CL Lifestyles Night Care & 24 hr Support Services

Rumwell Hall, Wellington Road, Taunton TA4 1EL
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14 Reviews
  • CL Lifestyles Night Care & 24 hr Support Services, Taunton
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Care Provided by CL Lifestyles Night Care & 24 hr Support Services

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Cancer Care
  • Companionship
  • Dementia
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Sit in Service
  • Other Care Provided
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Owner
  • C L Lifestyles Ltd
  • Person in charge
  • Caroline Webb (Registered Manager)
  • Admission Criteria
    • Night Care and Support only
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CL Lifestyles Night Care & 24 hr Support Services Reviews (14)

Over all time CL Lifestyles Night Care & 24 hr Support Services has 14 reviews.

Overall Experience

  • 11
  • 2
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  • 1

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14

Review from Gary S (Son of Client) published on 8 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

My mother was discharged from the hospital on Tuesday 5th April. She was kept in hospital until they were happy with the care being provided at home was going to be of a good standard, they also arranged 2 night sits with CL Lifestyles. Nobody contacted me from the hospital discharge team about access
to my mother's house. My wife rang the discharge team and gave them the keypad code assuming that this would be passed on. However, at 10.30 pm CL contacted me, they thought the night sit had got lost. I gave them the key code. Finally, at 11 pm the night sit arrived.
On the second night my mother rang me at 10 pm saying she was frightened because a man was knocking on her door, she didn't understand what he was saying (poor hearing) so she sent him away. I later spoke with the gentleman and he understood.
If CL had contacted me during the day to inform me they were sending a man to do the night sit the offer would have been refused. My Mother is 92.
Poor service from CL Lifestyles.

Reply from Caroline Webb, Owner/Manager at CL Lifestyles Night Care & 24 hr Support Services

I am very sorry that this happened and that you were not happy with the service and thank you for raising the complaint and letting us know of the situation, we are usually notified of key safe details and if there is a preference for female or male only staff to ensure we provide the right staff member. If you would like to be informed of the outcome of the investigation into your complaint please contact the office.


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Review from Guy P (Husband of Client) published on 22 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Please give a personal thank you to each and every one of the carers who looked after my wife in the last 21 days of her life.
All your carers were so kind and going above and beyond what is expected. This meant so much to my wide and of our family at the hardest time of our life.

Reply from Caroline Webb, Owner/Manager at CL Lifestyles Night Care & 24 hr Support Services

I am sorry for your loss and I will make sure this is pasted on, thank you for taking the time to give our staff feedback it is very much appreciated.


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Review from A F (Wife of Client) published on 6 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Some staff very much better than others. Overall excellent, cheerful and kind. Couldn't have managed without them. Thank you all.

Reply from Caroline Webb, Owner/Manager at CL Lifestyles Night Care & 24 hr Support Services

Thank you for giving your time to write a review on our services, your feedback is valued and we will make sure staff are informed.


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Review from Lesley M (Wife of Client) published on 18 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We were provided with a night carer on my husband's return from a four-week stay in hospital. The carer was punctual and friendly. She reassured my husband when he woke up in the night confused about where he was. I was able to sleep well, confident he was safe and happy and we both started the next
day positive and rested.

Reply from Caroline Webb, Owner/Manager at CL Lifestyles Night Care & 24 hr Support Services

Thank you for giving your time to write a review on the service received from us we really do appreciate it.


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Review from S R (Daughter of Client) published on 6 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service, kept us informed of events. No complaints.

Reply from Caroline Webb at CL Lifestyles Night Care & 24 hr Support Services

Thank you for taking the time to provide a review on our services we do appreciate your time, I will make sure this information is relayed to our care staff.


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Review from G D (Wife of Client) published on 31 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The 3 carers were absolutely superb, professional, friendly and kind. They saved our sanity.

Reply from Caroline Webb at CL Lifestyles Night Care & 24 hr Support Services

Thank you for taking the time to provide a review on the service we provide, all feedback is appreciated and I will ensure staff are notified of your comments.


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Review from A S (Wife of Client) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff I met were kind and considerate. I was happy to welcome them into my home and leave my husband in their care overnight. They had driven miles - I was glad it was not Winter.

Reply from Caroline Webb at CL Lifestyles Night Care & 24 hr Support Services

Thank you for taking the time to review our Waking Night Services, we will make sure your comments are passed to our staff.


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Review from Robin H (Husband of Client) published on 8 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife and I received excellent and sympathetic caring support from all of the CL Lifestyles Night Care & Support team. It was a great relief to me to be able to sleep more easily during their night visits and to know and be confident that my wife would be very carefully looked after.

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Review from Joy J (Wife of Client) published on 4 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

She was very helpful and put us at ease to leave him in her care.

Reply from Caroline Webb at CL Lifestyles Night Care & 24 hr Support Services

Thank you for taking the time to provide your feedback, we do appreciate your views and will make sure this is passed to our staff.


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Review from Gillian G (Daughter of Client) published on 18 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care. Kind, thoughtful and considerable carers who have been so good to my mother. Would highly recommend.

Reply from Caroline Webb at CL Lifestyles Night Care & 24 hr Support Services

Thank you for your review, we appreciate you taking the time to provide us with feedback, we will make sure this is passed onto our care staff.


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Review from Robin T (Son of Client) published on 26 February 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

C L Lifestyles Home Care Services is a very reliable company who listen and act on their client's wishes. They are proactive in checking that the carers are well presented and professional in their approach. There is now a team of five ladies who come to look after my father for night waking staff.
They are equally good at caring for my mother who cares for my father during the day.

Reply from Caroline Webb, Registered Manager at CL Lifestyles Night Care & 24 hr Support Services

Thank you for your feedback and review of our services, we are pleased to hear what is going well and appreciate your time in highlighting this, equally if you would like to give us feedback on what we can do better we are always looking for ways to improve services.


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Review from Shirley S (Client) assisted by family/friend published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since receiving care at home I have been grateful for the help we have received, making life a little easier for my husband.

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Review from H HA (Daughter of Client) published on 20 July 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

C L Lifestyles provided amazing carers. The ladies were all absolutely lovely, caring, very knowledgeable, capable and friendly. Couldn't fault anything. The office always strove and succeeded in fulfilling our changing needs for carers. Nothing was too much trouble. Good communication. Have already
given C L Lifestyles details to friends struggling to find good carers for a relative.

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Review from Lisa M (Wife of Client) published on 21 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having been let down by our previous care provider, our care manager found and signed us up to C L Lifestyles Home Care Services. I can honestly say that I had no idea that care could be this good and consistently good. The carers all introduce themselves, ask the right questions, work in a good and
caring manner and reassure us both throughout each and every call. The carers are all proud of their uniform, which is wonderful to see after the farce that was our previous 5 years.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 13 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (0)

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Frequently Asked Questions about CL Lifestyles Night Care & 24 hr Support Services

What Type of Services does CL Lifestyles Night Care & 24 hr Support Services offer?

CL Lifestyles Night Care & 24 hr Support Services offers Home Care.

How many Carers does CL Lifestyles Night Care & 24 hr Support Services employ?

CL Lifestyles Night Care & 24 hr Support Services employs 18 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact CL Lifestyles Night Care & 24 hr Support Services to verify any information. View our terms and conditions. CL Lifestyles Night Care & 24 hr Support Services has a Basic Service – more info.