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Westminster Homecare (Clacton) has a Review Score of 9.7 (9.742) out of 10, based on 15 reviews in the last 2 years. Over all time Westminster Homecare (Clacton) has 19 reviews.
Review from Karen R (Partner of Client) published on 8 October 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)
Thank you so much for your kind words and glowing recommendation. We are delighted to hear that you found our service friendly and efficient. Providing professional and compassionate care is our top priority, and knowing we could put you at ease is terrific. Your feedback greatly benefits our team and motivates us to continue delivering the best possible care. Thank you again and take care!
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Review from K G (Son of Client) published on 16 September 2024
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5.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)
Thank you so much for your heartfelt feedback. We are honoured to have supported your family in keeping your mum at home, where she feels most comfortable. It's terrific that our office team and our carers have provided you with the reassurance and care you need. Your kind words mean a lot to everyone at Westminster Homecare, and we are so pleased to have made a positive difference to your family. Thank you for trusting us with your mum's care. We wish you and your family all the best. Take care!
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Review from Gillian K (Mother of Client) published on 9 September 2024
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Overall Experience
5.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)
Dear G, Thank you for the warm words. We are delighted to hear about your experience with our services and to know that our team's professionalism, helpfulness, and friendliness have made a meaningful impact on your family. We are especially pleased to hear about the excellent care your son is receiving and the special relationship he has with his carer. Ensuring safety and enriching our clients' lives with beneficial activities is at the heart of what we do. Your words motivate us to continue to go above and beyond with our compassionate services. Take care.
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Review from T N (Daughter of Client) published on 16 August 2024
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Overall Experience
5.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)
Dear T N, Thank you so much for your heartfelt words. Your appreciation genuinely makes us feel warm. Our team strives to provide the highest care and compassion, and it means the world to know that we have positively impacted your family. Keeping you informed and ensuring your father's well-being is always our priority. Your kind words inspire us to continue our commitment to exceptional service. Thank you for entrusting us with your father's care. Take care.
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Review from Sue W (Niece of Client) published on 4 June 2024
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Overall Experience
5.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)
Thank you so much for your kind words. We are delighted to hear that our care has helped your auntie stay in the comfort of her own home, where she wanted to be. Our team of dedicated carers is committed to providing the best support possible, and it means a lot to us to know that their efforts are appreciated. Your gratitude inspires us to continue delivering the highest quality of care. Thank you for choosing Westminster Homecare and sharing your positive experience.
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Review from P D (Friend of Client) published on 19 March 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)
Thank you for your kind words and positive feedback. We are delighted to hear that you're satisfied with the management team, care staff, and our online reporting system. Your satisfaction and comfort are our top priorities. We strive to provide convenience and transparency for our clients and their loved ones. We understand your desire for continuity of care, and while we currently don't cover St. Osyth, we're always looking for ways to expand our services and reach more communities. Your feedback is valuable. Thank you for your trust and appreciation. We are grateful for the opportunity to care for your friend.
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Review from Caroline C (Client) published on 18 March 2024
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Overall Experience
2.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)
Thank you for sharing your experience with us. We understand the importance of receiving care services reliably and consistently, and we sincerely apologise for the inconvenience. Rest assured, we take your feedback seriously and are committed to addressing them promptly. Our branch manager will contact you to discuss your feedback in detail and explore ways to improve our care for you; moving forward, we will ensure better communications and transparency regarding care schedules and promise to minimise any disruptions to your care. Thank you for your immense patience and understanding as we work to serve you better, and we appreciate the opportunity to make things right. We are here to support you every step of the way.
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Review from T N (Son of Client) published on 2 February 2024
Submitted via Website •
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Overall Experience
4.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)
Thank you so much for taking the time to share your feedback. We truly appreciate your honesty and are pleased to hear that the majority of our caregivers have met your expectations.
We acknowledge your concerns regarding our caregivers who may benefit from additional training, your feedback is invaluable and we take it seriously, rest assured, we are committed to continually enhancing the carer's skill and punctuality to provide the best possible care. Your satisfaction is our top priority, and we would welcome the opportunity to discuss your concern further so that we can tailor your services to meet your needs better. Thank you again for choosing Westminster Home Care, we are grateful for the trust you place in us and we remain dedicated to providing exceptional service and care. Warm regards.
