Bluebird Care Bromsgrove and Redditch

3 Millennium Court, Buntsford Park Road, Bromsgrove B60 3DX
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9.9 33 Reviews
  • Bluebird Care Bromsgrove and Redditch, Bromsgrove
Bluebird Care Bromsgrove and Redditch specialise in offering a whole range of care to people who require care in their own homes. They offer a unique service of personalised care visits from 30 minutes to full live-in support.

Their staff go above and beyond offering compassionate care that is tailored to the individual.

They pride themselves on providing you with the same standard of care that they would expect for their own families. This means valuing each person’s unique qualities and seeing them as an individual.

The people they care for are able to stay in control of their own care and retain a sense of autonomy over their lives while still living in their own homes.

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Care Provided by Bluebird Care Bromsgrove and Redditch

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samantha Ward (Registered Manager)

Funding & Fees Guide for Bluebird Care Bromsgrove and Redditch

  • Prices

  • Kindly contact our office for information on service pricing. Our team will be delighted to assist you.

  • From our years of experience, we know that every customer's requirements are different. Our office team will be able to discuss your needs with you to advise what might be most suitable for you and your loved ones.

Bluebird Care Bromsgrove and Redditch Reviews (33)

Total of 33, showing 1-20
9.9

Bluebird Care Bromsgrove and Redditch has a Review Score of 9.9 (9.910) out of 10, based on 13 reviews in the last 2 years. Over all time Bluebird Care Bromsgrove and Redditch has 33 reviews.

Overall Experience

  • 30
  • 3
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Date Published

33
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7
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Review from Sue H (Sister of Client) published on 15 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We contacted Bluebird Care on behalf of my sister as we were not happy with her existing care package. They were able to come out and assess my sister almost immediately and put into place a package of care for her. They have an online system which enables you to check which carers have visited their
client and what comments they make, which is especially helpful for relatives at a distance like us. Due to circumstances, we have had to make a lot of calls to the office and the whole team have been exceptionally kind, helpful and professional throughout. We would recommend Bluebird and this team to anybody.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Bromsgrove and Redditch

Thank you ever so much for your kind words and sharing your experience with us at Bluebird Care. We are so pleased you were happy with the service provided and the systems we have in place to keep loved ones involved. Thank you once again!


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Review from I B (Client) assisted by family/friend published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers are as punctual as they possibly can be. They always complete their half-hour call. They are friendly and helpful. They will complete any small jobs I ask them after I am showered e.g. putting the vacuum around, putting recycling out and changing bedsheets.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Bromsgrove and Redditch

Thank you for your kind review! We are so pleased to know you find your care experts friendly and helpful and are happy with the service provided to you by Bluebird Care.


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Review from Carron E (Daughter of Client) published on 3 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care agency, really go the extra mile for clients. Mum is really happy with her carers which is the most important thought for her family. Big thanks to the support supervisor for all her help this week.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Bromsgrove and Redditch

Thank you ever so much for leaving us such a lovely review, we really appreciate it! So pleased to see how happy you are with all aspects of the service and the reassurance thus provides for all of the family. We will be sure to share your feedback to all of our team. Thanks again, Ranj.


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Review from Charlotte B (Daughter of Client) published on 13 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was reluctant to have carers for my mum who has dementia, after meeting the support supervisor, he agreed to give it a go and we've never looked back. It's only been a couple of months but he couldn't be happier and I'm happy too. I was struggling with the care and felt guilty for wanting time
to myself but with Bluebird Care, I know my mum is in safe hands, she laughs and jokes with the carers who all have a wonderful, kind, caring manner, I can't recommend them enough, thank you Bluebird carers.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Bromsgrove and Redditch

Thank you so much for such a fantastic review! We are so pleased to know how happy you all are with the care provided and the difference it has made for both yourself and your parents. We will be sure to share your positive feedback with all of our team. Thanks again.


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Review from C G (Daughter of Client) published on 4 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Really friendly staff, nothing is too much trouble. Communication with head office is first-class with prompt and efficient responses. Meticulous notes are kept on their daily care and I really feel I could contact the owner and the office day or night with an immediate response. Highly recommended.
Thank you.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Bromsgrove and Redditch

Thank you ever so much for your kind words! We truly value feedback from our customers and their loved ones and we are all so pleased that you are happy with the service provided. Our staff always try to ensure we are a caring and responsive care provider and it means so much to us that you agree. Thanks again!


