Caremark Worthing & Adur

75 Richmond Road, Worthing BN11 4AQ
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9.9 49 Reviews
  • Caremark Worthing & Adur, Worthing
Caremark Worthing & Adur offers a range of care and support packages to help adults and children to remain independent. They support people in all aspects of their daily living at home and within the community. All carers are fully-trained and DBS checked and look to respect the needs of the individual as well as the opinions of family members and loved ones.

They understand that when you require support with your personal care and daily living, it can be difficult for you and you might worry about losing your independence. Carers can provide support from as little as a half-hour call to a highly affordable 24 hour 'live-in' service with a Care and Support Worker living with you at home.

A specially trained staff team support children and young adults with disabilities of all ages from birth to transition into adulthood. Additionally they provide services for people with learning difficulties, autism, Asperger's and acquired brain injury.

Care Provided by Caremark Worthing & Adur

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nichola Newham (Manager)

Funding & Fees Guide for Caremark Worthing & Adur

  • Prices
  • Fees starting from £31.19 per hour.
    All client assessments are free of any charges.
    Fully personalised support plans and fees are tailored to individual needs and available upon request.


  • All client assessments are free of any charges. Fees available upon request and can be tailored to individual care needs.


Caremark Worthing & Adur Reviews (49)

Total of 49, showing 1-20
9.9

Caremark Worthing & Adur has a Review Score of 9.9 (9.860) out of 10, based on 19 reviews in the last 2 years. Over all time Caremark Worthing & Adur has 49 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Caremark Worthing have been fantastic carers for my bedridden mum. They are friendly, caring, kind and reliable and very good at communicating with me and the nurses/GP as necessary, and at following things up. One staff member in particular is so dedicated, she is thorough, tireless and always responds.
Some of the carers have been with mum for years, and really know her well. Caremark have always been there and I feel very lucky that mum has such lovely people to look after her.

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Overall Experience  Overall Experience 5.0 out of 5

In 2019, Caremark began caring for my mum and dad. In 2024, when my dad passed away they began looking after and caring for me, on a daily basis. Over the years the level of care has been excellent. Now when I have an off day the carers know me so well and bring me out of myself. We always manage to
have a laugh before they go.

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Overall Experience  Overall Experience 5.0 out of 5

From February'24 to January '25, I was lucky enough to have CareMark attend my bedridden Mum at home which was her wish. Without CareMark - we could never have achieved her wish. We just didn't have the skills. CareMark provided essential care, but much much more. The carers were there for my Mum, but
really they were 100% in support of me too. They had a degree of experience that guided me to call the doctor when needed, or keep the routine medicines under control/supply. I'm certain that I could not have achieved a year of caring for my Mother without their particular help. I am indebted to you. Whilst her passing was a sad loss, I'm certain that she was completely comfortable to the end, and I thank you all for your part in achieving that.

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Overall Experience  Overall Experience 5.0 out of 5

My friend came to Caremark in 2024 took her sometime to accept support. But with so much encouragement and enthusiasm from the carers my friend was willing to accept and is very happy she has done so. The girls support my friend with, not only her personal requirements, but also her shopping and managing
to keep her home clean and tidy. I feel as her friend we can all relax and know she's taken care of.

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Overall Experience  Overall Experience 4.0 out of 5

Dad and I are very happy with the care, kindness, empathy, understanding amazing service. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Carers are always kind, helpful and friendly. I could not manage living at home without the assistance. They not only care for me assisting in washing and dressing but do any little jobs I require ie opening bottles, picking up jigsaw pieces I have dropped, watering my plants, emptying my dishwasher
and generally keep me and my flat tidy.

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Overall Experience  Overall Experience 5.0 out of 5

Overall the care that Caremark Worthing & Adur provide is outstanding, with a fantastic group of staff able to support me with all of my needs and requirements. Thank you.

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Overall Experience  Overall Experience 5.0 out of 5

Since my nan has been with Caremark Worthing & Adur, we have been able to have such peace of mind. The carers are excellent, they engage with my nan, ask her about her day, laugh with her. They take so much pressure off my mum and we are grateful for all they do.

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Overall Experience  Overall Experience 4.0 out of 5

I am very pleased with the care I have been given. They always turn up during the morning and they are very pleasant.

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Overall Experience  Overall Experience 5.0 out of 5

All in all every carer is lovely. There have been a couple of issues but they have been sorted.

Reply from Nicky Newham, Care Manager at Caremark Worthing & Adur

Thank you for taking the time to leave a review. I am pleased to hear any issues were addressed and dealt with accordingly by the office team.


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Overall Experience  Overall Experience 5.0 out of 5

Very good experience of service. Carers are very friendly and helpful. Wish rota wasn't changed so much.

Reply from Nicky Newham, Care Manager at Caremark Worthing & Adur

Thank you for your review. I can see the last couple of weeks there have been some changes to your normal daily schedule. Hopefully things have now been corrected and someone from the office will give you a call today.


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Overall Experience  Overall Experience 4.0 out of 5

Carers show understanding of my husband's needs.

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Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the carers that look after my wife. Any problems, they let me know and treat my wife with dignity and care.

