Agincare Bristol (Home Care & Live-in Care)

1st floor Satellite House, Satellite Business Park, 160 Blackswarth Road, Bristol BS5 8AU
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9.7 22 Reviews
  • Agincare Bristol (Home Care & Live-in Care), Bristol
Agincare UK Bristol is a provider of quality home care services in Crew's Hole, close to the heart of Bristol city itself. Care services enables clients to live independently within their own homes in Bristol and the South Gloucestershire area.

Person-centred care services are offered that include domiciliary and general home care, as well as more specialist services such palliative or complex care. Respite care is available for those that require a break.

Staff are selected that have the best possible care experience, and who are kind and compassionate.

The vetting process for candidates is very strict and any potential care staff are CRB and reference checked before selection. Staff will then undergo intensive training with an introductory three day course. Further training and ongoing support to all staff is also provided.

Staff treat clients with respect and dignity at all times.

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Care Provided by Agincare Bristol (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Victoria Duke (Manager)

Funding & Fees Guide for Agincare Bristol (Home Care & Live-in Care)

  • Prices

  • £12.68 - £26.30

Agincare Bristol (Home Care & Live-in Care) Reviews (22)

Total of 22, showing 1-20
9.7

Agincare Bristol (Home Care & Live-in Care) has a Review Score of 9.7 (9.690) out of 10, based on 22 reviews in the last 2 years. Over all time Agincare Bristol (Home Care & Live-in Care) has 22 reviews.

Overall Experience

  • 15
  • 5
  • 2
  • 0
  • 0

Date Published

22
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22
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Review from B R (Daughter of Client) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Recent receiver of support from Agincare - so far very impressed with the care provided to my mum. All the carers were very willing, attentive and proving very helpful. Communication channels seem good. We are all definitely feeling the benefit of Agincares input.

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Review from Becky R (Daughter of Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agincare began caring for my dad recently and his experience couldn't be more positive.
Each of the carers does the best job they can and has made him feel well looked after & cared for, he looks forward to the days he sees them.
Would highly recommend the company.

Reply from Craig Paget, Operations Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you for taking the time to provide feedback on our service. We appreciate that you have taken the time to let us know how our carers are doing and we are thrilled to know that your dad looks forward to his care visits. Thank you.


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Review from Kevin D (Client) published on 27 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I started using Agincare again after a break of a few years, my carer is very professional, and always has a warm smile, nothing is too much trouble for her, from helping me to shower to doing a few little domestic jobs and chatting. I look forward to her visits. I would recommend Agincare to anyone
struggling to cope alone.

Reply from Craig Paget, Operations Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you for taking the time to tell us about your experience of using our service. It is really helpful to get such positive feedback and we will ensure that the carer is informed of the compliment.


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Review from Carol M (Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I moved to Agincare from another home care provider and I'm so glad I did. The carers are friendly, efficient and professional. The most important thing that got me as someone with very limited energy is the consistency of personnel. I have been regularly seeing a small group of different carers with
1 main carer. I have also known well in advance who is coming and at what time.

Reply from Craig Paget, Operations Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you very much for taking the time to pass on your feedback about the service we provide to you. We are committed to providing great service to everyone and are pleased that you chose us. The office team are always happy to discuss any issues or changes in need so please do not hesitate to get in touch.


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Review from C D (Next of Kin) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agincare started caring for my dad recently and his quality of life has improved so much since then. The carers treat him with dignity and respect and are always willing to go the extra mile to provide him with the best care possible. He loves that he can have a chat and a laugh with them too as he
doesn't see many people much anymore. Overall great staff, and great care, would highly recommend it!

Reply from Craig Paget, Area Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you very much for taking the time to provide feedback on the service that we provide to your dad. It is always nice to hear that we have made such a positive difference.


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Review from D S (Daughter of Client) published on 14 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers who look after my dad have been excellent, and one of the carers is excellent. They look after my dad so well and always checking my mum is ok, also the supervisor, could not fault him. If I need anything he is always there to help, excellent care is provided by yourselves always.

Reply from Craig Paget, Operations Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you very much for taking the time to provide us with fantastic feedback. We will ensure that this is passed on to the care team and the supervisor. We are always happy to help and please remember to contact us if there is anything that we can do to help.


