Home Instead (Frodsham, Runcorn & Widnes)

Halpin House, Off Church Street, Frodsham WA6 6QJ
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9.9 65 Reviews
With a CQC 'outstanding' rating and excellent reputation, the team in Frodsham, Runcorn and Widnes is immensely proud of the quality of care the staff provide.

Home Instead are passionate about the provision of person-centred, relationship led care that supports clients independence with dignity.

The agency offers a minimum 1-hour client call every time and provides the same CAREGivers to the same clients for continuity purposes.

It is a relationship-based approach that makes the service a truly personal one and allows Home Instead to help senior people maintain an independent lifestyle at home.

Home Instead understands the importance of spending time supporting the social and emotional level as well as getting the necessary 'jobs' done. Staff provide a fully bespoke service which considers not just the client's needs but also wants and wishes.

• The first arrangement is a face to face consultation to understand the clients
   needs and build a tailored-made plan accordingly.

• The staff ensure continuity of care and aim for the client to be visited by the
   same CAREGivers to support trusting relationships

• Home Instead appreciate that things may change over time and are flexible
   in responding to what is needed on any particular day.

It all begins with the people Home Instead employ. CAREGivers are carefully chosen for their empathy, compassion and respect for people. The staff are carefully matched ensuring that elements such as hobbies and interests are taken into consideration.

Visits are not rushed, allowing CAREGivers to form a close relationship with clients. Home Instead understands the importance of continuity; the aim is to have the same CAREGivers visit every time.
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Care Provided by Home Instead (Frodsham, Runcorn & Widnes)

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Call in Service
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Medication Assistance
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Respite cover
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Brian Moynihan (Director)

Funding & Fees Guide for Home Instead (Frodsham, Runcorn & Widnes)

  • Prices

  • Available on request

Home Instead (Frodsham, Runcorn & Widnes) Reviews (65)

Total of 65, showing 1-20
9.9

Home Instead (Frodsham, Runcorn & Widnes) has a Review Score of 9.9 (9.941) out of 10, based on 17 reviews in the last 2 years. Over all time Home Instead (Frodsham, Runcorn & Widnes) has 65 reviews.

Overall Experience

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Review from K R (Daughter-in-law of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management team have been very efficient and supportive. Found to be very accommodating such as moving the time of a morning call at short notice when the original time clashed with a hospital appointment. The carers are very reliable, friendly and professional, providing a high standard of care.

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Review from Caroline H (Daughter of Client) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been having regular weekly care from home instead to give my mother respite from her caring duties. They attend to his nutrition needs and carry out his physiotherapy programme and housekeeping needs. The carers are friendly caring efficient and professional. When my mother had a fall
home instead swiftly out in additional care for both of them over a weekend while 'emergency' care was arranged by social services. They kept in touch with me, made sure both dad and mum knew what would be happening, with a manager attending to introduce new carers each time. They were flexible, responsive and went out of their way to help and support. I highly recommend them.

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Review from Andrea Q (Daughter of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't thank the care professionals enough for the incredible support they have given my mum during such a difficult time. They took care of everything, organising hospital visits, managing her transfer back home, and ensuring all the necessary equipment was in place to keep her comfortable. They also
kept my sister and me informed every step of the way, liaising with hospital staff and social care to make sure everything was coordinated smoothly. Beyond the practicalities, they provided Mum with much-needed company and reassurance when we couldn't be there. Their kindness, professionalism, and dedication have made such a difference, and we are truly grateful for everything they have done.

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Review from Vikki B (Daughter of Client) published on 3 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Home Instead have been a great support to both my mum as the client and myself as a worried and stressed daughter.
Since they have started providing care for mum, it has given me some peace of mind and removed some of the tasks I was carrying out each time I visited.
Mums health has deteriorated,
and thanks to the close contact with the team, we have been able to put in place additional visits at short notice.
During a recent stay in hospital, they also arranged for mum's carers to visit her in hospital, to give me some days off.
Managing my business, caring for mum, and living 2hrs away has but a huge strain on my health and wellbeing, so having the Home Instead Team by my side has been invaluable.

