What Type of Services does Home Instead (Cannock) offer?

Home Instead (Cannock) offers Home Care.

How many Carers does Home Instead (Cannock) employ?

Home Instead (Cannock) employs 35 carers.

Home Instead (Cannock), Suite 2, Bermar House, Rumer Hill Business Estate, Rumer Hill Road, Cannock, Staffordshire WS11 0ET

Review from W B (Wife of Client) published on 30 September 2024
Submitted via Website • Report

Overall Experience

On recommendation from our daughter-in-law whose mother had care from Home Instead in another email, we contacted Home Instead in Cannock as my husband has dementia. Although the care he requires at the moment is minimal we thought it would be a good idea for him to get to know the person/people who

will be helping him in the time to come. We have found the assistance and support we have received in the past six weeks a great help to both of us and also providing much reassurance for the future. Admin staff have been efficient, helpful and again reassuring in every way. Our care professional is very friendly, reliable, ready to help in any way and altogether a lovely lady. We look forward to her visits.
We would not hesitate to recommend Home Instead to anyone looking for care for a loved one.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you, we look forward to developing our relationship with you both.

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Review from Peter M (Son of Client) published on 16 September 2024
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Overall Experience

We selected Home Instead on the recommendation of a neighbour around three months ago. During the last months, my parent's care requirements have changed considerably and have also included night-time attendance. The quality of care provided has been excellent throughout and I don't know what we would

have done without the flexibility and understanding of all Home Instead carers. In particular, I would like to thank Kemal for going the extra mile and always being there to offer support. I would have no hesitation in recommending Home Instead to anyone seeking caring assistance.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you very much. We have been only too happy to help with changing circumstances and one staff member in particular is such an asset to us. I will share your review with him and the rest of the team. Best wishes Peta

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Review from K L (Daughter of Client) published on 3 May 2024
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Overall Experience

We have been using Home Instead Cannock for 8 months now for a daily visit to my elderly parents. The quality of service and care has been brilliant. From the first time they set foot inside my parents’ home, they were polite, friendly and caring. The service works hard to provide regular carers who

have got to know my parents well, and they are diligent in their duties. My parents enjoy the company and the peace of mind that comes with these regular visits. As their daughter, I like looking at the app to see how the daily visit has gone, and have found Home Instead easy to communicate with, on the whole. When there has been a delay or small issue, this has been quickly resolved by the team.
I wholeheartedly recommend their service.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you so much. We really appreciate your feedback and will pass on your lovely comments to the team. I'm so glad you are happy with the service provided by our team.

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Review from Denise P (Daughter of Client) published on 1 May 2024
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Overall Experience

Home Instead have been with our family, providing care for Mum for 15 months.
The standard of care that they provide is second to none. The small team of care professionals that look after her know her inside out, when she is anxious or worried, her funny little habits and exactly how she likes her

hot chocolate and toast they really have become part of her family, providing care and support with dignity, professionalism and kindness.
From her small team of care professionals to the office support staff, they really are the 'A Team'!

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you so much for your kind review, we agree, they really are the A team. Will pass on your lovely comments. Peta

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Review from N B (Daughter of Client) published on 1 May 2024
Submitted via Website • Report

Overall Experience

We have used Home Instead daily for the personal care of our mother for over 10 years, originally for her disability but now alongside her dementia.
The care Mum receives is highly professional. All the caregivers are kind, friendly, patient and reliable. Reviews and updates regarding her care are

regular, ensuring continuity.
Finding a care company that you can trust can be daunting. We can highly recommend Home Instead!

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you very much for your very kind words. I will pass this on to the team who love hearing they are appreciated.

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Review from E O (Daughter of Client) published on 1 May 2024
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Overall Experience

We have found Home Instead to be very approachable and reliable since commissioning care support for our mother.
Once the service was set up we have modified the care plan at times as needs have changed and the team have always responded immediately. We have experienced flexibility to help with cover

for family holidays.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you very much for your comments. We will pass on to the team, Peta.

