Home Instead (Harrogate Ripon & Thirsk)

Talisman House, 13 North Park Road, Harrogate HG1 5PD
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9.8 59 Reviews
  • Home Instead (Harrogate Ripon & Thirsk), Harrogate
Home Instead with offices in Harrogate, Ripon & Thirsk employs qualified and experienced carers in order to deliver both hourly & live-in care that is highly-focused on each client's personal situation.

The provider looks to help adults maintain their independence in the comfortable surroundings of their home, able to help those diagnosed with dementia and also adults with a learning disability.

The Home Instead brand is recognised around the world for the quality contribution it has made to the lives of older and vulnerable people.

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Care Provided by Home Instead (Harrogate Ripon & Thirsk)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Andrew Van Parys (Director of Care)

Funding & Fees Guide for Home Instead (Harrogate Ripon & Thirsk)

  • Prices

  • Minimum 1 hour per visit


    There is no 'one-size fits all' approach to caring for you or a loved one. That's why we take time to get to know you and your needs during our free, no-obligation consultation. Whether it's someone visiting 4 hours per week to having someone live permanently at your home we will have a solution for you. Costs can range from an hourly rate to a monthly subscription depending on your needs.

Home Instead (Harrogate Ripon & Thirsk) Reviews (59)

Total of 59, showing 21-40
9.8

Home Instead (Harrogate Ripon & Thirsk) has a Review Score of 9.8 (9.807) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (Harrogate Ripon & Thirsk) has 59 reviews.

Overall Experience

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Date Published

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Review from Julie H (Client) published on 5 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers to be very professional, helpful and caring. The office staff are always ready to help and make any timetable changes to cater to our needs, even at very short notice. During covid lockdown, the carers provided a lifeline delivering food and medicines, keeping my partner and myself
safe. I cannot thank them enough for the personal care that they provide. Overall an excellent performance.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your kind review. It's great to hear that we have been of such positive help during the COVID-19 pandemic.


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Review from Francis B (Son of Client) published on 12 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Harrogate's service goes way beyond purely practical needs. Management strategies appear well thought out, and for the most part, highly client-focused - adaptation during the Covid-19 crisis has raised my impressions yet further. Individual caregivers are truly exemplary, gold-standard
- kind, patient and thoughtful, providing proactive care at a level one might otherwise expect only from family members. The service benefits not only my mother but the whole family who can be confident that she is receiving the best of care from the best of people.

Reply from Sheena Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your review and it is great to know we are providing much needed support and help during these difficult times.


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Review from John H (Husband of Client) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Highly satisfied with both services and care providers. Changed evening call to 6pm due to wife's worsening dementia.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to submit your review. I am so pleased we were able to respond to your wife's changing needs due to her worsening dementia.


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Review from A W (Client) published on 2 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers you have given me have been excellent - good company and helpful.

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to write your review. It's great to hear that our team are helpful and good company. I will ensure that this is passed on.


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Review from Elizabeth R (Daughter of Client) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care given was of a good standard and the carers were punctual and efficient. They respected my mother's wishes and encouraged her to meet her nutritional needs.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your review. It's great to hear that the care your mother received was of a good standard, punctual and efficient.


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Review from J P (Niece of Client) published on 14 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

The quality of the caregivers was very good and my Aunt liked their company. But the organisation from the office side was not good. Information about changes in my Aunt's circumstances was not acted on in a timely manner and I ended up feeling very let down by them.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your feedback. It's good to hear that you were happy with the quality of care provided to your Aunt. We are sorry that your experience with the office didn’t quite match your expectations. We are known for having high standards and caring deeply about our customers. We can’t fix the past, but you have my personal commitment to improve the way our office serves every customer. Please accept my sincerest apologies on behalf of everyone on the team.


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Review from J G (Wife of Client) published on 27 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff were friendly, kind, reliable, helpful and patient with my husband.

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Review from P S (Son of Client) published on 20 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care - great attention to needs.
Nothing was too much trouble.
In mum's last couple of weeks, she was quite ill and was treated with dignity and respect.

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Review from H S (Daughter of Client) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with overall support and care. Understandably the times were out of kilter ie., would have liked 7.30 - 9.30 am but as this is the busiest spot it was not available at such a short length (10 days). We were very pleased with all the carers who showed my mother respect and kindness.

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Review from C G (Daughter of Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Transport and reliable service allowed my 94 year old mother to live independently for longer than anticipated. Caregivers well matched. Admin and back office services rather let the agency down but overall good and would definitely use again.

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your feedback about the service that we provide to your mother. I am pleased to see that our CAREGivers have been well matched and reliable and that this has enabled your mother to remain living independently at home. I have also noted your comments regards the admin and back-office services being below expectations so I have asked one of the management team to contact you direct in order for us to better understand the issues so that we can learn from your experience.


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Review from Elizabeth H (Daughter of Client) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From initial contact, the administration staff could not be more helpful, especially the manager at the initial meeting and subsequently the care coordinator. All the carers were extremely compassionate, efficient and kind. The carers on a number of occasions went over and beyond what was required.
The family are very grateful.

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your review of our service. It's great to hear that the staff provided have been such a great help.


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Review from M H (Client) assisted by family/friend published on 2 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The three main carers I have are very good.
Their attention to my needs and their expertise cannot be faulted in any way and I am very grateful for all their efforts.

