Home Instead (Cannock)

Suite 2, Bermar House, Rumer Hill Business Estate, Rumer Hill Road, Cannock WS11 0ET
Submit a Review
10 56 Reviews
  • Home Instead (Cannock), Cannock
Home Instead (Cannock) helps older and vulnerable adults to remain in the comfort of their own homes, empowering people through both physical and mental health related needs, including dementia.

The aim of the care professionals is to build a strong and positive relationship with clients, ensuring continuity of care and companionship while taking a person-centred approach to daily care needs.

Family members finding it difficult to cope gain valuable respite through Home Instead.

Show Home Instead (Cannock) on the Map

Care Provided by Home Instead (Cannock)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Peta Mandleberg (Owner)

Funding & Fees Guide for Home Instead (Cannock)

  • Prices

  • Starting from £31.95 per hour

  • Our fees are a minimum of 1 hour duration and we have a minimum of 4 hours of care and companionship per week to maintain a high level of relationship between client and Care Professional

Home Instead (Cannock) Reviews (56)

Total of 56, showing 21-40
10

Home Instead (Cannock) has a Review Score of 10 (9.950) out of 10, based on 20 reviews in the last 2 years. Over all time Home Instead (Cannock) has 56 reviews.

Overall Experience

  • 53
  • 3
  • 0
  • 0
  • 0

Date Published

56
0
11
20
36

Review from Lorraine S (Daughter-in-law of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On contacting Home-instead Cannock from start to finish their service and more particularly care and understanding of our needs was just amazing, they gave us as a family, peace of mind taking great care of our mum/mother-in-law/grandmother so very well going that extra mile to find out things about
her to make visits that more personal
Cannot thank you all enough amazing.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you, Lorraine. Reviews like this mean the world to our team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Matthew S (Son of Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We only started to use the services of Home Instead in the last couple of weeks to provide a companionship carer to my mom.
I went to see Mom at the start of this week and met two of the carers on different days. I am very happy (as is my mom) with them both - very lovely ladies and good company for
Mom. Very impressed with them both as they are good storytellers and show caring empathy.

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you Matthew for your thoughtful review. Your comments are helpful for the team


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Barbara C (Client) published on 11 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I fell and broke a bone in my pelvis and needed help to have a shower and wash my hair. The carers came three times a week, they were very helpful and caring. I do not know what I would have done without them for six months. Wonderful service. Everyone was excellent, thank you all.

Reply from Dawn Roberts, Recruiter at Home Instead (Cannock)

Thank you so much for your kind words. So glad that we were able to help you with your recovery. It is fantastic for the team to hear the difference that they make to people's quality of life


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela J (Daughter of Client) published on 13 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I needed a carer for my Mom and had no idea where to start as heard so many stories about care agencies. Someone told me to look into Home Instead and I never looked back.
From my initial inquiry, the assessment was arranged very quickly and care started the same week. I felt listened to and all my
requests were met within daily schedule which carers ticked when tasks completed.
My mom was introduced to all the carers who were to care for her. The amount of carers were limited which provided continuity in care for my mom.
Carers always attended and left at agreed times.
Fees are more than some agencies but money well spent.
Notes of the visit were available to view on app straight after the visit which I found very reassuring knowing my mom had been cared for and what had occurred.
Would definitely recommend .

Reply from Peta Mandleberg, Owner at Home Instead (Cannock)

