Review from J J (Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience

Over the years, Home Instead has provided excellent carers who have given me great service along with friendship and care. I could not remain in my house without them. I can recommend this company to anyone needing help in their home.

Reply from Mallory Grace, Field Care Supervisor at Home Instead (Southampton)

Thank you for your kind words, it has been a pleasure assisting you to remain independent at home for so many years!

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Review from K S (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience

Home Instead provide an incredible service to my dad, regularly going above what is expected. They are quick to respond to any change in needs and regularly review to ensure the right level of care is in place. But most importantly the caregivers care and always do what is best for dad.

Reply from Mallory Grace, Field Care Supervisor at Home Instead (Southampton)

Thank you for your lovely review. It’s a pleasure supporting your dad and ensuring his needs are met to enable him to continue living in his home.

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Review from Sharon C (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience

Myself and my family have been very pleased with the level of care provided by Home Instead, we have faced one or two challenges since they have been looking after Mum and they have been brilliant.
Everyone is always very friendly and helpful in the office, nothing is too much trouble. The carers

on Mum's team regularly go above and beyond to look after Mum and she gets on well with them which is the main thing. Mum's happiness and safety is our main priority and keeping her in her own home for as long as possible.
The portal is invaluable with all the notes from the carer's visits as my Mum has dementia this is absolutely crucial and if there are any concerns raised by the carers the office will always contact me if the matter is urgent.
The best decision we ever made engaging Home Instead.

Reply from Mallory Grace, Field Care Supervisor at Home Instead (Southampton)

Thank you for your lovely review, Sharon. It is a pleasure looking after your mum and ensuring her needs are met so she can live at home safe and well. The Care Professionals always enjoy visiting and it’s lovely to see how well they get on with mum.

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Review from David D (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience

The Home Instead team are compassionate and caring. They help Mum with her aches and pains and suggest ideas to make her life more comfortable. They are also extremely professional. They take responsibility for day-to-day activities and chores and use initiative when they see something that needs doing.

Mum would certainly not be able to stay at home without the support of Home Instead.

Reply from Glenda Arendse, Field Care Supervisor at Home Instead (Southampton)

Hi David, thank you for those kind words - the team find it a joy to visit her.
They feel so very privileged to be part of her life and help her to continue living the life she deserves in her own home!

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Review from S R (Daughter of Client) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience

The team that look after my father are excellent professionals. Supervisor and three care professionals. These team members are a credit to Home Instead, so grateful for their help.

Reply from Mallory Grace, Field Care Supervisor at Home Instead (Southampton)

Thank you for the lovely review.
It is a pleasure looking after your dad, he always has a smile for everyone. It has been really nice to progress from being his CAREGiver to his Field Care Supervisor, meaning I can continue supporting him. The team who visit often tell me how much they enjoy their visits and how cheerful he is.

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Review from Claire H (Daughter of Client) published on 29 December 2022
Submitted via Website • Report

Overall Experience

I do not know where we would be without Home Instead and their wonderful carers. Everyone is without exception caring and kind. Also so professional, noticing changes in Mum's condition speedily so that we can be proactive in seeking early help from GP/District Nurse etc. They are there in times of

crisis and always supportive and going over and above what you might expect. I cannot recommend you highly enough. You are enabling Mum to stay as safe as she can be in her own home which is what she wants. Well done Home Instead.

Reply from Mallory Grace, Field Care Supervisor at Home Instead (Southampton)

Thank you for the lovely review. It is a pleasure to care and support your mum so she can continue to stay at home. Our team of Care Professionals very much enjoy visiting, and I can see the bonds they have all built up with your mum. She really is a very special person who brings a smile to everyone who visits.

