Mike Riglin Nursing

Unit 12D, West Station Yard, Spital Road, Maldon CM9 6TR
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8.6 4 Reviews
  • Mike Riglin Nursing, Maldon
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Care Provided by Mike Riglin Nursing

  • Type of Service
  • Home Care Provider
  • Nursing Agency
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • Michael Riglin
  • Person in charge
  • Michael Riglin (Manager)
Are you the Owner/Manager of Mike Riglin Nursing? View your Advertising Options

Mike Riglin Nursing Reviews (4)

8.6

Mike Riglin Nursing has a Review Score of 8.6 (8.611) out of 10, based on 3 reviews in the last 2 years. Over all time Mike Riglin Nursing has 4 reviews.

Overall Experience

  • 2
  • 1
  • 0
  • 0
  • 1

Date Published

4
0
0
3
1

Review from Dan T (Son of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Good quality service. Always go above and beyond for my mum who was unfortunately diagnosed with dementia. Their carers are professional in their business and are proactive in ensuring my mum's needs are met.

Reply from Mike Riglin, Owner/Manager at Mike Riglin Nursing

We thank you for your positive feedback and taking the time to leave a review. As a company we value all feedback received.
We are pleased you are happy with the care provided for your Mum. Kind regards Mike.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Stephen B (Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The agency have been very accommodating with all aspects of our home care for Mum. The carers are punctual and the service provided is to a good standard. We were recommended Mike Riglin by the Hospice nurses so that in itself is an endorsement for the company.

Reply from Mike Riglin, Owner/Manager at Mike Riglin Nursing

We thank you for your positive feedback and taking the time to leave a review. As a company, we value all feedback received.
We always aim to accommodate an individual’s needs and are pleased you have found this to be the case. And having our company care for your Mum has been a positive experience. Kind regards Mike.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Anthony B (Husband of Client) published on 8 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Never doubted it! You deserve all the credit you can get. As I said in my report, all caring staff are absolutely excellent.
What more can one say? I am very pleased that you have received such a good rating and trust you will be able to continue to receive similar plaudits in the future.

Reply from Mike Riglin, Owner/Manager at Mike Riglin Nursing

We thank you for your positive feedback and for taking the time to leave a review. As a company, we value all feedback received.
We are glad to hear that the quality of care we strive to achieve is being provided. Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lucy H (Sister of Client) published on 19 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

The most terrible care agency we have ever been with! The woman who runs the care agency has a poor attitude. Was extremely rude to my dad and when the carer broke our teapot she said nothing! Also when the carer broke our teapot she said nothing to us. She didn't even tell us she broke it! They never
refunded us for this or even apologised for breaking it. The carer never asked how my sister was ever. But the main issue was the manager who runs it. She had a terrible attitude and said to my dad well if you are going to be all fussy.

Reply from Mike Riglin, Registered Manager at Mike Riglin Nursing

All feedback received is taken very seriously and I am sorry that you have felt the need to leave this negative review...I am happy to discuss the issues raised with you personally.
None of my office staff have ever spoken to you and no complaint has been received from your sister (service user) or any of the next of kin/emergency contacts we have on file. Your name does not appear on this list. I am the Manager of the Agency and I have not had any dealings with you either. Upon investigating your allegations there is a note regarding the broken teapot which our carer reported to your Father who said not to worry about it. If you would like it replaced I will happily do this. I also note we gave notice to withdraw our services as we could not provide the right type of staff to satisfy the requirements of the service user. This is the first negative review I can remember in 25 years of being the Manager of this Agency. Please contact me on 01621 843485. Kind regards Mike


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 8.6 (8.611)

Overview of Review Score

The Review Score of 8.6 (8.611) out of 10 for Mike Riglin Nursing is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.0 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.611 for Mike Riglin Nursing is calculated as follows: ( (11 Excellents x 5) + (7 Goods x 4) ) ÷ 18 Ratings = 4.611

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Mike Riglin Nursing is based on 3 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 = 4

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Nov 2023

Overall
Good

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (0)

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Frequently Asked Questions about Mike Riglin Nursing

What Type of Services does Mike Riglin Nursing offer?

Mike Riglin Nursing offers Home Care & Nursing Care.

How many Carers does Mike Riglin Nursing employ?

Mike Riglin Nursing employs 100 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Mike Riglin Nursing to verify any information. View our terms and conditions. Mike Riglin Nursing has a Basic Service – more info.