Home Instead (Altrincham & Sale)

The Parflo Building, Huxley Street, Altrincham WA14 5EL
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9.9 77 Reviews
  • Home Instead (Altrincham & Sale), Altrincham
Home Instead (Altrincham) was rated 'good' by the CQC in Dec 2018.

The main focus of Home Instead Altrincham, Sale and Wythenshawe is to provide care that is tailor-made to the individual, realising that continuity of care is essential for the family and the individual themselves, as many families say it is their number one consideration by far.

At Home Instead you will be supported by a local team that is dedicated to delivering outstanding tailored care. They are able to support people at whatever stage of their care journey and with specialist knowledge and experience in health conditions such as Dementia, Stroke, Cancer, Parkinson’s, Multiple Sclerosis, Mental Health and Palliative care.

They also work closely with other specialists such as NHS community specialists, GPs pharmacists charities, faith organisations and many other local organisations. The aim is to provide as much independence as possible, where Care Professionals form strong trusted relationships and provide high quality companionship.

All Care Professionals are employed, DBS and reference checked and trained in-house, who are then comprehensively supported by the office care team. Home Instead's local approach enables people to stay safe and live well in their own home, being flexible and reactive where needed.

Home Instead provides Traditional Home Care services from 1 hour to 24 hours per day, enabling them to support you at whatever stage of your care at home journey.

Have you heard about the Live-in Care service? Live-in care is a real alternative to a residential or Nursing care home.

If you're looking for a solution that offers daily support and companionship in the comfort of your own home, then Live-in care is the perfect choice. Care Professionals live with you in your home, ensuring safety, happiness, and a routine that suits your lifestyle. Call the team to find out more.

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Care Provided by Home Instead (Altrincham & Sale)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura Muldoon (Registered Care Manager)

Funding & Fees Guide for Home Instead (Altrincham & Sale)

  • Prices

  • Quality Hourly care from £34 per hour
    Sleepovers from £225
    Live-in care from £1700 per week

  • We are happy to work with government agencies and charities who may be supporting your care needs.

Home Instead (Altrincham & Sale) Reviews (77)

Total of 77, showing 1-20
9.9

Home Instead (Altrincham & Sale) has a Review Score of 9.9 (9.877) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Altrincham & Sale) has 77 reviews.

Overall Experience

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Date Published

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Review from J P (Client) published on 11 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent attention to detail and care. Polite staff and good response time. Not exactly great value for money. Perhaps longer visit time or maybe 5 days paid for six visits. Have told friends and relatives am pleased and hope my money holds out.

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Review from I D (Partner of Client) published on 5 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Despite initial reservations, my partner appears to have connected well with carers.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

We are so pleased that with the support your partner, yourself and our care pro's, our combined care is helping to make life a little easier.


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Review from Alan H (Son of Client) published on 4 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with all aspects.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

I'm so pleased to hear this! I know how important personal care, bathing, and a hair wash are for your mum's wellbeing. Feeling pampered and refreshed makes such a difference. Our Care Team is dedicated to providing that support, and it's wonderful to know you're happy with our care. As your mum's journey with dementia continues, please know we're here to support every step.


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Review from P F (Client) published on 6 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

They clean for me. A particular member of staff is great. Always rely on Home Instead for support. Another member of staff is very helpful as well as the office staff.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you so much for taking the time to review the team here at Home Instead. It is lovely to have you return to us and great to hear you have been matched with a favourite Care Professional.


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Review from B H (Client) assisted by family/friend published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good experience and everything well explained.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you for taking the time to review we really appreciate, your time. Lucy


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Review from J D (Daughter of Client) published on 24 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The caregivers provide exceptional care to our Dad, treating him always with kindness and dignity, providing practical help and company: preparing freshly cooked brunches, lunches and evening meals to a very high standard and presenting in a really appetising way; carrying out cleaning tasks as needed
and seeing when this is the case without fail; providing Dad with great company, showing interest in what he has to tell them and asking questions, rotating his photo albums so that he can enjoy the memories that he can still access and having a good laugh with him. Dad actively enjoys seeing the caregivers and his life is enriched by their visits. For us, his children, we have precious peace of mind between our own visits.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

It's been a pleasure to support Dad, through what must be quite an emotional transition. The team are all so lucky to get the chance to spend time with him, as he is the kind of person who inspires a care pro to give their very best. Thank you for your kind words, Lucy.