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Review from Chris G (Son of Client) published on 1 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have been caring for my parents until my dad passed away and now for Mom for the last 7 years.
We have found them to be very professional and really nice people, Mom couldn't do without all the help and care that they give her.
We would like to say a massive thank you to everybody at
Bluebird Care.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Bromsgrove and Redditch

Thank you for your feedback on the service provided for your mom. We are so pleased to know how happy you are with the support provided, it really does mean so much to us!


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Review from Carol B (Daughter of Client) published on 19 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the service provided for my father. Professional but friendly and caring. Particularly impressed with the response to any issues that I raise, no matter how small. There is a genuine interest in 'continuous improvement' and I get a real sense that the company genuinely wants to look
after its customers and do a good job. Bluebird also try to be flexible and work around both my father's and my requirements. Very impressed.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Bromsgrove and Redditch

Thank you ever so much for such a lovely review, our entire team here at Bluebird Care really appreciate it! As a care provider, we value the importance of being responsive to the requirements of our customers and we are so pleased you feel we do this well. Thanks again!


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Review from Doris F (Client) published on 18 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find all the carers very helpful - all the calls are undertaken in a very professional and cheerful manner.

Reply from Becky Edenborough, Digital Marketing Manager at Bluebird Care Bromsgrove and Redditch

Thank you, Doris, you really made our day! We always love to receive a positive review of the care we provide and appreciate you taking the time to rate us.


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Review from Liz Y (Daughter of Client) published on 2 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mom and Dad were reluctant to have carers coming in but my brother and I were struggling to manage all of their care on top of work and our own family commitments. They now really look forward to seeing the carers and having the same carer 90% of the time makes it a lot easier for us all. The carers
took time to get to know Mom and Dad and what they needed help with, which is a great comfort for us all. The office staff are always incredibly helpful, supportive and extremely flexible with moving dates around when needed.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Bromsgrove and Redditch

Thank you for your lovely review of our care services. We are so pleased that your Mom and Dad are happy with the care received, and also that it has helped you and your brother too. We value the importance of our carers building up rapport and strong relations with all of those we support and we are glad to hear this has been of comfort to you all.
Thank you again for taking the time to share your feedback!


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Review from Rosalind T (Daughter of Client) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been doing an evening call for my parents for the last few months. My mum has arthritis and mobility issues and my dad has Dementia. Mum was reluctant to have carers coming in but I was struggling to manage all of their care on top of work and having a young family. Soon after the arrangement
started, my mum said how much she enjoyed seeing the carers and looked forward to them coming. They are all lovely and care for my parents with the utmost kindness and respect. As a daughter, this gives me so much reassurance. The office staff are always incredibly helpful and supportive too.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Bromsgrove and Redditch

Thank you Rosalind for your kind words and for taking the time to share your experience of Bluebird Care supporting your parents. It's lovely to hear that your mum now looks forward to our visits and we also look forward to continuing to visit them both.
Thanks again!


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Review from Judy M (Wife of Client) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are very supportive both of my husband and of myself the carer. They have become partners with us, understanding and supporting our needs.
The fact that the same worker is sent at the predicted time is so important for my husband, who has short-term memory problems; the routine eases this.

Reply from Samantha Ward, Care Manager at Bluebird Care Bromsgrove and Redditch

Thank you Judy for your lovely review! We are so pleased that you are happy with the service your husband is receiving and that you are also feeling supported. We really appreciate you taking the time to share your feedback.


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Review from Susan J (Client) published on 8 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was scared of having someone come into my home and giving me personal care, but I need not have worried. The whole company have been wonderful. The carers are professional and friendly and look after you with great care. The staff are only a phone call away and will answer any questions professionally
and with care. I now look forward to my carers coming and they have made a wonderful difference in my life. I can only sing this company's praises.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Bromsgrove and Redditch

Hi Susan!
Thank you so much for your lovely review! Our team takes pride in providing an excellent experience to our Customers, and it is a real privilege to be able to keep people safe and happy in their homes - we're so pleased you feel we do this well!
Thanks again, Ranj


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Review from Simon S (Son of Client) published on 6 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been providing personal care for my dad for the last few months, and from the first enquiry onwards my dad and the whole family have been super impressed with everything they do. From their excellent reliable, caring carers through to their friendly and professional organisation and communication.
We always know who’s coming and when. We highly recommend Bluebird.

Reply from Ranjot Khatra, Franchise Owner at Bluebird Care Bromsgrove and Redditch

Thank you Simon for your lovely review!
We are so pleased that you are happy with the service your dad is receiving, and really appreciate you taking the time to share your feedback.


