes. Offering a range of services such as full-time live-in care, dementia care and palliative care, all services are designed to promote choice, independence and self respect.

The SureCare Charnwood & Rushcliffe team works with clients and their families to establish the best care plans for each individual, based not only around their needs but also their interests, existing routines and preferred lifestyle.

The person-centred care provided includes services such as assistance with getting in and out of bed, washing and bathing, support with medication, and skin and hair care. SureCare also offers support with daily life activities. This may include accompanying clients on trips out, support with shopping, assistance with attending social activities, as well as holiday and respite care.

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Care Provided by SureCare (Charnwood & Rushcliffe)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Sandra Strong (Registered Manager)

Funding & Fees Guide for SureCare (Charnwood & Rushcliffe)

  • Prices

  • From £27.00 per hour weekdays to £29.50 per hour weekends
    Visits of 30 & 45 minute are also available if approriate following assessment. Please contact us for prices.

  • No charge for initial assessment.
    No package retention charge for holidays.
    No package retention charge for hospital admissions.

SureCare (Charnwood & Rushcliffe) Reviews (46)

Total of 46, showing 41-46
9.9

SureCare (Charnwood & Rushcliffe) has a Review Score of 9.9 (9.917) out of 10, based on 10 reviews in the last 2 years. Over all time SureCare (Charnwood & Rushcliffe) has 46 reviews.

Overall Experience

  • 32
  • 11
  • 2
  • 0
  • 1

Date Published

46
2
4
10
36

Review from Mary K (Wife of Client) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has vascular dementia and can be very difficult but the care assistants have been excellent with him treating him with respect and care when doing the personal care.

Reply from Komal Patel, Manager at SureCare (Charnwood & Rushcliffe)

Thank you very much for your kind review. It is a pleasure to support you. All the best SureCare Charnwood.


Staff

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Management

Treated with Dignity

Value for Money

Review from Z P (Daughter of Client) published on 13 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother is cared for very well, always treated with dignity and respect.


The carers carry out instructions usually very well, although this can vary according to which carer comes.


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Review from M P (Client) published on 8 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would just like to say a 'Big Thank You' to all my carers. Having had 4 carers a day helping me through the aftermath of an operation on my back, I am now down to 1 a day.
It is lovely to see a smiling face in the morning with my breakfast, porridge and prunes and a cup of tea. May it continue.

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Management

Treated with Dignity

Value for Money

Review from Suzette W (Daughter of Client) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The company responded very quickly with an emergency situation when my father broke his elbow. He lives alone and both my brother and I are three hours away. SureCare quickly reviewed the situation and advised the best course of action having put in place a carer whilst he was disabled we have now gone
back to the company for more help. We are very pleased with their service.

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Review from E N (Client) published on 6 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Difficult to assess staff generally.
Some are excellent, where some would rate much less.

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Review from Lila W (Daughter of Client) published on 6 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a service user of Surecare for nearly five and a half years.
We have always found the company acts in a professional manner.
All queries/concerns are acted upon as soon as possible.
It is easy to contact the manager and senior staff.
Care staff are monitored/assessed on a regular
basis.
Care staff are well-trained and professional in their approach.

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Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.917)

Overview of Review Score

The Review Score of 9.9 (9.917) out of 10 for SureCare (Charnwood & Rushcliffe) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.917 for SureCare (Charnwood & Rushcliffe) is calculated as follows: ( (56 Excellents x 5) + (3 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 60 Ratings = 4.917

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for SureCare (Charnwood & Rushcliffe) is based on 10 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (1)

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