Thank you so much for your kind words. I will pass on your comments to the team. It is fantastic for them to hear the difference that they make to people's quality of life.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lesley B (Daughter of Client) published on 11 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mom was able to continue to live at home from June 2018 until September 2021 thanks to the wonderful team at Home Instead. Mom has dementia and I was struggling to help her as I lived over 100 miles away. We initially started with one call per day but as Mom's dementia progressed the team were able
to put extra calls in place. The team also implemented new strategies to support Mom. I had complete piece of mind that Mom was fully taken care of. Mom moved into a care home in September I wouldn't hesitate to recommend Home Instead Cannock to anyone needing home support.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Janet L (Daughter of Client) published on 5 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Although mum only used the service for a short time, I have nothing but praise for Home instead, from the moment I phoned to talk about it and until it ended everyone could not have been more helpful. The service was speedy and efficient and the care given was excellent. I saw a difference in mum straight
away, just seeing someone different and chatting helped her a lot. The ladies were lovely and extremely caring. Thank you to you all, I would and will highly recommend you to others. Thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Louise T (Daughter of Client) published on 14 September 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been such a vital part of our family in the care of our parents. Over the past few months when the health of our mother and father was declining, the care and support shown towards them were wonderful. They were our eyes and ears during the 2+ visits a day and we got regular calls if
they were at all concerned about anything.
Our mother passed in early August so they were company for my dad on their visits but sadly our father passed also 3 weeks later.
They have been nothing but supportive to our family at this sad time.
Both my parents were very fond of all the carers and we wish them all the best.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from M P (Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind, compassionate, friendly and efficient carers have made life so much easier.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from J A (Daughter of Client) published on 7 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was previously very reluctant to get carers in but recent ill-health while awaiting a hip operation meant that urgent care was required, and we could not be more impressed with the speed of response and quality of care provided by Home Instead, Cannock. The service was set up in days, while
still ensuring proper assessments were conducted and needs and preferences were recorded and understood, leaving us feeling from the outset that this was a professional organisation. The care package delivered was exactly as agreed and more; the carers were, without exception, professional and kind and we were impressed with all of the additional (to them routine) checks they made, which we had not anticipated - e.g smoke detector checks. The reassurance that having this service provided to us was very welcome, my mother felt a lot better in herself and more prepared for her operation, and without doubt, we will call on Home Instead if required again.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Julie N (Daughter of Client) published on 14 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Having Home Instead come in once a day, since Sept 2020, has allowed my mother to continue to live independently in her own home. She has early-stage mixed dementia and requires meal preparation, keeping an eye on medication and welfare, housework, companionship and outings. The caregivers are professional,
friendly and courteous. Although my mother was initially very reticent about the need for them, she now appreciates and enjoys their visits. For myself and my brothers having easy access to the office staff and app allows us to monitor and direct my mother's care plan without encroaching, from my mother's perspective, on her independence and decision making. All the staff - management, office, caregivers - are welcoming, proactive and very responsive. Nothing is too much trouble. I am also confident that Home Instead will be able to continue to support my mother as and when her needs grow. I have no hesitation in recommending Home Instead to other families needing assistance.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Vanessa (Daughter of Client) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was living by herself until the age of 85, and thanks to the care provided from Home Instead, she managed to continue living in her own home for a further 12mths. Carers came twice a day to provide mum care, a warm meal, medication and company. This has been so vital especially during the difficult
lockdown situation.


There has not been a single day that they haven't been there providing increasing amounts of support to both mum and myself and I will always be extremely grateful for their dedication, professionalism, friendliness and genuine care. They became an extension of the family and nothing was too much trouble.


Sadly, mum did need more full time care eventually, so was moved into Residential Care, but that last 12mths in her own home would, without a doubt, not have been possible without Home Instead. Thank you, thank you, thank you.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Les W (Son of Client) published on 26 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been essential in supporting my mum over the past year. I live in London and she in the Midlands and so I was so reliant on Home Instead as my mum required more care. Eventually, I had to move her into a care home. During this time Home Instead flexible as to mum's changing care needs
and I can't thank them enough. They were like friends to both myself and mum.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judith G (Daughter of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have supported myself, my sister and of course my Mum during a very difficult time. From my first phone call, Home Instead were able to guide and reassure us, pointing us in the right direction as to what we could do to help our Mum, from questions to ask of her GP to what her options were
with care at home. Since Home Instead have been looking after Mum we know she is safe and cared for when we can’t be there. Home Instead design their service around the client, following detailed discussions as to what is preferred and needed, enabling my mum to continue living in her own home. We couldn’t recommend them highly enough.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Thomas (Son of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Professional and understanding staff and in our case a kind but firm approach when needed. The staff can communicate with my mother far better than I can as with most old people they have problems taking advice from their siblings.
The last point is we can now take holidays without the constant worry
of parental care.

Reply from Fran Sayer, Registered Care Manager at Home Instead (Cannock)

Thank you for your kind comments it is much appreciated


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jessica H (Daughter of Client) published on 15 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have the utmost respect for the team of ladies who have been supporting my Mum in her home. When l contacted Home Instead (Cannock) branch l was desperate for help with a lady who was in pain with severe leg ulcers, not sleeping, confused and with poor mobility made worse by failing eyesight. The
Director listened closely to the difficulties my Mum was having and l employed the team to do 6 visits a week, to begin with. The carers are attentive, willing to do all they can in the time they have with Mum and have a positive attitude. Nothing is too much trouble. The senior staff liaised with the District Nurses - Mum is in much less pain now and her legs are almost healed and she can rest. She recently had an eye operation and the ladies came on a more regular basis to put eye drops in and this was managed very well with a small team who made several visits, putting Mum at less risk from outside infections. The company these ladies supply also lifts Mum’s spirit every single day. Recommended.