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Review from Debbie C (Daughter of Client) published on 8 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Thank you to all the staff who helped care for my dad. They were helpful, kind and caring. They were reliable and understood his needs and that of my own. It made it easier to go back to work knowing my dad was being looked after. They also helped me too with support

Reply from Michelle Done, Registered Care Manager at Bluebird Care Bromsgrove and Redditch

Dear Debbie, thank you for leaving such a wonderful review. We'll be sure to pass your comments on to our team. We put customer experience, satisfaction and quality of care as our priority,y and your review reaffirms the hard work we put in every day. Thank you again.


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Review from Jane W (Daughter of Client) published on 7 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care are excellent, they have a lovely group of carers that do an amazing job. The management team are brilliant too. The care package is tailored around the individual's needs and requirements. They also try to accommodate any changes or additional appointment requests wherever possible. The
carers do an amazing job, they take care of my mom's care needs with respect and dignity, supporting her with all aspects of her needs. They also inform me if my dad is under the weather and needs me to visit. The staff are responsible, respectful and friendly. Care plans are always up to date and diary sheets are filled in, so we know what mom has done each day.
Carers take mom out into the community shopping and lunch to wherever she wants to go, this gives my dad time to chill, relax and time for himself for a few hours which is good. Overall, our experience with Bluebird Care is a very positive one and we will continue the service for many more years. Thank you to each and every one of you.

Reply from Michelle Done, Registered Care Manager at Bluebird Care Bromsgrove and Redditch

Dear Jane,
Thank you for leaving such a wonderful review. We'll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


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Review from Laura C (Daughter-in-law of Client) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird care started looking after my mother-in-law in November 2022 and thank goodness they did! What an amazing group of people they are. From the moment we were introduced to the deputy manager who came and assessed my mother-in-law for her needs, we knew we were in good hands. All of the staff
that care for my mother-in-law give the utmost care, respect and friendship to her and she looks forward to their visits. They also keep up to date with any special needs or medical attention that she needs. They are always on the end of the phone if we need help or advice and we are most grateful and thankful for all they do.

Reply from Michelle Done, Registered Care Manager at Bluebird Care Bromsgrove and Redditch

Dear Laura, thank you for leaving such a wonderful review. We'll be sure to pass your comments on to our team. We put customer experience, satisfaction and quality of care as our priority and your review reaffirms the hard work we put in every day. Thank you again.


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Review from I S (Son of Client) published on 30 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although this review is dated for October 2022, in fact it's for over 7 years of support for my mom who passed away in October. Bluebird have been magnificent throughout my elderly mother's last years of life, enabling her to live at home despite having difficult mobility issues. Throughout the pandemic
they were faultless, supporting her even when the NHS/doctors wouldn't come out. They lobbied GPS, District Nurses, and others to come out and help. Bluebird were visiting 3 times a day in the last year or so - my mom loved their visits, enjoying their stories and offering more than a few of her own! In her last week, they were the tenderest of all the visitors, and I always felt confident when they were with her. It is the greatest testimony that while I sat with my mom in the last few nights of her life, it was members of her family and certain Bluebird carers, whom she called out for. What more could a loving son ask for his mom? Congratulations Bluebird, you did well.

Reply from Ranjot Khatra, Manager at Bluebird Care Bromsgrove and Redditch

Thank you for such a heartwarming review, and for taking the time to share your experience of Bluebird Care Bromsgrove & Redditch. It was an absolute pleasure to help support your mother, and for our team to share wonderful memories and stories with her. Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their home and we are so pleased to know you felt we did this well.
Thank you again for your review, it is very much appreciated.


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Review from Richard A (Brother of Client) published on 7 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all for your excellent care of my sister whilst she was still at home, the carers and staff were very professional and caring towards her, at the time she was against going into a care home and the carers used to see her every day and cook her a hot meal, she went into care in July and the
team were very helpful in assisting us to do this whilst I was unable to do so myself. Excellent service would highly recommend it.

Reply from Michelle Done, Registered Care Manager at Bluebird Care Bromsgrove and Redditch

Dear Richard, thank you for leaving such a wonderful review. We'll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


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Review from Brian B (Client) published on 25 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Satisfied with the care I receive.

Reply from Michelle Done, Registered Care Manager at Bluebird Care Bromsgrove and Redditch

Dear Brian, thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


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Review from Catherine B (Daughter of Client) published on 21 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bluebird team have been caring for Mum for just over a year, and during that time, they have provided an excellent care package that can be tailored to her changing needs. The staff are all professional, friendly and caring, ensuring Mum’s dignity is maintained at all times. Mum does not want to
go into a care home, and the Bluebird care package has enabled us to look after her at home. It took me a long time to accept we needed help, and thanks to positive word of mouth and recommendations from friends, we went with Bluebird, and we’re so pleased we did!