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Review from Jacqui L (Daughter of Client) published on 6 December 2022
Submitted via Website • Report

Overall Experience

My father has been part of the Home Instead 'extended family' for over two years. As his needs have changed the service that he receives has been adjusted to enable him to live well in his own home. As a whole family, we continue to be reassured and impressed by your genuine care, friendliness and high

professional standards. We additionally hear of much enjoyment and humour during the visits each day! I admire the way that through the portal notes I can also get to know your exceptional team - whom you have carefully matched to my father's needs and interests. Through some challenging years, I congratulate Home Instead for providing such a steady presence in my father's life. Thank you so much!

Reply from Lesley L, Field Care Supervisor at Home Instead (Southampton)

Hi Jacqui,
Thank you so much for your kind words.
It is such a pleasure to care for your lovely father. He is a charming gentleman whom we all continue to grow even fonder of by the day. Our care professionals enjoy assisting him, going on walks with him, listening to his tales of the past and helping to cheekily pop pieces into whichever jigsaw puzzle he is doing at the time. We look forward to seeing him at every visit and review and hope to continue to support him for many years to come. We wish you and your family a lovely Christmas and a healthy and happy 2023.

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Review from J K (Daughter of Client) published on 11 November 2022
Submitted via Website • Report

Overall Experience

Home Instead have been a lifeline. They have provided excellent care and support for my Dad since 2018. They have also been there for us, Dad's family, offering help, comfort and peace of mind if needed. I have the highest of praise for all the staff at Home Instead. From the managers to the support

team at Headquarters to the dedicated care givers who have looked after Dad so well. Over the years they have maintained a very high standard of service including the very difficult Covid period.

Reply from Mallory Grace, Field Care Supervisor at Home Instead (Southampton)

Thank you very much for your review. It has been an absolute pleasure to care for your Dad and meeting with yourself for the service reviews, quality assurances and more.
The care professionals always spoke highly of your dad, and through talking with them, I could see how much they enjoyed visiting and caring for him.

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Review from Ann H (Friend of Client) published on 16 September 2022
Submitted via Postal Card • Report

Overall Experience

I can say that since Home Instead was introduced her life has significantly changed for the better. From being depressed and in danger of eating out of date food to being happy and more confident and by finding not only helpers but new friends. The service has proved reliable and with continuity maintained.

The staff have kept her safe and have shown great kindness, even going above and beyond in making sure she enjoys her shopping trips and other little treats. I am impressed with the leadership and am grateful that I am kept up to date and that we can share opinions and thoughts. When required any action is taken straight away.

Reply from Lesley W, Field Care Supervisor at Home Instead (Southampton)

Thank you so much for your kind words, I know how much you care for our lovely client. It has been an absolute pleasure to support her over the last 18 months during which time her dedicated team of care professionals and myself have become very fond of her. Our client has come a long way since our first meeting with you both and I'm extremely pleased that she has responded so well to our care. I hope to be able to continue to support her and liaise with yourself for many more years to come. Many thanks.

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Review from G J (Son of Client) published on 30 August 2022
Submitted via Website • Report

Overall Experience

From our first conversation with staff at Home Instead we felt comfortable with their client-centred approach towards Dad’s needs. The practical advice they gave to us (his family) about getting him to accept the care was superb, as we knew Dad would not want this... “he was fine”.
Since Home Instead

started to visit my dad for an hour per day on weekdays, the positive changes in his physical appearance, eating/drinking habits, and general outlook on things has been dramatic. Makes our visits more focussed on Dad, and not about cleaning, washing, etc.
Well done, your input here is fantastic and very much appreciated.
I would strongly recommend the Home Instead service, but in addition to that one of my biggest clients who are also a franchise domiciliary care providers have told me that Home Instead are very well respected in the industry, and my wife’s colleague (NHS) has used them for her mother.

Reply from Greg Harrold, Director at Home Instead (Southampton)

Thank you so much for your lovely review. We work really hard to ensure that we focus on meeting all our client's needs and it's great to hear that we have made a difference to your father!
It is great to hear that we have an excellent name out in the community, this is really due to the amazing work our care professionals and office staff do each day. Thank you again.

