Home Instead (Epsom & Mole Valley)

Finachem House, 2 Ashley Road, Epsom KT18 5AX
Submit a Review
10 83 Reviews
  • Home Instead (Epsom & Mole Valley), Epsom
Established in 2010 and rated as 'Outstanding' by the Care Quality Commission (CQC) (January 2017), Home Instead Epsom & Mole Valley is a family owned, award-winning company providing companionship led care to people in their own homes in Epsom, Ewell, Ashtead, Leatherhead, Bookham, Dorking, Tadworth, Banstead and across the Mole Valley. The Surrey Care Association have awarded them "Overall Best Home Care Provider" and "Best Registered Care Manager" (November 2019).

Receiving an outstanding rating puts Home Instead Epsom & Mole Valley in the top 1% of home care companies that have been inspected by the CQC.

Home Instead Epsom & Mole Valley individually match their Care Professionals to their Clients based on personality, interests and skills required. Home Instead Epsom & Mole Valley believe continuity of Care Professional makes a huge difference to the quality of support by allowing enduring relationships to grow. All Home Instead Epsom & Mole Valley's Care Professionals live locally and are car drivers insured to take their Clients out to local shops, garden centres and areas of interest as required.

Home Instead Epsom & Mole Valley aim to add support to Clients to live as well as possible, as well as provide practical support to help continue living independently in their own homes.

Show Home Instead (Epsom & Mole Valley) on the Map

Care Provided by Home Instead (Epsom & Mole Valley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Danielle Peet (Manager)

Funding & Fees Guide for Home Instead (Epsom & Mole Valley)

  • Prices

  • From £31.50 per hour

Home Instead (Epsom & Mole Valley) Reviews (83)

Total of 83, showing 1-20
10

Home Instead (Epsom & Mole Valley) has a Review Score of 10 (9.967) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Epsom & Mole Valley) has 83 reviews.

Overall Experience

  • 79
  • 4
  • 0
  • 0
  • 0

Date Published

83
6
6
15
68

Review from A K (Daughter of Client) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The lovely ladies from Home Instead (Epsom) have been looking after my mum for the past two years. Their care and professionalism allowed mum to stay in her home even as her dementia worsened. They always take time to talk to mum, helping her remember happy times in the past. The online App means that
I can see how she is doing every day, and the general level of communication is excellent ensuring that the family and the carers stay in touch and make any changes necessary in a timely manner. I live many miles away from mum, so it is reassuring to know that she is receiving such great care.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Judy U (Daughter of Client) published on 24 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The two carers who looked after my mum couldn't have been nicer, Mum so enjoyed having them visit her. I always felt very reassured when they were in the house.
Home Instead was able to accommodate changes to care needs at reasonably short notice. They came highly recommended and I too wouldn't hesitate
to recommend them.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ross M (Son of Client) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad first started using Home Instead some 7/8 years ago to help him with care of my Mum due to her deteriorating health and it has continued ever since, even though sadly my dad is no longer with us.
Although we have predominantly had a wonderful carer who is like a family member, over the years
all the carers I have encountered have provided an exceptional patient, friendly and professional caring service. This attitude extends to the office staff. I really feel my point of contact, really knows my Mum (through regular home review visits) and dealing with her and the rest of her team is a pleasure. As you can see I cannot speak highly enough of my dealings with Home Instead. Thank you all.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Christopher P (Husband of Client) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife was diagnosed with mixed dementia in September 4 days after her 78 birthday. Having never faced this sort of problem in my life I was completely at a loss as to how we would cope, especially as I was still working full time. I made enquiries and based on their literature I chose Home Instead
Epsom. The care manager was very clear regarding options once she had elicited our needs. I spoke to her by phone and at my home and she prepared a comprehensive care plan both for the present and future. Once a carer was chosen my wife changed from being hesitant about the concept to really looking forward to the carers visits. She has suddenly regained a purpose in life and really enjoys the company and coffee house visits! Meanwhile I now have peace of mind at work. I'm also very impressed with the follow-up by the same manager and the general professionalism displayed by the organisation.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Joan G (Wife of Client) published on 18 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been using the services of Home Instead for the past 3+ months. The company is very careful to ensure all carers are introduced to their client before actually starting work. They are very adaptable to the client's needs, and mine when they have finished assisting my husband, and will
do anything asked of them. They are all cheerful and give the feeling that they really enjoy their work. Personally, it works so well that the minimum visit time is 2 hours as, most importantly, this means they are never needing to cut corners due to being in a rush to leave. Everyone says how important it is for the unpaid carer to have time to themselves, and they enable this by being flexible enough to cover for me on an ad hoc basis if I want to do something special, like meet a friend in London - providing I give enough notice. Their service has been exemplary and I cannot recommend them highly enough from management to carers, they are all friendly, helpful and supportive.

