Home Instead (Nottingham)

The Lookout, Bull Close Road, Nottingham NG7 2UL
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9.9 85 Reviews
  • Home Instead (Nottingham), Nottingham
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Care Provided by Home Instead (Nottingham)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Natasha Warren (General Manager)

Funding & Fees Guide for Home Instead (Nottingham)

  • Prices

  • Please call to enquire about pricing
Are you the Owner/Manager of Home Instead (Nottingham)? View your Advertising Options

Home Instead (Nottingham) Reviews (85)

Total of 85, showing 1-20
9.9

Home Instead (Nottingham) has a Review Score of 9.9 (9.893) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Nottingham) has 85 reviews.

Overall Experience

  • 75
  • 9
  • 1
  • 0
  • 0

Date Published

85
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3
14
71

Review from Sue B (Daughter of Client) published on 19 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very impressed with all aspects of Home Instead. Carers 1st class. Case manager 1st class. Office staff 1st class. Carers 99% on time and if they were going to be late they would always ring in advance.
Carers were always respectful, caring, kind and compassionate.

Reply from Carrin Rothwell, Operations Manager at Home Instead (Nottingham)

We are very grateful for the positive feedback. It means a lot to know we have a 1st class service. Our aim is to ensure the service provided is to a high standard, ensuring we have reliable and compassionate care professionals delivering care to your loved one. We are always here should you need us.


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Review from J M (Daughter of Client) published on 3 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has had home care visits and supplied the most amazing support for over 2 years. She looks forward to the carers' visits and thoroughly enjoys their company. As a family, we know they go above and beyond to help Mum and ourselves. Would recommend it to any family looking for a great carer.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much. I will pass on your kind words to the team. It really does make a difference to us knowing we are supporting not only our clients but their family too.


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Review from Heather W (Daughter of Client) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Nottingham have cared for my dad for 17 months prior to his admission to a nursing home. I can't speak highly enough of everyone concerned from the initial assessment, which was thorough and kind, through to the office staff and of course the carers themselves. Everyone was kind and considerate
to both Dad and the rest of the family. The carers went over and above to help him. It's a pity I can't name people individually but you know who you are!
A huge thank you to you all.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for taking the time to write your review. It really does make a difference and I will pass this over to the team. If you need anything in the future, do not hesitate to contact us. Thank you.


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Review from S S (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead are quite simply fantastic.
The service and care they provide is second to none. We changed my Mums care provider this year on a recommendation. It’s the best decision we have made by far. She loves her carers and really looks forward to their visits. Nothing is ever too much trouble and
they go way over and above in everything they do. It is such a huge relief for our family to find Home Instead - just lovely kind people who really do care.

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Review from S P (Daughter of Client) published on 8 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead looked after my late father for the last two and a half years of his life. During this time he became increasingly frail and in need of assistance with everything he needed to do. At all times all the staff, both those in the office and his carers treated him with dignity, deep kindness
and respectful fondness, nothing however challenging or unexpected was too much trouble. This was a huge comfort to both my father and myself. He trusted them and was always glad when they were with him, and I knew that whatever time of day or night I had to call someone would be there to listen, talk, help and reassure me.
On the day of his death, the kindness and support I was given was invaluable and beyond all expectations. I wasn't left to fend for myself but helped by staff and his carers throughout the saddest of days. I have recommended Home Instead to friends ever since and will always do so.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

What beautiful words! Your dad was a wonderfully and talented man, we are very proud to display his work here in our office. It was a pleasure to be a part of his life and support him to remain in his own lovely home.


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Review from J F (Daughter of Client) published on 11 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the care my father is receiving from Home Instead. The information, organisation and management are all excellent and everything is done to help the client and family make a difficult transition into having care at home. The carers are wonderful, kind, courteous, respectful, friendly,
professional and dependable. I would recommend Home Instead to anyone wanting the best of care whilst choosing to remain living a home.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

The transition to having care at home is such a big decision. This is something we see daily and it is our pleasure to support this. Thank you so much for your kind words, it is truly lovely to know that we have made a positive difference.


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Review from Ann A (Client) published on 4 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been satisfied with the care I have received from Home Instead. The carers I have had for the last two years have seen me through the bad times and good times. Nothing has been too much trouble for them. Two of my friends who don't need care at the moment have said that they would certainly
use Home Instead when the time came.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for your kind words. Making a difference and supporting both the good and the bad is exactly what we are here for. We are so pleased that you have formed the working relationships that you have, with your consistent team of care professionals.


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Review from S P (Daughter of Client) published on 27 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The initial assessment helped my mum to feel at ease, the carers were friendly and respectful and supported my mum to be as independent as she can be. I was very pleased with the service and would definitely use Homestead again in the future.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for your kind words. We are so happy that your mum felt at ease and was supported well by her team. We are always here if you need us at any point in the future.


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Review from T G (Client) published on 27 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service we have received has been very good.
From the office and the carers.
We will continue to use them if and when we need to.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for your kind words. We are always here to help, so please do not hesitate to contact us in the future for any support.


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Review from W H (Client) published on 14 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been using Home Instead since my discharge home from the hospital. Their care has allowed me to recover quicker. The team that I have been placed with have been exceptional and I have made some lasting friendships. I would highly recommend their service to others that may be in need of some support.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for your kind words. We are so pleased that the support has aided your quick recovery.


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Review from Norman T (Husband of Client) published on 24 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is bedridden and has numerous medical issues. Doctors and nurses added her to their fast track, and I submitted myself to inevitable depression. Home Instead’s care team’s energy and enthusiastic support has helped both my wife and myself immensely. My wife has been removed from the fast track
for the time being. I now have time to swim thousands of meters per week, visit friends and relatives and have some much-needed me time.
I would and do recommend their services.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Absolutely wonderful to hear. It is a pleasure to support your wife and knowing that when doing so we are ensuring precious time for you really does make our day. Thank you.


