Home Instead (Altrincham & Sale)

The Parflo Building, Huxley Street, Altrincham WA14 5EL
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9.9 77 Reviews
  • Home Instead (Altrincham & Sale), Altrincham
Home Instead (Altrincham) was rated 'good' by the CQC in Dec 2018.

The main focus of Home Instead Altrincham, Sale and Wythenshawe is to provide care that is tailor-made to the individual, realising that continuity of care is essential for the family and the individual themselves, as many families say it is their number one consideration by far.

At Home Instead you will be supported by a local team that is dedicated to delivering outstanding tailored care. They are able to support people at whatever stage of their care journey and with specialist knowledge and experience in health conditions such as Dementia, Stroke, Cancer, Parkinson’s, Multiple Sclerosis, Mental Health and Palliative care.

They also work closely with other specialists such as NHS community specialists, GPs pharmacists charities, faith organisations and many other local organisations. The aim is to provide as much independence as possible, where Care Professionals form strong trusted relationships and provide high quality companionship.

All Care Professionals are employed, DBS and reference checked and trained in-house, who are then comprehensively supported by the office care team. Home Instead's local approach enables people to stay safe and live well in their own home, being flexible and reactive where needed.

Home Instead provides Traditional Home Care services from 1 hour to 24 hours per day, enabling them to support you at whatever stage of your care at home journey.

Have you heard about the Live-in Care service? Live-in care is a real alternative to a residential or Nursing care home.

If you're looking for a solution that offers daily support and companionship in the comfort of your own home, then Live-in care is the perfect choice. Care Professionals live with you in your home, ensuring safety, happiness, and a routine that suits your lifestyle. Call the team to find out more.

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Care Provided by Home Instead (Altrincham & Sale)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura Muldoon (Registered Care Manager)

Funding & Fees Guide for Home Instead (Altrincham & Sale)

  • Prices

  • Quality Hourly care from £34 per hour
    Sleepovers from £225
    Live-in care from £1700 per week

  • We are happy to work with government agencies and charities who may be supporting your care needs.

Home Instead (Altrincham & Sale) Reviews (77)

Total of 77, showing 21-40
9.9

Home Instead (Altrincham & Sale) has a Review Score of 9.9 (9.877) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Altrincham & Sale) has 77 reviews.

Overall Experience

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Date Published

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Review from V S (Daughter of Client) published on 17 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been brilliant in caring for my mum. Always on time cheerful, helpful and good communication between clients, carers and admin staff. Any problems, requests and queries are always dealt with in a timely and professional manner. On behalf of my family and myself thank you.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you so much for your feedback. Great to hear that we are able to react quickly to request and queries. We learn so much from these, and often are able to tailor the care support even more!


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Review from Peter F (Son-in-law of Client) published on 12 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided excellent service and has provided reassurance in terms of care enabling family members to plan for themselves. The feedback from my mother-in-law clearly indicates that she looks forward to visits and really misses the service at weekends! All the time Home Instead are looking
to offer support in new and different ways to meet the client's needs.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you so much for taking the time to review our at home care support. Obviously, I'm really pleased to hear that your mother-in-law looks forward to seeing our Care Professionals, this is exactly what we set out to achieve 'care at home to be a positive experience'.


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Review from Ken L (Son of Client) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great caring company with lovely ladies after my mother. We could not have made a better choice. A few even came to my mother's 100th birthday celebration. Always helpful on the phone when something extra is required. Five star carers.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Oh, I love your '5 star Carers' quote! I am lucky to see how our Care professionals shine every day, but it's lovely to hear that a client's family can see their expertise and genuine warmth too. Thank you for spending the time to review us here.


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Review from Liz K (Daughter of Client) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service. Always helpful and polite and on time.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Superb! It's the little things that count, glad to hear all is going well.


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Review from Y S (Client) published on 17 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Although I was not keen on the idea of people coming in to start with it has worked out wonderfully. I like all the ladies and they really feel like my friends now.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

So pleased to hear that the care you are receiving from us is working out. It is always a very emotional and challenging time to introduce a new person into your home, a position that I know our care professionals value greatly.


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Review from J C (Son of Client) published on 30 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We're very happy with the care we receive from Home Instead. The carers are all friendly and treat Dad with dignity and respect. I'm thankful that the service has relieved me of some of the burden of care and allowed me to pursue many of my regular evening activities safe in the knowledge that Dad's
being well looked after.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

So glad to hear that we have supported Dad well. We always speak about how our care can benefit family members. Allowing you time to continue with hobbies, helps with your own wellbeing, and often means the time you spend with Dad still remains a 'father and son' time rather than a 'father and carer' time, where it is easy for people's wellbeing to be affected. Thanks for highlighting this.


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Review from M T (Husband of Client) published on 29 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have used Home Instead for over two years; the carers are very varied but all efficient and flexible. The company makes every effort to ensure we are not let down.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you so much for sparing the time to review our team. I'm so pleased to see we have been able to support you well, over a particularly challenging time in care.


