Home Instead (Altrincham & Sale)

The Parflo Building, Huxley Street, Altrincham WA14 5EL
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9.9 77 Reviews
  • Home Instead (Altrincham & Sale), Altrincham
Home Instead (Altrincham) was rated 'good' by the CQC in Dec 2018.

The main focus of Home Instead Altrincham, Sale and Wythenshawe is to provide care that is tailor-made to the individual, realising that continuity of care is essential for the family and the individual themselves, as many families say it is their number one consideration by far.

At Home Instead you will be supported by a local team that is dedicated to delivering outstanding tailored care. They are able to support people at whatever stage of their care journey and with specialist knowledge and experience in health conditions such as Dementia, Stroke, Cancer, Parkinson’s, Multiple Sclerosis, Mental Health and Palliative care.

They also work closely with other specialists such as NHS community specialists, GPs pharmacists charities, faith organisations and many other local organisations. The aim is to provide as much independence as possible, where Care Professionals form strong trusted relationships and provide high quality companionship.

All Care Professionals are employed, DBS and reference checked and trained in-house, who are then comprehensively supported by the office care team. Home Instead's local approach enables people to stay safe and live well in their own home, being flexible and reactive where needed.

Home Instead provides Traditional Home Care services from 1 hour to 24 hours per day, enabling them to support you at whatever stage of your care at home journey.

Have you heard about the Live-in Care service? Live-in care is a real alternative to a residential or Nursing care home.

If you're looking for a solution that offers daily support and companionship in the comfort of your own home, then Live-in care is the perfect choice. Care Professionals live with you in your home, ensuring safety, happiness, and a routine that suits your lifestyle. Call the team to find out more.

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Care Provided by Home Instead (Altrincham & Sale)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Laura Muldoon (Registered Care Manager)

Funding & Fees Guide for Home Instead (Altrincham & Sale)

  • Prices

  • Quality Hourly care from £34 per hour
    Sleepovers from £225
    Live-in care from £1700 per week

  • We are happy to work with government agencies and charities who may be supporting your care needs.

Home Instead (Altrincham & Sale) Reviews (77)

Total of 77, showing 61-77
9.9

Home Instead (Altrincham & Sale) has a Review Score of 9.9 (9.877) out of 10, based on 19 reviews in the last 2 years. Over all time Home Instead (Altrincham & Sale) has 77 reviews.

Overall Experience

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Date Published

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Review from B L (Son of Client) published on 4 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care and support have been attending when problems have been identified, they have been dealt with swiftly. Highly recommended. Thanks.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Bruce, thank you for your response and recommendation.


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Review from Susan M (Daughter of Client) published on 3 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have attended for three months. The girls that come have been lovely, warm and cheerful which as my father has dementia (vascular), it is just what he needs. He also goes out for walks with the carers which he loves. They are also very helpful in doing jobs around the house, dusting cleaning,
changing my father's bed and cleaning the fridge, which as I work 30 hours a week, is so helpful.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Susan, Thank you for this review, I am so glad that your Dads care is working out well. Freeing up your time is something a lot of clients comment on and how that has given them extra time together.


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Review from Lynne S (Daughter of Client) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional care from carers, the support and help given has been overwhelming. Nothing is too much trouble and everyone goes above and beyond their duties.
Dad and myself wouldn't have coped without them.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Hi Lynne, thank you for your kind words, the team will be proud to hear such a review.


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Review from S B (Client) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you Sylvia


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Review from Ivy B (Client) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Great service from Home Instead

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Ivy, thank you for taking the time to post this review.


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Review from Sarah H (Daughter of Client) published on 23 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a spell in the hospital where my mother was recovering from a hip replacement, it became apparent that she would need some care at home. I work, so I needed to find help from a professional support. I have found Home Instead to have the professionalism and caring attitude that I needed. The support
that I needed with my mother and the emotional support they have given me, has been outstanding. As I am fully aware my mother's health will deteriorate, I have the knowledge I will be able to call on the teams help and support through the next few years and that gives me great peace of mind.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Sarah, Thank you for spending the time to share your experiences, especially in being so open, in regards to the support we were able to give yourself.


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Review from Gwen H (Daughter of Client) published on 22 May 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have relied on Home Instead since August 2016 to help my mother live independently. We cannot praise the quality of the care and the underlying organisation highly enough. My mother had a stable and highly competent team of carers who treated her with unfailing kindness and compassion and were
always mindful of maintaining her dignity and safety.
Without exception, the carers were committed to her welfare and on several occasions stayed with my mother beyond their call limit when they were concerned for her health until a family member could take over. When my mother developed an infection, it was the HI carer who spotted the change in her condition and her prompt intervention ensured that my mother received timely treatment in hospital. The carers kept meticulous records and communicated ongoing tasks and concerns very effectively.
The area team leader was fantastic; she reacted swiftly to ensure that Mum's increasing needs were met and monitored provision closely.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Gwen, Thank you for this review - Alan and I are very proud of our team, and never more so when they have made such a positive impact on a family. Thank you for spending the time to share your experiences.