Reply from Rachael Hughes, Deputy Care Manager at Home Instead (Epsom & Mole Valley)

Thank you for taking the time to write this review. It is an absolute pleasure to support your husband and good to hear that the service allows you the respite you need.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Alison L (Daughter of Client) published on 5 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is a highly professional company, who I felt did everything possible to help us. We were provided with excellent support and advice and the care provided was of high quality. The carer was very friendly and supportive to my dad. I would highly recommend this company.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David S (Son of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has benefited from the care provided by Home Instead since the summer of 2023.
She suffers from a progressive and worsening health condition which has left her housebound.
She has three Home Instead carers who visit daily during the week, and who provide companion support along with personal
care and home care. She is delighted with the support she receives.
My brother and I are also delighted with the support Mum now gets, and we hope that this can continue for as long as it is possible.

Reply from Michelle Wilson, Deputy Care Manager at Home Instead (Epsom & Mole Valley)

Thank you so much for your kind words. All of us who help support your mum think she is an absolute delight and we really enjoy our visits. Best wishes.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Claire C (Daughter of Client) published on 20 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided for my mum from the team at Home Instead has been absolutely fantastic. From all the carers right across to admin and management, every aspect has been friendly and professional. You can really tell that everyone involved has had my mum’s best interests at heart and the attention
to detail has been such a support.
Thank you everyone for everything you have done. My mum was so grateful for the help, support and companionship.

Reply from Michelle Wilson, Deputy Care Manager at Home Instead (Epsom & Mole Valley)

Thank you so much for your kind words. We were so happy to be able to get to know and support your mum. Best wishes, deputy care manager and all the team.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lisette P (Daughter of Client) published on 7 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you to the carers and management team at Home Instead. My mother was unsure about having outside help but she has really enjoyed the company of her lovely carer who is more like a family friend. Home Instead has enabled our 97-year-old mother to continue living at home and we have all felt reassured
knowing that she was receiving visits from such a cheerful, sensitive and compassionate carer. Communication along the way has always been easy and the management team is very responsive. Thank you for making the process so straightforward. I have no hesitation at all in recommending your services.

Reply from Amanda Chandler, Deputy Care Manager at Home Instead (Epsom & Mole Valley)

Dear Lisette,
Thank you for your kind words, it was a real pleasure to support your mum and help her to remain living at home. We will miss her and we wish her all the best. Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jane W (Daughter of Client) published on 31 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My heartfelt thanks to all the team involved in the planning and care of my dad. The attention to detail and matching of appropriately trained staff, when planning his care, was very reassuring. Everyone is so kind, caring, understanding, supportive, and professional, both in relation to my dad's care
and in supporting our family. You go 'above and beyond' - thank you all so much.

Reply from Rachael Hughes, Care Manager at Home Instead (Epsom & Mole Valley)

Thank you. It was a pleasure to support your father and we wish him all the best for the future.
Kind regards


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Graham K (Son of Client) published on 11 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has been house bound since losing her driving licence due to her Alzheimer's diagnosis. She lives about an hours drive away so its not easy to pop in with any shopping etc.


We have been using Home Instead to provide companionship and support to Mum for over a year.


The companion gets

on very well with Mum, whenever the care giver arrives Mum greets her like a long lost friend. Mum really enjoys the visits.


