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Home Instead (Nottingham) has a Review Score of 9.9 (9.893) out of 10, based on 14 reviews in the last 2 years. Over all time Home Instead (Nottingham) has 85 reviews.
Review from Teresa F (Daughter of Client) published on 25 July 2017
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Treated with Dignity
Value for Money
Review from Alison J (Daughter of Client) published on 20 July 2017
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Treated with Dignity
Value for Money
Review from Christina F (Client) published on 21 June 2017
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Reply from Primo Sule, Director at Home Instead (Nottingham)
As I mentioned during my visit, some of the changes to your schedule have come about due to short-term absences. Nevertheless, the changes have not been managed as they should have and we will make sure this does not happen again. The person carrying out your last assessment had indeed provided support to you before. In many instances, our clients find this an advantage however, we do understand your concern and will make a change.
Although it was good to learn from you that the caregivers providing support are a good match we obviously have to do much more to ensure schedules are consistent and any changes are properly communicated.
Finally, many thanks for your feedback. As you know, we carry out regular reviews but sometimes we do not capture the full experience and the areas for improvement until we have additional feedback.
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Review from Diane L (Niece of Client) published on 5 June 2017
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Reply from Sarah Gell, Registered Manager at Home Instead (Nottingham)
Your time completing this review is much appreciated. I am glad our CAREGivers were able to make a difference to your Aunt's life, it is lovely to hear they built such good relationships with her. We are very lucky to have such a great team!
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Review from Rebecca B (Daughter of Client) published on 11 May 2017
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Reply from Sarah Gell, Registered Manager at Home Instead (Nottingham)
Thank you for your lovely words. We are incredibly proud of our team who do a fantastic job and it is good to hear we were able to ensure your mum could remain at home feeling safe.
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Review from Annette (Daughter of Client) published on 11 April 2017
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Reply from Primo Sule, Director at Home Instead (Nottingham)
Thank you for your kind words. It is great to know that through the dedication of our CAREGivers we were able to help your dad remain independent, safe and enjoying life.
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Review from G S (Client) published on 7 April 2017
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Reply from Primo Sule, Director at Home Instead (Nottingham)
I am sorry to learn that your opinion of the support provided is only satisfactory. I have looked at our records and cannot find any notes regarding service issues, only details of quality assurance calls when you expressed your complete satisfaction with the service. Nevertheless, there must have been something lacking in the support provided so we will look at the records further and learn what is necessary in order to continue to improve.
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Review from Brenda W (Client) published on 7 April 2017
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Review from Jackie R (Daughter of Client) published on 7 April 2017
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Reply from Primo Sule, Director at Home Instead (Nottingham)
Many thanks for your comments. Yes, we do sometimes have challenges regarding compatibility of CAREGivers despite carefully considering the needs and background of the individual being supported. This is particularly important when supporting somebody with Dementia. We do however have the flexibility to change and respond when necessary and I am delighted to learn that your mum benefited from the support received when she needed it most. We are lucky to have such a fantastic team of CAREGivers.
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Review from M L (Daughter of Client) published on 7 April 2017
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Review from Kay G (Daughter of Client) published on 1 March 2017
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Review from Neil M (Son of Client) published on 24 January 2017
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Review from B D (Daughter of Client) published on 24 January 2017
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Review from Marion L (Client) published on 12 January 2017
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Review from Hilda G (Client) published on 4 November 2016
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Review from CA (Daughter of Client) published on 4 November 2016
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We would highly
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Review from Mark H (Son of Client) published on 31 August 2016
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Review from Elaine E (Daughter of Client) published on 31 August 2016
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Review from Jean W (Client) published on 14 March 2016
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Review from P H (Daughter of Client) published on 9 March 2016
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The Review Score of 9.9 (9.893) out of 10 for Home Instead (Nottingham) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.893 for Home Instead (Nottingham) is calculated as follows: ( (75 Excellents x 5) + (9 Goods x 4) ) ÷ 84 Ratings = 4.893
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (Nottingham) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 2 Feb 2024
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