Bluebird Care Cardiff & The Vale of Glamorgan

St Hilary Court, Copthorne Way, Cardiff CF5 6ES
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9.7 100 Reviews
Bluebird Care Cardiff and The Vale is a home care provider offering support to people to live in their own homes independently.

Care services include personal care such as help with washing and dressing, as well as domestic help, meal preparation, companionship, assistance to go out to social events and medical appointments.

Skilled staff support people with a variety of care needs including alcohol dependence, cancer care, dementia, elderly care, physical disability, high dependency care, learning disabilities, mental health conditions and palliative care.

Caring staff give home care clients the care and attention they need to meet their needs and wishes.
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Care Provided by Bluebird Care Cardiff & The Vale of Glamorgan

  • Type of Service
  • Home Care Provider
  • Privately Owned
  • Specialist Care Categories
  • Alcohol Dependence (past or present)
  • Call in Service
  • Cancer Care
  • Cleaning Service
  • Companionship
  • Dementia
  • Domestic Services / Home Help
  • Food Preparation & Serving
  • High Dependency Care, two carers attending
  • Laundry Service
  • Learning Disability
  • Medication Assistance
  • Mental Health Condition
  • Older Person Care
  • Palliative Care
  • Personal Hygiene Care
  • Physical Disability
  • Respite cover
  • Sensory Impairment
  • Shopping Service / Errands
  • Sit in Service
  • Transportation Service
  • Other Care Provided
  • 24 Hour Care
  • Adult Home Care (18+)
  • Hospital Discharge
  • Live in Carer
  • Personal Care (on a contracted hours basis)
  • Personal Care Assessments
  • Risk Assessments in the Home

Good to Know

  • Person in charge
  • Cerys Morgan (Registered Manager)

Funding & Fees Guide for Bluebird Care Cardiff & The Vale of Glamorgan

  • Prices

  • Weekday:
    30 minutes - £24.20
    45 minutes - £27.25
    60 minutes - £33


    Weekend:
    30 minutes - £27.50
    45 minutes - £33.30
    60 minutes - £38.10


    Bank Holidays:
    30 minutes - £35.87
    45 minutes - £40
    60 minutes - £48


    We also offer night care, Live-In Care, and other varying care services. Please get in touch for more information and costs.

  • Our prices are in effect from 9th January 2025.


    If you would like more information about any of our services or to discuss your care needs further, please contact a member of our team who will be happy to help.


    All charges are VAT exempt. Mileage is charged at 50p per mile for customer outings i.e shopping visits, hospital appointments, etc.

Bluebird Care Cardiff & The Vale of Glamorgan Reviews (100)

Total of 100, showing 81-100
9.7

Bluebird Care Cardiff & The Vale of Glamorgan has a Review Score of 9.7 (9.679) out of 10, based on 23 reviews in the last 2 years. Over all time Bluebird Care Cardiff & The Vale of Glamorgan has 100 reviews.

Overall Experience

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  • 21
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77

Review from J M (Son of Client) published on 23 November 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother, being elderly, is cared for as soon as your staff come through the door. She warms to them as they are cheerful. They take the utmost care when showering her, dress and ready her for the day. I commend them on doing their job. All of the staff are polite in leaving the property.

Reply from Lynne Churchill, Director at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for your fantastic review and for taking the time to write it. We enjoy working with your family.


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Review from Caroline D (Daughter of Client) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care has been amazing! I cannot thank them enough for making the transition from hospital to home so easy. This is exactly the reassurance and expertise we needed as me and my brother live so far away. I am so pleased with the care my father is receiving and the reason I know this is because
the communication from the carers and company has been excellent. All we wish for is that our father is well looked after and happy. Bluebird has such an understanding of the vulnerability of clients and the worry it can have on family members that they treat clients like family. Bluebird has shown they are extremely professional in their approach but what's nice is the personal touch they add to the service they provide. I have great confidence in Bluebird Care, and I really do appreciate everything they have done for us as a family.

Reply from Lynne Churchill, Director at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you so much for taking the time to leave a review. Our team have really enjoyed working with your Dad.