Reply from Michelle Done, Registered Care Manager at Bluebird Care Bromsgrove and Redditch

Dear Catherine, thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


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Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Bluebird Care Bromsgrove and Redditch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Bluebird Care Bromsgrove and Redditch is calculated as follows: ( (71 Excellents x 5) + (7 Goods x 4) ) ÷ 78 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Bromsgrove and Redditch is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (4)

Baljit & Ranjot

Baljit & Ranjot Khatra

Job Title: Directors

Joined: 2022

Bluebird Care Bromsgrove & Redditch is owned and led by Ranjot and Baljit Khatra, who bring with them a wealth of knowledge from their healthcare and finance backgrounds.


Having worked with patients of her own for many years as an Optometrist, Ranjot values the importance of care, communication, and professionalism, and strives to ensure that the care provided to Bluebird Care customers is of the highest quality. It is Ranjot and Baljit’s goal to ensure that Bluebird Care is the very best care provider in the local community, as well as the best employer.


Ranjot and Baljit’s own experience of caring for their grandparents gave them a great appreciation of the importance of carers in keeping people in their own homes. This inspired the couple to start their venture with Bluebird Care, giving them the opportunity to help others live the dignified life they deserve, and be able to stay in the comfort of their own homes.


"We have a strong belief in the selfless service of others and upholding the dignity and respect of the elderly and those in need of care. The values of Bluebird Care as a company fit perfectly with our own personal values, and we are thrilled to be part of the Bluebird Care family to be able to make a positive impact on the local community"


Samantha

Samantha Ward

Job Title: Registered Manager

Joined: 2014

Sam joined us in 2014 as a part-time carer, allowing her to start a career in care whilst still spending time with her young family. After a period of time, it was obvious that her talents, along with her experience of care, would take her far. Sam has progressed within Bluebird Care from a Carer, a Co-ordinator, Lead Supervisor, then Deputy Manager and now holds the Registered Manager position.


She has worked incredibly hard to build great relations with Customers, Carers and the local health teams to ensure that the Customers receive the high-quality care that they deserve, and continues to support the Carers to ensure they have the full training, mentoring and support needed to deliver this excellent care.


Sam is also our Mental Health First Aider, looking after the well-being of the Bluebird Care family.


Katy

Katy Thompson

Job Title: Support Supervisor

Joined: 2014

Katy joined the care sector in 2009 before joining us at Bluebird Care Bromsgrove & Redditch in 2014. Katy began her career with us as a Care Assistant and when the role of a Support Supervisor became available in 2018, Katy was keen to take this opportunity to provide more support for our customers. Katy continues to be a compassionate carer whilst using her knowledge to support and monitor carers and customers alike. Katy is now our Lead Supervisor.


She loves working as part of the Bluebird Care team and strives to provide the highest quality person-centred care. Katy enjoys providing the carers with extra support in the community so they can provide the best support to the customers. Her training includes NVQ 2 and 3 in Health and Social Care and has also trained for the award in Education which enables her to run training courses.


In Katy’s free time, she enjoys being involved in charitable events and has previously taken part in parachuting for a Dementia charity as well as abseiling.


Joanne

Joanne Thompson

Job Title: Lead Care Co-Ordinator

Joined: 2014

Joanne Thompson began her career in Care in 2008 as a Carer. She went on to join Bluebird Care Bromsgrove & Redditch in 2014 as a Care Coordinator and is now our Lead Care Co-ordinator. Jo's responsibilities include ensuring that all call times are met and managed efficiently and that the care worker - customer suitability and continuity is maintained.


Jo is often the first friendly voice people speak to when phoning the office. She has used her extensive experience in Care and great communication skills to build great relations with local health teams such as social workers, to ensure we are always doing the best for our customers. Jo is also the Office Champion, ensuring the smooth running of all aspects of the office.


Frequently Asked Questions about Bluebird Care Bromsgrove and Redditch

What Type of Services does Bluebird Care Bromsgrove and Redditch offer?

Bluebird Care Bromsgrove and Redditch offers Home Care.

How many Carers does Bluebird Care Bromsgrove and Redditch employ?

Bluebird Care Bromsgrove and Redditch employs 26 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Bromsgrove and Redditch to verify any information. View our terms and conditions. Bluebird Care Bromsgrove and Redditch has a Platinum Service – more info.