What Type of Services does Sally and Sarah Care offer?

Sally and Sarah Care offers Home Care.

How many Carers does Sally and Sarah Care employ?

Sally and Sarah Care employs 6 carers.

Sally and Sarah Care, 3 Innovation Court, Yarm Road, Stockton-on-Tees, Cleveland & Teesside TS18 3DA

Review from Sharon L (Daughter of Client) published on 26 February 2025
Submitted via Website • Report

Overall Experience

Very friendly and always on time, they keep my father company and help if he needs anything.
Easy to contact and keep me updated after every visit.
My father looks forward to the visits and
I would definitely recommend Sally and Sarah Care.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to write a review, we are happy to be visiting your dad who is a lovely gentleman.

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Review from J D (Son of Client) published on 5 February 2025
Submitted via Website • Report

Overall Experience

Following a dementia diagnosis, needed some additional support to assist with my mam. Investigated different providers and options before deciding to use their service. Sally and Sarah Care run a small team of ladies, this is ideal to get what I consider as an important criteria and that is the continuity

of care and this has been provided from initial contact to the latest visit. For now the visits are for companionship, mam has engaged with and accepted her 'visitors' this says a lot about the ladies who visit, each carer has taken time to get to know mam. I also know that if further support is required, all that's needed is to contact the office and the request will be accommodated. For further peace of mind, every visit is logged and reported via an easy to use app.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to leave such a positive review. We are very pleased to be able to visit and support you and your lovely Mum.

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Review from Sarah S (Daughter of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience

Exceptional care and companionship. I cannot recommend Sally and Sarah Care highly enough. When my mum, who has dementia, needed daily visits to support her while living independently, I was incredibly anxious about finding the right carers-especially as I live over 400 miles away. Mum was initially

hesitant about having someone come into her home, but Sally and Sarah Care exceeded all my expectations. Mum's primary carer has been an absolute gem. She has provided the care and support Mum needs and has become a true friend to her. Mum genuinely looks forward to this carer's visits, and knowing Mum is not just being cared for but cared about has been a huge comfort to me. I can check on her progress daily through the app, which is such an excellent tool for keeping me connected. I am so grateful for the kindness, professionalism, and personal touch Sally & Sarah Care bring. Thank you so much for everything!

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you so much for taking the time to write such a positive review. We are so pleased to have made a difference for your Mum, she is such a lovely lady to visit.

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Review from Tom R (Son of Client) published on 22 January 2025
Submitted via Website • Report

Overall Experience

I cannot praise this service too highly. The managers and staff are friendly and kind with great integrity, sensitivity and skill. We are always consulted and kept informed. My mother is comfortable with everyone who comes and we all look forward to the daily visits. I have no hesitation in recommending

this service.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to leave such a positive review. It is very rewarding to see the progress your Mum has made and she is a delight to visit.

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Review from A T (Partner of Client) published on 11 November 2024
Submitted via Website • Report

Overall Experience

Sally & Sarah Care are amicably professional and always strive to accommodate our ad-hoc home care requests. The caring ladies had the time to travel, were punctual, easy to get on with and were very capable from the mundane to the intimacies of personal care, with patience and respect during their

3 visits a day. If they needed more time to complete tasks past the standard visit time, this would be accommodated too.

The ladies also took on board the needs of our dog, feeding her, changing the water daily and letting her out into the back garden as required. It was appreciated both the manager and admin ladies took the time to visit and get to know my partner more and confirm her requirements were being met. Appreciated too the caring ladies were not aloof or impervious to the care needs and personality of my partner, rather, they engaged with her and took the time. Would highly recommend it. Thank you all at Sally & Sarah Care.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you so much for taking the time to leave such a positive review, we are delighted that we met your needs and look forward to seeing you again soon.

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Review from Sam J (Daughter of Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience

Mum was officially diagnosed with dementia recently. We have struggled for months to support Mum and we realised that we did need some additional help. My sister sent me a list of carers and your company stood out from my first review of the list. We had an initial meeting in Mum's home and from this

first interaction, I just knew we had chosen the right people for Mum. Mum was very apprehensive about the first visit by the carers but this went so well and Mum really enjoyed the interaction and feeling pampered by them. Initially, we had visits 3 times a week and soon realised that Mum was so much better in herself on the days that the carers visited. We decided to increase the visits to 5 days a week (Monday-Friday), this was accommodated straight away for us. Mum is just so much better since the visits started, we get a daily update via the app and I can relax once I have read the details. Thank you to your lovely carers for making such a difference to Mum and our family.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you very much for your kind review, we are delighted to have been able to help your mum, who is such a lovely lady to visit, and in turn, help the wider family. Your positive words mean a great deal thank you.