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Review from Fiona G (Daughter of Client) published on 16 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum's main carer is an absolute gem. Mum enjoys the visits and it is very reassuring to see the excellent relationship that has developed. Having Bluebird staff visiting Mum every day means that I worry a lot less about Mum - it's particularly important at the moment when social interaction is minimised.

Reply from Lynne Churchill, Director at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you so much for such a great review; we appreciate the time it took to write it. We really enjoy working with mum.


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Review from Gladys B (Client) published on 25 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always treated with respect and care. I wish some of them were my daughters. I look forward to them coming in to care for me.

Reply from Lynne Churchill, Director at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to write a review, we really enjoy working with you.


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Review from S T (Daughter of Client) published on 11 August 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy with the service she receives.

Reply from Lynne Churchill, Director at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for such a fantastic review, we are delighted you are happy with our service.


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Review from D R (Client) published on 30 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care manager responded to my request so quickly and I was able to have some extra help as although I am independent with most things I still need some help.

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Review from Marjorie M (Client) assisted by family/friend published on 15 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Your staff are extremely friendly as soon as they enter my home. Their care and attention is wonderful and I feel very relaxed as they carry out their duties. May I say I am pleased all round.

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Review from N C (Client) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Excellent care is given due consideration to handicap.

Reply from Lynne Churchill, DIRECTOR at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you so much for your great review, we are pleased you are happy with our service.


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Review from Kathleen L (Client) published on 21 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have only been with Bluebird for the past three months but in that short time, I have always found them very kind, efficient and helpful and always on time. I would definitely recommend Bluebird to my friends. Thank you.

Reply from Lynne Churchill, DIRECTOR at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for your review, we are pleased that you are happy with our service.


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Review from Joanna N (Daughter of Client) published on 1 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my parents, initially Mum, then both Mum and Dad; have been cared for by the excellent Bluebird team, I have been able to relax knowing they are safe and looked after.
The carers quickly developed a rapport with my parents which enabled Mum and Dad to settle into a routine.
The Bluebird team
are positive, friendly and efficient, and I see genuine care and concern for my parents’ wellbeing from all the staff.
I am kept informed of any developments and consulted where relevant.
The rota is well managed, and the team are totally reliable and conscientious.
My Dad has had a few falls and recently became very unwell due to his diabetes. In each instance, the staff were calm, reassuring and completely competent in keeping him safe.
I can’t praise them enough.

Reply from Lynne Churchill, DIRECTOR at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you so much for taking the time to write a review, we are delighted that you are happy with our service.


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Review from M S (Client) published on 1 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without the Bluebird ladies, I would find it difficult to remain in the home I love and, would like to stay here as long as I possibly can. I have already recommended Bluebird to an acquaintance.

Reply from Lynne Churchill, DIRECTOR at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you so much for taking the time to write a review, we are delighted that you are happy with our service.


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Review from C V (Wife of Client) published on 22 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am generally happy with the care my husband receives, although some carers are better than others.

Reply from Lynne Churchill, Director at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you so much for taking the time to leave us a review; we are happy that you are happy with our service.


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Review from H W (Wife of Client) published on 7 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers are extremely pleasant and polite. Punctuality is essential (as I have a bus to catch) and most carers are early, giving me a chance to chat for a minute (only 1 late this month - traffic problems).

Reply from Lynne Churchill, DIRECTOR at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you for taking the time to leave us a review, long may our great service continue.


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Review from D T (Wife of Client) published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff are neatly turned out in their outfits and do a good job with cheerfulness and caring. Nothing is too much trouble for them and they are very willing with everything they do. We have been using Bluebird Care for about 3 years now and would recommend them to anyone who needs care.

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Review from M M (Client) assisted by family/friend published on 6 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think overall the care I receive is very good indeed. On the odd occasion I get a bit annoyed when a carer calls who I am not expecting and I don't have a phone call explaining the change of carer.

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Review from Michael A (Client) published on 23 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After a hip replacement, I required assistance in taking a shower and getting dressed. All the carers who attended were punctual, experienced and very friendly and attentive to my needs. I would certainly recommend Bluebird Care to anyone who needs care at home.

