Bluebird Care East Staffs & South Derbyshire

9 Lancaster Park, Newborough Road, Needwood, Burton-on-Trent DE13 9PD
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10 67 Reviews
  • Bluebird Care East Staffs & South Derbyshire, Burton-on-Trent
Bluebird Care Burton & Swadlincote provides high-quality home care, live-in care and support services to keep customers safe and comfortable in their own homes covering Burton on Trent, Swadlincote, Uttoxeter, Tean, Cheadle, Leek and the surrounding villages.

The agency offers a unique choice of flexible homecare and support services tailored to the needs of the individual, 24 hours a day, 365 days a year.

The service can range from a 30-minute visit to a night-sitting service to 24-hour live-in care. Care can be provided to cover a short-term illness, or respite care because the usual carer is having a break. Whatever the need, Bluebird Care Burton & Swadlincote dedicated homecare team are happy to discuss all requirements.

The care offered can include flexible homecare solutions that range from washing, bathing, toileting, dressing, administering medication, help with getting up in the morning and back into bed at night. The agency also offers a companionship service for customers, as well as help with household chores, like ironing, cleaning, cooking and shopping.

Bluebird Care has recently launched a Health & Wellbeing Checks Service for all new and existing customers. This new service comprises of a 30-minute appointment from specially trained ‘Care Champions’, who visit once a week to check their customer’s vital signs, such as blood pressure, alertness and breathing, and find out more about their overall wellbeing.

All Bluebird Care employees undergo extensive training in all aspects of care provision and have had an enhanced DBS check.

It is the attention to detail that makes Bluebird Care different and this, in turn, enables their customers to live safely in the comfort of their home.

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Care Provided by Bluebird Care East Staffs & South Derbyshire

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Victoria Jones (Registered Manager)

Funding & Fees Guide for Bluebird Care East Staffs & South Derbyshire

  • Prices

  • Subject to care and package requirements. Preferential rates for social sits, night sits, and live-in care.


    Please contact us for further information

Bluebird Care East Staffs & South Derbyshire Reviews (67)

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10

Bluebird Care East Staffs & South Derbyshire has a Review Score of 10 (9.994) out of 10, based on 27 reviews in the last 2 years. Over all time Bluebird Care East Staffs & South Derbyshire has 67 reviews.

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Review from R E (Son of Client) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional, offering great service. Reliable and dependable. Highly recommended.

Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire

Thank you for your recommendations and positive feedback. Our carers always enjoyed the visit and built up a great relationship with your Dad.


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Review from M M (Client) published on 9 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’d recommend Bluebird to anybody. I think the service is brilliant. I’m so grateful for everybody, they are so polite, even the office. I’m very happy with Bluebird Care, even my family have said I seem a different person now.

Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire

Thank you ever so much for your very kind review. We are thrilled at the high standard of care our care professionals provide as we aim to provide a high-quality service and your comments help us understand we are reaching our aims.


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Review from S H (Client) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I love these carers. They are always kind, supportive and caring. I can't praise them enough, they cheer me up every time they come and always care for me with the highest standard. Every carer should be as exceptional as Bluebirds. I would give them my highest recommendation.

Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire

Thank you for your recommendations and positive feedback. We are thrilled to hear that you are happy with the services you are receiving. It is our pleasure to be able to offer the support to you. I will be sure to pass on your review to all the carers!


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Review from J B (Client) published on 27 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There's no way you can improve.

Reply from Victoria Jones, Registered Manager at Bluebird Care East Staffs & South Derbyshire

Thank you for your lovely review, it is an absolute pleasure to care for you.


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Review from A H (Daughter of Client) published on 14 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Bluebird service has changed my dad's life, he looks forward to them coming as has someone to talk to or if a problem to sort out. They always ask how he is and take notice of his dignity and respect his wishes. The main thing is it gives his day structure as he forgets easily. They also give the
family peace of mind as were live a distance away so not able to just pop in. We know he is being cared for and if a problem we will be contacted. Great friendly service.

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Review from C D (Wife of Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good job, on time and very cheerful.

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Review from K C (Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant.

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Review from D E (Husband of Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased and would recommend.

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Review from P B (Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very Good.

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Review from C T (Client) published on 13 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good care from Bluebird.

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Review from D W (Client) published on 23 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely satisfied with all aspects of the service. All the staff are helpful and friendly. I appreciate all the help and support. Many thanks to you all.

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Review from B T (Client) published on 14 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As things are at present I am quite happy especially the girls who visit me.

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Review from A B (Son-in-law of Client) published on 11 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The level of service is very good. Nothing is too much bother for the care team. All the care team are very professional and above all very kind and considerate. Very pleased. Thank you very much.

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Review from J B (Client) published on 19 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Good.

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Review from R W (Client) published on 16 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent from day one. Everyone is polite, happy and obviously enjoy their work (a false impression or not!) I would recommend to everybody I am in contact with. Thank you, keep up your good, excellent work.

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Review from Margaret G (Client) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have received care from Bluebird Care for the last 6 months, after suffering a fall and breaking both sides of my ankle. Bluebird Care has helped me to regain my independence and helped me get back onto my feet. I have now fully recovered and I am able to get back upstairs without support.

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Review from Richard S (Client) published on 21 January 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are thrilled to bits with everything that is being done and all the carers are brilliant. We couldn’t ask for more. They all arrive on time, no matter what day or what the weather conditions are. We are really happy and everyone at Bluebird is fantastic.

