Caremark Worthing & Adur

75 Richmond Road, Worthing BN11 4AQ
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9.9 49 Reviews
  • Caremark Worthing & Adur, Worthing
Caremark Worthing & Adur offers a range of care and support packages to help adults and children to remain independent. They support people in all aspects of their daily living at home and within the community. All carers are fully-trained and DBS checked and look to respect the needs of the individual as well as the opinions of family members and loved ones.

They understand that when you require support with your personal care and daily living, it can be difficult for you and you might worry about losing your independence. Carers can provide support from as little as a half-hour call to a highly affordable 24 hour 'live-in' service with a Care and Support Worker living with you at home.

A specially trained staff team support children and young adults with disabilities of all ages from birth to transition into adulthood. Additionally they provide services for people with learning difficulties, autism, Asperger's and acquired brain injury.

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Care Provided by Caremark Worthing & Adur

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nichola Newham (Manager)

Funding & Fees Guide for Caremark Worthing & Adur

  • Prices

  • Fees starting from £31.19 per hour.
    All client assessments are free of any charges.
    Fully personalised support plans and fees are tailored to individual needs and available upon request.

  • All client assessments are free of any charges. Fees available upon request and can be tailored to individual care needs.

Caremark Worthing & Adur Reviews (49)

Total of 49, showing 21-40
9.9

Caremark Worthing & Adur has a Review Score of 9.9 (9.860) out of 10, based on 19 reviews in the last 2 years. Over all time Caremark Worthing & Adur has 49 reviews.

Overall Experience

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Review from Betty H (Client) published on 28 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark are very kind and understanding.

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Review from Jean D (Client) published on 25 May 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the carers to be very helpful and it's nice to see a smiley face.

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Review from S S (Wife of Client) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We love all our carers and I usually have about eleven different carers a week. We find them all efficient, helpful, kind and very "caring". We get a 'rota' every week and the carers are on time as much as possible. They are patient with my husband who is very slow at 93 years. We have no complaints.

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Review from Jeanette G (Client) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Efficiently run despite current conditions, carers all appear competent, inspiring confidence. Unfailingly cheerful, managing to adjust their approach to client's "mood". I almost always feel better and encouraged after a session.

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Review from P N (Wife of Client) published on 10 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care, courtesy and efficiency of the carers tending to my husband has been extremely good and any niggles we have had have been dealt with quickly. When contacting the office staff, they have also been very courteous and have amended schedules for me as necessary. All in all, our experience with
Caremark has been good, though the costs seem huge, but unfortunately, we need two carers each visit.

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Review from S S (Wife of Client) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are always polite and professional. They are aware of my husband's needs and work accordingly. The company use an app which allows me to see the times of the calls, if these need to be changed.

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Review from R M (Husband of Client) published on 31 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers, young and old, are friendly, helpful and efficient.

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Review from A B (Granddaughter of Client) published on 11 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark cared for my grandmother for a period of eighteen months. It was always her wish to remain at home until the end of her life and despite having considerable care needs, with the support of Caremark, we made this possible.
As a qualified social worker, I have a great deal of experience of care
agencies and most fail to deliver what they promise at the assessment. Not Caremark. They were truly excellent and completely person-centred.
Every single member of the team - the staff in the office, the seniors and the carers were so considerate and caring. You could tell that they genuinely cared about my grandmother and nothing was ever too much trouble.
Every time I visited my granny, she told me how wonderful the carers were. She was a very proud and independent lady, so having carers was really hard for her but they always made her feel special and were so kind and respectful.
My family and I will be eternally grateful to Caremark and their carers and we will never forget them.

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Review from Keith S (Husband of Client) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We had just moved to the locality in October and my wife had been in respite care for two weeks. When she came out we were put in touch with Caremark who have been brilliant. My wife's part-time PA was suddenly taken ill and Caremark stepped in to up the extra hours.
All the staff are caring, polite
and do their best. We will continue to use Caremark and recommend them highly.

