Bluebird Care Bromsgrove and Redditch

3 Millennium Court, Buntsford Park Road, Bromsgrove B60 3DX
Submit a Review
9.9 33 Reviews
  • Bluebird Care Bromsgrove and Redditch, Bromsgrove
Bluebird Care Bromsgrove and Redditch specialise in offering a whole range of care to people who require care in their own homes. They offer a unique service of personalised care visits from 30 minutes to full live-in support.

Their staff go above and beyond offering compassionate care that is tailored to the individual.

They pride themselves on providing you with the same standard of care that they would expect for their own families. This means valuing each person’s unique qualities and seeing them as an individual.

The people they care for are able to stay in control of their own care and retain a sense of autonomy over their lives while still living in their own homes.

Show Bluebird Care Bromsgrove and Redditch on the Map

Care Provided by Bluebird Care Bromsgrove and Redditch

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Samantha Ward (Registered Manager)

Funding & Fees Guide for Bluebird Care Bromsgrove and Redditch

  • Prices

  • Kindly contact our office for information on service pricing. Our team will be delighted to assist you.

  • From our years of experience, we know that every customer's requirements are different. Our office team will be able to discuss your needs with you to advise what might be most suitable for you and your loved ones.

Bluebird Care Bromsgrove and Redditch Reviews (33)

Total of 33, showing 21-33
9.9

Bluebird Care Bromsgrove and Redditch has a Review Score of 9.9 (9.910) out of 10, based on 13 reviews in the last 2 years. Over all time Bluebird Care Bromsgrove and Redditch has 33 reviews.

Overall Experience

  • 30
  • 3
  • 0
  • 0
  • 0

Date Published

33
3
7
13
20

Review from Philip A (Son of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird cared for my step-father and continue caring for my mother. We have always found the staff very professional and polite whilst undertaking their duties. Applies equally to both onsite and office staff. Invariably helpful and adaptable to changing situations.
My mother maintains a relatively
independent life with the support at home and with the shopping assistance Bluebird provide. She always speaks highly of her helpers.
The staff maintain good communication with me, which is important, as I live 90 miles from my mother.
I recommend this company.

Reply from Michelle Done, Registered Care Manager at Bluebird Care Bromsgrove and Redditch

Dear Philip, thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from D E (Son of Client) published on 19 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and provision of care for my very poorly father was excellent as was the care and consideration shown to us; his family. The assistance we received in dealing with the NHS to secure their support in his treatment and care was also first-class. Thank you to all at Bluebird.

Reply from Michelle Done, Registered Care Manager at Bluebird Care Bromsgrove and Redditch

Thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jean T (Wife of Client) published on 12 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was expertly cared for during his last months with us. He had been looked after by his carers for many years, always with kindness and dedication to his various many needs. He was always happy and contented with all aspects of his personal care. His many carers knew his needs and went about
their duties with diligence and unhurried attention, which was a great help with his later stages of dementia, he was a happy gentleman. His passing was unexpected, and the carers supported me with much caring and advice. Thank you.

Reply from Michelle Done, Registered Care Manager at Bluebird Care Bromsgrove and Redditch

Dear Jean, thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sue B (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience I had with the staff and carers of Bluebird was of an excellent standard of care and support. Not just to my father but to all of my family. My father had always been a dignified and humble gentleman, and he was treated with absolute respect and consideration by all of the staff who met
him. They explained everything to him and were so very patient with him and my siblings. I will never be able to express the gratitude I have for them all in caring for dad in his last few months.

Reply from Michelle Done, Registered Care Manager at Bluebird Care Bromsgrove and Redditch

Dear Sue, thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andy M (Son of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers that carried out home visits for my mom were always very polite and respectful, friendly and cheerful, helpful and diligent. There is a pretty good backup service too, which is very much appreciated when there is a problem. I very rarely hear Mom complain about the ladies at Bluebird and
that's no mean achievement, let me tell you.