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Review from Carolyn B (Daughter of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been using Home Instead to provide carers for my 90 year old dad for the last 6 months. On the whole, we are very satisfied with the experience. In particular, I have been impressed by the flexibility of the company to make changes to visiting times and locations and to take account of my dad’s
preferences. The cost of care is not cheap, but it is worth it for my peace of mind, and to know that a carer will always come when they are supposed to.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for your kind words. It is an honour to support such wonderful clients and I know your dad's team enjoy their visits. He really is a lovely man.


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Review from S N (Daughter of Client) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic service and care for my Dad, both from the office staff and the carers who visit 3 times a day. Office staff friendly and always on hand via the phone and by email to discuss Dad's care. All the carers really do care and give first class service.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much. Your kind words really do mean a lot to everyone one of here at Home Instead Nottingham.


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Review from B T (Daughter of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot thank the Team at Home Instead enough. Every single person has given my Mum excellent support and care. From first contact until to date they have been polite, helpful and professional. The Carers are wonderful and my Mum went from being sceptical to looking forward to their visits. What wonderful
people.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for your kind words. From sceptical to looking forward to visits is exactly why we do what we do. It is an absolute pleasure.


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Review from James W (Client) published on 20 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All Home Instead employees, both those visiting my home and those I contact in the office, are at all times extremely courteous and honest. I have no complaints whatsoever of bad behaviour or rude contact or mismanagement. Thank you.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for your review. You are an absolute pleasure to support and everyone looks forward to a chat when you call the office.
Your kind words really do mean a lot.


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Review from Andrew H (Son of Client) published on 7 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over a period exceeding five years, Home Instead (Nottingham) provided care firstly for my father, then after his passing, my mother. Dad had dementia and the focus was on providing regular stimulating (mostly male) company and to give Mum a break. This was highly successful but as Dad's condition worsened
Home Instead were able to adapt their care through to end-of-life. It's quite simple, the family could not have managed without Home Instead. The carers were on the one hand assiduously careful with Dad but also human in all their reactions and interactions with Mum and the rest of the family. Subsequently, Mum's needs increased and Home Instead continued to provide a regular team who have become Mum's friends as she continued to enjoy their company whilst they kindly assist with eg. washing, meal prep and when required GP liaison. Mum will be saying goodbye in the next few weeks as she moves-in with my sister in another part of the UK, but none of us will forget the top quality care both she and Dad received!

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much Andrew for your beautiful words. I remember your dad fondly, a true gentlemen. Your mum is as lovely as she has always been. I met you on occasion at the house and have always spoken to your sister via telephone. Your mum will missed by us all and as a family we will miss the close working relationship that we have had with you for all this time. I wish you all well for the future and I hope the move goes well.


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Review from G H (Daughter-in-law of Client) published on 2 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent friendly service, nothing is too much trouble. Have required extra days the last month, due to father in law going into hospital, arranged at short notice and were really accommodating.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

We will always do our upmost to support any additional requests regardless of the notice given. So glad we could help and make a difference. Thank you for your kind words.


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Review from J Y (Daughter of Client) published on 27 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional review. Caring and asking if service we receive needs changing. Listens to what we are saying. Even though Mum has dementia, they always talk to and include her. Very pleased with the service we receive.

Reply from Natasha Warren, General Manager at Home Instead (Nottingham)

Thank you so much for the lovely review. It really does mean a lot to see the positive difference we make here at Home Instead Nottingham.


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Review from L W (Relative of Client) published on 12 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely satisfied with the service for our Auntie. The carers are extremely polite and sociable and are very kind and it's reassuring to know our Auntie is in good hands. In fact Auntie looks forward to the contact, chat and can't wait for them to arrive.
Nothing is too much trouble and
the Carers go that extra mile to ensure Auntie has all she wants.
A big thank you to our two lovely carers.

Reply from Amar Shah, Owner at Home Instead (Nottingham)

Hi, Thank you for the great review. I will make sure these wonderful comments are passed on to the rest of the team, and as always if there is ever anything you need please do not hesitate to contact us


Kind regards.


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Review from Neil W (Son of Client) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't fault the service from the team, right from the manager to the carers. I had them to look after my aunt and my father. They were brilliant. Nothing was too much trouble. Kept me informed all the way. The carers even got my aunt to start eating properly. My father always looks forwards to the visits.
Thank you, brilliant.

Reply from Amar Shah, Owner at Home Instead (Nottingham)

Hi Neil, many thanks for the great feedback, I will ensure the team is passed on your comments and I am happy we were able to provide the highest standard of care for your family. Please do not hesitate to contact us if there is ever anything you need.
Thanks
Amar


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Current Review Score: 9.9 (9.893)

Overview of Review Score

The Review Score of 9.9 (9.893) out of 10 for Home Instead (Nottingham) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.893 for Home Instead (Nottingham) is calculated as follows: ( (75 Excellents x 5) + (9 Goods x 4) ) ÷ 84 Ratings = 4.893

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Nottingham) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Frequently Asked Questions about Home Instead (Nottingham)

What Type of Services does Home Instead (Nottingham) offer?

Home Instead (Nottingham) offers Home Care.

How many Carers does Home Instead (Nottingham) employ?

Home Instead (Nottingham) employs 85 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Nottingham) to verify any information. View our terms and conditions. Home Instead (Nottingham) has a Basic Service – more info.