Barnet Home Carers

Global House, 303 Ballards Lane, London N12 8NP
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9.4 17 Reviews
  • Barnet Home Carers, London
Barnet Home Carers have a highly trained, professional team of home care assistants who are dedicated to helping clients live safely at home and be as independent as possible.

Barnet Home Carers offer a wide range of support from companionship, help with personal care, and supervision and monitoring medication through to stoma care and other more complex needs.

Care Quality Commission (CQC) regulated and an approved provider for the London Borough of Barnet.

The agency is available 24 hours a day, seven days a week and offer a bespoke service to meet individual needs.

Barnet Home Carers believe in continuity of care and work hard to ensure that the client has the same home care assistant.

If looking for care and support contact Barnet Home Carers today.

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Care Provided by Barnet Home Carers

  • Type of Service
  • Home Care Provider
  • Voluntary / Not for Profit Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Barnet Carers Centre
  • Person in charge
  • Donia Arnall (Manager)

Funding & Fees Guide for Barnet Home Carers

  • Prices

  • from £26 per hour
    45-minute appointments are available from £22.

  • We will be transparent with you about our fees and a Cost of Care Illustration is available on our website.

Barnet Home Carers Reviews (17)

9.4

Barnet Home Carers has a Review Score of 9.4 (9.365) out of 10, based on 6 reviews in the last 2 years. Over all time Barnet Home Carers has 17 reviews.

Overall Experience

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Date Published

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Review from C S (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to thank all the staff at the Barnet Home Carers Centre for their help. I got a grant for a microwave which I now have and this has really helped me at meal times to heat up food both for myself and my mother. I am really grateful for the help with completing the form and the help I was given
by the staff with the carers assessment and the staff were great from beginning to end, I do really want to say a big thanks to all. I will always contact Barnet Home Carers for any help or advice I need, they are really brilliant. Thanks again.

Reply from Michael Rich, CEO at Barnet Home Carers

Thank you for your kind review. We always do our best to help and our ability to support you as a carer as well as the person you care for can make a real difference. Always happy to help.


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Review from Nighat Y (Sister of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Barnet Home Carers support my brother-in-law who is 89 years old. Two carers visit him every Monday to Thursday.
My brother-in-law is happy with them. He says that the carers are kind and very caring about his needs. They listen to his requests and make sure that he eats well and is in a happy mood.
Thank
you Barnet Home Carers service for your kind, compassionate and efficient service.

Reply from Michael Rich, CEO at Barnet Home Carers

Thank you very much for your feedback - it is most welcome. We aim to be as responsive as possible so we are glad to hear that your brother is getting his needs met.


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Review from Richard G (Son of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good carers company with good emergency backup. The manager is always very responsive and gets things done. Best agency I've used. Most important my dad feels safe with them looking after him and that means I sleep at night not having to worry as much.

Reply from Rhonda Oliver, Senior Administrator at Barnet Home Carers

We are delighted to hear how satisfied this client is with our service. We endeavour to ensure that all our clients feel like this.


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Review from Bryony F (Daughter of Client) published on 3 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Barnet Home Carers supports my father with 3/4 visits per day. The visits include offering companionship, going out for walks, assisting with cooking/cleaning/washing clothes, assisting with foot and skin care. I find the carers to be consistently helpful, patient, kind and considerate. The weekly schedule
is communicated clearly and the app used is very helpful for sharing information and updates. The team are flexible on scheduling changes (e.g., dropping him off at a friend's house, collecting him from a day centre) and always prepared to take on new tasks.
I find Barnet Home Carers easy to communicate with, by phone/email / 24-hour number. The team are kind to my dad and treat him with dignity and respect. They have got to know him and he has enjoyed developing relationships with all the different carers who visit him. They have been incredibly helpful in providing feedback, sharing ideas and offering support for us and my dad. We are really grateful to be in partnership with them.

Reply from Rhonda Oliver, Senior Administrator at Barnet Home Carers

This review demonstrates the wide range of the type of support we can provide to our clients. Our carers are well trained, highly motivated and committed to providing the best care possible.


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Review from Gary F (Son of Client) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is very good, the people that come to wash and dress my mum are very kind, caring and happy.
My mum is very confident with the staff as well.
Also, the people in the office are very supportive of my mum and me and also the carers.

Reply from Rhonda Oliver, Senior Administrator at Barnet Home Carers

We endeavour to offer the best possible service at all times and we are pleased that this client is happy with the support we provide.


