Charter Care - Caring for You

Planetary Business Centre, Planetary Business Park, Planetary Road, Willenhall WV13 3SW
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9.8 43 Reviews
  • Charter Care - Caring for You, Willenhall
Charter Care - Caring For You offers ultimate flexibility and an extensive range of services to suit the requirements for each and every individual client. The team aim to work collaboratively with clients to support their daily living to the highest standard, whilst prioritising their ultimate comfort and independence within their own home.

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Care Provided by Charter Care - Caring for You

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Charter Care (West Midlands) Ltd
  • Person in charge
  • Lisa Edwards (Care Manager)

Funding & Fees Guide for Charter Care - Caring for You

  • Prices

  • £22.00 per hour

  • same rates for bank holidays

Charter Care - Caring for You Reviews (43)

Total of 43, showing 21-40
9.8

Charter Care - Caring for You has a Review Score of 9.8 (9.754) out of 10, based on 41 reviews in the last 2 years. Over all time Charter Care - Caring for You has 43 reviews.

Overall Experience

  • 33
  • 8
  • 1
  • 1
  • 0

Date Published

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Review from Gary H (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are top class nothing is too much trouble for them. They inform us if there is anything needed, message or call us with any concerns. I have and would recommend them at all times. They treat my mother with care and dignity at all times.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your Mum with a professional and friendly approach, and we appreciate you taking the time to leave us such a lovely review.


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Review from Ann W (Niece of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I requested an early call, as I had to take my aunt to an appointment. The carer was there and had my aunt ready in plenty of time, without any rushing. Great. Also, she had a problem with her foot. Because the care was appropriate and done well she has been signed off by the hospital, with the advice
to continue with the care she is receiving. Thank you carers for doing such a good job.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your Aunt with a professional and friendly approach, and we appreciate you taking the time to leave us such a lovely review


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Review from Barry T (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother received from the provider has been very good always attentive, friendly, and very empathetic towards my mother.
All the staff is great and we would be lost without them.
Always on time never let us down.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your mom with a professional and friendly approach, and we appreciate you taking the time to leave us such a lovely review.


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Review from Marcelle H (Sister of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided by the carers is brilliant. They are caring and talking to my sister makes her laugh, she enjoys that. They are a pleasure to have in the house, and the office staff are really good too. If I ring they are always a pleasure to talk too polite, can't do enough for you.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your sister with a professional and friendly approach, and we appreciate you taking the time to leave us such a lovely review.


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Review from Julie M (Daughter of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charter Care offers a fantastic service. My dad has had carers since roughly 2003. They aren't just carers to him they are his family too. Nothing is too much trouble and they go over and beyond to help my dad (who can at times be a little challenging) to give him the care he needs and deserves.
Dad's
health has deteriorated this past year and his needs have become more challenging, but the care he receives continues to be up there. Dad's 3 main carers give me the reassurance I need knowing Dad is well looked after. They are always a phone call away with any concerns they have.
If I've had to call the office or out-of-hours number, my questions and concerns have always been addressed in a caring and professional manner.
I honestly don't know what I'd do without Charter Care, I only know my dad wouldn't be able to stay in the comfort of his bungalow.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your Dad with a professional and friendly approach, and we appreciate you taking the time to leave us such a lovely review.


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Review from Stuart E (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since moving across to charter care, my mom seems so much more content with her care, they are always asking if there is anything they can do to help me out as mom's carer, genuinely seem sincere. I appreciate everything they do for Mom, as it allows me to carry on working full-time.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your mom with a professional and friendly approach, and we appreciate you taking the time to leave us such a lovely review.


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Review from Anthony H (Son of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother gets very very good good care from all of her carers. They are very caring and provide a high level of personal attention to detail. My mother can be very demanding at times. The carers always go the extra mile for my mom.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your Mum with a professional and friendly approach, and we appreciate you taking the time to leave us such a lovely review.


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Review from Nigel P (Friend of Client) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It would be impossible to put into words how much of a difference it has made to my friend since you took over his care plan. I have only praise for your staff and managers. My friend was really struggling with his mental health your staff and management have helped him with that. His personal hygiene
is now up to scratch thank you.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your friend with a professional and friendly approach. We are so pleased, with the difference we have made! we appreciate you taking the time to leave us such a lovely review.


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Review from R J (Wife of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service my hubby has from Charter Care is spot on. The ladies are very respectful of our home and of my husband’s dignity. He finds them very friendly and I can often hear them having a laugh with him.
If my hubby didn’t have these lovely ladies to help me take care of him I don’t think I would
be able to look after him at home but as it stands now it’s working well for us all.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your husband with a professional and friendly approach, we appreciate you taking the time to leave us such a lovely review


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Review from David J (Son of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The only way I can describe the care provided by the Complete Care Company is excellent. It has never fluctuated from top level of service over the months that my mother has been their client. The home visits are part of the day my mother enjoys with the carers engaging in warm and friendly conversation
as well as attending to her requirements. The carers are also alert to what might be an issue and have taken the initiative when necessary to alert the medical services e.g GP or ambulance. In my direct dealings with the company I have found the staff to be knowledgable and friendly. No matter what my request they always reply positively and are happy to go that "extra mile".

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your mum with a professional and friendly approach, we appreciate you taking the time to leave us such a lovely review.