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Review from Dawn B (Niece of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can honestly recommend this care provider 100%, all carers treat my uncle with the dignity and respect that he deserves. I can't fault any of the carers, they have given my mum such excellent support, they are friendly and pleasant, my uncle seems very happy to see them. He's more settled now since
he has come home, I have worked in care myself for over thirty years so I am grateful to see such good, caring people. Once again, thank you for all your support to my uncle and my mum.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you for your feedback, this is wonderful to hear! It's been a pleasure supporting your uncle to be able to return to the comfort of his own home and be closer to his family. I will share this with our team now, thanks again for choosing Agincare.


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Review from Jade F (Client) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My carers who visit me are always very polite, make me feel comfortable, and always go above and beyond to help me.
The management are alway on the other side of the phone to help in any way they can too.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you for your lovely review, I will be sharing your feedback with the care team and office team. It's great to hear that you feel comfortable with the care team and that you can contact the office for any queries.


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Review from Kim E (Client) published on 23 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been with Agincare for just over three weeks, having had care visits from different agencies twice a day, for 30+ years. I can honestly say they are one of the best agencies I’ve ever had. Lovely friendly, carers, always arrive promptly and treat me with friendship, respect, consideration and
dignity. The care given is also excellent. The office staff is also very friendly and helpful; answering promptly if I have a query. (Something I’ve not seen in other agencies!). Extremely happy - thanks, guys!

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

Such a lovely read, thank you! I have relayed your feedback to the care and office team. It's great to hear that we have already assisted you in ways that other agencies haven't managed, and I hope that this continues during the length of your care package with us.


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Review from Douglas J (Husband of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers have all been friendly, cheerful, supportive and helpful, no complaints.
The only time we have been anxious is when a carer has been unavoidably delayed or has rung in sick and understandably her replacement has been late.
A phone call to the office has always been handled with courtesy
and understanding.
I do think a call from the office pre warning of a probable delay would help.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you for your wonderful feedback. We'll certainly try our best to work on informing you of any future delays to the schedule. Best wishes and thank you for choosing Agincare.


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Review from L H (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum receives care every week and the staff who come into our house are very friendly and professional at all times. Mum goes out every Friday with a particular member of staff and they go from shopping to doing activities, Mum enjoys this so much. We are so happy with the care that is provided and
can't thank the team enough for what they do.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you for your feedback - I know Mum's regular carer really enjoys the activities that they do each week, so it's great to hear that Mum enjoys it too. Thank you for being a part of the Agincare family.


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Review from Donna U (Daughter of Client) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Agincare has been providing care for my mother for over two years, and the service we’ve received has been excellent.
The care workers have become part of our family, and Mum has formed wonderful friendships with every one of them.
They understand her needs both mentally and physically and treat
her with such kindness and respect.
Her life is much more fulfilled with having her daily visits. We wouldn’t know what we’d do without our amazing care team from Agincare!

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

What a lovely read, thank you! I will pass your kind words on to our care team. Thank you for choosing Agincare to help keep Mum as independent as possible.


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Review from Ian M (Son of Client) published on 21 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been having the carers for the past 6 months. Very friendly and supportive/helpful team including the office. The only negative was the timekeeping, which wasn’t often but annoying. The office is very accommodating to last-minute requests.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you for your lovely feedback. It's good to hear that the office can accommodate last-minute requests, we will always try to make life easier where we can. Apologies for any timings that have been a little off here and there. Thank you for being a part of our family.


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Review from Kay S (Wife of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the carer who sits with my husband and happy with the service. He is always on time and very polite and makes sure my husband takes his medication at the right times. Family members are very happy with the care he gets on a Tuesday. Also, I'm very happy with the phone calls from
the service to make sure everything is going okay and if there is anything else they can help me with.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you for your kind words, we have passed your feedback on to your regular carer. Please feel free to contact us if you ever feel that you need any further assistance and we will try our best to support. Best wishes.


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Review from Greg J (Son of Client) published on 15 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers are fantastic and so is the service provided by Agincare. Everybody is so helpful, kind and considerate. I would highly recommend them to anybody needing care either for themselves, or family and friends.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

This is great to hear, thank you so much for sharing your thoughts on the care package you have in place.