We have found Home Instead very easy to deal with, and cannot fault the standard of support they have provided.


Reply from Amanda Chandler, Deputy Care Manager at Home Instead (Epsom & Mole Valley)

Thank you for your review and I am pleased that we have been able to support your mum to remain living at home and to provide trips out for her. I know the Care Professional will miss her time with your mum and we all wish her the best for the future.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R U (Husband of Client) published on 11 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were content and happy clients of Home Instead for over five years. We always had superb carers - adjusting the number of hours per week to suit our various needs. The efficient staff were helpful and periodic visits were made by management to ensure our requirements and services were being efficiently
met. Invaluable help throughout and were very friendly.

Reply from Rachael Hughes, Deputy Care Manager at Home Instead (Epsom & Mole Valley)

Thank you for your kind words, it was a pleasure to support your wife for so many years, I hope you have both settled well into your new home.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Andrew C (Son of Client) published on 2 June 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had carers from Home Instead help my elderly parents, initially the care was provided for my father and after his death last year it continued for my mother. We as a family found the carers and staff at Home Instead to be extremely helpful. We had great communication with staff through emails
and phone calls, and any requests we had were dealt with promptly. I cannot emphasise enough how valuable the service given to my parents was and would definitely recommend Home Instead to others.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Ann B (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead (Epsom & Mole Valley) have been invaluable in helping to take care of my stepmother over the past 15 months or so. Unfortunately, she was diagnosed with Dementia/Alzheimer's and was quite fragile but with the help of the really wonderful team who visited her on a daily basis, she managed
to stay in her own home, until last month. After falling and breaking her hip, her confusion has deepened and it was recommended that she be relocated to live closer to the family and reside in a residential nursing home. We could not have managed without the care and helpful guidance given to us in, at times, very stressful situations and we cannot praise their services highly enough. Thank you.

Reply from Simon Burrowes, Operations Manager at Home Instead (Epsom & Mole Valley)

Dear Ann, thank you so much for your review and positive ratings. I am pleased that we were able to help your mother to continue to live in the comfort of her own home for as long as possible. We wish her all the very best at the residential nursing home. Kind regards, Simon


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Lynn H (Daughter of Client) published on 16 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum has two different caregivers from Home Instead, both of whom have been brilliant. Although Mum was initially reluctant to have any extra support, once she agreed to try it she hasn’t looked back. The visits have brought sensitive and adaptable support for Mum and she loves the chats and laughs
she has with them. Although almost blind, she has been able to go out for lunch or a coffee with their support if she wishes, which has really improved her quality of life. Knowing that she is seeing other people and getting extra help from them has also made a huge difference to me as I am able to relax and have some time for myself on the days they visit. About a year ago, as a newcomer to finding care and support for Mum I was at a loss to know where to start or who to choose. I’m so glad we found Home Instead, and to anyone in a similar position I wouldn’t hesitate to recommend them.

Reply from Rachel Hughes, Deputy Care Manager at Home Instead (Epsom & Mole Valley)

Dear Lynn, thank you so much for your kind words and I am pleased that we have been able to improve your mum's quality of life as well as take some of the strain off you. Kind regards, Rachel


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Jo J (Client) published on 6 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am so pleased with the home care provided by Home Instead for my mother. They were able to accommodate my request for extended hours to enable me to have a good few hours of respite. A wonderful carer was matched to my mother's personality. The carer has been invaluable, making useful suggestions
to help and being keen and enthusiastic in her role. I wish I had called months before I did, to engage Home Instead services because the difference it has made to my family is huge. Highly recommend. Don't hesitate to pick up the phone. Excellent value for money.

