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Home Instead (St Albans) has a Review Score of 9.8 (9.779) out of 10, based on 25 reviews in the last 2 years. Over all time Home Instead (St Albans) has 60 reviews.
Review from Tracey M (Daughter of Client) published on 25 March 2024
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you for taking the time to review our services . We pride ourselves on making the right match of our Care Professionals to the clients and are so pleased it has been successful.
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Review from Iris N (Client) assisted by family/friend published on 25 March 2024
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you for your lovely words. We aim to provide the best quality of staff to support our clients and always use the mum test- we are so pleased it has been successful.
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Review from Rita G (Client) published on 25 March 2024
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you for taking the time to let us know how much you enjoy our services and its great that you enjoy coming to our Cafe and have such a good time.
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Review from Marie H (Wife of Client) published on 18 March 2024
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you for taking the time to review our services. We recruit all of our staff with the Mum test in mind and it is great to hear it's obviously working!
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Review from J J (Niece of Client) published on 15 March 2024
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you for your review- it's great that we can support your aunt in this way and that she enjoys our visits.
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Review from David A (Son of Client) published on 9 December 2022
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you for your kind words - we will pass this on to the Care Professionals. We always aim to go the extra mile and ensure we are there for our clients when their loved ones can't be.
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Review from LIndsey L (Daughter of Client) published on 23 September 2022
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
It was an absolute pleasure and privilege to be able to support your parents. Thank you for your kind words.
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Review from Alan M (Son of Client) published on 3 May 2022
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you for your lovely review - we will certainly pass on your kind words to our team. Thank you for entrusting your mother's card to our team.
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Review from A A (Husband of Client) published on 13 December 2021
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Review from Louise S (Daughter of Client) published on 7 December 2021
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Review from Helen H (Client) published on 29 October 2021
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you for your lovely words, they will be passed onto our team.
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Review from Dorothy W (Daughter of Client) published on 7 October 2021
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Hi, thank you so much for your lovely words. The Home Instead Team
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Review from Anthony M (Son of Client) published on 16 September 2021
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Review from Robert L (Client) published on 9 September 2021
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you for your kind words - it is lovely to hear that our caregivers have proved to be such a help to you.
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Review from Catherine S (Daughter of Client) published on 7 September 2021
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you for your lovely words. We will ensure your comments are passed on to the relevant caregivers. Thank you again for taking the time to review our service.
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Review from Christine D (Daughter of Client) published on 6 April 2021
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you for your lovely comments. We aim to ensure our clients receive the highest quality of care and enable them to remain at home. We love it when we receive comments like this which endorses the high quality of service we provide.
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Review from Hazel M (Daughter of Client) published on 28 January 2021
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you for your kind words. We understand just how difficult it has been for everyone during this pandemic and we are pleased that we have been able to support your parents.
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Review from Duncan B (Son of Client) published on 20 October 2020
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you for your kind words - it was a privilege to be able to support your mother.
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Review from Carol A (Daughter of Client) published on 13 October 2020
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you, it is wonderful to hear we are making such a difference to our clients' lives and to get such lovely feedback.
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Review from Av M (Daughter of Client) published on 3 July 2020
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Reply from Fiona Harrall, Owner at Home Instead (St Albans)
Thank you for your lovely words-we will certainly pass on your compliments to your mum's "girls".
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The Review Score of 9.8 (9.779) out of 10 for Home Instead (St Albans) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 25 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.779 for Home Instead (St Albans) is calculated as follows: ( (119 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 149 Ratings = 4.779
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Home Instead (St Albans) is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 25 Jun 2019
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