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Review from Mark S (Son of Client) published on 5 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

All of Dad's care needs are met with great professionalism and most, if not all, staff are conscientious to what level of care he needs. In my opinion, they go above and beyond to ensure his care needs are provided. As well as being professional, there is an element of realism with the care team treating
Dad as a real human and not just as a client. Whenever I pop in to see Dad and the care team are there, they are always polite and are quick to point out any items which may need addressing such as toiletries, appliance maintenance and even shopping items. This not only facilitates Dad but also myself.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you for your kind words, we will definitely be sharing them with our team. Our carers enjoy supporting Dad and we, in the office, hope you're both keeping well!


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Review from Deborah G (Daughter of Client) published on 3 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We first contacted Agincare to support our mother at home in March 2023. The service provided by both the admin and care team has been exceptional. We have had to add additional days at short notice and occasionally cancel care due to hospital admissions, and there has never been an issue. We are very
grateful to all the staff we have had contact with for their professionalism and understanding.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

Many thanks for your feedback; we really appreciate you taking the time to share your experience with us. It's lovely to hear that you can feel free to amend the package as and when needed to suit mum's needs. Thank you for choosing Agincare to support you.


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Review from Joan C (Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My carer came at 10:45 am. I require help when I have a body wash. The carer washed my back and put deodorant on under my arms. I have limited movement in my right shoulder and arm after a bad fall thirteen years ago. My carer always makes sure all is well when they leave. I have been with Agincare
for over five years, find them the best agency I have been with to date. Efficient office staff and carers.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you so much for your feedback and for being part of the Agincare family for over five years - impressive! Your feedback is valued, and it's promising to hear that you are happy with your package of care.


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Review from S H (Aunt of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

We find the visits are at very irregular times and some days morning medication isn’t given until nearly lunchtime. Teatime visits are sometimes as early as 2.30.
Carers are very kind and helpful and staff in the office are always happy to assist with any queries.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you for your review, your feedback is valuable. I believe there has been a regular carer allocated since mid-October for morning visits, with a regular time however the office will be in contact to discuss any specific incidents in order for us to be able to make sure there are no further incidents of poor timing in the future. Thank you for choosing Agincare.


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Review from Sue I (Sister of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers who tend to my brother's needs (two of them who go frequently) are exceptional and go above and beyond. We have good communication with them and they are professional and very helpful.
I don't know all of them but the two I do know are very understanding of his individual needs.
I can’t
speak re. management as I mostly communicate through carers but whenever I have phoned the office they are polite and helpful.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

Many thanks for your feedback, it's nice to hear that yourself and your brother have built these relationships with the two regular care staff that visit him. Please feel free to contact the office whenever needed and we will be happy to assist with any queries or information.


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Current Review Score: 9.7 (9.690)

Overview of Review Score

The Review Score of 9.7 (9.690) out of 10 for Agincare Bristol (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 22 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.690 for Agincare Bristol (Home Care & Live-in Care) is calculated as follows: ( (96 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 129 Ratings = 4.69

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Bristol (Home Care & Live-in Care) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Vicky Duke

Job Title: Registered Manager

Joined: 2021

Vicky was promoted to Registered Manager for the Bristol branch in October 2021 and has worked in care for just over 10 years, continuously working for Agincare in different roles within the same branch in Bristol. Vicky started off as a care worker, then a Senior Care Worker, Field Care Coordinator, and Deputy Manager and has now progressed a Registered Manager.


During her time in the care sector, Vicky has gained many qualifications including Apprenticeships Level 2, 3 & 4 in Health and Social Care. Vicky is also trained in First Aid and Mental Health First Aid.


Outside of work, Vicky has a passion for photography which she has a degree.
Vicky also enjoys watching snooker, swimming and spending time with her partner, Scott and cat, Kiwi.


Frequently Asked Questions about Agincare Bristol (Home Care & Live-in Care)

What Type of Services does Agincare Bristol (Home Care & Live-in Care) offer?

Agincare Bristol (Home Care & Live-in Care) offers Home Care.

How many Carers does Agincare Bristol (Home Care & Live-in Care) employ?

Agincare Bristol (Home Care & Live-in Care) employs 40 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Bristol (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Bristol (Home Care & Live-in Care) has an Enhanced Service – more info.