Agincare Bristol (Home Care & Live-in Care)

1st floor Satellite House, Satellite Business Park, 160 Blackswarth Road, Bristol BS5 8AU
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9.7 23 Reviews
  • Agincare Bristol (Home Care & Live-in Care), Bristol
Agincare UK Bristol is a provider of quality home care services in Crew's Hole, close to the heart of Bristol city itself. Care services enables clients to live independently within their own homes in Bristol and the South Gloucestershire area.

Person-centred care services are offered that include domiciliary and general home care, as well as more specialist services such palliative or complex care. Respite care is available for those that require a break.

Staff are selected that have the best possible care experience, and who are kind and compassionate.

The vetting process for candidates is very strict and any potential care staff are CRB and reference checked before selection. Staff will then undergo intensive training with an introductory three day course. Further training and ongoing support to all staff is also provided.

Staff treat clients with respect and dignity at all times.

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Care Provided by Agincare Bristol (Home Care & Live-in Care)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments

Good to Know

  • Person in charge
  • Victoria Duke (Manager)

Funding & Fees Guide for Agincare Bristol (Home Care & Live-in Care)

  • Prices

  • £12.68 - £26.30

Agincare Bristol (Home Care & Live-in Care) Reviews (23)

Total of 23, showing 21-23
9.7

Agincare Bristol (Home Care & Live-in Care) has a Review Score of 9.7 (9.701) out of 10, based on 23 reviews in the last 2 years. Over all time Agincare Bristol (Home Care & Live-in Care) has 23 reviews.

Overall Experience

  • 16
  • 5
  • 2
  • 0
  • 0

Date Published

23
1
10
23
0

Review from Sue I (Sister of Client) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The carers who tend to my brother's needs (two of them who go frequently) are exceptional and go above and beyond. We have good communication with them and they are professional and very helpful.
I don't know all of them but the two I do know are very understanding of his individual needs.
I can’t
speak re. management as I mostly communicate through carers but whenever I have phoned the office they are polite and helpful.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

Many thanks for your feedback, it's nice to hear that yourself and your brother have built these relationships with the two regular care staff that visit him. Please feel free to contact the office whenever needed and we will be happy to assist with any queries or information.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Marlene S (Daughter of Client) published on 20 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and level of service provided by Agincare Bristol are outstanding. The daily carers are so good at their job, it gives the family complete confidence in our Mum's care and well-being. The carers treat Mum with such dignity and compassion. I would highly recommend Agincare.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

This is heart-warming to read. All of us at Agincare are so glad that we can improve Mum's quality of life in the areas in which she requires assistance. Mum's regular carers have built a great relationship with her. Thank you for your feedback.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Geraldine F (Client) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Overall the carers are kind and treat me with dignity and patience. However, due to staff shortages, rotas and times often change with no notification, I have to chase the office to see who is coming and when which can add extra stress to myself and the office.
My regular carers who know the routine
and treat me well have recently been changed and I rarely get to see them. The new carer is a welcome addition to the team and I enjoy her visits.

Reply from Victoria Duke, Registered Manager at Agincare Bristol (Home Care & Live-in Care)

Thank you for your review, your feedback is much appreciated. Apologies for any distress caused, we will set you up with an account so that you are able to view your schedule live. I believe you now have a regular carer whom you mentioned in your feedback and it's great to hear that you enjoy their visits. Thanks again for your feedback, we will use this to improve our service wherever possible.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.7 (9.701)

Overview of Review Score

The Review Score of 9.7 (9.701) out of 10 for Agincare Bristol (Home Care & Live-in Care) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 21 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.701 for Agincare Bristol (Home Care & Live-in Care) is calculated as follows: ( (101 Excellents x 5) + (26 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 134 Ratings = 4.701

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Agincare Bristol (Home Care & Live-in Care) is based on 21 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 Mar 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (1)

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Vicky Duke

Job Title: Registered Manager

Joined: 2021

Vicky was promoted to Registered Manager for the Bristol branch in October 2021 and has worked in care for just over 10 years, continuously working for Agincare in different roles within the same branch in Bristol. Vicky started off as a care worker, then a Senior Care Worker, Field Care Coordinator, and Deputy Manager and has now progressed a Registered Manager.


During her time in the care sector, Vicky has gained many qualifications including Apprenticeships Level 2, 3 & 4 in Health and Social Care. Vicky is also trained in First Aid and Mental Health First Aid.


Outside of work, Vicky has a passion for photography which she has a degree.
Vicky also enjoys watching snooker, swimming and spending time with her partner, Scott and cat, Kiwi.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Agincare Bristol (Home Care & Live-in Care) to verify any information. View our terms and conditions. Agincare Bristol (Home Care & Live-in Care) has an Enhanced Service – more info.