Peace of Mind Home Support Ltd

Unit 1, The Magnolia Centre, Telford Road, Clacton-on-Sea CO15 4LP
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9.6 13 Reviews
  • Peace of Mind Home Support Ltd, Clacton-on-Sea
Peace of Mind Home Support Ltd in Clacton on Sea, Essex is determined to ensure individuals in the local community are able to live independently.

They do this by offering a bespoke and personalised home care, specialist care and training services.

Peace of Mind provides all aspects of personal care, home support, specialist palliative care and supported living to ensure every client's unique requests are catered for.

They also offer training packages to local businesses covering health and safety, medications, food hygiene and more.

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Care Provided by Peace of Mind Home Support Ltd

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Peace of Mind Home Support Ltd
  • Person in charge
  • Carly Ellis (Registered Manager)

Funding & Fees Guide for Peace of Mind Home Support Ltd

  • Prices

  • 1 hour - £26.00
    45 Minutes - £22.00
    30 Minutes - £18.00

  • We do not charge extra for evenings and weekends. Please note, there is an additional charge on Bank Holidays.

Peace of Mind Home Support Ltd Reviews (13)

9.6

Peace of Mind Home Support Ltd has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Peace of Mind Home Support Ltd has 13 reviews.

Overall Experience

  • 12
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Date Published

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Review from Anne B (Daughter of Client) published on 1 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the office staff through to carers I cannot fault the service and professionalism that is given to my mother, they treat her with the utmost dignity and patience, always eager to go above and beyond what is normal - as a daughter I can rest easy knowing that my mother is cared for and I never have
to worry in regards to her welfare. 'Peace of mind' really do give our family "peace of mind" - as a care agency they really are a cut above the rest.

Reply from Carly Ellis, Manager at Peace of Mind Home Support Ltd

Thank you for your review. I'm so glad to see the service is meeting Mum's needs whilst providing you and your family reassurance.


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Review from S S (Daughter of Client) published on 21 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole team is always caring, professional, efficient and provide excellent communication with the needs and views of the service user at the heart of what they do.
I can not recommend them highly enough. The support and care given to the service user whilst maintaining their dignity is apparent
in everything they do.
The support that they offer, however, is also available to the family of the service user where they always listen and provide meaningful advice.
Without this professional team and their support my father would have not been able to stay in his own home which is very important to him.

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Review from Jodie G (Daughter of Client) published on 12 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Peace of Mind Home Support Ltd is the very best choice I could have made when looking for a care company to meet my father’s needs.
They are unwaveringly professional whilst being warm, friendly, empathetic and caring. I truly feel that my dad is in safe hands with them, and that is a huge weight
off my mind.
I cannot speak highly enough of them.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for your feedback. We are so pleased to hear the package is working well. We understand supporting an individual with care needs affects not only the person supported but their wider family too, and ensuring our service supports everyone involved is of the highest importance.


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Review from Sandy B (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have recently transferred my mother's care to Peace of Mind and the change in her is incredible. She's bright, focused, her speech has improved and she is always clean! I can't recommend them highly enough. This is the type of care you would like to hope your family would receive, but sadly many
do not.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for your feedback, it is so important to us that we are delivering a service which is person-focused and improving quality of life.


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Review from Shirley C (Daughter of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since changing to Peace of Mind Home Support, that is what we totally have! The carers are so good and have a really lovely way with mum in law, communication with the family is brilliant and we love the app which means we can log in at any time and see how she is. Would not hesitate to recommend them
to anyone looking for a reliable care company for their relative.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for your feedback. Ensuring the service we provide is of the highest standard is so important to us.


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Review from Pamela H (Daughter-in-law of Client) published on 1 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the first contact with the care provider, we found them very helpful and understanding of the care that was required for my mother-in-law. The carers that visit are very compassionate and professional and nothing is too much trouble for them. My mother-in-law is very happy with the care she receives
and loves chatting to her carers.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for your feedback. It is of the upmost importance the service we deliver is effective and professional.


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Review from C R (Daughter of Client) published on 9 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Peace of Mind have been caring for my dad for several months and we cannot praise them enough for the service and care they provide.
Every member of staff who we have been in contact with, either as a carer or manager, has been not only professional but also kind, caring and considerate.
Nothing is too much trouble and there have been many times when staff have gone above and beyond to provide the best care for my dad.
Dad's physical needs, as well as his mental health needs, are their priority and these needs are always met with genuine kindness and professionalism, allowing Dad to retain his dignity.
I feel we are incredibly lucky to have Peace of Mind looking after my dad and neither he nor I would consider any other care provider.

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Review from John G (Son of Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased that Peace of Mind were able to look after my father in his final months and days. All of the ladies that came were so wonderful. They were gentle, very professional and always arrived with a wonderful smile. They have his needs forefront and always put him first. They helped him right
up to the end and also, Peace of Mind were superb advocates for my father in helping him obtain the equipment and medication his condition required. Thank you Peace of Mind. Job done.

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Review from L K (Daughter of Client) published on 3 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother and I are lucky and the best thing is my mother is very happy. Also I am lucky that the management staff are very kind and thoughtful.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for this review, we value your feedback on our services and aim to deliver the best care we can.


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Review from F M (Client) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with this company. The carers are carefully selected by the managed office staff and are of a very high standard. The carers are of a very high standard, well trained and very helpful, kind and their care is of a very high standard. From my experience, I have found if I am not well
or they feel something is not right, they will always report it back to their office.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for your review. I am really pleased that everything is working well for you.


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Review from Joan C (Client) assisted by family/friend published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with my cheerful carers and look forward to seeing them.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for your review. You have been with us for some time now and I am so pleased we are still making you happy.


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Review from P S (Daughter of Client) published on 22 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our experience of using Peace of Mind Home Support for our mother for over a year now has been everything we were promised. We have peace of mind since our mother's basic needs were not met by other companies. We would recommend this care provider to anyone 100%. They are all genuine, warm, reliable,
lovely and caring team. We wouldn't need any other company for our mum.

Reply from Shirley Gilbert, Manager at Peace of Mind Home Support Ltd

Thank you for taking the time to complete this review. I will pass your comments to the staff team.


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Review from Victoria B (Client) published on 14 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I love working with Peace of Mind Homecare agency because I live in supported living and they have really helped me settle down and become more confident. This is helped by knowing which staff I am to be supported by every week, with the aid of an emailed rota. Also, I know I can ring the office or
on call anytime with questions relating to my care.


Thank you for all you do for me Peace of Mind.


Reply from Shirley Gilbert at Peace of Mind Home Support Ltd

Thank you for the excellent review, your feedback is important to us. We really appreciate the time you have used to write this.


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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Peace of Mind Home Support Ltd is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Peace of Mind Home Support Ltd is calculated as follows: ( (35 Excellents x 5) ) ÷ 35 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Peace of Mind Home Support Ltd is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Feb 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Peace of Mind Home Support Ltd

What Type of Services does Peace of Mind Home Support Ltd offer?

Peace of Mind Home Support Ltd offers Home Care.

How many Carers does Peace of Mind Home Support Ltd employ?

Peace of Mind Home Support Ltd employs 33 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Peace of Mind Home Support Ltd to verify any information. View our terms and conditions. Peace of Mind Home Support Ltd has an Enhanced Service – more info.