Reply from Fran Sayer, Marketing at Home Instead (Cannock)

Thank you for your kind comments it has been a pleasure helping your Mum to return to good health.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane R (Daughter-in-law of Client) published on 4 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead had been looking after my father-in-law for 2 years and 7 months, until his admission into hospital recently. It was a struggle at first to get my father-in-law to have any help, as he is fiercely independent, but it was the best decision we could have made. The care workers were all excellent
with him and helped with daily tasks, companionship and administering his medication. The business is run in an extremely professional manner and I would have no hesitation in recommending them to anyone looking for care for their elderly relative.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from A D (Daughter of Client) published on 3 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We decided to use the services of Home Instead to help facilitate our father remaining in his own home when he needed assistance with things such as meals, cleaning and personal hygiene etc. The staff were helpful and treated our father with the respect and dignity he deserved. Nothing was too much
trouble. Would recommend to others.

Reply from Fran Sayer, Marketing at Home Instead (Cannock)

Thank you Alison for your lovely review, it is very much appreciated.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anthony D (Friend of Client) published on 1 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased to recommend Home Instead Senior Care Cannock and do so with confidence, my elderly friend having received care for many years now.
The service has been unfailingly reliable, helpful and flexible. The carers have been most understanding, gentle and kind, attentive to her needs and
as much friends as carers. Their visits have not only been of practical help but supportive of her as a person, and not just as a patient. They have been a breath of fresh air for a housebound lady who has looked forward to their visits. Without exception, the carers have been most professional in their work and we have been most grateful to all of them, for love given, as well as help. The office staff have always been supportive, readily available and answer calls. So a heartfelt thank you to them all.

Reply from Fran Sayer, Marketing at Home Instead (Cannock)

Thank you Tony for your lovely words. We all have a special place in our heart for your dear friend and miss her greatly.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ian D (Son of Client) published on 26 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided a high quality and flexible service to meet the needs of my parents. I have found communications to be excellent, the individual carers to be compassionate and I recommend the service to anyone in the local area who are looking for a service.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Elaine M (Daughter of Client) published on 24 August 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been extremely grateful for Home Instead's help and support for my 95-year-old mother who suffers from mixed type dementia and is hard of hearing. Home Instead have ensured that Mum has maintained her routines and given us the assurance that she has regular meals. The companionship, particularly
in these difficult months, has been of the utmost value. Daily notifications from the app have been detailed and reassuring. We have been unable to have a face-to-face review because of the pandemic, but have been impressed by the response of the team, in conducting phone reviews and applying the solutions agreed.

Reply from Fran Sayer, Marketing at Home Instead (Cannock)

Thank you, Elaine, your kind words are much appreciated. It is always lovely to share client comments with our Caregivers who work so hard.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.950)

Overview of Review Score

The Review Score of 10 (9.950) out of 10 for Home Instead (Cannock) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 20 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.950 for Home Instead (Cannock) is calculated as follows: ( (113 Excellents x 5) + (6 Goods x 4) ) ÷ 119 Ratings = 4.95

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Cannock) is based on 20 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 5 Nov 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Outstanding

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (11)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (7)

Peta

Peta Mandleberg

Job Title: Owner

Joined: 2022

Peta is a Registered Nurse and has worked in community settings with the elderly frail since 1998. Peta is passionate about providing quality care and is very proud to be running an 'Outstanding' CQC rated service in Cannock and surrounding areas.


Alison

Alison Norris

Job Title: Care Manager

Joined: 2022

Alison has worked in care for many years in a variety of settings and has recently joined the Home Instead team at Cannock as a Care Manager and Registered Manager


Lyndsey

Lyndsey

Job Title: Field Care Supervisor and Trainer

Joined: 2022

Lyndsey is a very experienced Care Supervisor who is also our Trainer.


Zoe

Zoe

Job Title: Field Care Supervisor and Dementia Lead

Joined: 2023

Zoe has many years of experience in Care and Dementia Care specifically.


Tiegan

Tiegan

Job Title: Recruiter and Scheduler

Joined: 2022

Tiegan is our Recruiter for hourly and Live-In Care and also schedules calls.


Kerry

Kerry

Job Title: Finance Administrator

Joined: 2013

Kerry deals with all our invoicing and payroll.


Kate

Kate

Job Title: Recruitment Admin

Joined: 2023

Kate deals with all our recruitment admin such as getting references and DBS checks as well as sending out schedules to clients and care professionals.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Cannock) to verify any information. View our terms and conditions. Home Instead (Cannock) has a Platinum Service – more info.