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Review from Meg G (Client) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Caremark has been marvellous. They have all supported both myself and my partner through a couple of particularly hard weeks when he had his knee replacement operation cancelled. They swung into action and made sure I had support when I returned from respite early. The ladies who come to
support me are all very hard working and very professional, kind, generous of heart and funny. So funny. I start every day with a smile or a laugh, sometimes loads of laughs. They take my mind away from the pain I'm in and despite the very personal nature of my care, I have never felt a loss of dignity with any one of them.
They all check in on my partner too, making sure he's as ok as he can be or keeping an eye on me whilst he nips to the shops.
I used to work in a different area of social support and once had a client describe our relationship as "we're not best friends but we're very friendly" and I think that sums up my relationship with my Caremark support.
Thank you is just not enough.

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Review from Tracie W (Daughter of Client) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother had used Caremarks service for over two years with an average of up to four calls a day. Recently she was given one month's notice to have her service ended as the manager didn’t feel able to provide her care anymore. I was told by the manager they would only leave Mum if new carers were in
place. No care can be found as a shortage of carers in the industry at this present time. Caremark left Mum on the day of her end of notice period with no other care in place. I am having to not work at all and care for my mother with one other private carer who does some days. I’m absolutely amazed the law allowed this. My mum is 99 years old. I can’t fault her main carers and I know they were sorry Mum was given notice to end their service.

Reply from Nicky Newham, Care Manager at Caremark Worthing & Adur

I would like to say thank you for complimenting my care staff. They work very hard to deliver such a high standard of care and this feedback is appreciated and will be fed back to them.
Regarding your comment with Caremark leaving your mum without care. Unfortunately, when notice is served on a package of care the provider is issued with a termination date. As explained had we been notified before this termination date then we would have continued. However, we were contacted the day after, so sadly we were no longer able to continue due to lack of capacity and forward planning. I totally agree that this should have been handled differently but due to the lack of communication from our local authority, it was out of my hands.


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Review from Pauline S (Wife of Client) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All the staff are pleasant and helpful. They do their best to accommodate our needs.

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Review from Rebecca H (Granddaughter of Client) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my grandma had a fall, Caremark have supported her to remain safe and remain at home, this was important to us as a family, knowing she is cared for and visited daily. Caremark staff always chat to my grandma and keep her spirits up. Wouldn't be without the amazing team.

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Review from Debbie P (Mother of Client) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My son has a support worker and she is absolutely brilliant.

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Review from Faith E (Mother of Client) published on 27 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Me and my daughter have regular care every day, mornings and nights. The care my daughter has received over the last three years has been totally amazing, even with the support I get, also is something me and my daughter couldn't live without. The girls have been willing to learn so much about my daughter,
who has severe complex needs, and I feel like now the carers just take it in their stride. Always smiling, problem solving, supporting and happy to help in any situation. Me and my daughter love our carers.

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Review from Janet L (Daughter of Client) published on 20 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Caremark has been looking after my mother for just over a year now and I cannot fault them. Having Caremark come in and look after my mum has enabled her to stay in her own home. All the carers have been so kind and caring at all times.

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Review from D C (Wife of Client) published on 13 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We find the carers very pleasant and respectful to my husband. He is very pleased with their care of him. They carry out duties very well and always ask if they can do more. Also on occasions they have noted and reported any medical problems.

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Review from Vivian D (Client) published on 12 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My care provider has been attending to my general needs over the last eighteen months. These included essential shopping trips and making sure that appointments were put in place to the opticians and audiologist regularly. Initially, she was concerned that I was developing confidence in my ability to
deal with everyday events, particularly as I have suffered an incident involving a recent, severe head bump. The highlight of her support is our regular, weekly 'health walk' and lively, interesting conversation.

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Review from D T (Client) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Caremark are brilliant.
Staff are kind and generous, polite and always smiling which makes me smile.