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Review from Rona J (Daughter of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience

I am so pleased with the care that my mom gets from Home Instead Cannock. In the beginning, Mom was very reluctant to have anyone in her home to assist her. Now she often will wait at the window for them to arrive. I feel totally comfortable and able to relax knowing mom has someone attend her home,

who she likes, feels safe with and genuinely cares for her but most importantly she is always laughing and telling me what a great time she has had.
All the members of staff are great, the office staff are very accommodating with changes that I regularly make and communication is 5 star. There have been lots of little things that have done by various members of the team that have proved I made the right choice and would definitely recommend.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you so much for your lovely response, we will pass it on to all the team who visit your mom.

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Review from D H (Wife of Client) published on 30 April 2024
Submitted via Website • Report

Overall Experience

Due to my own worsening mobility, I was finding it difficult to manage my husband's personal care. When I saw an advert for Home Instead I thought it sounded different from other companies. My husband was very reluctant that anyone other than myself should carry out his personal care but after the first

week, he not only accepted it was necessary but was happy with the care. Since then we have been introduced to 3 or 4 regular carers who are all friendly, caring and professional. My husband now looks forward to their visits, not only for their care but for their companionship too. I appreciate the regular and punctual calls so I know exactly what time they will arrive. The office staff are also friendly and efficient and keep me informed if a carer maybe even a few minutes late. Extra calls have been provided if I’ve requested to. My husband and I are very happy with the service and fully recommend Home Instead.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you so much for your lovely review, we will pass this on to the team who visit who will be so pleased they are appreciated in this way.

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Review from I F (Son of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience

Really pleased with the level of care that Mom gets from her Home Instead carers. Mom enjoys her visits and the carers are very responsive to her needs. Any issues are flagged immediately and the visit updates via the app are very helpful and reassuring. Fantastic customer service, hugely flexible and

a company that cares. Couldn’t recommend highly enough.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you so much for your lovely review of our service. I will pass this on to our team who are always delighted when they are recognised for their hard work, compassion and kindness. Peta

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Review from Sue M (Daughter of Client) published on 23 April 2024
Submitted via Website • Report

Overall Experience

I am extremely pleased with the exceptional service provided by Home Instead (Cannock). They have set an exemplary standard for all care providers.
Initially, my parents were hesitant to receive help from carers for my 89-year-old mother, but now they eagerly await their visits. Both my parents feel

comfortable and relaxed when the carers are in their home. The carers are always cheerful and brighten up their day.
The office staff are accommodating and pleasant, and communication is excellent.
Everyone at this company does their absolute best for their clients and their families. I would highly recommend them to anyone who is looking for assistance for their loved ones.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you so much for your lovely review, such lovely words. We are very proud of our team and your words will mean the world to them.

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Review from Alison G (Daughter of Client) published on 17 April 2024
Submitted via Website • Report

Overall Experience

My sister and I would like to thank the lovely group of ladies who care for Mom. They are all amazing patient and so professional. we would like to welcome Julie Grant to Mom's team, this lady has fitted in so well and added lots of laughter care and kindness into our parent's home. As someone new to

care she has taken to it so well, making Mom feel safe and always going the extra mile. The whole team are incredible and allows us to rest easy knowing our parents are in safe hands.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you so much, your mum is a gem and we are lucky to have her! We will pass on your lovely comments to her.

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Review from H G (Daughter of Client) published on 12 March 2024
Submitted via Website • Report

Overall Experience

Yet another example of amazing care professionals at Home Instead Cannock. My mother has not been feeling well this week. The care professional who has visited her each day has been just wonderful in adapting the routine to ensure my mother has everything she needs. All done with such kindness and care.

We are so grateful for the amazing work these professionals do. So lucky to have Home Instead, Cannock. Thank you so much to the special professionals who visit and everyone behind the scenes.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thanks so much, hope mum is better. sending her all the best from all of us.

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Review from Shelagh P (Daughter of Client) published on 1 March 2024
Submitted via Website • Report

Overall Experience

After much discussion between Mom and the family, we took the advice of a neighbour who uses you and we haven't looked back since. The care and companionship given to mom are excellent by everyone who visits her. We, as a family, can relax knowing she is happy and being looked after.
Thank you.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you, Shelagh, for your very lovely words, I will pass this on to the team who look after Mom.