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Review from L W (Client) published on 6 January 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very understanding towards me. She does what I ask of her, we always have a nice time together and have a laugh.

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Review from Sheena C (Wife of Client) published on 2 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend Bluebird Care to anyone, I was very dubious about changing from our previous temporary care company, everything has worked out perfect and we couldn't be happier. The carers are all very kind and caring, me and my husband are both very thankful for them.

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Review from Ann R (Client) published on 18 September 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with Bluebird Care since April 2012, as one of their longest standing customers, I would highly recommend Bluebird to anyone looking for reliable care at home. I have a great team of carers who I see more like family. They always have a smile on their face and will always sit and have a
cuppa and a chat with me and my husband.

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Current Review Score: 10.0 (9.994)

Overview of Review Score

The Review Score of 10 (9.994) out of 10 for Bluebird Care East Staffs & South Derbyshire is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.994 for Bluebird Care East Staffs & South Derbyshire is calculated as follows: ( (161 Excellents x 5) + (1 Goods x 4) ) ÷ 162 Ratings = 4.994

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care East Staffs & South Derbyshire is based on 27 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (7)

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Meet the Team (6)

Rick

Rick Parekh

Job Title: Director

Joined: 2016

Bluebird Care Stafford is led by Rick Parekh. Rick joined the Bluebird Care team in January 2016 with a view to offer outstanding quality care to their customers.


Rick’s fundamental role is to ensure the continued development and growth of Bluebird Care Stafford whilst ensuring great customer satisfaction. His previous experiences include working at the board level within the food manufacturing industry where attention to detail is paramount. He hopes the acquired skills and resources will lead to the goal of becoming the leading provider of domiciliary care in the Staffordshire area.


"The care that we provide is not just our day job, but it is our passion! We are extremely proud of the outstanding standard of care we provide and our aim is to ensure that our customers always receive the quality service we would expect for our own family members. Myself and my team would be delighted to hear from anyone who is seeking homecare for themselves, for a loved one, or would simply like to talk to someone about the services we provide."


Vicki

Vicki Jones

Job Title: Registered Care Manager

Joined: 2012

Vicki joined Bluebird Care in 2012. She has worked her way up the ladder within the care sector, having started her career as a care assistant. She has progressed through to management level acquiring a high degree of experience along the way! She was promoted to Care Manager due to her professionalism and dedication.


Vicki brings with her an abundance of energy passion and commitment to her role and is driven by supporting individuals to live as independently as possible for as long as possible within their own homes. Vicki is overall responsible for the compliance of our services and the in-house training of our care team in both our Burton on Trent and Uttoxeter offices.


Laura

Laura Daniels

Job Title: Field & Live in Care Supervisor

Joined: 2022

Laura became part of our Bluebird Care Team in August 2022 and has over 15 years of experience working in health care. Laura is a very positive, happy, smiley person, striving to make a difference and enjoys problem-solving. She has built a career within the care sector having previously worked as a Care Assistant, Senior Care Assistant, Care Coordinator, and Deputy Care Manager, and has now taken on the role of Field & Live Care Supervisor with us. Laura has also completed her Levels 2 and 3 in Health and Social Care and would now like to attain a Level 5 in order to further her knowledge and skills.


Kathryn

Kathryn Heath

Job Title: Office Administrator

Joined: 2013

Kath plays a pivotal role within the business, seamlessly managing customer inquiries, conducting audits, and overseeing invoicing. Since joining Bluebird Care in 2013 as an Office Administrator without any prior care experience, she has embraced a diverse range of responsibilities. These include supporting the team with quality compliance, planning events, spearheading fundraising initiatives, and conducting robust recruitment checks to ensure we recruit the best people for our team. Her dedication and versatile skill set have made her an invaluable resource and the go-to person in our office, consistently contributing to the smooth running and success of the business.


"Over the years with Bluebird Care, I have developed a great passion and belief in providing the best care possible for our customers. I strive to deliver efficient administration and communications as well as offering a warm welcome to our new recruits".


Louise

Louise Hawksworth

Job Title: Field Care Supervisor

Joined: 2020

Louise has worked in the care sector since 2015 and has experience in both a domiciliary and a residential care setting. She joined Bluebird Care in 2018 as a care assistant and was quickly promoted to Field Care Supervisor. Due to unforeseen circumstances, Louise left Bluebird Care, however to our delight she returned in January 2020 to pursue her passion in care.


“Coming back to Bluebird Care is the best thing I ever did as I love being able to make a difference in people's lives! I’m enjoying the new challenge and putting my organisational skills to use. I look forward to helping the company grow and being part of the journey.”


Rachel

Rachel Banford

Job Title: Field Care Supervisor

Joined: 2020

Rachel joined Bluebird Care in 2020 as a Care Assistant and progressed to become a Care Mentor in 2022.


During her time at Bluebird Care, Rachel has completed her Level 2 Diploma in Health & Social Care and is currently working towards her Level 3 qualification. In January 2024, Rachel was promoted to the role of Field Care Supervisor. Her main duties include supporting and mentoring both new and existing staff members. Rachel expanded her expertise by completing the Train the Trainer program, allowing her to provide training in Medication and Manual Handling as well as conducting competency assessments on staff in the field, to ensure customers receive consistently high standards of care.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care East Staffs & South Derbyshire to verify any information. View our terms and conditions. Bluebird Care East Staffs & South Derbyshire has a Platinum Service – more info.