Home Instead (Epsom & Mole Valley)

Finachem House, 2 Ashley Road, Epsom KT18 5AX
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10 83 Reviews
  • Home Instead (Epsom & Mole Valley), Epsom
Established in 2010 and rated as 'Outstanding' by the Care Quality Commission (CQC) (January 2017), Home Instead Epsom & Mole Valley is a family owned, award-winning company providing companionship led care to people in their own homes in Epsom, Ewell, Ashtead, Leatherhead, Bookham, Dorking, Tadworth, Banstead and across the Mole Valley. The Surrey Care Association have awarded them "Overall Best Home Care Provider" and "Best Registered Care Manager" (November 2019).

Receiving an outstanding rating puts Home Instead Epsom & Mole Valley in the top 1% of home care companies that have been inspected by the CQC.

Home Instead Epsom & Mole Valley individually match their Care Professionals to their Clients based on personality, interests and skills required. Home Instead Epsom & Mole Valley believe continuity of Care Professional makes a huge difference to the quality of support by allowing enduring relationships to grow. All Home Instead Epsom & Mole Valley's Care Professionals live locally and are car drivers insured to take their Clients out to local shops, garden centres and areas of interest as required.

Home Instead Epsom & Mole Valley aim to add support to Clients to live as well as possible, as well as provide practical support to help continue living independently in their own homes.

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Care Provided by Home Instead (Epsom & Mole Valley)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Danielle Peet (Manager)

Funding & Fees Guide for Home Instead (Epsom & Mole Valley)

  • Prices

  • From £31.50 per hour

Home Instead (Epsom & Mole Valley) Reviews (83)

Total of 83, showing 81-83
10

Home Instead (Epsom & Mole Valley) has a Review Score of 10 (9.967) out of 10, based on 15 reviews in the last 2 years. Over all time Home Instead (Epsom & Mole Valley) has 83 reviews.

Overall Experience

  • 79
  • 4
  • 0
  • 0
  • 0

Date Published

83
6
6
15
68

Review from Dorothy H (Daughter of Client) assisted by family/friend published on 29 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From first contacting Home Instead we have been treated with care and compassion. From our initial conversation up until we met our carer we have had a very professional service. Mum is happy with her carer and they get on well, with a result for our family.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Natalie B (Client) published on 1 October 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I like all my contact with the company so far, from my very first phone call to the office. They are fantastic, so friendly and supportive. I look forward to any contact even care reviews from the office staff as that will also be pretty much guaranteed to include not just a very good, useful, proactive
and all you need from a review it will also be a good chat, a lot of laughs, smiles with genuine help and advice far beyond any care service I have experienced before if only I had found them five years ago from day one of needing the extra help!

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Care / Support

Management

Treated with Dignity

Value for Money

Review from Clare C (Daughter of Client) published on 14 September 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The office staff were always helpful, responsive and proactive. If I contacted them I was always certain to get a prompt response. The care workers were kind and supportive to mum and encouraged her to try and keep doing things. They fed back any concerns appropriately either directly to me or to the
office. These were always helpful remarks and suggestions. Home Instead have given my brother and myself confidence that mum is safe and able to stay in her own home. This peace of mind is especially important as neither of us live locally. Thank you Home Instead Epsom.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 10.0 (9.967)

Overview of Review Score

The Review Score of 10 (9.967) out of 10 for Home Instead (Epsom & Mole Valley) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.967 for Home Instead (Epsom & Mole Valley) is calculated as follows: ( (87 Excellents x 5) + (3 Goods x 4) ) ÷ 90 Ratings = 4.967

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Epsom & Mole Valley) is based on 15 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Jan 2017

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (5)

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Meet the Team (1)

Maggie

Maggie Adenmosun

Job Title: Recruitment Manager

Joined: 2023

Managing the recruitment process from start to finish including advertising, shortlisting, interviewing, and onboarding.


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