Advanced Care

11-13 Queen Victoria Road, Coventry CV1 3JS
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8.0 7 Reviews
  • Advanced Care, Coventry
As an industry-leading domiciliary care agency, Advanced Care has provided quality domiciliary care for the citizens of Coventry since it was established in 1999.

Advanced Care has a wealth of experience and insight into providing tailor-made support services for service users and their loved ones, using domiciliary care to provide the best possible support for service users.

Their ethos is the provision of person-centred home support, offering both dignity and respect for the service user whilst providing reassurance to family and friends that their loved one is safe, comfortable and receiving domiciliary care that meets their individual needs.

Advanced Care has a team of professional support workers who are comprehensively trained in providing quality support, enabling service users to remain living in their own homes.

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Care Provided by Advanced Care

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Companionship
  • Dementia
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Advanced Care
  • Person in charge
  • Louise Kemp (Manager)

Funding & Fees Guide for Advanced Care

  • Prices

  • £16.96 pro-rata

Advanced Care Reviews (7)

8.0

Advanced Care has a Review Score of 8.0 (8.000) out of 10, based on 1 reviews in the last 2 years. Over all time Advanced Care has 7 reviews.

Overall Experience

  • 6
  • 1
  • 0
  • 0
  • 0

Date Published

7
0
1
1
6

Review from Pat R (Client) published on 3 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are thrilled with the service from Advanced Care, looking after my husband daily. Each day there is a friendly and professional member of the Advanced Care team ready to help our needs and more. They always go above and beyond, exceeding our expectations with the service. They feel like an extension
of our family who live a distance away, so we rely on Advanced Care for our daily support.

Reply from Muhammad Damji, Director at Advanced Care

Thank you for your kind words! We are delighted to look after your husband and are always happy to help.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Penny S (Niece of Client) published on 22 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt was a private client for (I think) approximately 5 years and as her next of kin, I liaised with the carers on a regular basis.
Everyone was always most attentive to my aunt's needs and very helpful to me with any queries I might have. They went out of their way to not only provide the care
she needed but to support her with her emotional and mental needs too. Overall, exceptional service was always provided.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Edward B (Husband of Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife had 2 periods of care with Advanced Care, the first was given by a total of about 16 different girls, all of them were extremely good. The later period of care, up to her death, was mainly given by 2 girls, both of whom showed professionalism and compassion in their duties. I cannot fault the
carers or their organisation in any way.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Peter C (Son of Client) published on 11 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Advanced Care has been faultless in the initial assessment and subsequent support and care of my mother. I cannot praise them highly enough. Nothing appears to be too much trouble, and they go above and beyond their remit, for example voluntarily getting shopping for essential items that my mother ran
out of and facilitating delivery and storage of a large shopping order. They have approached my mother's condition (Alzheimer's) with great sensitivity, patience and kindness. I would have no hesitation in recommending Advanced Care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R L (Husband of Client) published on 16 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Always on time and very good with my wife. Made a very big difference.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christine P (Client) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with the care provided, they treat you with dignity and are very friendly towards your family members. I couldn't ask for better.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sarah C (Client) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.0 (8.000)

Overview of Review Score

The Review Score of 8.0 (8.000) out of 10 for Advanced Care is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.0 out of 5 from 1 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Advanced Care is calculated as follows: ( (6 Excellents x 5) ) ÷ 6 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Advanced Care is based on 1 Positive Reviews in the last 24 months and is calculated as follows: 3 = 3

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Jul 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (5)

Louise

Louise Kemp

Job Title: Proprietor

Joined: 1999

Louise started her career in care at Coventry City Council thirty years ago. She started by regularly visiting homes and providing assistance to service users as a Community Care Worker.


Whilst working out in the district, Louise completed her vocational, supervisory and management training and gained invaluable experience and a dedication to making the provision of home support a life-affirming experience for service users and realising the satisfaction of knowing she had made a positive difference to someone’s health and wellbeing.


The same work ethic is apparent today. Louise’s career with Coventry City Council progressed to various job roles at a managerial level. Louise left Coventry City Council after 13 years and pursued an entrepreneurial approach of owning her own care company.


Louise established Advanced Care in 1999. Over the past 17 years, Louise and the rest of the dedicated Advanced Care team have built on a foundation which has seen the business flourish. Advanced Care has been at the heart of the home support service industry in Coventry and has managed to build a valuable client base throughout the city.


Louise is based at Advanced Care’s city-centre office and makes all executive decisions but is still hands-on and with the support of her team, visits new service users to introduce herself explain the process of home support and complete assessment to minimise risks to the service user and community support workers ensuring the home support service is safe and meets the individual needs of the service.


Sue

Sue Brassington

Job Title: ADMINISTRATION MANAGER

Joined: 1999

Sue joined Advanced Care in 1999 and since then has provided support and assistance to our service users. Sue completed an NVQ 4 in management and oversees all aspects of the day to day administration of Advanced Care.


Zoe

Zoe Taylor

Job Title: ADMINISTRATION

Joined: 2002

Zoe has been with Advanced Care team for 18 years and in that time has become a valued member of the team. Zoe deals with general enquiries and is instrumental in coordinating staff’s weekly allocated work. Zoe’s IT knowledge has proved invaluable in daily administration tasks.


Evelyn

Evelyn Stanley

Job Title: ADMINISTRATION

Joined: 2010

Evelyn has brought a wide range of knowledge from Housing with Care having worked for Coventry City Council for 25 years. Eve is a respected member of Advanced Care dealing with customer enquiries.


Faye

Faye O'Donnell

Job Title: ADMINISTRATION

Joined: 2020

Faye is the newest member of the Advanced Care team. Supporting the administration team. Faye has a wealth of experience, client liaison, customer service and general clerical duties.


Frequently Asked Questions about Advanced Care

What Type of Services does Advanced Care offer?

Advanced Care offers Home Care.

How many Carers does Advanced Care employ?

Advanced Care employs 40 carers.

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