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Review from Pat R (Daughter of Client) published on 29 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead carers are extremely professional, very friendly and always helpful.
They are not only concerned with the care of the client but also of any other family members that may be around. Offering to make them a cup of tea. If there have been any queries for extra hours then they have made every
effort to accommodate.
All through the pandemic, their care was exceptional and very safe.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Oh this is wonderful to hear, the team will be thrilled with your feedback. It really does make a difference. Thank you for taking the time out to review us here.


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Review from Debbie R (Daughter of Client) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead always provide an excellent and efficient service. They are extremely helpful and the staff do all they can to make our father as comfortable as possible. We are very happy with the service they provide.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Debbie, thank you so much for taking the time out to review the support our team are able to provide. It is always so nice to be able to pass on compliments. Lucy


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Review from Eileen N (Wife of Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

All the carers coming to help my husband have been and are kind, caring and very helpful. I had a previous carer provider that weren’t good and not punctual. Home Instead carers have always been punctual and willing in the one hour slot to do everything necessary for us. We’ve built up a real friendship
with the 3 carers who regularly come.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Wonderful to hear we are meeting your expectations, and building strong relationships with our wonderful CAREGivers. Thank you for taking the time to review us today.


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Review from S B (Daughter of Client) published on 11 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Home Instead has provided an invaluable service of caring for my mother during the last 8 months. I work full time and have had to work from home for the last 2 years. Mum has short term memory loss and I took the decision to bring her home (from sheltered accommodation) when Covid struck. The carers
from Home Instead really took the pressure off me by coming in to give Mum some routine and company. They are reliable and efficient in taking care of Mum. They accommodate changes to the schedule at short notice - whenever they can - which has been very useful.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you so much for sparing the time to review the support we are able to provide to Mum. Glad to hear we are able to accommodate changes, and take some of the pressures of you too.


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Review from Martin O (Son of Client) published on 19 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead has provided an invaluable service of caring for my mother during the challenging last 12 months. She is alone, and I live in the USA, and as her only child, I have depended on Home Instead to provide the care my mother has needed, since travel to visit her has not been permitted.
Also
during the last 12 months, my mother has lost her short term memory, which has resulted in Home Instead needing to respond quickly as issues that have come up, even outside their scheduled appointment time.
When my mother forgot to go for her Covid vaccine, Home Instead stepped in to make another appointment and take her. They have adjusted their visits quickly and efficiently as support for medication has changed. I am very grateful for the outstanding care and response provided, and my mother looks forward to a kind face with each visit. Thank you Home Instead!

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Our Client lead said that it has been a pleasure to help. And Mum's CAREGiver, I know has been fantastic support, I will make sure she sees your review. Thank you for taking the time to reply.


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Review from Karen F (Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We are a new client and so far very good. Our carer is punctual, very mild mannered and is very helpful. If time allows she will also ask if there are tasks she can do for us to ensure we are supported.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Great to hear we have started so well. I hope you will enjoy the care journey with us here at Home Instead Altrincham. Thank you for your time spent writing this review.


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Review from Niall E (Son of Client) published on 9 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I appreciated the rapid deployment of day and night care when my mum’s partner went into hospital unexpectedly. The manager I dealt with was very helpful and efficient which minimised the stress involved. The carers provided were excellent.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

So glad we were there for you, when you needed us. Thank you for taking the time out to share your experience, it is really valued by the team.


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Review from Romy L (Daughter of Client) published on 8 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I live in Australia (unable to travel due to covid) and was in a position where I realised my mum was struggling and needed some support urgently. I rang Home Instead and they showed nothing but care and concern with a can-do approach to getting the help and support that my mum required. In fact, they
were able to get a carer to my mum that day, and have since adjusted the support to provide night cover. The manager has been absolutely outstanding and has made a stressful time easier with her reassurance and actions. The carers themselves have been responsive to my mum's needs and gone beyond the in-home care to recognise additional tasks needed to support, for example to taking samples to the health centre so the results could be obtained quickly, arriving with milk when stocks were low in the fridge. Home Instead have gone above and beyond making a real difference for my mum and the family and I thank them sincerely.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

I have just read this review out to our Operations Manager and my partner and to be honest, it brought a tear to my eye. So very proud of our team, and their passion to make the care experience something that people enjoy and find life enhancing. Thank you so much for finding the time to publish this review - it really has made our day.


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Review from Ashley N (Son of Client) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very good consistent support provided. From initial assessment to support, support needs were identified with a good rapport and trust established with mum. Provide comprehensive and bespoke support on a regular basis. Invaluable in enabling mum to stay at home. Very good communication, which has helped
address and support mum's changing needs. Impressed with the consistent quality of the 2 caregivers and what they both manage to achieve within the hour allocated. They both strike the right balance between companionship and tasks. Both caregivers demonstrate very good empathy, patience and understanding with mum.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you for taking the time out to review our care. Your Client lead was so happy to read your feedback, I know they will be very proud to hear your thoughts thank you.


