Bluebird Care East Staffs & South Derbyshire
9 Lancaster Park, Newborough Road, Needwood,
Burton-on-Trent
DE13 9PD
Subject to care and package requirements. Preferential rates for social sits, night sits, and live-in care.
Please contact us for further information
Bluebird Care East Staffs & South Derbyshire has a Review Score of 10 (9.994) out of 10, based on 27 reviews in the last 2 years. Over all time Bluebird Care East Staffs & South Derbyshire has 67 reviews.
Review from Noel M (Partner of Client) published on 26 March 2025
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from Barbara T (Client) published on 24 March 2025
Submitted via Postal Card •
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5.0 out of 5
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Review from Martin C (Son of Client) published on 19 March 2025
Submitted via Postal Card •
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5.0 out of 5
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Review from Linda S (Friend of Client) published on 19 November 2024
Submitted via Postal Card •
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5.0 out of 5
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Review from Stephen J (Son of Client) published on 30 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
We love receiving a positive review; please feel free to reach out if there's ever anything more we can do. Love from Bluebird Care East Staffs & South Derbyshire.
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Review from Chris W (Son of Client) published on 28 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
Thank you so much for rating us! Our team takes pride in providing an excellent customer experience, keeping people safe and happy in their homes and we're glad you feel we do this well. Love from Bluebird Care East Staffs.
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Review from Norma C (Client) published on 15 October 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
Your great rating means a lot to us and we appreciate you taking the time to leave us this review! Take care, from Bluebird Care East Staffs.
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Review from Fiona C (Daughter of Client) published on 13 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
Thank you for your kind words and this wonderful review! We're happy to hear about the positive experience you've had with our team! Take care, Bluebird Care East Staffs.
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Review from Connie D (Wife of Client) published on 10 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
Thank you so much for the high star rating! We appreciate you taking the time to leave us this lovely review. Take care, Bluebird Care East Staffs.
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Review from R C (Client) published on 8 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
You have made our day! We always love to receive a positive review of the care we provide, and appreciate you taking the time to rate us! Love from Bluebird Carer East Staff & South Derbyshire.
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Review from Carole D (Wife of Client) published on 7 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
We really appreciate this positive review and high rating! Thanks so much. Take care, Bluebird Care East Staffs.
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Review from S D (Wife of Client) published on 25 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
We love receiving a high rating, thank you for the amazing review! All the best, Bluebird Care team.
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Review from D P (Client) published on 15 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
We are delighted to hear that and see this great rating! Have a great day! Best Regards, Bluebird Care East Staffs
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Review from Rachel A (Daughter of Client) published on 4 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
Thank you for the great review! Please let us know if there is anything else we can do for you; we are more than happy to help! All the best from Bluebird Care East Staffs.
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Review from Ron M (Husband of Client) published on 1 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
We're happy you found our carer to be so supportive during your experience here. It's experiences like yours that really keep us motivated! All the best from Bluebird Care East Staffs.
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Review from Lynda G (Daughter-in-law of Client) published on 29 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
We strive to provide the best customer experience. Please know that we greatly appreciate the time you took out of your day to post a positive review! Kind regards, Bluebird Care East Staffs.
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Review from Carl W (Son of Client) published on 20 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
Thank you so much again for your feedback! Our team strives to deliver an excellent experience and are glad you found this to be the case. We hope you have a great day! Bluebird Care East Staffs.
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Review from Kathy F (Daughter of Client) published on 7 February 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
Your great rating means a lot to us and we appreciate you taking the time to leave us this review! Take care, Bluebird Care East Staffs.
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Treated with Dignity
Value for Money
Review from Thomas B (Son of Client) published on 13 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
Thank you for your kind words! We’re pleased to hear that Mum had a wonderful experience with us.
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Review from J W (Wife of Client) published on 12 September 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire
We’re absolutely delighted to receive your 5-star review! We’ll be sure to pass your kind words on to our dedicated care team to inspire their ongoing commitment.