Reply from Michelle Done, Manager at Bluebird Care Bromsgrove and Redditch

Dear Andy, thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction at our priority, and your review reaffirms the hard work we put in every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sheridan D (Daughter of Client) published on 11 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had very positive experiences with Bluebird Care throughout the time they have been involved in both our parent's care needs. They endeavour to find ways around unexpected situations. They keep us informed of any changes they need to make. It is reassuring for us as a family that they report
back to us if they think our dad is unwell and give him the person-centred care of following his wishes. We are pleased with all the carers that attend to our dad, they do a marvellous job.

Reply from Michelle Done, Registered Care Manager at Bluebird Care Bromsgrove and Redditch

Dear Sheridan, thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lucy P (Daughter-in-law of Client) published on 10 July 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have been outstanding care providers. Their professional work has supported our family through this hard time. Not only providing personal care, feeding, washing, shopping and clearing up but also contacting other healthcare professionals when needed.
We could not keep my parents-in-law at
home without them, as they wish, especially as they would not be released from hospital without a care plan in place. Through the Covid pandemic, when we were miles away they continued to come in and look after my parents-in-law and cheer them up. We are so grateful and thank them for their hard work and care and for putting up with bad behaviour and stress. They are so appreciated!

Reply from Michelle Done, Manager at Bluebird Care Bromsgrove and Redditch

Dear Lucy, thank you for leaving such a wonderful review. We’ll be sure to pass your comments on to our team. We put customer experience and satisfaction as our priority and your review reaffirms the hard work we put in every day.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Steve (Grandson of Client) published on 30 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Bromsgrove and Redditch have looked after my Grandmother for more than 7 years and had recently taken over care of my late-Grandfather as well. I couldn't fault the care and diligence of all involved from Management through to the Carers. The team have fully supported both my Grandparents
in terms of care and any adaptations required with my Mum and myself very often in communication with Bluebird on a daily/weekly basis. Both my Grandparents are extremely fond of the Carers and look upon them as extended family - which is something that makes Bluebird go above and beyond in terms of the service they provide. The care, attitude and professionalism of the carers is outstanding and we are very fortunate to have them on board with caring for my Grandmother who does require a higher level of care. Thank you from myself and my family for all that you continue to do and support us - especially over the past 2 months.

Reply from Michelle Done, Manager at Bluebird Care Bromsgrove and Redditch

Thank you for those kind words, it means alot to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from S P (Son of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Care provided is excellent and always available staff to talk to when required. Very good at putting in place any individual requirements at a drop of a hat. Very good at notifying you of any issues or problems found so that immediate action can be implemented. I personally have found Bluebird (all
staff) extremely friendly and caring to all needs. An invaluable service provided to our mom who has mixed dementia and is always treated with the utmost dignity.

Reply from Michelle Done, Manager at Bluebird Care Bromsgrove and Redditch

Thank you for the kind words, it means a lot to the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Heather D (Sister of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

To the best of our knowledge, all Bluebird staff have always treated our brother with dignity and respect.
We have always been informed of any concerns or issues relating to his care that needed our input. The support that Bluebird Care has provided to our brother and to my sister and me, has proved
to be a lifesaver in more ways than one!
We were at breaking point when we approached Bluebird for assistance. Their input has proved to be invaluable and has allowed us to honour our brother’s wishes to be cared for at home.

Reply from Michelle Done, Manager at Bluebird Care Bromsgrove and Redditch

Thank you for your comments, it means a lot to us, the Bluebird Care team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gillian C (Daughter of Client) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wanted to add another review about the wonderful ladies in the Bluebird office. They are all fabulous and extremely helpful whenever I ring. They have been angels with the many phone calls I have made on my mum's behalf. She has a great deal of empathy and understanding.
Thank you, you are a credit
to Bluebird.

Reply from Michelle Done, Manager at Bluebird Care Bromsgrove and Redditch

Thank you for the wonderful comment; a pleasure to provide a service to your mum.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Pam P (Daughter of Client) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise Bluebird Care enough. There is not a thing I can find fault with. The care that they give to my mum is professional, yet personal, caring and friendly. I trust them completely. Communication from the office and the carers is spot on and I feel completely informed about my mum’s care.
Staff have obviously been chosen with great care and the girls tell me “they like to feel they are giving the care they would to their own mums.“
What more could you ask for?