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Review from C H (Client) assisted by family/friend published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Having used several different care agencies, I feel able to say that Home Instead Senior Care are by far the best and most reliable.
I have a lot of medical issues and consequently have a lot of hospital/doctor appointment. There are always in the morning so my husband can take me as I am wheelchair
bound and my husband works in the afternoon/evening.
Home Instead Senior Care always arrives at the arranged time and my regular carers have become my friends.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

So nice to read that our caregivers have become friends to you both, thank you for this lovely feedback.


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Review from Doreen R (Client) assisted by family/friend published on 8 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the service I receive. I have the same three carers who deliver my care each week. It is really important to me to have the same carers who know me. All of the carers are nice and pleasant and always carry out their role with a smile. They always ask me what I would like and nothing
is too much trouble for them. Each of the carers who support me are an asset to the company.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you for such great feedback. I'll make sure that the team see your comments. Lucy


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Review from Daniel W (Client) assisted by family/friend published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This review covers 1 and a half years since I first experienced carers up to the present. All the carers have been very good. Honestly, I could not manage without them. All are extremely helpful and compassionate. They are good timekeepers and exude a wonderful sense of humour. God bless them all.

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Review from Andrew R (Client) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I met Home Instead Senior Care when a colleague had a serious accident and we wondered whether he would be able to come home to us after his hospital treatment. With help from Home Instead Senior Care, he is still thriving here. They offer a wide range of practical help, as and when required. In our
community of men (only one of us is under eight years old), many others have benefitted from their services since then. Early this year I was seriously handicapped by a leg injury and a chest infection. With their help, I have been brought back to independent living. I have found them all competent and pleasant company.

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Review from Joseph O (Client) published on 21 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have memory weakness and I have support with making appointments. I could not do without my daily support, we have built a friendship with the care and support I receive. I have the main caregiver who comes at least 5 days a week which really helps me having the continuity.

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Review from M M (Client) published on 18 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

A satisfactory experience due to the interest of my care giver.

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Review from J S (Daughter of Client) published on 4 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The standard of care my dad has received from Home Instead has been exceptional. All carers seem to really care about dad and his needs, they are conscientious and the standard of personal care is excellent. I would definitely recommend the team to anyone looking for care within the home.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you, it is always great to be able to pass on such positive feedback to the team.


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Review from John P (Client) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent attention.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Writing this was incredibly kind; as with many of our clients holding a pen is challenging - I know he would have liked to have said more, but sometimes less is more. Thank you, John.


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Review from K P (Daughter-in-law of Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact to the care provided, all the people at Home Instead have listened, shown a great deal of understanding and the care my mother-in-law receives is excellent. She is treated with respect and dignity and looks forward to her carer visiting. She see's her as a friend.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Thank you, for your kind words.


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Review from Moira S (Daughter of Client) published on 3 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been extremely pleased with Home Instead and the care given. Always reliable and caring. They spend time carrying out a review of my mother and her changing condition. My mother is treated with respect and enjoys the company they provide daily.

Reply from Lucy Gill, Director at Home Instead (Altrincham & Sale)

Moira, Thank you for spending the time to review our care support. It is great to hear how flexible the CAREGivers are being.


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Current Review Score: 9.9 (9.877)

Overview of Review Score

The Review Score of 9.9 (9.877) out of 10 for Home Instead (Altrincham & Sale) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.877 for Home Instead (Altrincham & Sale) is calculated as follows: ( (101 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 114 Ratings = 4.877

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Altrincham & Sale) is based on 19 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Jan 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (12)

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Meet the Team (3)

Alan

Alan

Job Title: Owner

Joined: 2010

Alan and Lucy were both attracted to the ethos of Home Instead. We knew Home Instead was right for us after seeing how we could make a real difference, not only to an individual but importantly how we would be able to work alongside other charities and businesses to support our local senior community here in Trafford. We opened our doors back in 2010 and have been providing at-home care support ever since, touching the lives of over 1,000 clients and thousands more out in the community.


Alan’s role is to build relationships & look for opportunities for Home Instead to contribute to the local community whilst managing the business side of the company. “I am currently supporting the development of our community magazine, ‘Live Well, Your Way. With it, we can promote local activities, resources, and support groups around the community, enhancing the lives of our neighbourhoods.


Lucy

Lucy

Job Title: Owner

Joined: 2010

Lucy balances family life and her responsibilities at Home Instead particularly supporting Marketing and Recruitment. “Being able to provide employment opportunities that are sought after because of our reputation and seeing people grow with confidence is something that I am particularly proud of.” - Lucy


“We understand how difficult it can be for family members to balance their working lives whilst also trying to provide support to their family, young or old”. Helping people by building trust, sharing our knowledge, and providing our tailored service is how we can help transform lives. – Alan and Lucy.


Laura

Laura

Job Title: Registered Care Manager

Joined: 2017

Laura joined the Home Instead Team in May 2017.


Laura has worked in the care sector for around 15 years in a variety of different roles. Starting off as a weekend pantry assistant then assisting people living with dementia. Alongside this, Laura attended South Trafford College as a Health Care Cadet gaining 2 years of experience on the wards of Trafford General Hospital.
In 2020 Laura became the Registered Care Manager at Home Instead Altrincham with the support of our wonderful client team Karen, Suzanne, and Nicola.


''I have worked in many roles within the care sector over the years that have brought me great job satisfaction. I now enjoy the challenge of managing a team and supporting them to further themselves.” - Laura


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