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Review from Rachel D (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has had the staff from Charter Care looking after him since 2021.
All the Carers are friendly and professional and always look after dad's needs. They ensure everything is done and Dad is left safe before leaving. Nothing is too much trouble for them. The one thing I do like is that the staff
also engage with the family members and get to know them.
If there have been any changes to Dad's care i.e. we need to add extra care visits or cancel any, The office staff are also very friendly and happy to help the best they can.
Overall a great care company to have and I would highly recommend it. I feel reassured knowing that my dad is in safe hands.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your dad with a professional and friendly approach, we appreciate you taking the time to leave us such a lovely review.


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Review from Alison H (Daughter of Client) published on 2 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charter Care have looked after Mom for several years, sometimes dealing with some very challenging situations.
We have always received a professional, caring and supportive service from most of the carers. They are fabulous! We have a great rapport with Mom's regular carers and we know that they always
do their utmost to respect and care for her. We feel completely confident in their service to Mom and without them she would undoubtedly be in a home.

Reply from Lisa Edwards, Registered Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your mom with a professional and friendly approach, we appreciate you taking the time to leave us such a lovely review.


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Review from Richard C (Son of Client) published on 28 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charter Care is fantastic the level of care is personal not just a client.
Very friendly and polite, they look after my Mom and I have nothing but praise for the carers.
I have phoned their manager praising the care for the job they do, they all go above and beyond and show nothing but excellent,
professional service.
I recommend charter care to anyone who needs their service.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Thank you for the feedback. We value the positive review and are happy to hear you are pleased with the care and support we are providing your Mother. We are committed to working with clients and their families to provide the best care possible to our clients.


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Review from Julie B (Daughter of Client) published on 6 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Charter Care have been attending to my mom's care needs since October 2023. When we commenced the contract, the new manager assured us she would be there should we need support/to address any issues and she has been true to her word. We did have some initial teething problems which the manager and her
team ironed out but now I can honestly say the ladies who attend are lovely, they are attentive, will contact us if there is an issue, dispense Mom's meds and help prep food, do washing etc. l can cancel calls easily if I decide spontaneously to take Mom out, communication is good and carers on the end of the line are always friendly. A good routine is now in place and the carers I have met face to face have been easy to talk with and pleasant. Overall to date a good experience.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your mum with a professional and friendly approach, we appreciate you taking the time to leave us such a lovely review.


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Review from A J (Daughter of Client) published on 1 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall we've had a good service, requested the same carer and this was very kindly done, never had any problems if we've needed to change/cancel the day of service. Everything that we need doing is always done, the only thing I would say is if the carer is running late a phone call should be made so
the client is aware and not sitting waiting.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Thank you so much for your kind words, we are so happy that our carers are supporting you and your mum with a professional and friendly approach, we appreciate you taking the time to leave us such a lovely review.


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Review from Margaret F (Daughter of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, who is 96 and still lives in her own home, is receiving fantastic care. Although carers may not arrive at exactly the same time as informed, they have never let her down. One carer in particular goes that extra mile. This carer recently phoned for an ambulance for my mother and waited with
her until the ambulance arrived, which was greatly appreciated by the family. Occasionally I have had to rearrange days for visits at the last minute. Your staff have always been courteous and have never failed to meet our requirements. I would recommend your company to anyone.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Thank you for taking the time to complete this wonderful review, I will pass on your lovely words to the care team.


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Review from Julie H (Mother of Client) published on 25 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Carer looks after my son fantastically, goes above and beyond for him, always on time, does extras such as cleaning, changing bed etc., as well as showering and washing hair and shaving, if care needs to change time, can't get in, always ring me.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Thank you for this wonderful review. I will ensure your kind words are passed on to the team. We will always help and change the level of support as care plan needs change, once again, thank you for your kind words.


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Review from Andrew B (Son of Client) published on 26 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Great team of carers who are so professional. If you have cause to be supported by two carers in particular you have struck oil. Two ladies who take caring to a different level by going the extra mile for their clients.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Hi Andrew, thank you for taking the time to leave your thoughts. We value your feedback and will share this with the team. Best wishes.


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Review from G H (Daughter of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I've been with Charter Care for nearly two years. The carers are really good with Mom, they are always pleasant and have a good chat as she has Alzheimer's. They always look smart. Nothing's too much trouble when you ask them to do anything. Staff are really helpful when you ring the office.

Reply from Leo Hardy, Manager at Charter Care - Caring for You

Thank you for your review. I am Glad you are happy with the care your mom receives.


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Review from M D (Grandson of Client) published on 26 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff treat my nan very well, all care needs are met and the carers stay and chat, leaving extra drinks as my nan doesn't always remember to make drinks when carers are not there. The staff speak with respect and listen to my nan's extra needs, like can you bring me the newspaper in the morning.
We have cameras to keep an eye on Nan which gives us extra peace of mind if Nan has a fall if no one is there. Would highly recommend.

Reply from Leo Hardy, Manager at Charter Care - Caring for You

Thank you for your five-star review, I'm glad you are happy with our service.


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Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Charter Care - Caring for You is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Charter Care - Caring for You is calculated as follows: ( (189 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 236 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Charter Care - Caring for You is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (6)

Lisa

Lisa Edwards

Job Title: Registered Care Manager

Joined: 2007

Aimee

Aimee Skelding

Job Title: Deputy Manager

Joined: 2013

Denise

Denise Fewtrell

Job Title: Team Leader (Walsall)

Joined: 2003

Julie

Julie Guest

Job Title: Care Coordinator (Sandwell)

Joined: 2011

Zoe

Zoe Dean

Job Title: Field Coordinator

Joined: 2015

Hayley

Hayley Ogborne

Job Title: Quality Assurance Officer

Joined: 2023

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