Bluebird Care Elmbridge & Runnymede
Heritage House, 52-54 Hamm Moor Lane,
Addlestone
KT15 2SF
Hour £34.50
45 Minutes £31.40
30 Minutes £24.95
Hourly fees are fully inclusive. Please enquire about weekend and bank holiday rates as they may vary
Bluebird Care Elmbridge & Runnymede has a Review Score of 9.9 (9.863) out of 10, based on 9 reviews in the last 2 years. Over all time Bluebird Care Elmbridge & Runnymede has 21 reviews.
Review from Katie P (Daughter of Client) published on 3 May 2019
Submitted via Website •
Report
Overall Experience
5.0 out of 5
Reply from Catrina Herman, HR at Bluebird Care Elmbridge & Runnymede
Thank you for leaving a review. The team at Bluebird Care, Elmbridge & Runnymede are pleased to hear such good feedback and that your mother is provided with extra help when required from our carer’s. We aim to continue to provide a high-quality standard of service to ensure our customer’s needs are met.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.9 (9.863) out of 10 for Bluebird Care Elmbridge & Runnymede is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 9 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.963 for Bluebird Care Elmbridge & Runnymede is calculated as follows: ( (52 Excellents x 5) + (2 Goods x 4) ) ÷ 54 Ratings = 4.963
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Elmbridge & Runnymede is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 28 Dec 2017
Caring
Effective
Responsive
Safe
Well-led
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Directors
Joined: 2009
Jonathan’s family have worked in the social care sector for nearly 40 years. Prior to Bluebird Care, Jonathan spent most of his career in account management servicing large multinationals within the IT and Telecoms sector. Vanessa is a trained therapist with 15 years of experience in providing health and beauty treatments and managing key accounts. Together they share a passion for quality and for ‘getting things right’ for their customers.
Their winning formula has been to care for their customers by caring for their team. Recruiting and retaining the very best people, who possess the gifts of kindness, compassion and selflessness, has been the bedrock of their service.
"It gives us great satisfaction not only to be able to provide care but also offer career opportunities to local people who are equally passionate about helping others in the community."
Job Title: Registered Manager
Joined: 2015
Kayley has been with Bluebird Care for just over 6 years starting as our Care Coordinator. Her philosophy is very much to care for her Customers by caring for her team. She is kind and supportive of everyone and is propelled by a deep sense of getting things right for our customers. Kayley has built a great team around her, all of whom started as care assistants and have been with the business for many years.
Job Title: Care Supervisor
Joined: 2021
Rhiann had over three years of experience in social care when she joined us in Jan 2022 as a Care Assistant. We quickly noticed her professional and polished approach to all aspects of her role, and she was promoted to her current role soon after joining us. Rhiann combines excellent administrative skills with her passion for being out in the community with her team and her customers.
Rhiann spends approximately 50% of her time out in the community carrying out assessment visits for new customers who are thinking about joining our service, as well as carrying out care plan reviews for existing customers, and supporting our care team.
Job Title: Care Supervisor
Joined: 2022
Sam is one of our Support Supervisors having moved with care worker experience and now works to support both the care teams and Care Supervisors.
Job Title: Marketing Coordinator
Joined: 2022
Debi is our Marketing Coordinator and brings many years of experience from the advertising, direct marketing and communications industry to continually keep our presence and marketing fresh and relevant.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Elmbridge & Runnymede to verify any information. View our terms and conditions. Bluebird Care Elmbridge & Runnymede has a Platinum Service – more info.
