Home Instead (St Albans)

Unit 3, St Albans Enterprise Centre, Long Spring, St Albans AL3 6EN
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9.8 61 Reviews
  • Home Instead (St Albans), St Albans
Home Instead (St Albans) provide professional care services in the home, with all provision personalised to individual requirements, suiting the needs of older people, disabled adults and many with mental health complications.

This St Albans branch is part of an expanding UK home care provider, whose services are making a big difference to the lives of vulnerable adults enabling them to stay independent and live in their own homes.

Home Instead (St Albans) was rated outstanding by the Care Quality Commission in 2019.

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Care Provided by Home Instead (St Albans)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Kate Court (Care Manager)

Funding & Fees Guide for Home Instead (St Albans)

  • Prices

  • Available on request

Home Instead (St Albans) Reviews (61)

Total of 61, showing 41-60
9.8

Home Instead (St Albans) has a Review Score of 9.8 (9.787) out of 10, based on 26 reviews in the last 2 years. Over all time Home Instead (St Albans) has 61 reviews.

Overall Experience

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Date Published

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Review from Av M (Daughter of Client) published on 3 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead have been providing CAREgivers to my mum following her discharge from hospital last year. Mum had always been an active, sociable lady but her declining mobility and confidence was beginning to affect both her activities of daily living and emotional well being. I turned to Home Instead
as I wanted a quality-focused, consistent, proactive, personal and caring service and this is exactly what my mum receives, her life is enriched and she smiles again because of "her girls". If only they could cure her sleeping problems. The CAREgivers not only perform functional tasks but also share the most intimate of moments and brighten her day, they have become part of our extended family. Home Instead have clearly honed their recruitment program to employ people who truly do care and go above and beyond for their clients, the "creme de la creme". Their app also enables us to keep up to date with Mum's well being when we can't see her and office staff are always available and proactive when issues arise.

Reply from Fiona Harrall, Owner at Home Instead (St Albans)

Thank you for your lovely words-we will certainly pass on your compliments to your mum's "girls".


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Review from S H (Wife of Client) published on 23 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mostly excellent.
Thank you for helping us.

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Review from Elaine T (Daughter of Client) published on 20 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't wish for a more caring, considerate, reliable and hard-working caregiver. Our caregiver has become part of our family, and I'm sure she helps prolong my mother's life. She is a ray of sunshine, and my mum looks forward to every visit.

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Review from D R (Client) published on 11 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the month, I have had occasions to compare my "regular carers" with those on "relief" and have found that the service, attention and care provided is of a consistently high standard.

Reply from Fiona Harrall at Home Instead (St Albans)

Thank you for your lovely comments - we pride ourselves on having the best, well-trained staff and being able to offer a consistent high-quality service to all of our clients, whether it be their regular CAREGiver or someone that is covering for holidays.


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Review from Chrissie C (Friend of Client) published on 28 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead having attended one of their Dementia Awareness sessions as my neighbour, for whom I was next of kin, was rapidly deteriorating with a brain tumour and I desperately needed some help. On the first call, there was simply not enough carer capacity to help me but within 24 hours
Home Instead's owner had called me back to say they could help for an hour each day. We had three regular carers who were charming, efficient and coped with a very difficult Client. I was very confident in leaving each with my friend and if she did not want any direct help they were really good at turning their hand to the numerous things that needed doing. During the final five days, the carers were compassionate and caring as my friend slipped into semi-consciousness. When I contacted the office needing a little extra time they were speedily helpful and I knew they would help me if they could. I am so grateful that Home Instead were able to support at this most difficult time. Thank you.

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Review from Pamela R (Daughter of Client) published on 25 June 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Delighted with the service provided to my mum by Home Instead St Albans while I was away for two weeks. Her team of caregivers were attentive, thoughtful and skilful, which meant that mum felt listened to and well supported. I was reassured when I called her to learn that she had everything she needed
and that she was taken to an important hospital appointment as planned. Mum has high support needs and I have always found Home Instead to be reliable and very professional, investing a great deal in staff training and support. All very much appreciated.

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Review from Diane B (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel that I am lucky that I chose Home Instead as my care agency. I have been very pleased with the care I have received.
The carers are extremely efficient but friendly and helpful.
I know I can rely on them and they are always on time. I do not have any complaints but I know if I did they would
be dealt with quickly.

