Caremark Worthing & Adur

75 Richmond Road, Worthing BN11 4AQ
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9.9 49 Reviews
  • Caremark Worthing & Adur, Worthing
Caremark Worthing & Adur offers a range of care and support packages to help adults and children to remain independent. They support people in all aspects of their daily living at home and within the community. All carers are fully-trained and DBS checked and look to respect the needs of the individual as well as the opinions of family members and loved ones.

They understand that when you require support with your personal care and daily living, it can be difficult for you and you might worry about losing your independence. Carers can provide support from as little as a half-hour call to a highly affordable 24 hour 'live-in' service with a Care and Support Worker living with you at home.

A specially trained staff team support children and young adults with disabilities of all ages from birth to transition into adulthood. Additionally they provide services for people with learning difficulties, autism, Asperger's and acquired brain injury.

Care Provided by Caremark Worthing & Adur

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Nichola Newham (Manager)

Funding & Fees Guide for Caremark Worthing & Adur

  • Prices
  • Fees starting from £31.19 per hour.
    All client assessments are free of any charges.
    Fully personalised support plans and fees are tailored to individual needs and available upon request.


  • All client assessments are free of any charges. Fees available upon request and can be tailored to individual care needs.


Caremark Worthing & Adur Reviews (49)

Total of 49, showing 41-49
9.9

Caremark Worthing & Adur has a Review Score of 9.9 (9.860) out of 10, based on 19 reviews in the last 2 years. Over all time Caremark Worthing & Adur has 49 reviews.

Overall Experience

  • 35
  • 14
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Date Published

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Overall Experience  Overall Experience 5.0 out of 5

I would be happy to recommend Caremark to anyone. My husband has been using Caremark for 10 months as his care provider, for which we are both extremely satisfied. The staff are always respectful and dignified with their care and provide the support he requires. They are always punctual with their visits
and they contact us if there is going to be a delay. The management have always been excellent and listen to any problems or requests with great understanding.

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Overall Experience  Overall Experience 4.0 out of 5

Caremark (Worthing & Adur) over a period of nearly three years gave a consistent service.
Individuality comes to mind, with the attention to detail that the carers provided to our family member. Nothing really seemed too much bother for them.

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Overall Experience  Overall Experience 5.0 out of 5

All the Caremark carers are prompt and according to the rota given to us in advance. Some changes are made due to illness etc, but we are mostly phoned by the office beforehand. They always leave everything tidy after their visit and work caringly and cleanly.

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Overall Experience  Overall Experience 5.0 out of 5

We are relieved to find that the carers in this agency are perfectly capable of supplying a 'higher' element of care and do so willingly without complaint and with a cheerful manner.

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Overall Experience  Overall Experience 4.0 out of 5

I found the care staff very helpful.

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Overall Experience  Overall Experience 4.0 out of 5

Well done Caremark wonderful carers. I am very happy with the service provided.

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Overall Experience  Overall Experience 4.0 out of 5

Many of the support staff were excellent, efficient, entertaining and kind. Occasionally I was supported by younger members of staff, who I feel would benefit from some more training.

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Overall Experience  Overall Experience 4.0 out of 5

The staff who Caremark employ were very empathetic and used their common sense in helping my 96-year-old ailing mum. The office staff were very helpful too, always assisting with any requirements.

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Overall Experience  Overall Experience 5.0 out of 5

I have had care for a few years and find the carers work hard and always helpful, nothing too much for them to do, for whatever you need.
I would highly recommend the service that they supply to people who need care.

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Current Review Score: 9.9 (9.860)

Overview of Review Score

The Review Score of 9.9 (9.860) out of 10 for Caremark Worthing & Adur is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.860 for Caremark Worthing & Adur is calculated as follows: ( (98 Excellents x 5) + (16 Goods x 4) ) ÷ 114 Ratings = 4.86

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Caremark Worthing & Adur is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 Oct 2019

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Requires improvement
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Meet the Team (6)

Andrew

Andrew Demetriou

Job Title: Managing Director

Andrew has gained extensive working knowledge and experience within the domiciliary care sector over many years, since starting with Caremark (Worthing & Adur) in 2010. Andrew has successfully established and developed a further two more offices; Caremark (Chichester) and Caremark (Arun).
He has developed a deep sense of passion and respect for the nature of the business and the individuals that it helps to support. He cares deeply for both the welfare of all Caremark customers as well as staff, without whom, of course, there would be no Caremark.
Together with all Caremark staff, Andrew attributes the growth and success of all the businesses to this sense and spirit of responsibility.


Lauren

Lauren Demetriou

Job Title: Managing Director

Joined: 2013

Lauren has always supported Andrew in the Caremark venture, however, actively joined the business in 2013 on a part-time basis supporting the Caremark Worthing & Adur office with admin duties and recruitment. This gradually progressed to a full-time recruitment role. She is now Recruitment Manager for the 3 offices and oversees the recruitment process for the on-boarding of all new staff. A confident people-person with good organisational skills, she thoroughly enjoys this role and being able to advocate for the industry as well as the businesses. She also became franchisee in 2019 and is incredibly proud to be a part of the growth and development of all 3 offices.


Nicky

Nicky Newham

Job Title: Registered Care Manger

Joined: 2010

Nicky started her career in retail in 2005 and progressed quickly within the company to Store Manager. In 2010 Nicky decided that she no longer wished to continue working within retail as she was no longer getting job satisfaction so started working as a Care & Support worker for Caremark (Worthing & Adur). Due to Nicky’s passion and determination to become a great leader in the care sector she soon progressed within the company to a registered Care Manager.
Nicky has an amazing team and is proud to be the manager of Caremark (Worthing & Adur).


Casey-Lee

Casey-Lee Boltwood

Job Title: Deputy Care Manger

Joined: 2016

Casey worked with children from 2003 – 2008 and travelled to Mexico during this time support in establishing a children’s playscheme for the less fortunate. In 2008 – 2016 Casey worked with learning disabilities and severe challenging behaviour as she thoroughly enjoys supporting others and working in social care. In 2016 Casey started working at Caremark (Worthing & Adur) as a Co-ordinator, due to Casey’s hard work, positive attitude to challenges and great communications skills Casey has recently been promoted to Deputy Care Manager in Dec 2020.


Niki

Niki Smart

Job Title: Senior Care Co-ordinator

Joined: 2016

Prior to joining Caremark, Niki had a 12 year career as a Senior Account Manager for a field marketing company. Niki was made redundant in 2015 and had no idea what she wanted to do. A friend was working for Caremark and suggested she apply for a carers role. So she did! Niki had no experience and didn’t know if she would have what it takes to do the role. Niki absolutely loved the job and all of our lovely customers! Niki later became a Senior carer and a trainer. Niki now work in the office as a care coordinator. Niki really enjoys her role and works with some fantastic people! Niki never saw herself working in care, but she’s so glad she made that phone call!!


Nicole

Nicole Bray

Job Title: Care Cordinator

Joined: 2017

Nicole joined Caremark Worthing & Adur in 2017 as a care assistant. Within two years Nicole was promoted to a senior position. After returning from maternity leave Nicole received a further promotion and happily accepted the position as Care Co-ordinator. Nicole states it has by far been the best company she has worked for, not only because the customers are so lovely and grateful for Caremark’s help but also because Nicole feels so valued by the team.