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Review from Simon J (Son of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience

All of my family have been consistently impressed with the high level of service and care provided by both the staff delivering care to our mother at her home and also the office support staff. Being able to deliver the flexible care our mother needs as well as being so genuinely caring is very reassuring

to us as a family as we all live some distance from Mum. The Annual Review just undertaken again demonstrated that Home Instead provide the care that is needed with compassion and professional standards that are of the highest quality.

Reply from Laura Ayling, Field Care Supervisor at Home Instead (Southampton)

Thank you for your lovely review, Simon. I know that the care professional team are incredibly fond of Mum and they have developed a really special relationship with her.

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Review from Julian J (Son of Client) published on 6 July 2022
Submitted via Website • Report

Overall Experience

My review reflects the ongoing care that Home Instead have provided for my Mother and Father (Latter RIP 2018) over the last 8 years and continue to do so. It’s wonderful; Very carefully sensitive and very warmly done whilst being very efficient and thus reassuring for my siblings and I, who all live

at least 90 minutes away. The team have been quick to spot and flag up any changes in behaviour that might need addressing e.g. UTI. as well as helping my Mother to get her Covid vaccinations despite backlogs at the GP. Thank you very much.

Reply from Laura Ayling, Field Care Supervisor at Home Instead (Southampton)

Thank you for your kind words, Julian. It is nice to know that you feel completely reassured that Mum is well looked after as we know how difficult it can be for families that live away. Mum is a joy to know and I know her care professionals are always doing little extras to help her out.

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Review from Heather S (Daughter of Client) published on 27 May 2022
Submitted via Website • Report

Overall Experience

The standard of care Mum consistently receives is just exemplary. The caregivers are amazing, and have improved the quality of Mum’s life so significantly. As well as her personal care and support with daily living, they take her out on walks and outings and do craft activities and baking with her;

all the things she used to love so much. They are so gentle and patient with her, and so understanding of the struggles she now faces. I never have to worry when a caregiver is with her because the quality of care is so high. We have excellent support from the Care Manager and Head Office staff, and the communication is brilliant.
We absolutely love our time together at the Memory Café! I consider it to be the best quality time I spend with Mum now, where we laugh and have fun together, and she is just like my old Mum! I am so grateful for this resource, and the support it gives me as a family Carer.

Reply from Laura Ayling, Field Care Supervisor at Home Instead (Southampton)

Thank you for such a lovely review, Heather. Mum has a great bond with her team and it is a privilege to see Mum have fun completing the things she loves to still do and see the joy on her face and I know that the Care Professional’s get just as much joy out of all the baking and craft activities! We are so pleased you find the Memory Café rewarding – it is a great opportunity to spend time with loved ones and enjoy each other’s company for a few hours!

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Review from Jackie W (Granddaughter of Client) published on 22 September 2021
Submitted via Website • Report

Overall Experience

I would highly recommend Home Instead as a result of their wonderful care for my nan. All the staff went above and beyond many times, always providing a high level of professionalism and excellent care.
The caregivers were all so lovely and made my nan feel very special and loved, in what was a difficult

time for her. Our family could not have asked for more. I know my nan was incredibly grateful for everything the Home Instead team did for her.
As a family, if we ever had a query, there would always be a reassuring and friendly voice at the end of the phone.
Thank you so much to everyone.

Reply from Robin Boulter, Field Care Supervisor at Home Instead (Southampton)

Thank you for such a lovely review, it was a pleasure meeting your Nan and having the privilege to support her and the family through her end of life journey. The feedback from the CareGivers who support Nan has been one of the most encouraging and emotional things that I have read and heard. From day one Nan and yourselves were so friendly, welcoming and that they couldn’t wait to go back in to support Nan. The Live in CareGivers who supported Nan also had their hearts melted by her and the warmth that she would give, it really has made them feel special. Nan was a very special individual and it was a privilege getting to know her.

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Review from D S (Client) published on 6 September 2021
Submitted via Postal Card • Report

Overall Experience

I am very pleased with all aspects of my care plan. All the carers help me a great deal and if there is something that needs doing they will do it for me if they have time that is allotted to me. If not they will do it on their next visit.

