Home Instead (Harrogate Ripon & Thirsk)

Talisman House, 13 North Park Road, Harrogate HG1 5PD
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9.8 59 Reviews
  • Home Instead (Harrogate Ripon & Thirsk), Harrogate
Home Instead with offices in Harrogate, Ripon & Thirsk employs qualified and experienced carers in order to deliver both hourly & live-in care that is highly-focused on each client's personal situation.

The provider looks to help adults maintain their independence in the comfortable surroundings of their home, able to help those diagnosed with dementia and also adults with a learning disability.

The Home Instead brand is recognised around the world for the quality contribution it has made to the lives of older and vulnerable people.

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Care Provided by Home Instead (Harrogate Ripon & Thirsk)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)

Good to Know

  • Person in charge
  • Andrew Van Parys (Director of Care)

Funding & Fees Guide for Home Instead (Harrogate Ripon & Thirsk)

  • Prices

  • Minimum 1 hour per visit


    There is no 'one-size fits all' approach to caring for you or a loved one. That's why we take time to get to know you and your needs during our free, no-obligation consultation. Whether it's someone visiting 4 hours per week to having someone live permanently at your home we will have a solution for you. Costs can range from an hourly rate to a monthly subscription depending on your needs.

Home Instead (Harrogate Ripon & Thirsk) Reviews (59)

Total of 59, showing 41-59
9.8

Home Instead (Harrogate Ripon & Thirsk) has a Review Score of 9.8 (9.807) out of 10, based on 9 reviews in the last 2 years. Over all time Home Instead (Harrogate Ripon & Thirsk) has 59 reviews.

Overall Experience

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Review from David E (Son of Client) published on 22 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent, knowledgeable and sympathetic staff. Both visiting carers and admin staff. Nothing too much trouble. Well worth the cost. We especially liked that carers were not rigid in the time allowed for their visit and we have no issue with additional charges because of it.

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your review. I will ensure your comments are passed onto the team.


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Review from Helen M (Daughter of Client) published on 10 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very professional care company. Extremely good communication between management, staff and family! Provision of care always focused to meet the needs of both my parents. We have all built trusting relationships - especially of extreme importance as I live a long way from my parents. I would recommend
Home Instead to anyone!

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to write such a wonderful review! It's always great to receive such feedback, I know the team work hard and appreciate it when it is recognised.


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Review from Sandra W (Daughter-in-law of Client) published on 13 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cannot praise and thank Home Instead enough for looking after Dad. From the initial 'cold call' the care manager put our minds at rest with her calm and experienced voice to the carers querying his medication and offering to accompany him for a medication review. During Dad's recent hospital stay, we
were impressed that the carers have popped in and said 'hello' to him (out of their paid contract). Not only are all the staff that attended to Dad chatty and friendly, they have professionally attended to his personal care, domestic chores and dietary needs. I have no hesitation in recommending or using Home Instead again.

Reply from Andrew Van Parys at Home Instead (Harrogate Ripon & Thirsk)

Thank you so much for taking the time and trouble to write your wonderful review. I will ensure that your comments are passed onto the team.


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Review from Sue M (Daughter-in-law of Client) published on 8 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead were recommended to us by the occupational therapist at the hospital.


I cannot praise the service provided highly enough. At all times my in-laws were treated with care and dignity. The team went out of their way to provide us with the support we needed. They were professional but

friendly at all times.
I would recommend Home Instead without hesitation.

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Review from Vanessa S (Daughter of Client) published on 14 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An excellent service. Giving peace of mind to relatives and companionship to mum and dad. More than a care agency Home Instead Senior Care provides the necessary service for mum and dad to maintain independence and quality of life.

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Review from J B (Wife of Client) published on 28 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided by well trained, compassionate and positive carers.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking your time to leave us a review. We are so pleased that you are happy with the service we provide. I will ensure that your comments bare passed on to the team.