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Review from Teresa B (Wife of Client) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During early summer 2020, isolating because of Covid 19, I could see the deteriorating physical and mental health of my husband and realised it would be wise to start finding some support.
Looking back I’m glad I did, because soon after when he went into serious decline we had already built up a good
working relationship with the Home Instead team. They were able to step up the carers visits from once daily to three times daily, and then from one carer to two carers for each visit as he became bedridden and required more specialised care, always very professional and working in full PPE.
Right from the start, everyone was open friendly and helpful looking after him with great kindness and compassion.
I am very grateful to Home Instead management team for their flexibility and consistency in providing good quality care in these very difficult Covid times.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

It has been an honour to support your husband and I am glad to hear that you are able to rely on the team to be caring and professional. Thank you for taking the time out of your day to review the team. It is much appreciated.


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Review from Debbie L (Daughter of Client) published on 24 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very lonely (lives alone and both myself and my brother work in the day), so companionship care was highly recommended by a friend. Only had the Dec to present twice a week and the person whom my mum sees is absolutely amazing.
My mum really looks forward to her visits. Which hopefully when
it warms up and lockdown eases, she will definitely want to increase. The lady was off for a few weeks and the lady sent in her place was equally as friendly and mum enjoyed her visits too.
Thank you so much.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Debbie thank you, it really is great to be able to show our client lead your comments, they said, that it has been a pleasure to help.


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Review from John T (Son of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have provided at home care to Dad for around 4 years, with care visits increasing as his needs have changed. All Dad’s carers have been and continue to be superb, striking the right (and challenging) balance between professional care support and friendly help and companionship. Dad loves
his regular visits from all his ‘ladies’ and they seem to enjoy visiting him in return. Most importantly this means we know that Dad is very well looked after and cared for during his visits and if anything should be amiss or need resolving we know they would raise this or escalate as necessary which gives us enormous peace of mind. It is such a comfort to know that as Dad's need change they are only a phone call away to arrange additional care whatever the circumstances. This ongoing relationship and understanding is extremely valuable and valued. All in all an excellent service.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you for your thoughtful response. I know our Client lead, is really happy with the working relationship that you have built together. That mutual respect goes a long way, in enabling us to build great home care. Thank you.


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Review from Andrew W M (Son of Client) published on 18 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead (Altrincham & Sale) have responded quickly and acted with empathy and consideration for my family during a particularly difficult period. This started with minimal support for my dad for a couple of hours a week, but after the unexpected death of my mum the requirement for additional care
was needed quickly and Home Instead were able to provide more hours at very short notice. Unfortunately, my dad cannot now live on his own, and now has a live-in caregiver who was sourced, again, at very short notice. I only have good feedback for the company, their ability to respond quickly, and the quality and understanding of our needs from all the staff.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you for this review. So glad we have been responsive, to Dad's needs. Being able to support him whenever his care needs changed is what the team manage so well. Now have the addition of Live-In care to support clients I feel we have a complete home service. I truly hope he enjoys his time with us.


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Home Instead (Altrincham & Sale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Home Instead (Altrincham & Sale) is calculated as follows: ( (101 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Altrincham & Sale) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Awards / Recognitions (12)

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Meet the Team (3)

Alan

Alan

Job Title: Owner

Joined: 2010

Alan and Lucy were both attracted to the ethos of Home Instead. We knew Home Instead was right for us after seeing how we could make a real difference, not only to an individual but importantly how we would be able to work alongside other charities and businesses to support our local senior community here in Trafford. We opened our doors back in 2010 and have been providing at-home care support ever since, touching the lives of over 1,000 clients and thousands more out in the community.


Alan’s role is to build relationships & look for opportunities for Home Instead to contribute to the local community whilst managing the business side of the company. “I am currently supporting the development of our community magazine, ‘Live Well, Your Way. With it, we can promote local activities, resources, and support groups around the community, enhancing the lives of our neighbourhoods.


Lucy

Lucy

Job Title: Owner

Joined: 2010

Lucy balances family life and her responsibilities at Home Instead particularly supporting Marketing and Recruitment. “Being able to provide employment opportunities that are sought after because of our reputation and seeing people grow with confidence is something that I am particularly proud of.” - Lucy


“We understand how difficult it can be for family members to balance their working lives whilst also trying to provide support to their family, young or old”. Helping people by building trust, sharing our knowledge, and providing our tailored service is how we can help transform lives. – Alan and Lucy.


Laura

Laura

Job Title: Registered Care Manager

Joined: 2017

Laura joined the Home Instead Team in May 2017.


Laura has worked in the care sector for around 15 years in a variety of different roles. Starting off as a weekend pantry assistant then assisting people living with dementia. Alongside this, Laura attended South Trafford College as a Health Care Cadet gaining 2 years of experience on the wards of Trafford General Hospital.
In 2020 Laura became the Registered Care Manager at Home Instead Altrincham with the support of our wonderful client team Karen, Suzanne, and Nicola.


''I have worked in many roles within the care sector over the years that have brought me great job satisfaction. I now enjoy the challenge of managing a team and supporting them to further themselves.” - Laura


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