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Overall Experience  Overall Experience 5.0 out of 5

I have used a few care company services before and I can say honestly that Caremark have been the most professional. The carers themselves are very well trained and they use an app which tells them exactly what to do, if they are new to visiting me. They scan a barcode when they enter and leave. Our
previous company used to charge for a 45 min visit but many carers would be in and out within 15 mins but Caremark carers all stay for the full 45 mins and do whatever is required within that time. Many of the carers are very friendly and make me look forwards to their visit. I am very happy to recommend Caremark.

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Overall Experience  Overall Experience 5.0 out of 5

My care has been excellent. Thank you.

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Overall Experience  Overall Experience 4.0 out of 5

Have no complaints regarding service. All carers are very pleasant and helpful.

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Overall Experience  Overall Experience 5.0 out of 5

The quality of care and service is very high. The carers, whilst primarily needed to assist with showering, getting out of the shower, also provide any other jobs needed by my mother, such as watering plants and refilling the kettle. They are all very friendly and professional, treating my mum with
respect and care.

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Overall Experience  Overall Experience 5.0 out of 5

All the carers who come to me are always happy and very friendly and helpful. They brighten up my day and I always find they are excellent in all areas that they help me with. I don't know what I would do without them.

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Overall Experience  Overall Experience 5.0 out of 5

All the staff have been excellent, looking after my needs and helping me to feel better.

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Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the service. All carers have been supportive, friendly and very helpful.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Caremark Worthing & Adur is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Caremark Worthing & Adur is calculated as follows: ( (98 Excellents x 5) + (16 Goods x 4) ) ÷ 114 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Worthing & Adur is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Andrew

Andrew Demetriou

Job Title: Managing Director

Andrew has gained extensive working knowledge and experience within the domiciliary care sector over many years, since starting with Caremark (Worthing & Adur) in 2010. Andrew has successfully established and developed a further two more offices; Caremark (Chichester) and Caremark (Arun).
He has developed a deep sense of passion and respect for the nature of the business and the individuals that it helps to support. He cares deeply for both the welfare of all Caremark customers as well as staff, without whom, of course, there would be no Caremark.
Together with all Caremark staff, Andrew attributes the growth and success of all the businesses to this sense and spirit of responsibility.


Lauren

Lauren Demetriou

Job Title: Managing Director

Joined: 2013

Lauren has always supported Andrew in the Caremark venture, however, actively joined the business in 2013 on a part-time basis supporting the Caremark Worthing & Adur office with admin duties and recruitment. This gradually progressed to a full-time recruitment role. She is now Recruitment Manager for the 3 offices and oversees the recruitment process for the on-boarding of all new staff. A confident people-person with good organisational skills, she thoroughly enjoys this role and being able to advocate for the industry as well as the businesses. She also became franchisee in 2019 and is incredibly proud to be a part of the growth and development of all 3 offices.


Nicky

Nicky Newham

Job Title: Registered Care Manger

Joined: 2010

Nicky started her career in retail in 2005 and progressed quickly within the company to Store Manager. In 2010 Nicky decided that she no longer wished to continue working within retail as she was no longer getting job satisfaction so started working as a Care & Support worker for Caremark (Worthing & Adur). Due to Nicky’s passion and determination to become a great leader in the care sector she soon progressed within the company to a registered Care Manager.
Nicky has an amazing team and is proud to be the manager of Caremark (Worthing & Adur).


Casey-Lee

Casey-Lee Boltwood

Job Title: Deputy Care Manger

Joined: 2016

Casey worked with children from 2003 – 2008 and travelled to Mexico during this time support in establishing a children’s playscheme for the less fortunate. In 2008 – 2016 Casey worked with learning disabilities and severe challenging behaviour as she thoroughly enjoys supporting others and working in social care. In 2016 Casey started working at Caremark (Worthing & Adur) as a Co-ordinator, due to Casey’s hard work, positive attitude to challenges and great communications skills Casey has recently been promoted to Deputy Care Manager in Dec 2020.


Niki

Niki Smart

Job Title: Senior Care Co-ordinator

Joined: 2016

Prior to joining Caremark, Niki had a 12 year career as a Senior Account Manager for a field marketing company. Niki was made redundant in 2015 and had no idea what she wanted to do. A friend was working for Caremark and suggested she apply for a carers role. So she did! Niki had no experience and didn’t know if she would have what it takes to do the role. Niki absolutely loved the job and all of our lovely customers! Niki later became a Senior carer and a trainer. Niki now work in the office as a care coordinator. Niki really enjoys her role and works with some fantastic people! Niki never saw herself working in care, but she’s so glad she made that phone call!!


Nicole

Nicole Bray

Job Title: Care Cordinator

Joined: 2017

Nicole joined Caremark Worthing & Adur in 2017 as a care assistant. Within two years Nicole was promoted to a senior position. After returning from maternity leave Nicole received a further promotion and happily accepted the position as Care Co-ordinator. Nicole states it has by far been the best company she has worked for, not only because the customers are so lovely and grateful for Caremark’s help but also because Nicole feels so valued by the team.


Frequently Asked Questions about Caremark Worthing & Adur

What Type of Services does Caremark Worthing & Adur offer?

Caremark Worthing & Adur offers Home Care.

How many Carers does Caremark Worthing & Adur employ?

Caremark Worthing & Adur employs 70 carers.