Home Instead (Epsom & Mole Valley)

Finachem House, 2 Ashley Road, Epsom KT18 5AX
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10 83 Reviews
  • Home Instead (Epsom & Mole Valley), Epsom
Established in 2010 and rated as 'Outstanding' by the Care Quality Commission (CQC) (January 2017), Home Instead Epsom & Mole Valley is a family owned, award-winning company providing companionship led care to people in their own homes in Epsom, Ewell, Ashtead, Leatherhead, Bookham, Dorking, Tadworth, Banstead and across the Mole Valley. The Surrey Care Association have awarded them "Overall Best Home Care Provider" and "Best Registered Care Manager" (November 2019).

Receiving an outstanding rating puts Home Instead Epsom & Mole Valley in the top 1% of home care companies that have been inspected by the CQC.

Home Instead Epsom & Mole Valley individually match their Care Professionals to their Clients based on personality, interests and skills required. Home Instead Epsom & Mole Valley believe continuity of Care Professional makes a huge difference to the quality of support by allowing enduring relationships to grow. All Home Instead Epsom & Mole Valley's Care Professionals live locally and are car drivers insured to take their Clients out to local shops, garden centres and areas of interest as required.

Home Instead Epsom & Mole Valley aim to add support to Clients to live as well as possible, as well as provide practical support to help continue living independently in their own homes.

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Care Provided by Home Instead (Epsom & Mole Valley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Danielle Peet (Manager)

Funding & Fees Guide for Home Instead (Epsom & Mole Valley)

  • Prices

  • From £31.50 per hour

Home Instead (Epsom & Mole Valley) Reviews (83)

Total of 83, showing 61-80
10

Home Instead (Epsom & Mole Valley) has a Review Score of 10 (9.967) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Epsom & Mole Valley) has 83 reviews.

Overall Experience

  • 79
  • 4
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Date Published

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Review from Russell W (Son of Client) published on 8 February 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used this company for my mother, who is 93yrs old, for the last 2-3years and found them after searching for home care online.
From day one they have proved to be extremely helpful and are always available to offer guidance then needed. My mother has 2 carers who come in 3 days a week. She has
bonded so with both of them, nothing is too much trouble.
As both myself and my brother live some distance away, it is of great comfort to us to know that she is in such good hands.
I would not hesitate to recommend this company to others.

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Review from Anthony M (Husband of Client) published on 20 January 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

More than happy with the service provided. Very helpful. considerate and compassionate.

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Review from Mollie A (Client) published on 4 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a client of Home Instead since August when I fell over and became immobilised. Home Instead arranged for a carer to come every morning and later in the evenings too. This was all arranged successfully at very short notice. The carers were introduced to me by the director on the day they
began caring. I had the same carers all the time, so I got to know them and they me.
It is the policy of Home Instead to match each client with a compatible carer. This has worked very well for me and I am very impressed with the dedicated team at Home Instead.

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Review from Jill C (Client) published on 19 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My carer is very kind and very nice. Lovely to see the lady from the office who comes to see me every 12 weeks to check that I am ok. My carer is very understanding of all my needs.

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Review from Claire W (Daughter of Client) published on 13 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has been providing care for my mother for the last 3 or 4 years. The level of service has increased as her dementia has advanced. Their service has enabled her to stay in her own home much longer than we could have hoped. All the carers who took care of my mother were very professional,
warm, kind and caring. They were obviously trained in dealing with her dementia and limited sight. The agency was very good at keeping me appraised of her declining abilities, which was extremely helpful to me as I live in the U.S.

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Review from Stuart W (Son of Client) published on 10 October 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to record the commitment and care shown by all of the (Caregivers) which has been truly remarkable and far beyond that which we anticipated at the start, not so much carers as part of the family who have brightened my mother’s days fulfilling her wish to be in her own home, for which I
thank you all.

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Review from Hilary W (Wife of Client) published on 4 October 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Epsom & Mole Valley) have been able to deal with everything that we needed support with. Things changed very quickly but Home Instead Senior Care were able to react with kindness and compassion.

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Review from Martin S (Son of Client) published on 14 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead Senior Care are a very good run, caring agency. My mum is 95 and suffers from Dementia and they are very caring and making mum happy. They make her drinks, take her out and overall I have great trust in them to look after my mum. They are very good to my mum and if there is a problem they
will deal with it or will call me.

