Sally and Sarah Care

3 Innovation Court, Yarm Road, Stockton-on-Tees TS18 3DA
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10 21 Reviews
Established in 2010, and still owner managed, Sally & Sarah Care offer the very best, professional homecare services to enable people to live independently and safely in their own homes.

Working closely with you they put your needs first, yes, they sort out the practicalities but that is the detail, for Sally & Sarah Care the big picture is always you.

With a small, experienced team, every aspect of care will be personalised, coordinated, and enabling. Dignity, Compassion and Respect are at the heart of everything they do.

As a small company, Sally & Sarah Care are responsive and can adapt care quickly to meet changing needs.

The owner and manager frequently complete visits themselves to ensure they keep in touch with you and that their high standards are maintained.

The ‘Mum’ Test – all carers who work for Sally & Sarah Care must pass the ‘Mum’ test – ‘would they be happy for this carer to look after their Mum?’ – The answer is always YES
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Care Provided by Sally and Sarah Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)

Good to Know

  • Owner
  • Sally and Sarah Care Ltd
  • Person in charge
  • Sarah Mclain (Manager)

Funding & Fees Guide for Sally and Sarah Care

  • Prices

  • Visits from £32

  • Sensible pricing - details available on request

Sally and Sarah Care Reviews (21)

Total of 21, showing 21-21
10

Sally and Sarah Care has a Review Score of 10 (9.952) out of 10, based on 21 reviews in the last 2 years. Over all time Sally and Sarah Care has 21 reviews.

Overall Experience

  • 21
  • 0
  • 0
  • 0
  • 0

Date Published

21
8
21
21
0

Review from Pat O (Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received care from Sally and Sarah Care since 2014 when nerve damage impacted my mobility. I live on my own and they have been very open to changing the care I receive as my needs have developed, from accompanying me on walks to helping me attend medical appointments. The staff are friendly and
reliable and provide me with social companionship. Management are efficient and I would rate them highly, especially following changes in the last few years. Sally and Sarah Care have helped me live a fulfilled life over this difficult time.

Reply from Sarah McLain, Manager/Owner at Sally and Sarah Care

Thank you for taking the time to write a lovely review of our service. It is very rewarding to know that our care supports you and makes a real difference in your life.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.952)

Overview of Review Score

The Review Score of 10 (9.952) out of 10 for Sally and Sarah Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 21 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.952 for Sally and Sarah Care is calculated as follows: ( (120 Excellents x 5) + (6 Goods x 4) ) ÷ 126 Ratings = 4.952

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Sally and Sarah Care is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Aug 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (2)

Sarah

Sarah McLain

Job Title: Registered Manager

Joined: 2010

Sarah McLain and Sally Tremlett started their company in 2010, after identifying a need to provide care that their family and friends would want and expect. Both had a nursing background.

They believed that the best way to do this was to provide visits that are unhurried, and care that is personalised.

Sarah McLain continues to manage the company on a day-to-day basis and is very involved, ensuring standards remain high and her team hold a shared vision for care that always goes the extra mile.

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Pauline

Pauline Chapman

Job Title: Business Manager

Joined: 2021

Pauline joined the company in August 2021, also with a nursing background and extensive business experience.

Pauline & Sarah work closely together day to day, regularly visit clients and carefully select our staff. They remain committed to providing the same standard of care they would want for their own family members.

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Sally and Sarah Care to verify any information. View our terms and conditions. Sally and Sarah Care has an Enhanced Service – more info.