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Review from Susan T (Daughter of Client) published on 15 January 2024
Submitted via Website • Report

Overall Experience

Home Instead gave my mom 6 months of amazing care. The whole operation from the initial contact to the admin office was professional and friendly. The carers themselves were amazing and provided an outstanding service. Highly recommended,

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you so much. We love having feedback from families and will pass it on to the team. Best wishes for the future.

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Review from Tim F (Son of Client) published on 21 September 2023
Submitted via Website • Report

Overall Experience

I cannot fault the care that the team provided to my dad over the last 3 years. They went above and beyond, you could tell they really cared about Dad and that this was far more than simply a job. They kept me fully informed of any issues and helped my dad stay at home for as long as possible. A lovely

team of carers. Thank you.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Hi,
Thank you for your comments, these are so appreciated. Will pass them on to the team and some of the team will be with next week. All the best and thank you for your support.
The owner and team

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Review from Alvin W (Son of Client) published on 7 September 2023
Submitted via Website • Report

Overall Experience

Very helpful at the outset when we were concerned about obtaining the best care for my father. Addressed all my concerns and left me confident that they could provide the service we needed. This confidence was not misplaced. All the care staff were kind, helpful, entered into in friendly banter with

my dad... very important to him and he looked forward to their visits.
Overall Dad was pleased and we were pleased. Highly recommended.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you so much for your review, I will pass this on to the team. They were very fond of your dad. All the best, all the team

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Review from L J (Daughter-in-law of Client) published on 4 September 2023
Submitted via Website • Report

Overall Experience

This is an exceptional company. They are always professional and helpful. Recently they very quickly increased the care after my relative broke her arm. They pulled out all the stops to help keep her supported at home. We were struggling and they definitely came to our rescue. My relative feels like

the carers are her friends and they always have time for her. Nothing is too much trouble. Can’t praise them highly enough. Definitely five stars and more. A big thank you!

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Wow! Thank you, we couldn't ask for better praise. I will pass on your comments to the team. Thank you so much. Comments like this mean the world to us!

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Review from Steve B (Son of Client) published on 15 August 2023
Submitted via Website • Report

Overall Experience

Helped me and my family during a difficult time. Prompt response when required, from very efficient and caring staff. Big thank you to four members of staff in particular. Could not have done it without you.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you for your very kind review, I will pass this on to the team. I hope the family are well.

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Review from Nicola D (Great-Niece of Client) published on 10 August 2023
Submitted via Website • Report

Overall Experience

I engaged Home Instead to provide support for my 99-year-old great aunt who had been extremely resistant to the idea. After a great deal of research and copious amounts of CQC reports, it was clear that Home Instead stood head and shoulders above the rest.
Home Instead has not disappointed. The care

professionals quickly endeared themselves to my aunt, consistently showing the utmost kindness and caring. After just a few weeks her health improved dramatically with good nutrition and hydration. Such is the improvement in her life that she now frequently thanks me for convincing her to bring in the “A-Team”!
For my part, in my experience, first-class support and high standards for the elderly and vulnerable start with the top management of any company which offers this service and the standards and goals of the management in this Company are outstanding. The office staff are friendly, professional and quick to respond. It has been a total joy to see the sparkle return to her eyes!

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you so much for your lovely review. Your aunt is such a delight and the team will be very pleased to hear that their care is appreciated so much. I will pass on this review to all of them. Thank you again for taking the time to write this. It really helps other families to make the choice between companies when they are searching for good care for a loved one.

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Review from Vikki W (Granddaughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience

Every day I am grateful to have come across Home Instead. From the minute I contacted them the entire team has been an absolute joy to work with. Professional, caring, understanding and compassionate - there's nothing I can fault with this wonderful team. My nan absolutely adores her carer. They have

such a wonderful bond and for that I am eternally grateful. Her carer is not only a wonderful companion but also goes above and beyond to help my nan in so many ways. Exceptional service all around - thank you so much ladies! We appreciate you so much.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you so much Vikki. The team will really appreciate this. I will pass it on - we do have a lovely team.

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