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Review from E M (Husband of Client) published on 13 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been delighted with the help we have received. It has helped us to achieve a less worrisome, troublesome way of life. Many thanks.

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Review from G C (Client) published on 4 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are excellent. They match the carers with the clients. The carers do whatever you want no matter how small the job and most of all they become a friend. They are always on time, even allowing for bad traffic problems so there is no waiting around and they soon get to know your likes and
dislikes. The office staff are nearly always efficient and are always friendly.
A spot check every 3 months is brilliant as carers are not made aware of when it is happening, all in all if I have to have carers Home Instead provide an excellent service.

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Review from Alan S (Wife of Client) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband is cared for by 2 carers who attend each week day and alternate weekends. From 8am to 10am. They give him personal care, provided breakfast and as they have been coming since Sept 2014 they are part of the family in helping him and me. I am fit and well and have a cleaner or gardener to help.
A quality assurance officer from Home Instead Senior Care comes every 3 weeks to see us and is very helpful.

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Review from Ann L (Friend of Client) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the standard of care given to my friend. The carers treat him with dignity and respect - he enjoys their company.
Home Instead also do very regular checks with ourselves (live-in carers) and with his family. Making sure all is okay and if anything has changed or is needed.

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Review from Ursula R (Daughter of Client) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Discovered Home Instead approximately nine months ago to care for my elderly father. Chose them because of the reviews on the website. We have been really pleased with the service, the carers have been amazing. My father sadly passed away in October but we decided to continue with the carers as companions
for my mother, which has helped to ease her loss. We were impressed how Home Instead addressed the needs of the client and organised appropriate carers, it brightened up my dads days and he loved it when he got taken out to lunch or had visits to various places.

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Review from Jennifer H (Daughter of Client) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead provided my father with caring and professional service. They were available to talk to at any time and were always ready to offer advice and practical help. The carers who we used were so friendly towards my father who suffered from Alzheimer's and nothing was too much trouble.

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Review from H H (Wife of Client) published on 8 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This agency has been a life line for me and my husband. They are more than an agency in care, home help and any other support. I feel that I can always pick up the phone which is peace of mind when I am alone in this house.

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Review from Margaret B (Daughter of Client) published on 29 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault this company for the standard of care that they provide to my mother but also for the support that they provide to us as the wider family. It was a difficult task to persuade mum that a bit of extra support would not only help her but also reduce the burden on us. Mum is absolutely delighted
with the caregiver that has been matched to her, they have become real friends. It has also significantly reduced my stress levels knowing that there is another pair of eyes on the ground as well as a team that I can turn to.

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Review from S M (Wife of Client) published on 28 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service went very well and everything discussed on my husbands care and his needs. Every time we had care either come out or talk over the phone it has been very courteous and compassionate with our concerns. Always very polite and caring.

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Review from Jane H (Daughter of Client) published on 27 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead in Epson keeps us very well informed of any changes in care givers schedule and any concerns they have concerning my mother. The care givers are all kind, polite and willing to do any tasks needed. They are professional , carrying out any task that are not in our remit. Regular reviews
that help us monitor our mothers escalating dementia.

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Review from Linda G (Daughter of Client) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Appointment made in advance. The reviewer to care to look at any changing needs my mother has or is likely to have in the near future. In particular we discussed a forthcoming hip operation and care required. This review was easy as my mum's carer is fantastic and is quick to notify of any issues and
gives hands on practical support. Brilliant!

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Review from S B (Daughter of Client) published on 1 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

There is nothing negative to say about Home Instead, their staff are reliable and caring. When a designated carer cannot attend, then a known carer stands in. They have always been able to accommodate changes in circumstances which takes the pressure off our family. We have regular visits from the management
to update the care plan and discuss my parents needs.

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Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Home Instead (Epsom & Mole Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Home Instead (Epsom & Mole Valley) is calculated as follows: ( (87 Excellents x 5) + (3 Goods x 4) ) ÷ 90 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Epsom & Mole Valley) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (5)

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Meet the Team (1)

Maggie

Maggie Adenmosun

Job Title: Recruitment Manager

Joined: 2023

Managing the recruitment process from start to finish including advertising, shortlisting, interviewing, and onboarding.


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