Charter Care - Caring for You

Planetary Business Centre, Planetary Business Park, Planetary Road, Willenhall WV13 3SW
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9.8 43 Reviews
  • Charter Care - Caring for You, Willenhall
Charter Care - Caring For You offers ultimate flexibility and an extensive range of services to suit the requirements for each and every individual client. The team aim to work collaboratively with clients to support their daily living to the highest standard, whilst prioritising their ultimate comfort and independence within their own home.

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Care Provided by Charter Care - Caring for You

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Charter Care (West Midlands) Ltd
  • Person in charge
  • Lisa Edwards (Care Manager)

Funding & Fees Guide for Charter Care - Caring for You

  • Prices

  • £22.00 per hour

  • same rates for bank holidays

Charter Care - Caring for You Reviews (43)

Total of 43, showing 1-20
9.8

Charter Care - Caring for You has a Review Score of 9.8 (9.754) out of 10, based on 41 reviews in the last 2 years. Over all time Charter Care - Caring for You has 43 reviews.

Overall Experience

  • 33
  • 8
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Date Published

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Review from Kevin M (Son of Client) published on 6 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charter Care have been looking after my mom's care needs in the home for over 12 months.
During this time, both the care staff and the management team could not have been more helpful and attentive to mom's needs.
They have been professional, supportive, flexible in their approach to mom's needs/circumstances
and supportive and helpful to us as a family.
They have been responsive to our requests as mom's needs have changed and always done their best to meet any additional needs as they materialised/altered.
Their care has provided us with peace of mind that mom was being look after with care, compassion and professionalism in her own home.
They have a difficult/challenging job and I can not recommend them highly enough.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot and helps us continue to improve and provide the best service possible.


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Review from D C (Husband of Client) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

My complaint is not about the carers, most of them are great, only a few let them down. My complaint is about management. I have complained about eight times in the last twelve months and never have I been contacted to sort it out. I phoned twice just before Christmas, once to say I was thinking of
canceling the contract and a week later I phoned again to say I was going to cancel the contract. All I got from the person in the office was, you are not satisfied with us then, so I left it for two weeks into the new year and still got no reply, so I did cancel the contract. Adult social services contacted me to say that Charter Care did not know about the cancellation, so this is the problem with management. No communication, hence only two stars because of bad management. This could have been avoided with one phone call as my wife was used to the two carers that came regular, as she has dementia, it is not certain that she will take to new carers. I feel let down by this company.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for your review, I'm sorry you feel let down with management, I believe the service your wife received was consistent with regular carers being sent and her needs being met. As you are aware carers are entitled to annual leave and days off so the same 2 carers cannot ever be guaranteed. I have checked our complaints register and cannot see a complaint was made. We would have welcomed you to use our complaints procedure that is kept in your home file. Again I am sorry you have felt the need to leave this review as I believe your wife was looked after well by all staff at Charter Care. Good Luck with your new agency.


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Review from Carol P (Daughter of Client) published on 17 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am pleased with the care provided for my mother. It ensures that her medication is taken at the correct time and meals are prepared for her. I have observed patience and kindness and it gives her human contact and opportunity to talk. Staff have contacted me if any worries or mom agitated. The team
have collected medicines and phoned the GP if they have concerns. It is helpful to be able to see notes from each visit and to be able to message the team with information or any concerns. The only other observation I would make is that on occasions the visits are shorter than the prescribed 30 mins but there may be reasons for this.

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Review from Philip C (Husband of Client) published on 12 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Initial visit to assess needs of my wife left us assured we had chosen the right care company. The carers we have had so far have been on time, they have been very caring and met my wife's needs. I would have no doubt recommending Charter Care.

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Review from Alison C (Daughter-in-law of Client) published on 25 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The carers from Charter Care were brilliant with my mother-in-law. Especially in her last months. They were patient, supportive, and always had a chat. They cared for her every need as if her own family. In my mother in laws words "they were sent by the angels".

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to write this lovely review.


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Review from C B (Client) assisted by family/friend published on 23 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very pleased with the care we receive.

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Review from A A (Client) assisted by family/friend published on 19 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The experience I have received from the care has been excellent in every way. The care, the support, and the dignity she shows is excellent.
Have excellent care from management.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to leave such a lovely review.


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Review from Els D (Daughter of Client) published on 11 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my bedridden mother is fantastic. The carers are respectful and make sure my mother is happy. Thank you to all of the kind and considerate carers who look after my mum, you make her difficult situation much, much better.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to leave such a lovely review, I'm glad Mother feels settled and you are happy with the care being received.


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Review from Lucy S (Granddaughter of Client) published on 21 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot rate your care group enough, they go above and beyond every visit. We are kept well informed all of the time. The review asked for a month but since you started caring for my nan in April, you've been amazing. I thank you all so very much from the bottom of my heart. My nan sees you all as
her family which is just so heartwarming.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to leave such a lovely review, I'm glad Nan feels settled and you are happy with the care being received.


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Review from P S (Friend of Client) published on 18 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Charter Care services for a few years and can honestly say they are one of the best caring services available in the Sandwell region. The staff are reliable treat their patience with care and go beyond their duty to ensure everything is ok and right for the person they are visiting.
I have also found the management approachable and good listeners.
I would have no reservations and highly recommend their services.
A very well done Charter Care, thanks a million for all your great care and attention, very much appreciated.
Best regards.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to write this lovely review. We are so glad you are happy with our services and the care team.