Reply from Lynne Churchill, Director at Bluebird Care Cardiff & The Vale of Glamorgan

We really appreciate your feedback. We are delighted that you are happy with our service.


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Review from S C (Daughter of Client) published on 16 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bluebird Care was amazing at caring for my mother and supporting me during the time Mum spent at home and the girls' care of my Mum during the last few months and her last week went above and beyond.
I would recommend them to care for anyone I know.

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Review from M P (Wife of Client) published on 28 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The health carers from Bluebird treated my husband with loving care and dignity. His face broke into a big smile every time they came to our house. They would sing and laugh with him during the final weeks of his life. I am overwhelmingly grateful for the support they gave to me also. Thank you to each
and every one of you.

Reply from Lynne Churchill at Bluebird Care Cardiff & The Vale of Glamorgan

Thank you so much for your kind words and the time you have taken to write a truly heartwarming review, our care team truly enjoyed the care they delivered to your husband.


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Review from Katherine D (Daughter of Client) published on 10 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Can get slightly confusing when staff are changed last minute and don't always receive rota's. Overall very friendly and reliable staff.

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Review from David B (Son of Client) published on 8 August 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

When problems are pointed out to the management they seem to resolve them. Not 100% but they are getting there slowly.

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Current Review Score: 9.7 (9.679)

Overview of Review Score

The Review Score of 9.7 (9.679) out of 10 for Bluebird Care Cardiff & The Vale of Glamorgan is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Home Care Provider is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.679 for Bluebird Care Cardiff & The Vale of Glamorgan is calculated as follows: ( (99 Excellents x 5) + (32 Goods x 4) + (6 Satisfactorys x 3) ) ÷ 137 Ratings = 4.679

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 points available are broken down as follows: 3 points for the first Positive Review, 2 points in total for each of the next 9 Positive Reviews (1st = 3, 2nd = 0.5, 3rd = 0.5, 4th = 0.25, 5th = 0.25, 6th = 0.1, 7th = 0.1, 8th = 0.1, 9th = 0.1, 10th = 0.1)

    The 5 points relating to the number of Positive Reviews for Bluebird Care Cardiff & The Vale of Glamorgan is based on 22 Positive Reviews in the last 24 months and is calculated as follows: 3 + 0.5 + 0.5 + 0.25 + 0.25 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 5

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Home Care Provider does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Inspectorate Wales is responsible for the registration and inspection of social care services in Wales.

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Awards / Recognitions (6)

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Meet the Team (10)

Lynne

Lynne Churchill

Job Title: Director and Responsible Individual

Joined: 2019

As the Responsible Individual for the service, it is my duty to oversee all regulated activity on-site and service management and ensure the service is run well and safely. To ensure that the service is compliant with service regulations and standards, to make sure that the service is managed and has the right resources to run the service as effectively as possible. I must also ensure that the business is financially sustainable.

All of these guidelines must be followed as per RISCA 2016.

It also imperative that I understand the respective roles and responsibilities of RIs and how managers complement each other. Working together we can achieve this.

Growth, reputation and development of the business is one of my main focus. Customer service and satisfaction is an area in which I am extremely compassionate. Care is a passion and driving excellence is a key factor in organizational management which I am keen to deliver.

... Read more
Cerys

Cerys Morgan

Job Title: Registered Manager

Joined: 2023

Cerys is responsible for the day-to-day running of the service maintaining the highest quality in Cardiff and The Vale of Glamorgan. Her responsibilities are to monitor, record and ensure that all care staff have completed mandatory training, refresher training and additional training which will enhance the delivery of care to our customers. Cerys is dedicated to ensuring that we complete a weekly Quality Improvement plan so that we can all work as one team to deliver quality which is compliant and safe. She has worked in care for many years and has completed, amongst many other training certificates her Level 5 in Social and Health Care. Cerys is also our dedicated Mental Health First Aid trainer.

