Charter Care - Caring for You

Planetary Business Centre, Planetary Business Park, Planetary Road, Willenhall WV13 3SW
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9.8 43 Reviews
  • Charter Care - Caring for You, Willenhall
Charter Care - Caring For You offers ultimate flexibility and an extensive range of services to suit the requirements for each and every individual client. The team aim to work collaboratively with clients to support their daily living to the highest standard, whilst prioritising their ultimate comfort and independence within their own home.

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Care Provided by Charter Care - Caring for You

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Charter Care (West Midlands) Ltd
  • Person in charge
  • Lisa Edwards (Care Manager)

Funding & Fees Guide for Charter Care - Caring for You

  • Prices

  • £22.00 per hour

  • same rates for bank holidays

Charter Care - Caring for You Reviews (43)

Total of 43, showing 41-43
9.8

Charter Care - Caring for You has a Review Score of 9.8 (9.754) out of 10, based on 41 reviews in the last 2 years. Over all time Charter Care - Caring for You has 43 reviews.

Overall Experience

  • 33
  • 8
  • 1
  • 1
  • 0

Date Published

43
3
33
41
2

Review from Georgina R (Niece of Client) published on 14 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall service provided was of a very good standard, generally found the majority of the carers got on well with the client. Always kept informed of any issues that arose. Would be happy to recommend this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Michelle T (Daughter of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with the outstanding care from Charter Care. The carers are professional, kind, empathic, caring and totally responsive to my father's needs.
They not only care for him but also listen and talk to him and treat him as an individual.
If I leave a note asking for something to be done
it is actioned and with efficiency and care.
If we telephone the office the staff there are also responsive, caring and extremely helpful.
We would be lost without them. They are here for all of us and we feel Dad is in safe and caring hands.
Many thanks for the excellent care.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Hi Michelle,
Thank you for your kind words. We are happy that the service meets your expectations and will continue to provide the best service possible.


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Management

Treated with Dignity

Value for Money

Review from L H (Daughter of Client) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Charter Care have been visiting my mom four times a day for approximately four months now and the care provided is amazing. Nothing is too much trouble and they really do care. The carers are all friendly and I feel very comfortable that they are supporting my mom on a daily basis with everything she
needs. They stay the full allocated time, even if it's just to chat if Mom doesn't need anything else which is really important to me. Thank you. I would highly recommend them.

Reply from Lisa Edwards, Manager at Charter Care - Caring for You

Thank you for your kind review. We are happy you are satisfied with the service we provide.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.8 (9.754)

Overview of Review Score

The Review Score of 9.8 (9.754) out of 10 for Charter Care - Caring for You is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 39 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.754 for Charter Care - Caring for You is calculated as follows: ( (189 Excellents x 5) + (40 Goods x 4) + (4 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 236 Ratings = 4.754

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Charter Care - Caring for You is based on 39 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (6)

Lisa

Lisa Edwards

Job Title: Registered Care Manager

Joined: 2007

Aimee

Aimee Skelding

Job Title: Deputy Manager

Joined: 2013

Denise

Denise Fewtrell

Job Title: Team Leader (Walsall)

Joined: 2003

Julie

Julie Guest

Job Title: Care Coordinator (Sandwell)

Joined: 2011

Zoe

Zoe Dean

Job Title: Field Coordinator

Joined: 2015

Hayley

Hayley Ogborne

Job Title: Quality Assurance Officer

Joined: 2023

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