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R D (Grandson of Client) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird care provided the highest quality of care to my grandad at the end of his life. We cannot thank them enough for the support they also showed to us as a family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.9 (9.910)

Overview of Review Score

The Review Score of 9.9 (9.910) out of 10 for Bluebird Care Bromsgrove and Redditch is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.910 for Bluebird Care Bromsgrove and Redditch is calculated as follows: ( (71 Excellents x 5) + (7 Goods x 4) ) ÷ 78 Ratings = 4.91

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Bromsgrove and Redditch is based on 13 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (4)

Baljit & Ranjot

Baljit & Ranjot Khatra

Job Title: Directors

Joined: 2022

Bluebird Care Bromsgrove & Redditch is owned and led by Ranjot and Baljit Khatra, who bring with them a wealth of knowledge from their healthcare and finance backgrounds.


Having worked with patients of her own for many years as an Optometrist, Ranjot values the importance of care, communication, and professionalism, and strives to ensure that the care provided to Bluebird Care customers is of the highest quality. It is Ranjot and Baljit’s goal to ensure that Bluebird Care is the very best care provider in the local community, as well as the best employer.


Ranjot and Baljit’s own experience of caring for their grandparents gave them a great appreciation of the importance of carers in keeping people in their own homes. This inspired the couple to start their venture with Bluebird Care, giving them the opportunity to help others live the dignified life they deserve, and be able to stay in the comfort of their own homes.


"We have a strong belief in the selfless service of others and upholding the dignity and respect of the elderly and those in need of care. The values of Bluebird Care as a company fit perfectly with our own personal values, and we are thrilled to be part of the Bluebird Care family to be able to make a positive impact on the local community"


Samantha

Samantha Ward

Job Title: Registered Manager

Joined: 2014

Sam joined us in 2014 as a part-time carer, allowing her to start a career in care whilst still spending time with her young family. After a period of time, it was obvious that her talents, along with her experience of care, would take her far. Sam has progressed within Bluebird Care from a Carer, a Co-ordinator, Lead Supervisor, then Deputy Manager and now holds the Registered Manager position.


She has worked incredibly hard to build great relations with Customers, Carers and the local health teams to ensure that the Customers receive the high-quality care that they deserve, and continues to support the Carers to ensure they have the full training, mentoring and support needed to deliver this excellent care.


Sam is also our Mental Health First Aider, looking after the well-being of the Bluebird Care family.


Katy

Katy Thompson

Job Title: Support Supervisor

Joined: 2014

Katy joined the care sector in 2009 before joining us at Bluebird Care Bromsgrove & Redditch in 2014. Katy began her career with us as a Care Assistant and when the role of a Support Supervisor became available in 2018, Katy was keen to take this opportunity to provide more support for our customers. Katy continues to be a compassionate carer whilst using her knowledge to support and monitor carers and customers alike. Katy is now our Lead Supervisor.


She loves working as part of the Bluebird Care team and strives to provide the highest quality person-centred care. Katy enjoys providing the carers with extra support in the community so they can provide the best support to the customers. Her training includes NVQ 2 and 3 in Health and Social Care and has also trained for the award in Education which enables her to run training courses.


In Katy’s free time, she enjoys being involved in charitable events and has previously taken part in parachuting for a Dementia charity as well as abseiling.


Joanne

Joanne Thompson

Job Title: Lead Care Co-Ordinator

Joined: 2014

Joanne Thompson began her career in Care in 2008 as a Carer. She went on to join Bluebird Care Bromsgrove & Redditch in 2014 as a Care Coordinator and is now our Lead Care Co-ordinator. Jo's responsibilities include ensuring that all call times are met and managed efficiently and that the care worker - customer suitability and continuity is maintained.


Jo is often the first friendly voice people speak to when phoning the office. She has used her extensive experience in Care and great communication skills to build great relations with local health teams such as social workers, to ensure we are always doing the best for our customers. Jo is also the Office Champion, ensuring the smooth running of all aspects of the office.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Bromsgrove and Redditch to verify any information. View our terms and conditions. Bluebird Care Bromsgrove and Redditch has a Platinum Service – more info.