Bluebird Care Cardiff & The Vale of Glamorgan
St Hilary Court, Copthorne Way,
Cardiff
CF5 6ES
Weekday:
30 minutes - £24.20
45 minutes - £27.25
60 minutes - £33
Weekend:
30 minutes - £27.50
45 minutes - £33.30
60 minutes - £38.10
Bank Holidays:
30 minutes - £35.87
45 minutes - £40
60 minutes - £48
We also offer night care, Live-In Care, and other varying care services. Please get in touch for more information and costs.
Our prices are in effect from 9th January 2025.
If you would like more information about any of our services or to discuss your care needs further, please contact a member of our team who will be happy to help.
All charges are VAT exempt. Mileage is charged at 50p per mile for customer outings i.e shopping visits, hospital appointments, etc.
Bluebird Care Cardiff & The Vale of Glamorgan has a Review Score of 9.7 (9.671) out of 10, based on 26 reviews in the last 2 years. Over all time Bluebird Care Cardiff & The Vale of Glamorgan has 96 reviews.
Review from M H (Client) published on 15 July 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan
Thank you for taking the time to leave this review. We are very pleased that you were happy with your care and thankful for our service. We really appreciate your feedback.
Staff
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Treated with Dignity
Value for Money
Review from Janet W (Client) published on 21 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Cerys Morgan, Manager at Bluebird Care Cardiff & The Vale of Glamorgan
Thank you for your wonderful feedback, it is greatly appreciated.
Staff
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Value for Money
Review from Valerie R (Client) published on 6 June 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan
Thank you for your review and feedback. We are glad you found our staff very helpful and friendly.
Staff
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Review from Patricia D (Daughter of Client) published on 29 May 2024
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Overall Experience
4.0 out of 5
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan
Thank you for taking the time to leave this review, we appreciate the feedback. We are glad that you were happy with our services.
Staff
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Review from Peter P (Husband of Client) published on 29 May 2024
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Overall Experience
4.0 out of 5
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan
We are so happy that you were pleased with our service. Thank you for taking the time to complete this review, your feedback is greatly appreciated.
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Review from David W (Client) published on 28 May 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan
Thank you for your lovely feedback on our services and care staff; it is greatly appreciated.
Staff
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Management
Treated with Dignity
Value for Money
Review from M M (Client) published on 28 May 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan
Thank you for taking the time to complete this review, we really appreciate it. We are glad that you are pleased with our service and care staff.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Barbara S (Client) published on 28 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan
Thank you for your excellent feedback on our service and care staff; it is very much appreciated. We are delighted you are happy with your care.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Julie H (Daughter of Client) published on 22 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Natasha Euston-Cook, Digital Marketing Manager at Bluebird Care Cardiff & The Vale of Glamorgan
Thank you so much for your review and excellent feedback, we really appreciate it. We are pleased that you were happy with our services.
Staff
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Management
Treated with Dignity
Value for Money
Review from P V (Sister-in-law of Client) published on 16 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Cerys Morgan, Manager at Bluebird Care Cardiff & The Vale of Glamorgan
Many thanks for taking the time to leave this review, we really appreciate the feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Mavis S (Client) published on 16 May 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Cerys Morgan, Manager at Bluebird Care Cardiff & The Vale of Glamorgan
Many thanks for taking the time to leave this review, we really appreciate the feedback.
Staff
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Value for Money
Review from Joyce H (Client) published on 14 May 2024
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Overall Experience
3.0 out of 5
Reply from Cerys Morgan, Director at Bluebird Care Cardiff & The Vale of Glamorgan
We are delighted to see that you are happy with your care.
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Management
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Review from R W (Husband of Client) published on 7 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Cerys Morgan, Manager at Bluebird Care Cardiff & The Vale of Glamorgan
Many thanks for your excellent review. We really appreciate the feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Katrina C (Client) published on 6 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Cerys Morgan, Manager at Bluebird Care Cardiff & The Vale of Glamorgan
Thank you so much for your great review. We really appreciate the feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Terence B (Husband of Client) published on 6 May 2024
Submitted via Postal Card •
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Overall Experience
4.0 out of 5
Reply from Cerys Morgan, Manager at Bluebird Care Cardiff & The Vale of Glamorgan
Many thanks for your great review, we really appreciate the feedback.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Sarah J (Daughter of Client) published on 6 May 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Cerys Morgan, Director at Bluebird Care Cardiff & The Vale of Glamorgan
Many thanks for leaving such a fantastic review, we appreciate your feedback.
Staff
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Value for Money
Review from Jason B (Son of Client) published on 26 April 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lynne Churchill, Director at Bluebird Care Cardiff & The Vale of Glamorgan
Thank you for taking the time to give us a review, it is really helpful and we appreciate the time you took to give us feedback, Many thanks.
Staff
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Management
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Value for Money
Review from L G (Son of Client) published on 22 March 2024
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Cerys Morgan, Registered Manager at Bluebird Care Cardiff & The Vale of Glamorgan
Thank you so much for your wonderful review. It brings us much delight that our care staff deliver the quality of care and assistance that we pride ourselves on. It is great to see that with this assistance, you are also able to complete your shopping without having to worry about your dad. If there is anything further we can assist you or your dad with, please do get in touch.
Staff
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Treated with Dignity
Value for Money
Review from Rebecca P (Granddaughter of Client) published on 14 September 2023
Submitted via Website •
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Overall Experience
5.0 out of 5
Staff
Care / Support
Management
Treated with Dignity
Value for Money
Review from Susan V (Wife of Client) published on 23 April 2023
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Lynne Churchill, Director at Bluebird Care Cardiff & The Vale of Glamorgan
Many thanks for taking the time to write a review, we are delighted you are happy with our service.