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Review from A H (Client) assisted by family/friend published on 13 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Carers are friendly and very caring. They do a very good job. They go above and beyond their duties. Excellent care compared to other agencies had previous.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to write this lovely review. We are so glad you are happy with our services and the care team.


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Review from Jeanette C (Wife of Client) published on 12 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been having a carer for just over a month now to help him to get dressed and washed in the morning and they have all been very kind and helpful each time. He generally has 3 carers coming in and he is getting along very well with them all but he does have difficulty with remembering their
names I must admit. Otherwise, I am very happy to see them it gives me a break even though it is sort of.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to write this lovely review. We are so glad that you are happy with our services and the care team.


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Review from G J (Daughter of Client) published on 31 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been with Charter Care for a few years now. The carers are excellent with my mom and her needs. My mom looks forward to the carers coming. All the ladies go above and beyond for her. We couldn't wish for a better care company.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to leave such a lovely review, I'm glad Mom feels settled and you are happy with the care being received.


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Review from Siobhan H (Great-Niece of Client) published on 29 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Every single carer the family have come into contact with has been beyond fantastic. Nothing has been too much trouble. They have cared for my auntie as If she was their own family member. I cannot recommend Charter Care enough. Thank you all for everything you have done for us.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to write this lovely review. We are so glad that you are happy with our services and the care team.


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Review from Alice S (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all around couldn't ask for better, I'm so pleased that I changed to Charter I can rest knowing my mom is in good hands. Staff are always on time dressed smart and clean and most of all have the time and patience for my mother who is showing signs of dementia and can be challenging.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for your review, I'm glad Mom feels settled and you are happy with the care being received. Take Care.


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Review from M N (Daughter of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The office is not consistent with call times high volume of different cares and no consistency. I know sometimes things have call times are all over the place almost all the carers are great but the odd ones do not follow the care plan not washing or creaming. I think new starters are not given enough
training and support.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

I am sorry to hear you feel this regarding your experience with Charter Care. This is not our usual service, and hope you understand that we will do everything we can to settle this for you, Please do not hesitate to call us at any time if you believe things are not going well and we can promptly resolve any issues you may have. I hope you see an improvement soon.


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Review from R C (Son of Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charter care provides a high standard of personal care for my mother, treating her as an individual and actively caring about her. I am very pleased with the care they provide. The staff understood my mother's individual needs and adapted the care provided to meet her needs.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for your review, We are happy things are working well with Mom's care package, she does have a fantastic group of carers visiting her.


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Review from Adele B (Power of Attorney of Client) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend and speak highly enough of the service provided by Charter Care.
We have been using their service for 18 months now and the outstanding care, compassion, respect and dignity shown is second to none.
The staff that work in the office are always approachable and deal with all manner
of requests, and queries I have made over time. I have only ever experienced polite, helpful and understanding staff who always listen and communicate effectively.
The carers too are truly wonderful, caring, compassionate, respectful, good communicators and have developed a fabulous trusting relationship with the client which is so reassuring and a great relief.
Nothing is too much trouble and we can’t thank them enough.
Keep up the fabulous work.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you for taking the time to review our service. We are extremely pleased to hear such positive feedback. We will be sure to pass all of your feedback over to our team.


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Review from Patricia B (Relative of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, easy to communicate with, my husband is very happy with them, and I am very happy for the respect and love that they show us, I like the consistency of staff assigned to my dear beloved husband, looking forward to seeing the same person, make him comfortable.
Thanks to managers and
staff.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your husband with a professional and friendly approach, and we appreciate you taking the time to leave us such a lovely review.


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Review from M D (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom has been receiving care from Charter Care since being discharged from hospital earlier in the year.
The care received from Charter has always been to a high standard and staff are always pleasant and knowledgeable and always have time to chat with Mom and reassure her at times when she has
been extremely anxious. They will also raise any concerns they have regarding Mom with myself.
Office staff have always been accommodating when I have called with any queries and I am happy with the care Mom is receiving.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your Mum with a professional and friendly approach, and we appreciate you taking the time to leave us such a lovely review.


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Charter Care - Caring for You is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Charter Care - Caring for You is calculated as follows: ( (189 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 236 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Charter Care - Caring for You is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (6)

Lisa

Lisa Edwards

Job Title: Registered Care Manager

Joined: 2007

Aimee

Aimee Skelding

Job Title: Deputy Manager

Joined: 2013

Denise

Denise Fewtrell

Job Title: Team Leader (Walsall)

Joined: 2003

Julie

Julie Guest

Job Title: Care Coordinator (Sandwell)

Joined: 2011

Zoe

Zoe Dean

Job Title: Field Coordinator

Joined: 2015

Hayley

Hayley Ogborne

Job Title: Quality Assurance Officer

Joined: 2023

Frequently Asked Questions about Charter Care - Caring for You

What Type of Services does Charter Care - Caring for You offer?

Charter Care - Caring for You offers Home Care.

How many Carers does Charter Care - Caring for You employ?

Charter Care - Caring for You employs 130 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Charter Care - Caring for You to verify any information. View our terms and conditions. Charter Care - Caring for You has an Enhanced Service – more info.