Reply from Rachael Hughes, Deputy Care Manager at Home Instead (Epsom & Mole Valley)

Dear Jo,
Thank you for your lovely feedback. It was a pleasure to look after your mum and staff will really miss her. We wish her all the best for the future.
Best wishes, Rachael


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from David S (Son of Client) published on 6 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead services were recommended to me by a colleague who had nothing but praise for the company and the service provided by them. I utilised their services to support my ageing mother over a number of years and as she progressed into further levels of dementia. Throughout, Home Instead was
excellent to deal with and very responsive and adaptable to her relevant needs, including providing extra services at short notice. They didn’t let me down once and were always a pleasure to deal with. The carers were magnificent; so kind, so helpful and so caring. I similarly have only good words and praise for the company and the services they provide, and would highly recommend them to anyone with elderly care needs. I will forever be grateful to the numerous careers who supported my mother throughout what was and can be such a difficult and eventful time; the reassurance and assistance you provided were amazing throughout. Thank you from the bottom of my heart!

Reply from Rachael Hughes, Deputy Care Manager at Home Instead (Epsom & Mole Valley)

Dear David, thank you so much for your kind words. It was a pleasure to help your mother over the last two and half years. We hope she is settled and happy in her new home. Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Fran B (Daughter of Client) published on 24 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I are so pleased to have found Home Instead to help our mum. The service they offer to an elderly lady who is at best confused and at worst completely unable to remember what happened two minutes ago, is amazing. Mum’s helper is kind, caring, patient and an absolute saint. She provides
feedback if she is ever concerned or notices a change and spends a lot of time talking to Mum, taking her shopping and playing games with her. We are so grateful for this service.

Reply from Simon Burrowes, Operations Manager at Home Instead (Epsom & Mole Valley)

Dear Fran, thank you so much for your kind words. I know that our care professional really enjoys helping your mum. Your feedback is really appreciated, and we will pass this on to Lynn. Kind regards.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Bill H (Son of Client) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been caring for my housebound mother for the last few years. The team of carers assigned to Mother have been absolutely wonderful. They were all so very caring and aware of her needs, nothing was too much trouble for them. We as a family knew Mother was always in very good hands. If
they became aware of a problem or were concerned about anything, they always kept us informed.
The same can and should be said for the administration department. Whenever any schedules needed to be changed, either from our needs or those of Home Instead, the support given was always exemplary. Nothing was too much trouble and we were always kept fully updated.
All in all, Home Instead operate a very professional and caring service and I would readily recommend them.

Reply from Rachael Hughes, Deputy Care Manager at Home Instead (Epsom & Mole Valley)

Dear Bill, it has been an absolute pleasure supporting your mother over the last five years and many thanks for your kind words about our service. The team very much miss working with her and we hope the new home works out well for her. Kind regards, Rachael.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Sofi R (Daughter of Client) published on 12 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During the Covid lockdowns my 94-year-old father came to live with us for 9 months. As I work full-time we asked Home Instead to provide between 4 and 6 hours care a day during the week. The service was brilliant. Dad built up a great relationship with all the carers, as did we. We were overwhelmed
by their commitment, kindness, hard work and sheer professionalism. The company itself was having to deal with all the challenges of Covid - but never let us down. They were reliable, efficient and consistent. We are extremely grateful and would not hesitate to give a glowing recommendation.

Reply from Simon Burrowes, Operations Manager at Home Instead (Epsom & Mole Valley)

Thank you for such a lovely review. It was a pleasure to support such a wonderful man. He will be missed by our care professionals who I know became extremely fond of him.


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Home Instead (Epsom & Mole Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Home Instead (Epsom & Mole Valley) is calculated as follows: ( (87 Excellents x 5) + (3 Goods x 4) ) ÷ 90 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Epsom & Mole Valley) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Maggie

Maggie Adenmosun

Job Title: Recruitment Manager

Joined: 2023

Managing the recruitment process from start to finish including advertising, shortlisting, interviewing, and onboarding.


Frequently Asked Questions about Home Instead (Epsom & Mole Valley)

What Type of Services does Home Instead (Epsom & Mole Valley) offer?

Home Instead (Epsom & Mole Valley) offers Home Care.

How many Carers does Home Instead (Epsom & Mole Valley) employ?

Home Instead (Epsom & Mole Valley) employs 120 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Epsom & Mole Valley) to verify any information. View our terms and conditions. Home Instead (Epsom & Mole Valley) has a Platinum Service – more info.