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Review from Kay J (Daughter of Client) published on 16 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy. Mum loves the girls that come and help her. I know that she is in good hands as I live in the USA. I am so happy that she is comfortable and so well looked after.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you so much for taking the time and effort to leave such a lovely review and thank you for placing your trust in us. I will ensure your feedback is passed on to your Mum's CAREGivers.


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Review from Shelia C (Client) published on 25 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very satisfied with the care and help I have received from all the carers who come to me.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you so much for taking the time to provide us with your review of our services. I am pleased to hear that you are very satisfied and will pass your compliments onto the team.


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Review from Philip R (Client) published on 18 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Experience with Home Instead Senior Care (Harrogate Ripon & Thirsk) has proved most satisfying in their efforts to assist in attending to matters of importance to us given the facts both my wife and self are disabled, especially with balance problems. We can't thank you enough for your kind assistance.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your kind review. It's great to hear that the team are doing a great job. I will be sure to pass on your feedback to them.


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Review from Fiona E (Daughter of Client) published on 13 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead is a wonderful service. The girls are so kind to mum and have made it possible for her to live independently. She had made some good new friends.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you so much for your kind review. It's great to hear that our CAREGivers are making a real difference to mum's ability to remain living independently in her own home. I will be sure to pass on your comments to the team.


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Review from E P (Daughter of Client) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been very impressed with the carer who has shown compassion and an excellent understanding of mums needs and in a respectful manner.
Timekeeping has been a constant problem but we understand that this is in the process of being rectified.

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Review from Susan S (Daughter of Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have helped our family at the most difficult of times. Carers have shown my mum kindness, support and love and sought to do everything they could provide her with comfort, dignity and safety.
We will be forever grateful for their individual, unique care.
In addition, the carers have supported
the whole family, building strong, supportive relationships and providing a listening ear, practical support and a shoulder to cry on.
Our family will be forever grateful to these kind and compassionate women.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Susan, thank you so much for taking the time to write us such a positive review. We are so pleased that we have been able to have such a positive impact on your family at what must be quite a difficult time. I will ensure that your comments are passed on to the team involved with Mum's care and support. Warmest regards, Andrew.


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Review from Peter Y (Son of Client) published on 5 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead were contacted after my 97-year-old mother was discharged from hospital. We had an extended holiday planned and thought that it might be necessary, given the circumstances, to cancel it. The Manager and her team stepped into the breach and filled in the gap effectively, efficiently and
at modest cost.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your excellent review. Your comments mean a lot and have been passed onto the team.


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Review from Angie G (Daughter of Client) published on 4 August 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support mum and I have received has been fantastic. Mum enjoys the visits from all of the careers. They are all so kind, helpful, aware of mum's needs and prepared to go that "extra mile". They are part of the family. I know when I leave mum she is in capable and safe hands.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to provide such wonderful feedback. I will ensure that we pass on your comments to your mum's Caregivers.


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Review from Clive (Husband of Client) published on 1 July 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My late wife had excellent care and consideration during her lengthy final illness. All the carers were kind and helpful and very good professionally. I would certainly recommend the team at Ripley.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thanks you for your kind recommendation. I will ensure the team receive your positive feedback.


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Review from Fiona S (Daughter of Client) published on 15 May 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to leave your review. We are so please that you find our service 'Excellent all round'


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Review from R P (Client) published on 17 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was suffering from anxiety and depression and lost the ability to cook for myself. I found the simplest of household jobs very difficult but cooking seemed to be the worst. My family decided to get help for me with this and were told about Home Instead, I didn't want someone to do all the actual cooking
just to back me up because my confidence was so low. I was sent the ideal person who was calm and friendly and helpful and i looked forward to her visits.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you taking the time to review our service. I am very happy to hear that we were able to provide a Caregiver who was well matched to your requirements and that you looked forward to her visits.