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Review from Alan G (Client) published on 4 November 2024
Submitted via Website • Report

Overall Experience

I looked for 3 things in selecting a care company. 1. Pleasant and helpful staff with an easygoing approach. 2. Straightforward paperwork and information- no prolonged bureaucracy. 3. Rapid and efficient response- important in the taking of medications and dealing with medical appointments. I received

all 3 of the above from Sally and Sarah Care and would have no hesitation in recommending them.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Many thanks for taking the time to review our service, we are very happy you chose Sally & Sarah Care. Thank you for your recommendation.

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Review from Caroline S (Daughter of Client) published on 18 October 2024
Submitted via Website • Report

Overall Experience

Mum was recently diagnosed with dementia and as a family we were really struggling and needed some help. From my very first interaction with Sally and Sarah I knew I had made the right choice of care provider. From the lady who took the initial phone call being so understanding, to the meeting with

the Managers everyone was so lovely. Mum loves 'her ladies' visiting. She has the same 2 carers all the time and they have a good laugh with her whilst performing their essential tasks. Mum's mental health and general wellbeing has improved so much since we started using Sally and Sarah which in turn makes life a lot less stressful for us too. Sally and Sarah were very accommodating when I asked for additional visits whilst I was on holiday and then on a more long-term basis. The carers are always on time and update a great app so that we know how the visit went and if there are any concerns etc. Thank you for everything.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to write such a positive review. We are so pleased that we have been able to help your Mum who is a delight to visit and to know that we have helped improve her wellbeing, this is why we love what we do! Thank you

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Review from L P (Daughter of Client) published on 28 August 2024
Submitted via Postal Card • Report

Overall Experience

The team are always punctual, thorough and respectful. We find the team so very caring and obliging and have helped my mother live independently well into her 90's.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to send such a positive review, it is a pleasure to be able to help and support your Mum.

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Review from M R (Client) assisted by family/friend published on 13 August 2024
Submitted via Postal Card • Report

Overall Experience

I find them to be very caring, discreet, courteous and very supportive of my needs.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you very much for taking the time to write such a positive review, it is our pleasure to be able to support you.

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Review from Helen H (Daughter of Client) published on 26 July 2024
Submitted via Website • Report

Overall Experience

I cannot thank Sally and Sarah Care enough for the kindness and compassion they have shown to my mother. The carers took the time to get to know Mam and what she needed and were a source of great companionship to her. Nothing was ever too much trouble and I would not hesitate to recommend them. A professional

service but exceptionally caring too.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to write such a positive review. Your Mum is a joy and it has been a pleasure to help.

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Review from Jo E (Daughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience

Sally and Sarah Care provided care for my Mum for several years until her death. Starting with one visit a day for Mum in her own home and eventually providing 4 visits a day and extensive personal care. This increasing requirement was met with great compassion and professionalism which ensured that

Mum retained her independence as long as possible and very importantly kept her dignity and autonomy. All the staff were so lovely making the whole experience as positive as it could be, we are eternally grateful for them making a difficult situation easier and highly recommend the company.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to write such a positive review. We were happy to support your Mum, she was a wonderful lady.

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Review from V N (Daughter of Client) published on 24 July 2024
Submitted via Website • Report

Overall Experience

The staff at Sally and Sarah Care looked after my mum over two different periods. Initially, as Mum's memory started to lapse towards the end of the day, they came to make her a hot meal and make sure she took her tablets. They were always kind and respectful. They would chat with her as they went around

their task, and she enjoyed seeing them, despite the fact that she was resistant to them coming initially.
Then Mum had a fall and went into hospital and a home to recover. The care service started again as Mum came to live with my sister. Mum needed much more care as she was unable to move independently. They were all so kind and caring, helping Mum with respect and keeping her dignity, whilst also being fun and engaging. They were a huge help until Mum's death and attended her funeral. I can't recommend them too highly.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for such a positive review of our service. It was a privilege to help, your mum was a lovely lady and we all enjoyed getting to know her.