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to submit your review. It's great to hear that the team are doing such an 'expert' job. I will make sure your comments are passed onto them.


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Review from Stuart L (Husband of Client) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care.

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your positive review. It's great to know we are doing a good job.


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Review from Audrey S (Client) published on 18 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have two caregivers who are friendly, helpful and understanding. Interesting to talk to we have a lot of fun and laughter. Excellent friends.

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to submit your review. It's always heart warming to receive such positive feedback. I will ensure your comments are fed back to your CAREGivers.


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Review from Judy F (Daughter of Client) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot praise the people at Home Instead highly enough. In a phenomenally difficult position, Home Instead went from one hour a day to 24 hours a day caring for my mum who cannot do anything for herself, within the space of two hours. The carers were so very kind and looked after her above and beyond
anything we may have expected.
Thank you from the bottom of my heart.

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Judy, thank you so much for your great review. It's heart warming to know that we were able to be so responsive to your mother's changing needs.


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Review from Brynmor W (Client) assisted by family/friend published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All round excellent service!

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your kind and positive review. I will be sure to pass your comments on to the team.


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Review from L P (Daughter of Client) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very good carers but improvement required in admin department.

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to send in your review. We are currently undertaking a review of our administration process to identify where improvements can be made. If you have any specific feedback in this respect please feel free to contact me directly and would be happy to discuss this with you.


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Review from K O (Daughter of Client) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding in every respect, enabling my mum to live at home.

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to send in your review. It's so pleasing to see the team's hard work having such a positive impact on your mum being able to remain at home. I will ensure this is passed on to the team.


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Review from Dorothy K (Friend of Client) assisted by family/friend published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The overall care has been outstanding during December and January. All the staff have been very professional, caring and friendly.
I would totally recommend this service.
Many thanks to all concerned.

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you so much for taking the time to leave your review. It's great to hear that the team did a great job, I will ensure that this is passed on.


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Review from K H (Daughter of Client) published on 22 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead Senior Care (Harrogate) came by recommendation and we were not disappointed. My mother required (daily) three hourly visits following discharge from hospital rehabilitation. The three months home care allowed her to decide for herself on residential care and say goodbye to a home she had
lived in for 16 years.
All staff are to be commended for their kindness, patience and forbearance at times when my mother could be a challenging client.

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your great review. It's gfabulous to hear that we were able to have such a positive impact on your mother's life at a time of such upheaval for her and all the family.


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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Home Instead (Harrogate Ripon & Thirsk) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Home Instead (Harrogate Ripon & Thirsk) is calculated as follows: ( (49 Excellents x 5) + (5 Goods x 4) ) ÷ 54 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Harrogate Ripon & Thirsk) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (5)

Karen

Karen

Job Title: Care Consultant

Before joining Home Instead Karen worked in Sales, Marketing and Advertising. After chatting to a friend who already worked for Home Instead Karen decided to take a completely different career path and joined Home Instead as a CAREGiver.


Karen says ''I settled into my role as a CAREGiver, enjoying such a rewarding role which has gave me so much job satisfaction. It was lovely to find at the end of the day the great joy with the work that we do that makes a difference in people’s lives''. When the opportunity arose Karen started her current role as part of the office team and is the first point of contact for people wanting to explore care options for themselves or a loved one.


Mel

Mel

Job Title: Field Care Supervisor

Before joining Home Instead Mel worked in various roles within residential care, banking and even ran a creche.


Mel's role is Field Care Supervisor, supporting the CAREGivers in delivering quality care to the Home Instead clients and assisting the CAREGivers through their Home Instead career development and training. Mel holds a City & Guilds qualification in Dementia Care & a level 3 Diploma in Health & Social Care.


Andy

Andy

Job Title: Business Administrator

Andy has 20 years of experience working with adults with learning disabilities and has completed his NVQ level 2 and 3 in health & social care. He also spent 4 years working in administration and sales in the manufacturing industry.
Andy is responsible for the preparation of client accounts, payroll and procurement of supplies including PPE as well as the smooth running of the Business Administration function. Andy also oversees the operational side of the business and the roll-out of new technology and systems.


Sheena

Sheena

Job Title: Director

Joined: 2009

Sheena was Head of Facilities Management for a large global training organisation for over 10 years prior to taking a short career break to have a family. Like many of her generation, she faced the dilemma of looking after her own children whilst coping with the increasing demands of supporting her parents as they grow older.


Sheena's mother lived with Alzheimer's Disease and required daily support from a team of carers. This experience was the driving force behind her decision to open a Home Instead office of her own.


Sheena enjoys supporting her local community including the voluntary sector by offering free workshops in such areas as understanding dementia or scams awareness. As well as being a business owner, Sheena also holds a number of voluntary trustee positions she has maintained with local community groups and charities.


Andrew

Andrew

Job Title: Director

Before opening the Home Instead office for Harrogate, Ripon & Thirsk, Andrew worked as a Senior Manager for a large FTSE top-10 company gaining extensive experience in all aspects of customer and service delivery to an exceptional high standard.


Andrew was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference to people living in their own homes, as well as providing employment opportunities in the community.


Married to Sheena, Andrew enjoys walks in the beautiful Nidderdale countryside with his family and faithful pooch, Ripley.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Harrogate Ripon & Thirsk) to verify any information. View our terms and conditions. Home Instead (Harrogate Ripon & Thirsk) has a Platinum Service – more info.