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Review from Tom F (Son of Client) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff that have come to the home and office staff, are exceptionally good and very polite. The patient is very well cared for.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for taking the time to provide us with some excellent feedback. We will ensure this is passed on to the team.


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Review from Sue W (Daughter of Client) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had excellent care from all members of Home Instead Senior Care for care and support for my mother, always caring and helpful, went beyond support, would not hesitate to use again. Thank you Home Instead Senior Care.

Reply from Andrew Van Parys, Director at Home Instead (Harrogate Ripon & Thirsk)

Thank you for your kind words. We will ensure that your comments are passed onto the team who cared for your Mother.


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Current Review Score: 9.8 (9.807)

Overview of Review Score

The Review Score of 9.8 (9.807) out of 10 for Home Instead (Harrogate Ripon & Thirsk) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.907 for Home Instead (Harrogate Ripon & Thirsk) is calculated as follows: ( (49 Excellents x 5) + (5 Goods x 4) ) ÷ 54 Ratings = 4.907

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Harrogate Ripon & Thirsk) is based on 9 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 = 4.9

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 16 Dec 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (8)

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Meet the Team (5)

Karen

Karen

Job Title: Care Consultant

Before joining Home Instead Karen worked in Sales, Marketing and Advertising. After chatting to a friend who already worked for Home Instead Karen decided to take a completely different career path and joined Home Instead as a CAREGiver.


Karen says ''I settled into my role as a CAREGiver, enjoying such a rewarding role which has gave me so much job satisfaction. It was lovely to find at the end of the day the great joy with the work that we do that makes a difference in people’s lives''. When the opportunity arose Karen started her current role as part of the office team and is the first point of contact for people wanting to explore care options for themselves or a loved one.


Mel

Mel

Job Title: Field Care Supervisor

Before joining Home Instead Mel worked in various roles within residential care, banking and even ran a creche.


Mel's role is Field Care Supervisor, supporting the CAREGivers in delivering quality care to the Home Instead clients and assisting the CAREGivers through their Home Instead career development and training. Mel holds a City & Guilds qualification in Dementia Care & a level 3 Diploma in Health & Social Care.


Andy

Andy

Job Title: Business Administrator

Andy has 20 years of experience working with adults with learning disabilities and has completed his NVQ level 2 and 3 in health & social care. He also spent 4 years working in administration and sales in the manufacturing industry.
Andy is responsible for the preparation of client accounts, payroll and procurement of supplies including PPE as well as the smooth running of the Business Administration function. Andy also oversees the operational side of the business and the roll-out of new technology and systems.


Sheena

Sheena

Job Title: Director

Joined: 2009

Sheena was Head of Facilities Management for a large global training organisation for over 10 years prior to taking a short career break to have a family. Like many of her generation, she faced the dilemma of looking after her own children whilst coping with the increasing demands of supporting her parents as they grow older.


Sheena's mother lived with Alzheimer's Disease and required daily support from a team of carers. This experience was the driving force behind her decision to open a Home Instead office of her own.


Sheena enjoys supporting her local community including the voluntary sector by offering free workshops in such areas as understanding dementia or scams awareness. As well as being a business owner, Sheena also holds a number of voluntary trustee positions she has maintained with local community groups and charities.


Andrew

Andrew

Job Title: Director

Before opening the Home Instead office for Harrogate, Ripon & Thirsk, Andrew worked as a Senior Manager for a large FTSE top-10 company gaining extensive experience in all aspects of customer and service delivery to an exceptional high standard.


Andrew was attracted to the ethos of Home Instead after seeing how Home Instead can make a real difference to people living in their own homes, as well as providing employment opportunities in the community.


Married to Sheena, Andrew enjoys walks in the beautiful Nidderdale countryside with his family and faithful pooch, Ripley.


Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Harrogate Ripon & Thirsk) to verify any information. View our terms and conditions. Home Instead (Harrogate Ripon & Thirsk) has a Platinum Service – more info.