Bluebird Care Elmbridge & Runnymede

Heritage House, 52-54 Hamm Moor Lane, Addlestone KT15 2SF
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9.9 21 Reviews
  • Bluebird Care Elmbridge & Runnymede, Addlestone
Generic Domiciliary care
Bluebird Care (Elmbridge & Runnymede) is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care’s team offer a wide range of services to include prescription and shopping collection to ensure their vulnerable customers stay safe inside.

With kindness and compassion, their highly trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

Live-in Care
Bluebird Care (Elmbridge & Runnymede) is passionate about keeping their customers safe, secure and happy in their own homes. With exceptional attention to infection control measures, customers can rest assured they receive the best in protection and safety. Bluebird Care (Elmbridge & Runnymede) offers a full Live-in Care service where a suitably matched care assistant lives in the customer’s home. The Live-in care service is completely personalised to each individual customer and provides the ultimate in safety and protection.   

With kindness and compassion, their highly-trained and trusted team deliver bespoke care packages that are tailored to individual needs. The enthusiasm and happy disposition within the care team keeps customers being themselves, doing the things they love, safe in the comfort of their own home.

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Care Provided by Bluebird Care Elmbridge & Runnymede

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kayley Ginn (Registered Manager)

Funding & Fees Guide for Bluebird Care Elmbridge & Runnymede

  • Prices

  • Hour £34.50
    45 Minutes £31.40
    30 Minutes £24.95

  • Hourly fees are fully inclusive. Please enquire about weekend and bank holiday rates as they may vary

Bluebird Care Elmbridge & Runnymede Reviews (21)

Total of 21, showing 1-20
9.9

Bluebird Care Elmbridge & Runnymede has a Review Score of 9.9 (9.863) out of 10, based on 9 reviews in the last 2 years. Over all time Bluebird Care Elmbridge & Runnymede has 21 reviews.

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Date Published

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Review from Michael J (Client) published on 20 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are well trained and competent. Most of them come from overseas.

Reply from Debi OBrien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you so much. I am so happy you found our caregivers competent. We invest a lot of time in training. We have a wide range of caregivers both locally and from abroad, and we pride ourselves on making sure we deliver great care no matter what. Thank you for your review.


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Review from Sally S (Daughter of Client) published on 20 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sisters and I have been thoroughly satisfied with the care our mother has been receiving from Bluebird Care Elmbridge & Runnymede since November 2024. Her carer has been wonderful and another staff member has been great. We have nothing but praise for Bluebird.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you so much for your kind words of appreciation. It is so good to know that all our training and commitment to premium, compassionate and quality care filters down to our customers and their families. Your review is appreciated.


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Review from M C (Wife of Client) published on 16 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care Elmbridge & Runnymede has provided carer visits four time per day for my bed-bound husband - personal care etc. for eight months since November 2023. Extremely efficient carers and visits always punctual. I was never let down since I used this service. Highly professional and lovely carers,
very kind, patient and sociable... efficient. My husband always looked forward to their visits and was sad to say goodbye. Highly recommended.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you for your review. It is really great to hear that you found our service up to your standards and that we met your expectations. We value our care experts and it is always good to know their training and ongoing support pays off. Appreciated.


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Review from M A (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mum has been looked after by Bluebird for a number of years now, starting with general cleaning and help around the house, then several visits a week for support with personal care. In January 2024 we realised that she needed more support and the Bluebird team was there for us - her needs were assessed,
a plan suggested and then implemented very quickly. She now has twice daily visits and we have the reassurance of knowing that carers are regularly going in. The team, both managers and carers, are wonderful - responsive, supportive and professional. We can keep on top of how things are going with the detailed care notes and regular reviews and having met a number of the team I'm so impressed with the very personal approach and how well they know their clients. This fabulous team of caring people are enabling Mum to stay at home which is what she really wants to do, we would not hesitate to recommend them.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you so much for the review. It is so good to know that the team all work seamlessly together in providing great service. We appreciate the feedback and look forward to keeping your mum safe and comfortable at home.


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Review from Chloe W (Daughter of Client) published on 8 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had care for Dad since July when we started on 3 visits a week and Dad now has live-in care due to his neurological condition progressing very rapidly. The Bluebird team have been amazing at helping us navigate all the continuing changes we experience and we know he is in great care and being
taken care of. Thank you so much for your continued help and support!

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you for the review, we always appreciate the feedback and knowing we can be a support for you all.


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Review from J R (Daughter-in-law of Client) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Bluebird Care for many years for my mother-in-law. Recently her care needs have greatly increased and Bluebird have exceeded our expectations in the support they have given to us as relatives and mother-in-law as the person receiving care.
They actively assisted us in getting my
mother-in-law home from the hospital and assessing her care needs. Organising equipment and assessments to fit her new requirements. We have app access to check on her daily health and care. We also have a message group with the office for any general information or extra help needs. I would not hesitate to recommend Bluebird.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you so much for taking the time to give us a review. We are so happy that we can support you all in making it easier to have your mother-in-law safe and comfortable in her own home.