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Review from R T (Daughter of Client) published on 15 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have had an excellent service from the manager and her team of lovely carers. My parents had had an unsatisfactory experience previously and were reluctant to try daily care again but the carer really helped to make them feel comfortable and part of the process from start to finish. The carers are
always on time, very patient and have developed strong relationships with my parents which has been a very positive influence for them both. I would highly recommend Home Instead to anyone who needs reliable, compassionate and organized help.

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Review from Donna A (Daughter of Client) published on 15 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We could not have asked for a more efficient and caring group of people to look after Dad.
Thank you to you and your colleagues for all your help and support over these last few months. The communication and the care have been outstanding,
From the initial telephone call, we knew we had chosen the
right company to support Dad and our family as they provide a bespoke service.
The care manager and deputy manager are the most helpful people you could wish to speak to. All the staff are professional, caring, attentive, friendly and most of all patient in getting to know Dad and gaining his trust.
Thank you so much to the whole team, you are and have been invaluable to us all in your support and patience.
The communication is absolutely fantastic. I would have no hesitation in recommending to anyone looking for in-home care and support for an elderly relative who wishes to remain in their own home.

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Review from Alice Denise K (Client) published on 9 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After coming out of hospital following a back injury I had Home Instead to care for me twice a week, and I found them very caring and efficient. Nothing was too much trouble and they would do anything I asked them.

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Review from Geoff S (Client) published on 26 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Have used Home Instead for 8 years for my wife and subsequently myself. Have found them very helpful in meeting needs at the time which changed depending on circumstances. Always pleasant to deal with. Carers are kind and helpful. Have used it for personal care and home help duties.

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Review from D W (Son of Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home Instead team looked after my mum at home for the last 2 years of her life. I cannot praise them highly enough. From initial assessment to the care given to my mum as she gradually declined, they treated her with the utmost respect and dignity. When she (and the family) were low, they lifted
us up. They enabled my mum to stay in her home as she wished. Strongly recommend.

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Review from Ted R (Client) published on 14 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

As a retired hospital consultant, I was worried about the need for carers. 2 years ago I had complications following total knee replacement with background Multiple sclerosis and Parkinson's Disease. On hospital discharge, my needs assessment was thorough and evolved during the time with help. We went
from dealing with an indwelling catheter to supervising a daily 150-metre walk with no support needed. My independence in activities of daily living was eventually good enough for me to stop my visits.
Continuity of care is always impossible 100% of the visits. However, the office staff did listen to my comments and struck a good balance when organizing carers' rosters.
If and when I next need carers, I will be happy to call upon Home Instead.

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Review from Judith S (Daughter of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead have been excellent. For several years now they have looked after Dad with a daily visit, helping him with daily tasks as well as taking him to medical appointments. In December Dad had a fall and broke his hip and since then their care has stepped up to more regular visits to include help
with personal care and food preparation. All of the team have been amazing - kind, caring, thoughtful and of course practical. I know Dad really appreciates everything they do which has been so important for his recovery at 94.

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Review from Kay C (Daughter of Client) published on 12 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum and Dad have dementia and the best thing we did was to ask Home Instead to step in. Their quality of life has improved so much, they are happy and settled now, thanks to the help and encouragement from the amazing caregivers and support from the reliable support staff. They have adapted well to
the professional and respectful prompting and encouragement, and are living comfortably and safely in their own home, what they always wanted. It's like a friend visiting as they have got to know the care staff and vice versa. The office order and collect prescriptions and engages with other areas, such as doctors. Mum and Dad receive a number of visits a day and it's like a well-oiled machine. One will put a wash on, the next will get it out to dry. They cook meals, give medication, wash and clean. They also notice health issues for example they have spotted water infections early on, which is so important. I can sleep at night knowing Mum and Dad are being so well cared for.