Reply from Greg Harrold, Director at Home Instead (Southampton)

Thank you so much for the lovely review and the kind words D, we know the caregivers have built up a great relationship with you and work hard to meet your needs each day.

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Review from Bernice W (Client) published on 26 July 2021
Submitted via Postal Card • Report

Overall Experience

I am very pleased with my girls. They are so helpful.

Reply from Lesley Wyles, Field Care Supervisor at Home Instead (Southampton)

Thank you for your kind words. Your caregivers love visiting you and enjoy supporting you to live independently. We hope that the relationship they enjoy with you and the support they give to you will continue for many years to come.

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Review from Linda H (Daughter of Client) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience

Home Instead has supported and cared for my mother, who is 94, for the last six years. The caregivers have always been reliable and caring towards my mum. She would not have been able to stay in her own home without the help of Home Instead. It has been well worth the expense.

Reply from Robin Boulter, Field Care Supervisor at Home Instead (Southampton)

Thank you Linda for this lovely review and for your kind words. Both your CAREGivers, Sylvia and Holly have built such a lovely relationship with your mum and both love visiting her every day.

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Review from Kim W (Daughter of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience

My mum has mixed dementia and what she needs is consistency, continuity, and routine and that is what we got when we changed Mum's care provider to Home Instead (Southampton) last year, mid pandemic. The small number of carers got to know Mum and her ways and they always arrive promptly, so Mum is never

left to worry they won't turn up. Home Instead (Southampton) understand that communication is key, we have one point of contact that knows Mum and the family, they call if they have concerns and we can easily contact them with any questions. It is the little things that the care givers notice and do, such as ensuring mum is always nicely dressed and the downstairs bed has matching duvet and pillow covers, that show they really take the time to care. I'm so pleased we moved to Home Instead (Southampton), I really wish we had done it sooner.

Reply from Lesley Wyles, Field Care Supervisor at Home Instead (Southampton)

Thank you so much, Kim, for your lovely review. Our caregivers really enjoy going in to support your lovely Mum and it is a pleasure for us to do so. Here at Home Instead we strive to provide an excellent service to all our clients and match them carefully to our caregivers who are all trained to put our clients at the front and centre of everything they do whilst adding that extra personal touch wherever possible. We are looking forward to supporting Mum for many years to come.

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Review from Lorraine T (Daughter of Client) published on 9 April 2021
Submitted via Website • Report

Overall Experience

Very good service to date. Arrive on time and ask how we are feeling, use appropriate PPE. Tasks carried out with dignity and in a timely manner. Time taken for a chat which is a wonderful way to start the day.

Reply from Robin Boulter, Field Care Supervisor at Home Instead (Southampton)

Thank you Lorraine for the lovely review, the CAREGivers really enjoy going in and supporting your parents and the conversation they have makes their day.
It is great that we can make a difference in their lives and look forward to many more years of support.
Thank you again.

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Review from Richard P (Brother of Client) published on 21 July 2020
Submitted via Website • Report

Overall Experience

Home Instead look after my sister, she is 93 and suffers from dementia. Unfortunately, I live 630 miles away from her home, so I rely completely on them to give her all the care she needs.
Not only do they do this very well, but go the extra mile to help with other problems, which I am sure are more

than the normal remit.
They also try to keep the same small team who become like friends to my sister.
The office staff are always just a phone call away and are always helpful and keep me updated on any problems.
We are very happy with Home Instead.

Reply from Laura Ayling, Client Manager at Home Instead (Southampton)

Thank you for your lovely review and words, Richard.
It is pleasure looking after your sister and knowing that it provides you with such peace of mind that she is being cared for so with you distance being so great. Your sister has a great team of CAREGivers who are very fond of her and are always happy to help with that extra mile you mentioned!

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Home Instead (Southampton)

Care Provided by Home Instead (Southampton)

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Funding & Fees Guide for Home Instead (Southampton)