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Review from J D (Niece of Client) published on 24 January 2024
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)
Thank you sincerely for your incredibly kind words. We are absolutely honoured to have the opportunity to serve you and your aunt. We are thrilled to learn that our effective communication with you has been seamless and accommodating for you. Knowing our carers have provided an experience that is Warm, Kind and Compassionate is precisely the service we strive to provide to everyone. We also appreciate your feedback on the responsiveness of our office team, We are pleased to have met your expectations. We look forward to continuing to provide fantastic services for you and your aunt.
Warm Regards,
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Review from Justine P (Daughter of Client) published on 22 December 2023
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Overall Experience
5.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)
Thank you immensely for your heartfelt words. It warms our hearts to hear about your positive experience with Westminster Homecare. We are dedicated to providing compassionate and responsive care, and it's delightful to know that our team, especially a particular carer, has made a meaningful impact on your mum's well-being. Their dedication reflects our commitment of our caregivers. Your trust means the world to us and we're honoured to be a part of your mum's journey. Wishing your mum and all your family a continued health and comfort.
Merry Christmas from all us at Westminster Homecare.
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Review from Lesley H (Mother of Client) published on 8 December 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)
Thank you from the bottom of our hearts for your incredibly kind words. We're honoured to be entrusted with your daughter's care. Your heartfelt acknowledgement means the world to us. Our team is dedicated to providing compassionate and seamless care, and we're grateful for the opportunity to support your family. Thank you for choosing Westminster Home Care.
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Review from S C (Son of Client) published on 27 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sanjay Raju, Digital Marketing Lead at Westminster Homecare (Clacton)
Thank you deeply for your kind words. We are honoured to be of service to your mum and appreciate your appreciation of our dedicated and caring team. Your understanding and recognition of the challenges our carers face reflect your compassion. We're grateful for the trust you've placed in Westminster Home Care. Thank you once again!
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Review from Lynda L (Daughter of Client) published on 15 November 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Sanjay Raju, Digitial Marketing Lead at Westminster Homecare (Clacton)
We truly appreciate your kind words! We are delighted to hear that our team has exceeded your expectations in caring for your mother. Going above and beyond and making an impact is our commitment. Your trust means the world to us and we at Westminster Home Care thank you for entrusting us to care for your loved one.
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Review from Debbie P (Daughter of Client) published on 27 October 2023
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Overall Experience
5.0 out of 5
Reply from Sanjay Raju Kalyan, Digitial Marketing Lead at Westminster Homecare (Clacton)
Thank you for your wonderful review. Your feedback is a powerful motivator for our team, as it reaffirms our commitment to providing the best possible care for our clients. We are genuinely honoured that you chose us to assist with your dad's home care needs.
We look forward to continuing to serve you with the same level of dedication and compassion in the future. Wishing you good health and happiness. Thank you once again!
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Review from Dawn E (Client) published on 30 August 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Reply from Nicola Leroy, Director at Westminster Homecare (Clacton)
Thank you so much for your review. I am delighted that you are so pleased with the care from our wonderful teams and will be sure to pass on your comments.
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Review from Siobhan R (Granddaughter of Client) published on 9 July 2018
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Overall Experience
5.0 out of 5
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Review from Joan P (Client) published on 29 January 2016
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
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Review from T R (Client) published on 21 December 2015
Submitted via Postal Card •
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5.0 out of 5
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Review from D H (Client) published on 16 December 2015
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5.0 out of 5
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The Review Score of 9.7 (9.742) out of 10 for Westminster Homecare (Clacton) is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 15 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.742 for Westminster Homecare (Clacton) is calculated as follows: ( (76 Excellents x 5) + (7 Goods x 4) + (3 Satisfactorys x 3) + (2 Poors x 2) + (1 Very Poors x 1) ) ÷ 89 Ratings = 4.742
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Westminster Homecare (Clacton) is based on 14 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Date: 7 Nov 2024
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