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Review from Stuart V (Husband of Client) published on 17 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Getting the right care was essential. Home Instead listened to what we needed and have provided an excellent service which is exactly what we wanted. The care staff have been faultless in providing care and developing a relationship with the client.
Inviting any care provider into your home is a big
decision, we have no hesitation in recommending Home Instead. They have definitely improved our quality of life at such a difficult time.

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Review from Jonathan C (Client) published on 12 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I contacted Home Instead (Frodsham, Runcorn & Widnes) at the beginning of November 2022 following a period in hospital. Living on my own a wide range of day to day things suddenly became very difficult. A care plan was quickly put in place and carers were there to assist me. Over the past 8 months Home
Instead have covered a range of household tasks, helped me get to doctor appointments, collected prescriptions and have taken me shopping. The management team are approachable, professional and deal with requests promptly. They are flexible and have a friendly attitude. The carers who have attended my home have been kind and very helpful. Tasks are carried out in a professional manner and they have shown me care and respect. The simple companionship, having someone come to the house 3 times a week, is so important. The level of care and assistance I have received from Home Instead has been consistently excellent. I recommend them without reservation.

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Review from Paul R (Son of Client) published on 26 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care givers from Home Instead are superb - not only in the provision of practical support, but also in the way it is delivered (always with humour, banter and cheerfulness!). Home Instead as an organization is professionally run, with proper training and procedures for the Care Givers and good communications
with other providers such as NHS GPs, district nurses, pharmacies etc. And reliability is excellent - they always appear through covid, storms and blizzards.

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Review from Gail M (Relative of Client) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

If I needed a care company I would choose Home Instead (Frodsham, Runcorn & Widnes). We were in dire straits when they came to my uncle-in-law's home, and literally took over the reins, but in such a respectful and caring way. It was a huge relief knowing he was going to be properly cared for, as we
were struggling.
They listened to his needs and were flexible in their services, and went above and beyond. The ladies were friendly and kind and if I wanted something changing or doing, they did it. They made suggestions and were easily contactable if we had a problem. I would highly recommend.

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Review from Sheila S (Daughter of Client) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been using Home Instead Frodsham for the last three years. Having moved to Frodsham from Yorkshire at the age of 87 we felt that she needed some companionship (as much to support me as it was to support her!) The girls visit her three times a week and take her shopping, visit garden centres,
go out for lunch or help with household tasks, in fact whatever she asks. She very much looks forward to and enjoys their company. They put some fun back into her life. They are a great help to me making sure that she sees someone every day.

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Review from Richard H (Son of Client) published on 13 December 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Home Instead visited my mother three times a day for two and a half years before she became unable to stay at home. The carers she had were always kind and helpful to her and she looked forward to their visits. Despite the effects of Covid, they never missed a visit and were almost always on time.
Although
quite expensive, the care and service that they provided were first-class. They were always happy to go over and above.

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Review from Helen R (Daughter of Client) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Frodsham Home Instead team looked after my father for several years, enabling him to stay in his much-loved own home. Every team member was professional, thoughtful and, importantly, great fun. They really took the time to get to know Dad, his likes and dislikes and treated him with great care and
respect. Dad received up to five visits a day and always looked forward to them. The team inspired huge confidence in us as a family. The management team were equally kind, efficient and a huge support to us. We feel incredibly lucky that Dad had the opportunity to be looked after by such a great group of carers.

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Review from Cheryl D (Daughter of Client) published on 25 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After much soul searching we decided we needed care for my dad; as my mum was unwell too. We interviewed many care providers and from the moment we met Home Instead we knew they were right for us.
The team professionally cared for my dad until the end and then my mum again until she was reunited with
my dad.
The team became part of our parents' daily routine and were invaluable to our wider family support, giving our family peace of mind.