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Review from Jane T (Daughter of Client) published on 23 July 2024
Submitted via Website • Report

Overall Experience

Sally and Sarah Care provided me with peace of mind and excellent support at a time when I needed some help with Mum as I lived a distance away. The staff were always thoughtful and adapted to changing needs. Mum has now moved to be near me, we wouldn't have managed without them.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for your kind review; it was a pleasure to help you both. Sending our best wishes for the future.

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Review from Alison B (Daughter of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience

My mother has needed the carers from Sally and Sarah Care since 2017. She suffers from dementia and over the years her needs have steadily increased. At each decline Sally and Sarah have responded and managed the growing list of tasks professionally and with extreme care enabling my mother to keep her

dignity and as much independence as possible.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to write such a positive review. It has been a privilege to help and get to know your Mum and the family over the years. We wish you all well in the future.

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Review from Joan B (Sister of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience

Sally and Sarah Care is a most exceptional service. Nothing is too much for the staff or the admin team. They are a very professional and most efficient yet such a caring company. My sister regards the team as an addition to her family. If you are looking for a care service I fully recommend them or

if you are looking to work in this service they consider all staff members' well-being too.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you so much for your positive review. It really was a pleasure to get to know your sister and the whole family. It is always good to hear that our service was 'most exceptional'. Sending you all our best wishes.

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Review from P W (Son of Client) published on 17 May 2024
Submitted via Website • Report

Overall Experience

Sally and Sarah Care provided care for both my mother and father in their home from October 2021 until mum's death in October 2023 and subsequently just for my father up to present and continuing.
I cannot fault their service or attention to the needs of the client. Without their domiciliary care my

father, who suffers from dementia, would be in a nursing home now, whereas with their continuing care he is still able to live at home.
Mum was bedbound and immobile for the last year of her life and their help was invaluable in making her last days comfortable, which was a blessing both for her and the family around her.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to provide such a positive review. We are happy to support your Dad who is such a great gentleman and were pleased to be able to care for your lovely Mum.

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Review from M W (Son of Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience

Both my parents have benefitted from the wonderful care of the Sally and Sarah Care team. Without exception the carers are friendly and compassionate, preserving dignity while carrying out sometimes difficult tasks.
The carers are very attentive to individual's needs; mum was nursed with wonderful

care in her final year and dad is currently facing the increasing challenges of dementia with the unwavering support of the care team.
I would recommend Sally and Sarah Care without reservation, they embody what care, dignity, compassion and safety should be.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you very much for your kind review. Your Mum was a special lady and we are happy to continue supporting your lovely Dad. Your recommendation is appreciated by all of us here at Sally & Sarah Care.

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Review from S G (Client) published on 16 May 2024
Submitted via Website • Report

Overall Experience

Sally and Sarah Care provided my care for approximately 8 years and I was always very happy with both the company and the care delivered. The management team were easy to contact, were always receptive to my individual and at times, challenging needs and they personally, intermittently reviewed my care

at home.
The care staff were excellent and always highly professional. They had a period of induction if they were new to you and they were taught the routine of the visit. I always found all the staff to be punctual, caring, polite, engaging and trustworthy. Visits were rarely rushed and the carers clearly had enough travelling time between visits to get to you punctually. There was good continuity of care with only a few carers being involved with your care at any one time. Due to a very recent change in personal circumstances, I am presently not a client but would highly recommend this company. You can probably find cheaper care but I think you get what you pay for.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to provide such a positive review of our services. It is good to know that we met your individual needs and the staff were excellent. Wishing you all the best for the future.

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Review from Pat O (Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience

I have received care from Sally and Sarah Care since 2014 when nerve damage impacted my mobility. I live on my own and they have been very open to changing the care I receive as my needs have developed, from accompanying me on walks to helping me attend medical appointments. The staff are friendly and

reliable and provide me with social companionship. Management are efficient and I would rate them highly, especially following changes in the last few years. Sally and Sarah Care have helped me live a fulfilled life over this difficult time.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to write a lovely review of our service. It is very rewarding to know that our care supports you and makes a real difference in your life.

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