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Review from Judith V (Daughter of Client) published on 17 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In June, the family realised Mum needed full-time care. Having already had a successful care package from Bluebird Care, we approached them about live-in care. The lady who is living with Mum is absolutely wonderful. The process felt well managed and safe, and the manager brought the lady and made regular
follow-up visits to check all is well. The live-in carer updates open pass 3 x daily, and we have a WhatsApp group. She does a lot to engage Mum and takes her out in her wheelchair. Mum seems a little more alert to her surroundings since we have had live-in care. Mum is happy and settled. Bluebird Care responds immediately if we have questions. We can now be daughters to Mum and are happy she is safe. A wonderful agency.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you so much for the review and very kind words. We are always so happy to know that our training and vision of care are working and that your mum is safe and happy in her own home.


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Review from Peter F (Son of Client) published on 6 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care have provided reliable home care for my mother for several years. They have never let us down during that time and they always treat her sympathetically. I would have no hesitation in recommending their services.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you so much for your review. We are always so happy to hear we support customers and their families, to be safe and comfortable in their homes, with our care.


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Review from O Y (Daughter-in-law of Client) published on 3 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I really must applaud your agency. The fluidity of care needs as they develop, your quick response at short notice when Mum came home, your care staff and the ease with which you have conducted the assessment and provided well-informed carers who are very much client-centred.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thank you so much for your review and rating. We are so pleased that the training, values and commitment to providing the best care and service to our customers is possible.


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Review from T M (Client) published on 23 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Bluebird for over three years since going blind in 2019. I was looking for a care company that could provide me with one or more talented cooks, eagle-eyed housekeepers and friendly carers with a good sense of humour. I have been delighted with all these aspects and would recommend
Bluebird very highly.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

The pleasure has been ours and you have been such a joy to look after. You sense of humour is such a pleasure too. Thank you for the kind words and your lovely review.


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Review from Emma C (Daughter of Client) published on 16 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird have helped my mother for years. They have always been extremely supportive and helpful. She has had consistently good care and has liked all the caregivers. She has looked forward to seeing them and enjoyed them being in her home. If at any time arrangements have had to change because of hospital
appointments etc they have been helpful and accommodated the changes. In a world where you worry about an elderly relative they have provided quality safe care and it has been a huge weight off my shoulders.

Reply from Debi O'Brien, Marketing Coordinator at Bluebird Care Elmbridge & Runnymede

Thanks so much for the lovely review. We are so happy to be able to help you carry the load and provide the care your mother deserves. That's our aim.


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Review from Graham T (Son of Client) published on 16 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2018 Bluebird Care Elmbridge & Runnymede were chosen to be the carers for my mum and it never ceases to amaze me at the dedicated, loving care they provide. This gives great comfort to my mum as well as providing me with peace of mind that she is in very good hands. They go above and beyond. One
of the best decisions I have made.

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Review from James K (Grandson of Client) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird has played an integral part in my grandfather and now grandmother's life for some time now. They are caring, honest, and extremely professional. Their service has meant that both my grandparents have been able to retain some level of independence, crucial for her mental health and wellbeing.
They are always quick to respond when urgent care or action is needed and excellent at keeping me updated. My grandmother refers to them as angels. Really couldn't put it better myself.

Reply from Jonathan Billington, Director at Bluebird Care Elmbridge & Runnymede

James, thank you so much for your kind words, both your grandparents have been a true joy to provide care for, and thank you for being so supportive at all times.


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Review from Mike J (Son of Client) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been looking after Mum really well now for several years. As we struggle through Lockdown 3 Mum has remained positive and upbeat. Part of the reason for that has been the care and support she has received from her regular bi-weekly visits from the Bluebird Carers. She finds them
'excellent' and 'very pleasant and she is reassured by their presence saying 'I am not worried about falling'. I have been the main point of contact concerning Mum's welfare with the Bluebird Care office - either by phone or email. They have always responded quickly and been very helpful.

Reply from Jonathan Billington, Director at Bluebird Care Elmbridge & Runnymede

Thank you so much Mike for your positive feedback, your comments highlight how much more a care service is than just completing care tasks. We are very grateful to every member of our care team who has chosen to work with us, and comes to work with a smile!


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Review from Joanna B (Niece of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care provided by Bluebird Care to my Uncle for the last two years. They are always very helpful. We have a regular helper so we have formed a good relationship with them. They know him well and know when something is wrong or he is unwell. They contact me via text, telephone
or email should they have any concerns, and have in the past called the doctor for me when my Uncle was unwell. They are always polite and caring, and the office staff are very practical and caring too. It is easy to speak with them and arrange different care, etc. Having Bluebird Care has put my mind at rest knowing someone will see him every day, give him his medicines and make sure he eats his lunch and make a sandwich for the evening.
Bluebird Care has continued to provide care for the whole of the Covid year to a high standard using PPE and we have had no problems what so ever. My Uncle and I could not manage without them. I would recommend them highly.