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Review from I R (Daughter of Client) published on 21 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just started with Home Instead and have been very pleased so far with their care and follow-up. It is useful to be able to use the app to see the report from the carer following each session with dad as he has dementia and isn't always able to tell us what is happening. Very impressed with the problem
solving from the carer when faced with any difficulties and also that she spends time talking to dad about his interests as well as helping him with tasks in the house.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

It's great to hear this news, as I understand that not everyone is eager to accept help initially. Hearing that dad is feeling comfortable with support around cooking and home help is wonderful. I believe this will make it much easier for him to accept additional support, which in turn will support his wellbeing for much longer. Thank you for taking the time to review us, I will pass this on to the Care Pro Team. Lucy


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Review from K W (Daughter of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been using Home Instead for a few months now. From the start we have been impressed by their service. From the initial assessment with one member of staff in particular to introducing the ladies who come in to help - everyone has been so professional, kind and lovely to my mother. We would
now be lost without the lovely ladies and backroom team at Home Instead - we have come to rely on them and Mum looks forward to seeing them.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

It's wonderful to hear this news, and thank you for taking the time to review the team. I understand that great care only truly works when our entire team is focused, and it seems like this is working well for your mum. I will pass on your comments to Mum's key caregiver. Thank you.


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Review from D G (Wife of Client) published on 19 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since finding Home Instead, I have felt relieved and safe with their care. Their staff are fabulous. I have no complaints whatsoever. I realise, and I guess so must they, that our situation will deteriorate but I have every faith that our Angel will cope and very well. Thank goodness we found them and
our Angel/s. Big squeeze to all.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

This is so wonderful to hear; I know that Michelle particularly loves their companionship calls. Thank you for taking the time to review us here.


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Review from W M (Son of Client) published on 18 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very happy with the level of care my mum receives from Home Instead (Altrincham and Sale). The carers are really supportive of her and highly committed. The support from the office staff is also extremely good. My mum is treated with dignity and respect, and she has been able to remain living
independently for longer than we would have thought possible thanks to the care and dedication of Home Instead. Mum thrives in company and having the calls last an hour means that they are not rushed, and have got to know her really well. She enjoys the company of the carers very much, and it is peace of mind for her family to know that she is well looked after while we are working.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you so much for sharing this review. I know that your team loves the time spent with Mum, whether it's music, shopping, popping down to the coffee morning, or going for a walk when the sun shines! They enjoy each other's company, and I guess that's why you see Mum thriving. Lucy


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Review from M H (Client) published on 18 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the services and support. The carers are very good and efficient. The office staff are good and supportive and look after me very well, for which I am grateful. I am happy with everybody.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

So wonderful to hear, thank you for taking the time to review our team, I will pass on your comments to them, it makes a big difference to their day to read about the positive impact they are creating for people like yourself. Thank you


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Review from Christine A (Daughter of Client) published on 24 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We engaged Home Instead (Altrincham & Sale) in July this year to provide care for Mum.
From the outset, we have been impressed with all aspects of their approach. Our initial meeting demonstrated the care and attention to Mum's needs and preferences, the coordinator that we dealt with ensured that
they knew as much about Mum as possible.
Mum has had a core team of carers who she got to know and trust and this consistency has been really important. Without exception, the carers have been professional, respectful, and caring, being good company for Mum as well as providing care.
Communication with us has been exceptional, with telephone calls if they have any concerns, regular updates, and scheduled reviews.
Home Instead never let us down; we have absolute trust that they will arrive when they are scheduled and that they will do the best for Mum.
Mum is now moving into residential care but Home Instead enabled her to have a few more precious months at home.
Highly recommended

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you so much for sharing your experience with us. It really is so vital that families can have confidence in a team, I know that the client and the care professionals worked hard on providing that personalised care support and that does make all the difference. We all wish her well in her new home and I will be sure to pass on your comments to her care professionals.


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Review from D L (Daughter of Client) published on 11 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Outstanding service from committed carers. Add to this the professional and caring individuals behind the scenes; managers and admin - I would highly recommend Home Instead.
The whole team at the Altrincham and Sale office have given our family peace of mind around Mum’s increasing needs and Mum
looks forward to their visits. The carers are wonderful, warm individuals who treat Mum with great care, dignity, and respect. Thank you Home Instead!

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

This is so lovely to hear: the team are all great care professionals and will be so pleased to hear the morning calls are going well. Although I'm always singing the team's praises, it's far more special when a compliment comes in from the family. Thank you for sparing the time to review their support it will be shared with them all.


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Review from Julia S (Client) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good experience, the staff was cheerful, caring and professional.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

So glad your experience with two staff is going well, they are both excellent Care Professionals and I know they both work hard to make the call more than just a personal care call. Thank you for taking the time to review us here.