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The Review Score of 10 (9.994) out of 10 for Bluebird Care East Staffs & South Derbyshire is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.994 for Bluebird Care East Staffs & South Derbyshire is calculated as follows: ( (161 Excellents x 5) + (1 Goods x 4) ) ÷ 162 Ratings = 4.994
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care East Staffs & South Derbyshire is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Director
Joined: 2016
Bluebird Care Stafford is led by Rick Parekh. Rick joined the Bluebird Care team in January 2016 with a view to offer outstanding quality care to their customers.
Rick’s fundamental role is to ensure the continued development and growth of Bluebird Care Stafford whilst ensuring great customer satisfaction. His previous experiences include working at the board level within the food manufacturing industry where attention to detail is paramount. He hopes the acquired skills and resources will lead to the goal of becoming the leading provider of domiciliary care in the Staffordshire area.
"The care that we provide is not just our day job, but it is our passion! We are extremely proud of the outstanding standard of care we provide and our aim is to ensure that our customers always receive the quality service we would expect for our own family members. Myself and my team would be delighted to hear from anyone who is seeking homecare for themselves, for a loved one, or would simply like to talk to someone about the services we provide."
Job Title: Registered Care Manager
Joined: 2012
Vicki joined Bluebird Care in 2012. She has worked her way up the ladder within the care sector, having started her career as a care assistant. She has progressed through to management level acquiring a high degree of experience along the way! She was promoted to Care Manager due to her professionalism and dedication.
Vicki brings with her an abundance of energy passion and commitment to her role and is driven by supporting individuals to live as independently as possible for as long as possible within their own homes. Vicki is overall responsible for the compliance of our services and the in-house training of our care team in both our Burton on Trent and Uttoxeter offices.
Job Title: Field & Live in Care Supervisor
Joined: 2022
Laura became part of our Bluebird Care Team in August 2022 and has over 15 years of experience working in health care. Laura is a very positive, happy, smiley person, striving to make a difference and enjoys problem-solving. She has built a career within the care sector having previously worked as a Care Assistant, Senior Care Assistant, Care Coordinator, and Deputy Care Manager, and has now taken on the role of Field & Live Care Supervisor with us. Laura has also completed her Levels 2 and 3 in Health and Social Care and would now like to attain a Level 5 in order to further her knowledge and skills.
Job Title: Office Administrator
Joined: 2013
Kath plays a pivotal role within the business, seamlessly managing customer inquiries, conducting audits, and overseeing invoicing. Since joining Bluebird Care in 2013 as an Office Administrator without any prior care experience, she has embraced a diverse range of responsibilities. These include supporting the team with quality compliance, planning events, spearheading fundraising initiatives, and conducting robust recruitment checks to ensure we recruit the best people for our team. Her dedication and versatile skill set have made her an invaluable resource and the go-to person in our office, consistently contributing to the smooth running and success of the business.
"Over the years with Bluebird Care, I have developed a great passion and belief in providing the best care possible for our customers. I strive to deliver efficient administration and communications as well as offering a warm welcome to our new recruits".
Job Title: Field Care Supervisor
Joined: 2020
Louise has worked in the care sector since 2015 and has experience in both a domiciliary and a residential care setting. She joined Bluebird Care in 2018 as a care assistant and was quickly promoted to Field Care Supervisor. Due to unforeseen circumstances, Louise left Bluebird Care, however to our delight she returned in January 2020 to pursue her passion in care.
“Coming back to Bluebird Care is the best thing I ever did as I love being able to make a difference in people's lives! I’m enjoying the new challenge and putting my organisational skills to use. I look forward to helping the company grow and being part of the journey.”
Job Title: Field Care Supervisor
Joined: 2020
Rachel joined Bluebird Care in 2020 as a Care Assistant and progressed to become a Care Mentor in 2022.
During her time at Bluebird Care, Rachel has completed her Level 2 Diploma in Health & Social Care and is currently working towards her Level 3 qualification. In January 2024, Rachel was promoted to the role of Field Care Supervisor. Her main duties include supporting and mentoring both new and existing staff members. Rachel expanded her expertise by completing the Train the Trainer program, allowing her to provide training in Medication and Manual Handling as well as conducting competency assessments on staff in the field, to ensure customers receive consistently high standards of care.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care East Staffs & South Derbyshire to verify any information. View our terms and conditions. Bluebird Care East Staffs & South Derbyshire has a Platinum Service – more info.