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Review from R J (Client) published on 21 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am a service user and have been receiving support from Barnet Home Carers since August 2020.
The carers are friendly and supportive and aim to fulfil my needs.
I find the management team very hands-on and professional and aim to support and resolve my needs as a service user.
My care plan is updated
taking into consideration my circumstances and changing needs.
A person-centred approach is adopted to empower service users to fulfil their potential, in a supportive environment.

Reply from Rhonda Oliver, Senior Administrator at Barnet Home Carers

It is great to have our person-centred approach acknowledged in such a positive way.


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Review from E A (Client) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The service givers are always punctual. The office is good at letting us know of any changes such as the person giving the care may be coming earlier or a change of carer on a particular shift. All carers are patient and helpful and very polite.

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Review from W R (Son of Client) published on 11 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-class care from the staff, carers and also first-class support from the staff at Barnet Home Carers.

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Review from R J (Daughter of Client) published on 10 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barnet care supports 2 members of my family both care teams are polite, supportive and always go beyond what is expective of them. The coordinator is the same, helpful and supportive.
Thank you so much for making things easier for us.

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Review from J M (Client) published on 28 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided to my wife. Very helpful and supportive for my wife's many needs.

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Review from Norman F (Client) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am looked after very well.

Reply from Donia Arnall, Head of Homecare at Barnet Home Carers

We are all very pleased that you feel we look after you well as we strive to provide the best care possible at all times.


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Review from B G (Husband of Client) published on 19 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All 4 carers are friendly and efficient.

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Review from M B (Wife of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had excellent service from Barnet Home Carers. The office staff have been wonderful - kind and sympathetic. They have always managed to provide carers when we need them, and they have tried to match carers with client as much as possible. My husband has Parkinson's and Barnet Home Care has become
an important part of our support network.

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Review from J M (Son of Client) published on 8 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Barnet Home Carers to provide a carer for my parents with dementia. They came to our home to meet my parents and after careful consideration, suggested a carer. That carer has been superb and has helped my parents with cooking, shopping, washing etc. The carer has been very proactive when
there have been any problems, as have Barnet Home Carers. Thoroughly recommended.

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Review from David P (Client) assisted by family/friend published on 4 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and carers provided have all been excellent. We would recommend Barnet Home Carers at any time. Thank you.

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Review from J P (Client) published on 3 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Going back some years to your care of my late husband, I have always found all your staff polite, respectful and very helpful now I am the client.

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Review from R O (Daughter of Client) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Barnet Home Carers have been looking after mum for several months. They give me the peace of mind to enable me to continue working part-time knowing she will be very well cared for in my absence. They are flexible, knowledgeable and well trained. My mother is partially sightly and has dementia and the
carers make sure she is stimulated and has fun. Most importantly, she loves them!

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Current Review Score: 9.4 (9.365)

Overview of Review Score

The Review Score of 9.4 (9.365) out of 10 for Barnet Home Carers is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.765 for Barnet Home Carers is calculated as follows: ( (26 Excellents x 5) + (8 Goods x 4) ) ÷ 34 Ratings = 4.765

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Barnet Home Carers is based on 6 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 = 4.6

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jul 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (3)

Donia

Donia Arnall

Job Title: Care Manager

Joined: 2001

Donia Arnall is the Care Manager. She started working as a carer for the organisation in 2001. In 2011 she became a care co-ordinator and then became Care Manager in 2014. Donia has a huge amount of experience knows the job from the bottom up. She brings all of that knowledge to our service every day. She is happy to work with the Team who are all long-standing members of staff who understand what is required to provide first-class care in the home. The Team is dedicated and committed to running the service, and they all still go out of the office and work closely with our service users and our care staff.


Geraldine

Geraldine Byrne

Job Title: Deputy Care Manager

Joined: 2008

Geraldine Byrne, our Deputy Care Manager started with us in 2008 as a Homecare Assistant, after being a Carer for her mother for many years. Moving on to care co-ordination and then to Deputy Manager of the service, Gerri brings a huge amount of experience and is responsible for much of the day to day running of the service.


Gloria

Gloria Addai

Job Title: Senior Care Co-ordinator

Joined: 2005

Gloria Addai is our Senior Care Co-ordinator and has been working with us since 2005 when she started as a Homecare Assistant. She has been in her role as Care Co-ordinator for the last 4 and a half years. Gloria is responsible for the smooth running and coordination of our Homecare Assistants and Service Users and for co-ordinating our training programme.


Frequently Asked Questions about Barnet Home Carers

What Type of Services does Barnet Home Carers offer?

Barnet Home Carers offers Home Care.

How many Carers does Barnet Home Carers employ?

Barnet Home Carers employs 55 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Barnet Home Carers to verify any information. View our terms and conditions. Barnet Home Carers has a Platinum Service – more info.