Staff
Care / Support
Management
Treated with Dignity
Value for Money
The Review Score of 9.7 (9.671) out of 10 for Bluebird Care Cardiff & The Vale of Glamorgan is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.7 out of 5 from 26 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.
The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.671 for Bluebird Care Cardiff & The Vale of Glamorgan is calculated as follows: ( (111 Excellents x 5) + (37 Goods x 4) + (7 Satisfactorys x 3) ) ÷ 155 Ratings = 4.671
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)
The 5 points relating to the number of Positive Reviews for Bluebird Care Cardiff & The Vale of Glamorgan is based on 25 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.
Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.
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Job Title: Director and Responsible Individual
Joined: 2019
As the Responsible Individual for the service, it is my duty to oversee all regulated activity on-site and service management and ensure the service is run well and safely. To ensure that the service is compliant with service regulations and standards, to make sure that the service is managed and has the right resources to run the service as effectively as possible. I must also ensure that the business is financially sustainable.
All of these guidelines must be followed as per RISCA 2016.
It also imperative that I understand the respective roles and responsibilities of RIs and how managers complement each other. Working together we can achieve this.
Growth, reputation and development of the business is one of my main focus. Customer service and satisfaction is an area in which I am extremely compassionate. Care is a passion and driving excellence is a key factor in organizational management which I am keen to deliver.
Job Title: Registered Manager
Joined: 2023
Cerys is responsible for the day-to-day running of the service maintaining the highest quality in Cardiff and The Vale of Glamorgan. Her responsibilities are to monitor, record and ensure that all care staff have completed mandatory training, refresher training and additional training which will enhance the delivery of care to our customers. Cerys is dedicated to ensuring that we complete a weekly Quality Improvement plan so that we can all work as one team to deliver quality which is compliant and safe. She has worked in care for many years and has completed, amongst many other training certificates her Level 5 in Social and Health Care. Cerys is also our dedicated Mental Health First Aid trainer.
Job Title: Supervisor
Joined: 2015
Emma joined Bluebird Care in February 2015 having previously worked in supported living for people with Learning Disabilities. She initially started with us as a care worker and within six months was promoted to Care Supervisor. Emma is always on hand to provide advice and support to the supervisors in both Cardiff and The Vale of Glamorgan. She manages her own team of care workers to ensure that we continue to provide a quality service. Emma is the first point of contact with both new and existing customers in the Vale of Glamorgan.
In her spare time, Emma enjoys cooking and spending time with her family.
Job Title: Supervisor
Joined: 2019
Joanne worked in Care for 4 years before joining Bluebird Care, mainly with Dementia and Alzheimer’s.
Joanne started with Bluebird Care in April 2019 as a Care Supervisor for the Vale of Glamorgan. Jo is responsible for supporting several Customers and Care Assistants by carrying out regular supervision, spot checks, quality reviews etc.
Joanne has completed her QCF Level 3 in Health and Social Care.
Job Title: Supervisor
Joined: 2023
Chloe has been working in care for the past 5 years and joined Bluebird Care in 2023. Chloe completed 2 years of a nursing degree, however after working in care decided that working in the care community sector was a better fit for her. Chloe’s family all live in West Wales, so Chloe spends her weekends visiting them as she has 7 siblings and 13 nieces & nephews, meaning she is always busy. But, as Chloe lives away from her family, she spends her time after work with her friends.
Job Title: Supervisor
Joined: 2022
Sinead has been working in care for 6 years, and while working at Bluebird Care has worked her way through the ranks from carer to senior and is now one of our amazing care supervisors!
In Sinead's spare time, she enjoys spending time with her family.
Job Title: Finance Manager
Joined: 2021
Karen is our Payroll and Accounts Officer. Karen has worked in Accounts for many years and spent most of her career working in care joining us from another Care Provider this year. Although having a Masters Degree in Psychology, Karen is a stickler for diligence and accuracy. She has recently completed a qualification in Xero
Job Title: Cardiff South, The Vale & Live-In Care Coordinator
Joined: 2022
Kim has worked in care since 2017 and enjoys every minute of it. Kim believes that working within a care sector you gain a lot of experience in all different aspects. Before this Kim worked within a childcare setting. Kim loves working within the care sector as she loves knowing she is making a difference to someone's quality of life and supporting them to remain living in their own home. Kim doesn't get a lot of spare time she is a mum of 3. It's a very busy life working full time with having 3 children and a husband. When she does have some spare time, she enjoys having her nails done or going shopping.
Job Title: Live In Care Mentor and Hub Coordinator
Joined: 2016
Nicola has worked for Bluebird Care Cardiff and The Vale for many years, she joined us in 2016 as a Carer in the community and has recently been promoted to Care Mentor due to her experience and professional attitude to both customers and staff.
Nicola is based in our Cowbridge office and has spent the last 6 months building our Hub to encourage the elderly and vulnerable people to socialise once more after the pandemic forced everyone to stay home.
Every Monday, Thursday and Friday Nicola runs a hub which encourages chat, games, music and singing. She serves tea, coffee and cake and the hub is free of charge.
Job Title: Care Mentor
Joined: 2015
Carey has worked for Bluebird Care for the last 8 years as a Care worker in the community.
She has worked most of her life in Care and has obtained her Level 5 in Health and Social Care. Carey is our Care Mentor and is responsible for ensuring that care is delivered to our customers in the way we expect and also completes Care Plan Reviews with customers.
Carey is also our Medication and Emergency First Aid trainer. Carey has a tremendous amount of training in care and always seeks perfection when it comes to quality.
Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Cardiff & The Vale of Glamorgan to verify any information. View our terms and conditions. Bluebird Care Cardiff & The Vale of Glamorgan has a Platinum Service – more info.
