Home Instead (St Albans)

Overview of Review Score

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

• a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

  The Average Rating of 4.787 for Home Instead (St Albans) is calculated as follows: ( (125 Excellents x 5) + (27 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 155 Ratings = 4.787

• b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

  The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

  The 5 points relating to the number of Positive Reviews for Home Instead (St Albans) is based on 26 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

• When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

• If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.