Reply from Jonathan Billington, Director at Bluebird Care Elmbridge & Runnymede

Dear Joanna,
Thank you so much for taking the time to review our service, it has always been a pleasure to work with your family, and as always if there are any areas we can improve upon, please do let us know.


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Review from Kim F (Daughter of Client) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Bluebird are exceptional. They care about their clients and will do everything in their power to look after them.
They have provided an invaluable service and nothing is too much trouble. They have moved mountains to help us during lockdown and I am incredibly grateful to the team there.

Reply from Jonathan Billington, Director at Bluebird Care Elmbridge & Runnymede

Thank you, Kim, for your incredibly kind words, it has always been such a pleasure to care for your Mother and to work with your family.


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Review from Margaret R (Client) published on 11 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nearly all carers have been very good. Just one or two were not up to standard. They are always very helpful and kind. I have never had so many compliments in my entire life as I have had from Bluebird carers and helpful suggestions.

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Review from Irene M (Client) published on 8 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Simply excellent.

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Review from Betty R (Client) assisted by family/friend published on 8 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Carers generally smart and visiting times adhered to. The limited English of some staff may require interpretation.
Turnover of staff appears high but is probably in line with the industry.
Rates and bills provided promptly. Efficient back office staff.

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Review from C T (Husband of Client) published on 7 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care to my wife was very good and was delivered with efficiency and good humour.

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Current Review Score: 9.9 (9.863)

Overview of Review Score

The Review Score of 9.9 (9.863) out of 10 for Bluebird Care Elmbridge & Runnymede is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.963 for Bluebird Care Elmbridge & Runnymede is calculated as follows: ( (52 Excellents x 5) + (2 Goods x 4) ) ÷ 54 Ratings = 4.963

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Elmbridge & Runnymede is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Dec 2017

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (2)

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Meet the Team (5)

Jonathan & Vanessa

Jonathan & Vanessa Billington

Job Title: Directors

Joined: 2009

Jonathan’s family have worked in the social care sector for nearly 40 years. Prior to Bluebird Care, Jonathan spent most of his career in account management servicing large multinationals within the IT and Telecoms sector. Vanessa is a trained therapist with 15 years of experience in providing health and beauty treatments and managing key accounts. Together they share a passion for quality and for ‘getting things right’ for their customers.


Their winning formula has been to care for their customers by caring for their team. Recruiting and retaining the very best people, who possess the gifts of kindness, compassion and selflessness, has been the bedrock of their service.


"It gives us great satisfaction not only to be able to provide care but also offer career opportunities to local people who are equally passionate about helping others in the community."


Kayley

Kayley Ginn

Job Title: Registered Manager

Joined: 2015

Kayley has been with Bluebird Care for just over 6 years starting as our Care Coordinator. Her philosophy is very much to care for her Customers by caring for her team. She is kind and supportive of everyone and is propelled by a deep sense of getting things right for our customers. Kayley has built a great team around her, all of whom started as care assistants and have been with the business for many years.


Rhiann

Rhiann Davies

Job Title: Care Supervisor

Joined: 2021

Rhiann had over three years of experience in social care when she joined us in Jan 2022 as a Care Assistant. We quickly noticed her professional and polished approach to all aspects of her role, and she was promoted to her current role soon after joining us. Rhiann combines excellent administrative skills with her passion for being out in the community with her team and her customers.


Rhiann spends approximately 50% of her time out in the community carrying out assessment visits for new customers who are thinking about joining our service, as well as carrying out care plan reviews for existing customers, and supporting our care team.


Sam

Sam Vallejo

Job Title: Care Supervisor

Joined: 2022

Sam is one of our Support Supervisors having moved with care worker experience and now works to support both the care teams and Care Supervisors. 


Debi

Debi O'Brien

Job Title: Marketing Coordinator

Joined: 2022

Debi is our Marketing Coordinator and brings many years of experience from the advertising, direct marketing and communications industry to continually keep our presence and marketing fresh and relevant. 


Frequently Asked Questions about Bluebird Care Elmbridge & Runnymede

What Type of Services does Bluebird Care Elmbridge & Runnymede offer?

Bluebird Care Elmbridge & Runnymede offers Home Care.

How many Carers does Bluebird Care Elmbridge & Runnymede employ?

Bluebird Care Elmbridge & Runnymede employs 35 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Elmbridge & Runnymede to verify any information. View our terms and conditions. Bluebird Care Elmbridge & Runnymede has a Platinum Service – more info.