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Review from P P (Client) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

All the carers that have attended have been very pleasant and polite, however, we have noticed that some have more experience than others.
We have no comparisons with other companies.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Caremark Worthing & Adur is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Caremark Worthing & Adur is calculated as follows: ( (98 Excellents x 5) + (16 Goods x 4) ) ÷ 114 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Worthing & Adur is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Meet the Team (6)

Andrew

Andrew Demetriou

Job Title: Managing Director

Andrew has gained extensive working knowledge and experience within the domiciliary care sector over many years, since starting with Caremark (Worthing & Adur) in 2010. Andrew has successfully established and developed a further two more offices; Caremark (Chichester) and Caremark (Arun).
He has developed a deep sense of passion and respect for the nature of the business and the individuals that it helps to support. He cares deeply for both the welfare of all Caremark customers as well as staff, without whom, of course, there would be no Caremark.
Together with all Caremark staff, Andrew attributes the growth and success of all the businesses to this sense and spirit of responsibility.


Lauren

Lauren Demetriou

Job Title: Managing Director

Joined: 2013

Lauren has always supported Andrew in the Caremark venture, however, actively joined the business in 2013 on a part-time basis supporting the Caremark Worthing & Adur office with admin duties and recruitment. This gradually progressed to a full-time recruitment role. She is now Recruitment Manager for the 3 offices and oversees the recruitment process for the on-boarding of all new staff. A confident people-person with good organisational skills, she thoroughly enjoys this role and being able to advocate for the industry as well as the businesses. She also became franchisee in 2019 and is incredibly proud to be a part of the growth and development of all 3 offices.


Nicky

Nicky Newham

Job Title: Registered Care Manger

Joined: 2010

Nicky started her career in retail in 2005 and progressed quickly within the company to Store Manager. In 2010 Nicky decided that she no longer wished to continue working within retail as she was no longer getting job satisfaction so started working as a Care & Support worker for Caremark (Worthing & Adur). Due to Nicky’s passion and determination to become a great leader in the care sector she soon progressed within the company to a registered Care Manager.
Nicky has an amazing team and is proud to be the manager of Caremark (Worthing & Adur).


Casey-Lee

Casey-Lee Boltwood

Job Title: Deputy Care Manger

Joined: 2016

Casey worked with children from 2003 – 2008 and travelled to Mexico during this time support in establishing a children’s playscheme for the less fortunate. In 2008 – 2016 Casey worked with learning disabilities and severe challenging behaviour as she thoroughly enjoys supporting others and working in social care. In 2016 Casey started working at Caremark (Worthing & Adur) as a Co-ordinator, due to Casey’s hard work, positive attitude to challenges and great communications skills Casey has recently been promoted to Deputy Care Manager in Dec 2020.


Niki

Niki Smart

Job Title: Senior Care Co-ordinator

Joined: 2016

Prior to joining Caremark, Niki had a 12 year career as a Senior Account Manager for a field marketing company. Niki was made redundant in 2015 and had no idea what she wanted to do. A friend was working for Caremark and suggested she apply for a carers role. So she did! Niki had no experience and didn’t know if she would have what it takes to do the role. Niki absolutely loved the job and all of our lovely customers! Niki later became a Senior carer and a trainer. Niki now work in the office as a care coordinator. Niki really enjoys her role and works with some fantastic people! Niki never saw herself working in care, but she’s so glad she made that phone call!!


Nicole

Nicole Bray

Job Title: Care Cordinator

Joined: 2017

Nicole joined Caremark Worthing & Adur in 2017 as a care assistant. Within two years Nicole was promoted to a senior position. After returning from maternity leave Nicole received a further promotion and happily accepted the position as Care Co-ordinator. Nicole states it has by far been the best company she has worked for, not only because the customers are so lovely and grateful for Caremark’s help but also because Nicole feels so valued by the team.


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