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Review from R G (Client) published on 16 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers are very well-trained in delivering excellent and sensitive care. They are professional, caring and willingly undertake the tasks asked of them, in a timely manner.
I look forward to the caregiver's visits, not only for the help they provide to me but for their cheerful personalities
and quiet companionship.

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Review from Margaret D (Client) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. All the carers are marvellous and nothing is too much trouble when asked to do a job.

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Review from Mary T (Client) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have already recommended several of my elderly friends. I am 99 years old.

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Review from Annie B (Wife of Client) published on 19 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our carer is a gentleman, just perfect for my husband. He not only provides personal care but on his visits provides companionship in form of difficult places to visit and walk.
My husband is very happy and I get a little respite.
We are extremely happy with Home Instead Senior Care.

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Review from Jennifer P (Client) published on 29 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been in a care home for 2.5 years I am back in the community. I have found Home Instead to be most supportive and encouraging on all fronts.
The style of management is perfect to suit my own approach to life. The carers and management, in my opinion, are a cut above that of other companies
I have experienced.

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Review from L J (Client) assisted by family/friend published on 28 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is the best Care Agency I have ever had. The managers took a careful assessment of my needs prior to sending carers. They personally introduced the carers I was going to have. I have two main carers who cover the week with another as backup if one or other is away. Each week, Home Instead
sends me a schedule stating the carer and time they will arrive within my agreed time slot of 8am-8.45am. Two weeks notice has to be given of any changes needed by me. If a carer is unable to arrive within 15 mins of the scheduled time, the office phones to inform me of expected time of arrival. Each of the carers are friendly and responsible and has high standards. The minimum length of my visit has to be not less than an hour, which means I do not feel rushed and there is plenty of time for me to organise the various things I need them to do. The carers appreciate not feeling rushed and also that between visits they are given time and mileage allowance.

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Review from A S (Daughter of Client) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After using another agency to provide care for both my mum and dad, we switched as the care provided was very unsatisfactory. Home Instead is the agency we now use and the staff have been of a much higher calibre. They treat both my mum and dad with care and respect, they understand and meet their needs
and record everything they do. We rely on them to report any concerns, management is friendly and we don't hesitate to speak to them to request more support when needed or to change arrangements to suit mum and dad. An excellent all round service.

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Review from Bobby W (Niece of Client) published on 12 June 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The company care for my aunt who has early stage dementia.
We recently took her away for a family wedding and then to stay with her niece.


Circumstances meant that we changed the timings of events but these were accommodated well.


On return, we met one of her carers with whom we were very impressed.

My aunt is clearly very well liked by her and it was so good to see them reacting together in a loving and caring way. When you live so far away from a vulnerable relative it is so reassuring to know that they are in safe hands and obviously well cared for.


I work in an environment where I frequently meet carers from various walks of life and it is sad to say that some of them simply do not care and so to witness the polar opposite was heartwarming.


Thank you, team, for the wonderful work you do in allowing patients such as my aunt to remain living in their homes knowing that they are safe and well cared for.


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Review from Philip W (Husband of Client) published on 25 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are extremely satisfied with the service you provide and our allotted carer is absolutely first class, dedicated to her work and a person who takes great pride in her work which she performs to the highest standards.

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Review from Nick T (Son of Client) published on 25 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service was first class and my mother benefited greatly from the kindness and love shown to her by her Home Instead carers.

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Review from Juliet M (Daughter-in-law of Client) published on 1 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided is wonderful, the carers have been fantastic, reliable and always a real support to my father. The company have always provided a very professional and flexible service. I would highly recommend them to anyone looking for care at home.

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Review from Lydia J (Client) published on 17 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been with the agency for about three years and am well satisfied with the service provided both by carers and administrative staff. The carers who come to the house keep good time, are friendly, willing and their work is of a high standard. I think I am fortunate to be so well looked after and
thus able to stay in my own home.

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Review from Carol B (Daughter of Client) published on 9 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care provided to my father was excellent. I had total confidence in everyone and felt all went far beyond what I had expected. Nothing was too much trouble for any of you.

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Current Review Score: 9.8 (9.787)

Overview of Review Score

The Review Score of 9.8 (9.787) out of 10 for Home Instead (St Albans) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 26 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.787 for Home Instead (St Albans) is calculated as follows: ( (125 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 155 Ratings = 4.787

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (St Albans) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 25 Jun 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (9)

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