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Current Review Score: 9.9 (9.941)

Overview of Review Score

The Review Score of 9.9 (9.941) out of 10 for Home Instead (Frodsham, Runcorn & Widnes) is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 17 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 17 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.941 for Home Instead (Frodsham, Runcorn & Widnes) is calculated as follows: ( (95 Excellents x 5) + (6 Goods x 4) ) ÷ 101 Ratings = 4.941

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Home Instead (Frodsham, Runcorn & Widnes) is based on 17 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 4 Apr 2019

Overall
Outstanding

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Awards / Recognitions (13)

Top 20 Large & Mid-size Home Care Groups 2024

Recipient: Home Instead

Date: Friday 31 May 2024 More details

Top 20 Large & Mid-size Home Care Groups 2023

Recipient: Home Instead

Date: Wednesday 31 May 2023 More details

Top 20 Home Care Providers North West England 2023

Recipient: Home Instead (Frodsham, Runcorn & Widnes)

Date: Wednesday 31 May 2023 More details

News (1)

News

Previous Events

There are no previous events for Home Instead (Frodsham, Runcorn & Widnes)

Meet the Team (9)

Brian

Brian Moynihan

Job Title: Owner/Director

Joined: 2016

Brian grew up on a sheep farm in the lower reaches of New Zealand South Island. He completed a BSc Hons in Chemistry at the University of Otago before embarking on a career in industry including roles in sales, marketing and general management.
Alison and Brian enjoyed the opportunity to work and live in The Netherlands and Chicago before returning to Cheshire in 1999.
Brian and Alison have three teenage children; Will, Jack and Olivia. They understand how difficult it can be for family members to balance their working lives with also trying to provide support to their family, young or old.

... Read more
Laura

Laura Clark

Job Title: General Manager & Registered Care Manager

Joined: 2017

Laura was born in Melbourne, Australia, but spent her formative years living in the UK in Hertfordshire.
In 2007, Laura returned to Australia and obtained a First-Class Honours Degree in Psychology at Murdoch University specialising in Developmental and Organisational Psychology.
Alongside her university career, Laura worked as Research Officer for the Australian Government and the Australian Psychological Society.
Through her academic projects, Laura was offered the role as Care Manager for the Autism Association of Western Australia, working with vulnerable children, adults and their families to deliver outstanding care, promote equality of access to education and community together with the provision of individualised therapies. It was this role that reinforced Laura’s passion for the delivery of excellence within a care service.
Laura returned to the UK in 2013 and applied her expertise working as a Teaching Assistant for a Special Needs school in Chester. This role led Laura to latterly complete her teacher training where she achieved the grade of Outstanding in the Post Graduate Certificate in Education.
Following graduation, Laura worked for the Seashell Trust School in Manchester; a national charity supporting children and young adults with complex learning disabilities and additional communication needs.
In 2018, Laura was looking for a new challenge within a service whose values she felt aligned to and therefore joined Home Instead Senior Care as our Registered Care Manager. Alongside this role, in 2019 she also became our Operational Manager.
Laura brings her experience, knowledge, expertise and a genuine passion for outstanding relationship led care to the role, which is evident through the standard of service we provide.

... Read more
Jen

Jen Dagnall

Job Title: Care Manager

Joined: 2018

Jen brings 10 years of care experience to her role in Home Instead. She has worked in community-based care, care homes and in a hospital mental health unit. Whilst gaining this experience, Jen invested her time in and completed her NVQ 2 & NVQ3 in health and social care as well as an NCFE qualification in mental health.

Jen joined Home Instead in 2018, she wanted to stay in the sector and was looking to work with a team with a passion for delivering high standards of care. She started as a CAREGiver learning about our values and standards. Jens passion and ability were recognised with promotion to a Senior CAREGiver in 2018 and further promotion to a full-time CARE Coordinator role in 2019. In this role, she supports our Registered Manager Laura with Client reviews and CAREGiver support and coaching.

Jen recently regularly works with our local Occupational Therapists to support our mutual Clients and recently completed an advanced moving and handling’ train the trainer’ course. She uses her experience, skills and training to support and coach our Caregiver’s to provide care that is truly person-centred and relationship led.

