Review from Debby S (Daughter of Client) published on 29 July 2020
Submitted via Website • Report

Overall Experience

Home Instead are a fantastic home care company. Their staff are all kind, respectful, considerate, well trained and responsive. Both in the office and the caregivers themselves. They deal with any issues with regards to alterations to care needed quickly and effectively. Their communication is excellent.

They are well led and managed, and think outside the box when problems arise. It is possible for family to view the details of every care visit straight afterwards on an app, so you are aware of exactly how your relative is doing. Any concerns during a visit are also relayed by telephone, so you always feel fully informed. I would happily recommend Home Instead to anyone looking for care, or to relatives who need care for a loved one. They will be looked after in an exemplary way.

Reply from Fran Sayer, Marketing at Home Instead (Cannock)

Thank you, Debby, for your lovely review, it has been an absolute pleasure caring for your loved one.

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Review from D Y (Niece of Client) published on 15 July 2020
Submitted via Postal Card • Report

Overall Experience

Excellent care received by my aunt from a team of dedicated staff who went above and beyond their remit at times.

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Review from G H (Son of Client) published on 16 March 2020
Submitted via Postal Card • Report

Overall Experience

My mom thinks all of the carers are lovely and enjoys their company. She doesn't really like it when the office staff get her up in the mornings. She prefers her regular carers.

Reply from Fran Sayer, Marketing at Home Instead (Cannock)

Thank you for posting your review. I am pleased to hear your Mum enjoys the company of her CAREGivers. Although we appreciate it is always preferable for your Mum's CAREGivers to visit, our Senior team all know your Mum really well and only visit in the case of holiday cover or absences so that your Mum always receives a visit from someone who she knows.

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Review from L S (Client) published on 19 February 2020
Submitted via Postal Card • Report

Overall Experience

My carers have been excellent helpers, friendly and caring. They are all very good-natured., whatever the task undertakes. Highly recommended.

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Review from F W (Client) assisted by family/friend published on 15 October 2019
Submitted via Postal Card • Report

Overall Experience

The Home Instead team have been attentive and kind in many situations that have occurred. Showing thoughtful suggestions in approach, other services that were required to make me safe and comfortable. We have met a good team who endeavour continuity.

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Review from Nikki S (Daughter of Client) published on 2 October 2019
Submitted via Website • Report

Overall Experience

This was the first time I have had to arrange care for my elderly parents, who are in their 90's. Home Instead Senior Care have been very professional at all times, extremely supportive to me and my parents who have never required any type of care before. They provide a bespoke and flexible care package

to meet our needs.
They are not just carers, they are friends who really care about their clients and demonstrate this on a weekly basis with chats, singing and a joke or two.
The phone app they provide to keep me in the loop regarding daily visit reports is extremely beneficial and reassuring as I travel and work away from home.
Long may this continue, thank you Home Instead Senior Care.

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Review from Vivienne G (Relative of Client) published on 25 June 2019
Submitted via Postal Card • Report

Overall Experience

Staff were always considerate and helpful with my relative and she (very much) looked forward to their visits. During a lengthy period in hospital she still continued to receive her daily visits, the staff went the extra mile to care for her for which our family are very grateful. The manager accompanied

our family to a hospital meeting and was knowledgeable and very supportive.

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Review from Michael H (Son of Client) published on 18 January 2019
Submitted via Postal Card • Report

Overall Experience

The service is very reliable and adaptable to needs. Whenever a change of time and or caregiver is needed we are informed as quickly as possible. The caregivers are all competent, friendly and well trained.

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Review from Steph H (Daughter of Client) published on 16 January 2019
Submitted via Website • Report

Overall Experience

We have used Home Instead carers for Dad for over a year. They have always been caring, friendly and Dad has got to know and like them.
Recently Dad's health deteriorated very suddenly and the manager and her team were wonderful. They came in to help and support Dad at just a few hours notice and have

recently been caring for him three times a day whilst he awaits a move to a residential home next week. We truly don't know what we would have done without them as all of his family live a long way away.
Our family will always be indebted to the Home Instead team and recommend them to anyone seeking care.

Reply from Fran Sayer at Home Instead (Cannock)

Thank you for your kind comments, it has been our privilege to care for your father and we wish him every happiness in his new home.

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Review from David M (Client) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience

My wife and I have been receiving help from Home Instead Senior Care (Cannock) for more than two years. My wife suffers from severe dementia but is physically fit. Carers come twice a week to take her for a walk. I am not very able to walk a lot myself so this serves the dual purpose of getting experience

for my wife and giving me a chance to do other things. I have found all personnel connected to Home Instead Senior Care (Cannock) to be thoroughly professional, caring people and I would recommend without reservation.

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Review from J M (Client) assisted by family/friend published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience

I have found my Home Instead visitor to be caring, chatty and helpful. She often makes me a cup of tea and I help her with her knitting. She is always on time and I enjoy and look forward to her weekly visit very much.

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Review from Melanie B (Daughter of Client) published on 28 September 2018
Submitted via Postal Card • Report

Overall Experience

Initially, we used Home Instead when my mom was diagnosed with dementia to assist my dad with cooking the evening meal three times a week. We gradually increased the care provided as we felt it was required and Home Instead were always there to meet our requirements. We started with three hourly visits

per week and over the 11 months increased this to 17 visits per week, mainly to assist with meal times and personal care. The team of carers provided both care and companionship to my parents giving us peace of mind that they were eating properly and being checked on regularly when I was out at work.
Thank you to all the staff and management for such excellent service.

Reply from Fran Sayer at Home Instead (Cannock)

Thank you, Melanie, it was a privilege to care for your parents and to assist you as a family wherever we could.

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Review from Eliza E (Daughter of Client) published on 14 August 2018
Submitted via Postal Card • Report

Overall Experience

We have used Home Instead for over 5 years, have never had any problems.
Office staff are efficient and very helpful and supportive.
Carers are exemplary and often go the extra mile - many feel like part of the family.

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Review from John M (Client) published on 2 April 2018
Submitted via Postal Card • Report

Overall Experience

I have been delighted, quite beyond expectations with the relationship which has been built up with my carer.
It is a really happy and healthy one, so much joy and laughs.
I feel well cared for indeed.

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Review from Joan R (Client) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience

Everything is satisfactory and I cannot ask any more of them.

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Review from L H (Daughter of Client) published on 5 October 2017
Submitted via Postal Card • Report

Overall Experience

My father is very pleased with the support and care provided to my mum. The caregiver is polite, friendly, caring and intuitive to mums needs and feelings. When the caregiver is unavailable, another person has always attended and they too manage the care and support in a caring, happy and professional

way.

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Home Instead (Cannock)

Care Provided by Home Instead (Cannock)

Good to Know

Funding & Fees Guide for Home Instead (Cannock)