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Emma

Emma Avis

Job Title: Supervisor

Joined: 2015

Emma joined Bluebird Care in February 2015 having previously worked in supported living for people with Learning Disabilities. She initially started with us as a care worker and within six months was promoted to Care Supervisor. Emma is always on hand to provide advice and support to the supervisors in both Cardiff and The Vale of Glamorgan. She manages her own team of care workers to ensure that we continue to provide a quality service. Emma is the first point of contact with both new and existing customers in the Vale of Glamorgan.

In her spare time, Emma enjoys cooking and spending time with her family.

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Joanne

Joanne Couch

Job Title: Supervisor

Joined: 2019

Joanne worked in Care for 4 years before joining Bluebird Care, mainly with Dementia and Alzheimer’s.

Joanne started with Bluebird Care in April 2019 as a Care Supervisor for the Vale of Glamorgan. Jo is responsible for supporting several Customers and Care Assistants by carrying out regular supervision, spot checks, quality reviews etc.

Joanne has completed her QCF Level 3 in Health and Social Care.

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Chloe

Chloe Hutton

Job Title: Supervisor

Joined: 2023

Chloe has been working in care for the past 5 years and joined Bluebird Care in 2023. Chloe completed 2 years of a nursing degree, however after working in care decided that working in the care community sector was a better fit for her. Chloe’s family all live in West Wales, so Chloe spends her weekends visiting them as she has 7 siblings and 13 nieces & nephews, meaning she is always busy. But, as Chloe lives away from her family, she spends her time after work with her friends.

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Sinead

Sinead Grant

Job Title: Supervisor

Joined: 2022

Sinead has been working in care for 6 years, and while working at Bluebird Care has worked her way through the ranks from carer to senior and is now one of our amazing care supervisors!

In Sinead's spare time, she enjoys spending time with her family.

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Karen

Karen Razaq

Job Title: Finance Manager

Joined: 2021

Karen is our Payroll and Accounts Officer. Karen has worked in Accounts for many years and spent most of her career working in care joining us from another Care Provider this year. Although having a Masters Degree in Psychology, Karen is a stickler for diligence and accuracy. She has recently completed a qualification in Xero

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Kim

Kim Matthews

Job Title: Cardiff South, The Vale & Live-In Care Coordinator

Joined: 2022

Kim has worked in care since 2017 and enjoys every minute of it. Kim believes that working within a care sector you gain a lot of experience in all different aspects. Before this Kim worked within a childcare setting. Kim loves working within the care sector as she loves knowing she is making a difference to someone's quality of life and supporting them to remain living in their own home. Kim doesn't get a lot of spare time she is a mum of 3. It's a very busy life working full time with having 3 children and a husband. When she does have some spare time, she enjoys having her nails done or going shopping.

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Nicola

Nicola Mills

Job Title: Live In Care Mentor and Hub Coordinator

Joined: 2016

Nicola has worked for Bluebird Care Cardiff and The Vale for many years, she joined us in 2016 as a Carer in the community and has recently been promoted to Care Mentor due to her experience and professional attitude to both customers and staff.

Nicola is based in our Cowbridge office and has spent the last 6 months building our Hub to encourage the elderly and vulnerable people to socialise once more after the pandemic forced everyone to stay home.

Every Monday, Thursday and Friday Nicola runs a hub which encourages chat, games, music and singing. She serves tea, coffee and cake and the hub is free of charge.

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Carey

Carey Pontin

Job Title: Care Mentor

Joined: 2015

Carey has worked for Bluebird Care for the last 8 years as a Care worker in the community.

She has worked most of her life in Care and has obtained her Level 5 in Health and Social Care. Carey is our Care Mentor and is responsible for ensuring that care is delivered to our customers in the way we expect and also completes Care Plan Reviews with customers.

Carey is also our Medication and Emergency First Aid trainer. Carey has a tremendous amount of training in care and always seeks perfection when it comes to quality.

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Information on this page is displayed without responsibility for its accuracy on the part of homecare.co.uk. Please contact Bluebird Care Cardiff & The Vale of Glamorgan to verify any information. View our terms and conditions. Bluebird Care Cardiff & The Vale of Glamorgan has a Platinum Service – more info.