... Read more
Hayley

Hayley Lewis

Job Title: Deputy Care Manager

Joined: 2021

Hayley relocated from Oxfordshire to Cheshire with her partner. She began working within the care sector in 2015, predominantly in domiciliary care. Her interest in care was sparked after caring for her Nan during her final few months of her illness. Following her first role as a Care Assistant and a stint on an Oncology unit in a hospital, she progressed into a Senior Care role, writing care plans and coaching new staff. After nearly seven years of working in Care in Oxfordshire and completing her NVQ level 3 in Health & Social Care together with her NVQ Level 3 in End-of-Life Care, she joined Home Instead as a Care Coordinator in January 2022, attracted by Home Instead’s ethos of individualised and person-centred care. She is looking forward to working alongside the Care team and bringing her experience and passion to the role.

... Read more
Rebecca

Rebecca Wojtala

Job Title: Scheduler

Joined: 2018

Rebecca is a graduate of the University of Hull with a Degree in Marketing.
Upon completion of her undergraduate career, Rebecca embarked upon a role with BT in the Sales and Retention Department and was soon promoted to the Planning Department. In this role Rebecca was responsible for streamlining and managing processes related to annual leave, in accordance with BT policy and international industry quality standards. This required Rebecca to demonstrate good coaching skills and positively manage a variety of stakeholders whilst keeping focus on the task in hand.
In 2018, Rebecca was seeking a role that she felt would “make a difference to people’s lives” and allow her to apply her analytical/problem-solving skill set. Consequently, Rebecca joined our team as the Scheduler. In this role Rebecca is responsible for coordinating the scheduling of individualised service for all our clients and CAREGivers, whilst also optimising our ability to provide relationship led care.

... Read more
Janet

Janet Stanton

Job Title: Care Coordinator

Joined: 2012

Jan has a wealth of experience with over 10 years as a Care Professional with Home Instead. She has now moved into the Support Team. Jan focuses on training, coaching and supporting our Care Professionals.

... Read more
Sally

Sally Davis

Job Title: Care Coordinator

Joined: 2017

Sally has a wealth of experience with over 4 years as a Care Professional with Home Instead. She has now moved into the Support Team. Sally is focused on training, coaching and supporting our Care Professionals.

... Read more
Nicola

Nicola Graham

Job Title: Care Coordinator

Joined: 2017

Nicola has a wealth of experience with over 4 years as a Care Professional with Home Instead. She has now moved into the Support Team. Nicola is now focused on the Client well being and support.

... Read more
Jane

Jane Bourne

Job Title: Administrator

Joined: 2017

Jane grew up in Frodsham and is married with five children. After a ten-year assignment in the Middle East with her husband’s job, she returned to live in Helsby in 2014. She began her working life in the banking and finance sector but gave this up to start a family and run a successful childminding business.
From 2007, she worked as the Executive PA in a busy primary school overseas and her role included all aspects of HR, recruitment and administration work.
Having gained her Diploma in Health and Social Care in 2005, Jane was keen to incorporate her admin experience into a role within a care setting. Due to her own father’s onset of dementia in the past few years, she came to understand the importance of the availability of honest, kind and sympathetic caregivers to support the family, together with the provision of support for the CAREGivers themselves, helping them to manage their important but often challenging roles. She came across the role of Caregiver Administrator at Home Instead whist researching care for her father; it was the perfect fit and so she joined the team in 2017.

... Read more

Frequently Asked Questions about Home Instead (Frodsham, Runcorn & Widnes)

What Type of Services does Home Instead (Frodsham, Runcorn & Widnes) offer?

Home Instead (Frodsham, Runcorn & Widnes) offers Home Care.

How many Carers does Home Instead (Frodsham, Runcorn & Widnes) employ?

Home Instead (Frodsham, Runcorn & Widnes) employs 60 carers.

Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Home Instead (Frodsham, Runcorn & Widnes) to verify any information. View our terms and conditions. Home Instead (Frodsham, Runcorn & Widnes) has a Platinum Service – more info.