Beech Tree Total Care Thanet

Third Floor, Mill Lane House, Mill Lane Road, Margate CT9 1LB
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4 Reviews
  • Beech Tree Total Care Thanet, Margate
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Care Provided by Beech Tree Total Care Thanet

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Jo Cowell (Manager)

Funding & Fees Guide for Beech Tree Total Care Thanet

  • Prices

  • Starting from:
    £16.00 - ½ Hour rate
    £22.00 - ¾ Hour rate
    £26.00 - Hourly Rate (for 1+ hours)

  • Please contact the branch for more information
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Beech Tree Total Care Thanet Reviews (4)

Over all time Beech Tree Total Care Thanet has 4 reviews.

Overall Experience

  • 3
  • 0
  • 0
  • 1
  • 0

Date Published

4
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4

Review from Zoe (Daughter of Client) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All Seasons stepped in with 3 hours notice to care for my Dad, who was on end of life care, after he was badly let down by his previous care agency. The minute they walked in they took away all the stress our family was going through allowing us to spend quality time with our Dad over the last week
of his life. Within half an hour of them seeing him for the first time he was washed, changed and shaved beautifully, sadly something his previous agency hadn't managed in a year. All the carers were bright, cheery and friendly, nothing was too much trouble even offering to make me a sandwich. They went out of their way to support us at a difficult time. They always checked whether we needed anything else doing before leaving and kept to a regular time schedule. We are especially grateful to the Care Manager who spent hours in the kitchen typing up a new care plan as the previous agency left us with nothing. We can't put into words how thankful we are, just wish we'd met you sooner.

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Treated with Dignity

Value for Money

Review from Philip D (Partner of Client) published on 24 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to thank all season staff who have helped us.
The quality of care that you gave to my partner was outstanding! She couldn't wait for your visits (well more in the evenings lol). I wish you all the best in these difficult times.

Reply from Claudia Sykes, General Manager at Beech Tree Total Care Thanet

Thank you so much for the positive review.
We are so proud of all our care staff, for the amazing job they do, and thankful for all our clients who make All Seasons what it is.


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Review from Sean W (Son of Client) published on 5 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

We had this company for my mum. We had two main carers. One was superb and the other one was dreadful. Unhygienic, lazy, unfriendly, snappy. She was a genuine health hazard. If you are paying full cost for your care keep an eye open because they have a habit of leaving early. Every minute they leave
early costs you 40p. We are currently waiting for a refund of approx £150. If you get the bad carer we got then be prepared to go around after her and do the jobs she should have done. She will do whatever she can to avoid jobs so she can leave early. I had to complain about her so many times that in the end, rather than discipline the bad carer they just ditched us. Weak management.
If I was you I wouldn't risk it, look elsewhere.

Reply from Suzy Hollett, HR Business Partner at Beech Tree Total Care Thanet

Thank you for providing a detailed review of your concerns. We are sorry to hear that you were dissatisfied with the care that was provided, we are aware of concerns that were raised in regards to the above, in line with our complaint procedure. At All Seasons we pride ourselves on the quality of care that we provide, and as such, we would welcome the chance to discuss this with you in more detail.
We are available on info@allseasons.org.uk if you wish to discuss this matter further, and your request can be dealt with by the HR Business Partner in the first instance.


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Review from A O (Sister of Client) published on 17 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care and very helpful.

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Treated with Dignity

Value for Money

Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about Beech Tree Total Care Thanet

What Type of Services does Beech Tree Total Care Thanet offer?

Beech Tree Total Care Thanet offers Home Care.

How many Carers does Beech Tree Total Care Thanet employ?

Beech Tree Total Care Thanet employs 200 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Beech Tree Total Care Thanet to verify any information. View our terms and conditions. Beech Tree Total Care Thanet has a Basic Service – more info.