Care Select

Winnington Hall Business Centre, Winnington Lane, Winnington, Northwich CW8 4DU
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9.0 8 Reviews
  • Care Select, Northwich
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Care Provided by Care Select

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Drug Dependence (past or present)
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Home Care for Children
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • J O T Ltd
  • Person in charge
  • John Franklin (Manager)

Funding & Fees Guide for Care Select

  • Prices

  • Please contact us for details.
Are you the Owner/Manager of Care Select? View your Advertising Options

Care Select Reviews (8)

9.0

Care Select has a Review Score of 9.0 (9.042) out of 10, based on 4 reviews in the last 2 years. Over all time Care Select has 8 reviews.

Overall Experience

  • 6
  • 2
  • 0
  • 0
  • 0

Date Published

8
0
0
4
4

Review from Jane H (Client) published on 6 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with my care. I'm treated with dignity and appropriate care and my needs are taken into account.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from E J (Father of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Reliable workers and treat my daughter well. Punctuality is good. All carers that we get are pleasant and have a sense of humour.

Reply from John Franklin, Managing Director at Care Select

Thank you for the amazing review; we are pleased that we are meeting the needs of your family member!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Gavin D (Grandson of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We've had a definite positive experience with Care Select and recommend their services for anyone needing additional support.

Reply from John Franklin, Managing Director at Care Select

Thank you for the comments! We are glad you are getting a positive response from us, as we aim to please!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Angela T (Daughter of Client) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Dad's care is good. He finds the carers very friendly and helpful. Also, when I ring to cancel any calls, the staff are always friendly on the phone.
One issue where his tea time visit was only one apart from his night time. Dad did inform me that the supervisor visited and she would
ensure it would not happen again.
I would recommend Care Select in the future.

Reply from John Franklin, Managing Director at Care Select

We are pleased that you are happy with our care and our willingness to help when needed; we aim to respond as quickly as possible!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Nikki D (Daughter-in-law of Client) published on 31 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience with Care Select since last year has been a positive one, I also look after my father-in-law and attend to his everyday needs. The carers that come on a daily basis, in my opinion, have been professional, attentive and enjoy the job. My father-in-law seems content and shows no signs of
distress in their company. They all do a wonderful job and seem dedicated to their profession. I have no qualms with the duty of care given to my father-in-law, all the carers are trustworthy, polite and caring in my opinion.

Reply from John Franklin, Managing Director at Care Select

Thank you so much for this review, Nikki. It's so pleasing to hear that our carers are appreciated by both clients and their families.


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Care / Support

Management

Treated with Dignity

Value for Money

Review from Mavis L (Client) published on 15 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came home from hospital after three weeks there, I had been very ill. My carers were there for me and still are. They are a wonderful team who spoil me with care and happiness! They work effortlessly after sometimes long hours. They come in smiling and if my radio is on I just love when they sing
whilst they are tending to me! What a great team you have! I feel I have friends now, I am so grateful to all in the office too. A big thank you.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from R H (Client) published on 20 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When Care Select first came to me, I had never needed care in the home. I was a bit nervous. Would the staff be easy to get on with, flexible and approachable? I needn't have worried. From the outset, the carers have been friendly, approachable, kind and understanding. They all understand my needs and
provide them faultlessly. To the extent that I don't know how I would cope so well without them.
I can't praise them enough, ten out of ten from me.

Staff

Care / Support

Management

Treated with Dignity

Value for Money

Review from Maureen M (Wife of Client) published on 13 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are really helpful and do more than necessary with a smile.
Would recommend it to anyone.

Reply from Claire O'Sullivan, Manager at Care Select

We are extremely happy with the review! As a company, we are glad the clients and families are happy with our service!


Staff

Care / Support

Management

Treated with Dignity

Value for Money

Current Review Score: 9.0 (9.042)

Overview of Review Score

The Review Score of 9.0 (9.042) out of 10 for Care Select is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 4 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.792 for Care Select is calculated as follows: ( (19 Excellents x 5) + (5 Goods x 4) ) ÷ 24 Ratings = 4.792

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Care Select is based on 4 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 = 4.25

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Aug 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (0)

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Frequently Asked Questions about Care Select

What Type of Services does Care Select offer?

Care Select offers Home Care.

How many Carers does Care Select employ?

Care Select employs 65 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Care Select to verify any information. View our terms and conditions. Care Select has a Basic Service – more info.