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Review from Katie F (Daughter of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Altrincham & Sale) has been supporting my mum at home for almost 2 years now after a period of illness and frailty caused by Covid lockdown. They have made such a difference to my mum and she looks forward to seeing her caregivers every day. The care that the caregivers provide is exceptional.
Nothing is too much trouble and they will support with everything. Cooked meals, personal care, chatting to mum for company. The office team is really responsive and always keeps us up to date with anything that's happened. They go the extra mile contacting the chemist, dentist, family members, on behalf of Mum when she needs it and that is a massive help whilst I am working and would struggle to keep up with the admin of her care and meds. Because they visit her for an hour at a time she has really bonded with the ladies that support her and sees them as her friends, not carers. Could not recommend more highly.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you so much for taking the time to review our team. It's great to get this feedback and to hear that all the little extras we are able to offer really do make a positive impact on your life too. Great attention to spotting the little things that make a big difference is what our team do best. I will pass on your comments to the team.


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Review from John C (Client) published on 23 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are a joy and pleasure. They are very real and thoughtful and a privilege to be in her company.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

We are very grateful to you for taking time out of your day to review us. Thank you so much, it real is appreciated.


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Review from Stephen C (Client) published on 4 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

In my personal experience in dealing with both carers and management, I have found both to be excellent.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Stephen, thank you for taking the time to review the team. They really do put 100% into the support provided, so it's especially great to be recognised for that.


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Review from A O (Daughter of Client) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We want to thank the team at Home Instead for providing excellent care for our Mum, the carer is so kind respectful and cheerful. We have been very impressed with the good communication and quick responses to any questions. They provide a very important service at a time of stress and uncertainty. Well
done would highly recommend.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you again for your kind words and so pleased that the team have been able to support you all.


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Review from J L (Client) published on 19 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the service is excellent! I have never been let down, the carers always come on time with a cheery hello and a cat. They all do what they have been asked to do and complete their time with me happily with good humour and respect. I'm very happy with the service and reliability that Home Instead
gives me, giving me the care I need to stay in my home.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you for taking time out and reviewing our team, so please to hear that all is going well - I'm not sure that the technology has quite got your quote correct (cheery hello and cat!) but this could be interesting addition to our home care support!


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Review from Monica C (Client) published on 26 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have had three excellent carers over the last ten years. The organisation has been first-rate - cover is always offered; I have every expectation that if I needed more or different care, it would be forthcoming.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

So wonderful to hear that our home care has stood the test of time! I know it is a great relief to individuals and family members that we can flex to a persons care needs from a couple of hours a week right through to live in care. Thank you for taking the time to review Home Instead.


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Home Instead (Altrincham & Sale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Home Instead (Altrincham & Sale) is calculated as follows: ( (101 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Altrincham & Sale) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (4)

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Meet the Team (3)

Alan

Alan

Job Title: Owner

Joined: 2010

Alan and Lucy were both attracted to the ethos of Home Instead. We knew Home Instead was right for us after seeing how we could make a real difference, not only to an individual but importantly how we would be able to work alongside other charities and businesses to support our local senior community here in Trafford. We opened our doors back in 2010 and have been providing at-home care support ever since, touching the lives of over 1,000 clients and thousands more out in the community.


Alan’s role is to build relationships & look for opportunities for Home Instead to contribute to the local community whilst managing the business side of the company. “I am currently supporting the development of our community magazine, ‘Live Well, Your Way. With it, we can promote local activities, resources, and support groups around the community, enhancing the lives of our neighbourhoods.


Lucy

Lucy

Job Title: Owner

Joined: 2010

Lucy balances family life and her responsibilities at Home Instead particularly supporting Marketing and Recruitment. “Being able to provide employment opportunities that are sought after because of our reputation and seeing people grow with confidence is something that I am particularly proud of.” - Lucy


“We understand how difficult it can be for family members to balance their working lives whilst also trying to provide support to their family, young or old”. Helping people by building trust, sharing our knowledge, and providing our tailored service is how we can help transform lives. – Alan and Lucy.


Laura

Laura

Job Title: Registered Care Manager

Joined: 2017

Laura joined the Home Instead Team in May 2017.


Laura has worked in the care sector for around 15 years in a variety of different roles. Starting off as a weekend pantry assistant then assisting people living with dementia. Alongside this, Laura attended South Trafford College as a Health Care Cadet gaining 2 years of experience on the wards of Trafford General Hospital.
In 2020 Laura became the Registered Care Manager at Home Instead Altrincham with the support of our wonderful client team Karen, Suzanne, and Nicola.


''I have worked in many roles within the care sector over the years that have brought me great job satisfaction. I now enjoy the challenge of managing a team and supporting them to further themselves.” - Laura


Frequently Asked Questions about Home Instead (Altrincham & Sale)

What Type of Services does Home Instead (Altrincham & Sale) offer?

Home Instead (Altrincham & Sale) offers Home Care.

How many Carers does Home Instead (Altrincham & Sale) employ?

Home Instead (Altrincham & Sale) employs 90 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Altrincham & Sale) to verify any information. View our terms and conditions. Home Instead (Altrincham & Sale) has an Enhanced Service – more info.